This author's response time can be up to 1 business day.
Hello author, could you endeavour to give swift response to your customers. Being 3 days since I made a post about the non responsiveness of the flipbook and there has been no response whatsoever from you. This is something I noticed prior to purchasing your product while I was trying to get some details then but I assumed it was because I was yet to purchase your product and I comforted myself with the thought of getting a better support once I become a valid customer but apparently I was totally wrong. I have purchased lots of other products from other vendors on the Envato market and it is totally different else I may have drawn a conclusion that it is a general inadequacy. If there are alternative medium or channel to that can be used in reaching you and getting response in less than 1 or 2 days, I will be pleased to have it. Having a good product is one thing but a good support and feedback system is far more important.
I have replied to your request and am very sorry for the delayed response.
The Magalone Team
I have a problem with my catalog. In Safari after 10 sec the fonts change and my catalog broke.
Can you help me with this?
unfortunately we cannot reproduce the problem on our side. Can you send us a screenshot of how it looks on your screen?
This one is the good: http://catalog.zador.com/good.png
And the broken font: http://catalog.zador.com/bad.png
this is a very curious issue. We will make a few more tests and get back to you when we have more information! Thank you for bringing this to our attention.
Hello Its been now 4 days since I requested support regarding setting up the PDF as the document provided is a little confusing to no avail.
Please can you help us with installation as we have problems understanding your installation process as after following the process nothing happens
and I also its not responsive in default, I show this in my site but when switch in mobile mode this not responsive.
responsive solved but problem in preparing process not solved.
do you maybe have display scaling activated in Windows? (Settings -> Display -> Scale and Layout) Try setting it to 100% if it is not and try again.
its setting to 100% but problem is remained. some letters of words is together
I check many many things but no change, the image that produce from pdf have problem with all text (I test many language both RTL and LTR) in all case text messed up and all text content change to unkown format.
can you open your PDF file on this site and report if you are having the same issues? http://mozilla.github.io/pdf.js/web/viewer.html
this is ok in this site
Is there a way to print showing documents or search for text inside them?
currently there is no print or text search function, sorry!
I just bought the flipbook. The only file, after the download, inside the documents folder is index.php with the line <?php # Silence is golden. , I checked all folders, no documentation. Can you check the file that codecanyon-19163999-magalone-flipbook-for-wordpress really contains all the tis needed ?
we have replied to your comment on the correct product page over at the Wordpress plugin.
How do you find the documentid once the document is uploaded ? Its not shown on the dashboard ?
Okay, I changed the admin_dashboard.html. and added a new TD for the ID, however it would be nice if that would be part of the default layout.
My bad, so do you want me to post it there again ?
this feature is not necessary as it falls outside the support scope. Only the default TinyMCE editor is supported, if you need to use a different editor, you can always switch to the TinyMCE to generate the shortcode. Furthermore including the ID would just add to the confusion because it would make it look like it is necessary information, when it is not needed due to the shortcode adding window.
j’ai remarquer que dans le mobile qu’on je clique sur suivant il passe directement au 3éme page et après au 5éme page
Please ask your question in English or German.
Having an issue with the code. I have closely followed the instructions in the start here file and on the support page.
I have confirmed that Gzip is disabled on the hosting and that there is no custom 404 page.
Path to PDF: http://foresightpublishingnow.com/FLIPBOOK/documents/doc1/FSBP_Authors_Guide_Publishing-eBOOK.pdf
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
pdf.min.js:1 Warning: Deprecated API usage: getDocument is called with pdfDataRangeTransport, passwordCallback or progressCallback argument
pdf.worker.min.js:1 The provided value ‘moz-chunked-arraybuffer’ is not a valid enum value of type XMLHttpRequestResponseType.
(anonymous) @ pdf.worker.min.js:1
FLIPBOOK/js/pdfjs/pdf.worker.min.js:1 The provided value ‘moz-chunked-arraybuffer’ is not a valid enum value of type XMLHttpRequestResponseType.
(anonymous) @ FLIPBOOK/js/pdfjs/pdf.worker.min.js:1
from what I can see, the content is still being delivered with gzipping, see the headers:
Date:Tue, 17 Oct 2017 16:06:43 GMT
Last-Modified:Mon, 16 Oct 2017 16:55:08 GMT
The hosting provider is still saying that gzip is off. As for the logs, I would have no idea on this. The product description says ‘no programming needed’ and ‘it just works’. In need of trouble shooting support on this.
You should ask someone at your hosting support to escalate the issue, GZipping is clearly still enabled. We are very sorry, but unfortunately this is not an issue that is in our hands; as much as we would like to help you.
Can you use a document URL link can you limit the number of pages a user can view?
Hello, i was wondering if the flipbook can load the pdf file one page at a time because my PDF is big ~150mb and can it be used for landscape PDF ?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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