Support for Magalone Flipbook for Wordpress

No.

You need at least PHP version 5.4 or higher in order to run Magalone. Contact your hosting provider to upgrade your PHP runtime.

Currently Magalone only supports the default TinyMCE editor. The button might not show up if you use a different editor.

This can have two common causes:

1. Your server has gzip compression enabled, this blocks the PDF library that we use from correctly reading the download progress. Turn off compression for the Magalone folders. If you don’t know how to do this, contact your hosting provider.
2. You have a custom 404 error page set that omits the 404 status header. Since Magalone checks for a 404 error to determine whether a flipbook has already been generated, this makes Magalone think that no further processing is required. Disable the error page temporarily, or for the Magalone plugin folder; or adjust your error page so the 404 status is still being sent by the server. If you don’t know how to do this, contact your hosting provider.

If none of these apply to you, kindly call up the developer console in your browser:

• Safari: Ensure that “Show Develop menu in menu bar” is enabled under “Safari” > “Preferences” > “Advanced“, then Press Command-Option-C to open the Console.
• All other Browsers: Press F12 and click on the “Console” tab in the new window.

Copy the contents displayed here and send them to our support. Don’t forget to include a link to your website so we can have a look at it ourselves!

During the flipbook generation, Magalone makes a lot of requests to your server. If you have a flood/(D)DoS protection service or plugin you need to add an exception for Magalone or disable it temporarily. Sometimes these plugin block the Magalone generation requests inadvertently.

We have no control over initiating refunds, you have to request a refund yourself. You can find a handy guide here: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Depending on the complexity of your PDF document, pages can take a long time to render. Especially if you export your document directly from a desktop publishing software such as Adobe’s InDesign, the exported document can often be very taxing to display.

You can try simplifying your document, or barring that enable the “No PDF” checkbox when inserting the shortcode in your post/page editor. This will make Magalone show only the pre-generated images for the pages instead of rendering the full PDF.

Magalone only requires that you use the default TinyMCE editor in order for the Shortcode insert button to show up. Any other plugins should not pose any problem unless they are security/protection plugins, in which case you might want to take a look at the other questions.

No, such a feature is currently not supported.

No. Magalone only requires that your server allows file uploads. Any and all processing and rendering is done in your browser.

No, this is currently not supported, you will need to add your documents through the Magalone Wordpress admin panel.

As indicated, for the animations to work, your document needs to have a uniform page size. Even if just one page is 1 pixel different in height/width, Magalone will disable animations automatically.

This is not currently supported but will come in a future version!

Most likely your PDF document is corrupted or has a very unusual format. Try uploading one more time, otherwise try exporting your PDF document with different settings.