pikebu

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103 comments found.

sammie85

sammie85 Purchased

Hello author, could you endeavour to give swift response to your customers. Being 3 days since I made a post about the non responsiveness of the flipbook and there has been no response whatsoever from you. This is something I noticed prior to purchasing your product while I was trying to get some details then but I assumed it was because I was yet to purchase your product and I comforted myself with the thought of getting a better support once I become a valid customer but apparently I was totally wrong. I have purchased lots of other products from other vendors on the Envato market and it is totally different else I may have drawn a conclusion that it is a general inadequacy. If there are alternative medium or channel to that can be used in reaching you and getting response in less than 1 or 2 days, I will be pleased to have it. Having a good product is one thing but a good support and feedback system is far more important.

Hello Sammie85,

I have replied to your request and am very sorry for the delayed response.

Best regards,

The Magalone Team

Hello,

I have a problem with my catalog. In Safari after 10 sec the fonts change and my catalog broke.

You can find it here: http://catalog.zador.com

Can you help me with this? Thanks, Peter

Hello Peter,

unfortunately we cannot reproduce the problem on our side. Can you send us a screenshot of how it looks on your screen?

Best regards,

The Magalone Team

Hello,

This one is the good: http://catalog.zador.com/good.png

And the broken font: http://catalog.zador.com/bad.png

Thanks

Hello Peter,

this is a very curious issue. We will make a few more tests and get back to you when we have more information! Thank you for bringing this to our attention.

Best regards,

The Magalone Team

Hello Its been now 4 days since I requested support regarding setting up the PDF as the document provided is a little confusing to no avail.

Please can you help us with installation as we have problems understanding your installation process as after following the process nothing happens

Thx

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