Hello Antonio,

Thanks for reaching us.

Chat 3 already shows up some basic visitors information by default (like OS/Browser and timezone).

But, we’ll implement this extension for 3.x as well. It might have better features than now.

Let us know if you’ve other questions or concerns.

Best,
screets

Dear dawodhasi,

The question is very relevant and thank you for reaching us about it.

Live Chat plugin uses Firebase for all chat transmission and user authentications. All data stored in Firebase Realtime database.

Additionally, this extension collects ip addresses, browser and location information of visitors who initiated chat.

I suggest you to first understand GDPR and privacy policies. According to PrivacyPolicies.com website (https://www.privacypolicies.com/blog/gdpr-collecting-personal-data-updating-privacy-policy/#Controllers_Processors_And_Subjects):

Be as clear and transparent as possible. For example, the part of your Privacy Policy that says how you use personal data should also say whether you use the data to make automated decisions and how.

Besides, it is good practice to check “Firebase Privacy and Security information” below and contact with Firebase (if necessary):
https://firebase.google.com/support/privacy

The best solution would be to contact with a professional and get your legal rights and responsibilities.

Hope this is helpful. Feel free to reply if you have other questions.

Best,
screets

Dear cityguide,

Thank you for getting in touch with screets.

Firebase is required for current version Live Chat 2. It is impossible to have realtime chat feature with one time fee price without having a professional cloud database.

Firebase project is free and you don’t have it pay anything extra for 100 simultaneous user connections.

Php, WordPress and Firebase are required and written in the original item descriptions.

Note that Firebase will be deprecated in the next major update and move to screets servers ( https://screets.com/chat ).

Feel free to reply here if you have any questions about the item.

Best, screets

Dear kjw833,

Thank you for getting in touch with screets.

It starts storing IP addresses and geolocation data of new visitors after you activating Visitors extension.

You should be able to see location and browser info for new and returning visitors.

Please keep us posted if you have still issue through our contact form: https://screets.com/contact

Best,
screets

Dear Yassine,

Thank you for taking the time to contact Screets.

LC2 supports both WordPress shortcodes and simple HTML. Once you get the plugin, you can use below code:

Shortcode: me[/livechatx]

HTML: Open me

Hope this helps. If you have further questions, feel free to ask.

Best,
screets.

Dear rm,

Thank you for getting in touch with Screets.

It seems like one of active plugins or current theme conflicts with Live Chat during AJAX request.

Either you can try to deactivate all plugins one by one, change the current theme with the default WordPress theme and see which plugin or current theme cause the issue, or you can follow the steps below. So we can do it for you.

You will want to:

• Create temporary FTP user and temporary WordPress administrator user with support@screets.io
• Send user credentials to support@screets.io
• Also include your Screets API key into email

We will activate debug bug and see the full error. So it will give us enough information to fix the issue for you.

If you have other questions in the meantime, feel free to reply this email.

Note: Please don’t share your website url or api keys here.

Best, Screets.

Dear ampeds,

Thank you for your inquiry!

Currently LC doesn’t support recognizing WordPress users. However, we are working on user sessions API for LC3 which is important to allow our customers to authenticate any user into chat from their applications like WordPress or any other custom application.

LC3 is expected in 2019.

Would you like us to notify you by email about Live Chat updates?

If you have other questions in the meantime, let us know.

Best, Screeets.

Of course, Iam already your customer

Dear Ampeds,

Thank you for your update!

Yes, I see that you are our customer and have Live Chat Complete license. It seems like you have already contacted through our support email before and had a couple conversations with Screets team.

It would be a better idea to send comments under the related item you purchase or email to support@screets.io with your Screets API key, so we could recognize you immediately, for sure.

I have sent you confirmation email for Live Chat email list. You will want to click on the link found in the email to confirm subscription.

Hope this helps. If you have further questions or concerns, please don’t hesitate to send message.

Best, Screets.

ok ty ,

i have noticed when open a chat i find 3 operators … when in real . i only have one . the others are admins.. so how to make it show only 1 .. and is it just me who sees them or every one else http://prntscr.com/l2vuqh

nm found it <3

Dear colorlink,

Glad you got it working! If anything else comes up, let us know. We’ll glad to assist you.

Best, Screets.

Dear Satam,

Thank you for your update.

Could you please give us more descriptive information about the issue? Any screenshot would be helpful! If you send it to support@screeets.io, then we can be ensure that next updates will be better for other languages.

If you have other questions in the meantime, feel free to update here.

Best, Screets.

Dear forangel,

Thank you for your inquiry!

Unfortunately, there is no PHP version yet. However, we have already started working on it as new product.

Why don’t you subscribe Live Chat email list on https://screets.com (on the footer of the site)? So we can notify you when it is available.

If you have further questions, let us know.

Best, Screets.

Dear Mike,

Thank you for your inquiry!

There is no direct integration for ClearBit. However, LC is open source. You can add your codes to make it available. It is up to your JavaScript and PHP knowledge.

If you have further questions, let us know.

Best, Screets.

Dear angel,

Thank you for your inquiry!

Showing online visitors feature is deprecated! It was very old approach and causes huge real-time database usage.

In the past, LC tried to check your all visitors before. If you had 1000 visitors (including bots), you would have problem with Firebase usage limit and needed to upgrade your plan to Blaze. Probably you will need to pay approximately $35-70/month in Blaze plan.

Now we’re working on auto-messages. Your visitors don’t need to connect chat and use real-time database until they really initiate chat. So your database usage won’t be affected at all.

You will be able to create rules like that: “if a user comes to contact page and wait 3 seconds, throw that message: You have any question? Feel free to ask!” (you can add your own rules and custom messages of course).

If you have further questions or concerns, let us know.

Best, Screets,

This is amazing! Thank you for letting me know. On the one hand, yes I had issues with reaching my firebase limits, but on the other hand it was very nice to be able to see visitors as they are using the website. Will there be an option to pre-qualify these visitors as they are being engaged (ask them a set of questions and store that information in the same table as you would their email and name, but as custom fields)? and second: is there an approx. timeline for the release of this new add-on (I’m assuming). Thank you

Dear angel,

Thank you for your update.

We will receive minor update in 7 days. And then we will start working on auto-messages feature.

Why don’t you subscribe Live Chat email list through our website: https://screets.com (on bottom-right side)? So we can notify you about Live Chat release dates and new features.

If you have other questions, feel free to ask.

Best, Screets.

Dear georland,

Thank you for contacting Screets.

We are building some extensions for LC like this one “Visitors”. They will remain as an extension and won’t be added to the original plugin.

It can be purchased by some of our customers whose website privacy policy allows them to collect visitors data. Because collecting data of individuals (like IP address, browser info, etc. ) is very sensitive process and protecting by laws – see Europe General Data Protection Regulation (GDPR).

If you have further questions or concerns, let us know.

Best, Screets.