Customer support is poor, really poor. Documentation is the worst possible, close to zero.
I really would like to be refunded, because the author prefere to reply that is the fault of the ones buying his plugin that to fix documentation.
The final result could be really good, but it looks like is almost impossible to install and have some support.
I believe this plugin would be great when incorporated in its own theme, however, due to lack of information upon initial release, it was hard to use and integrate with an existing website. I thought I was buying a plugin and not a theme + a plugin package.
Please be warned that this is a functionality plugin only and that there is NO design whatsoever. All the nice screenshots that are provided by the author is possible, but you have to recreate everything yourself... Its not WYSISWG.
I made that mistake and to make it happen with my Flatsome theme I have to edit a lot. I wasted my $19 USD. So If you don't want the hassle and make actually use of this plugin, spare yourself this buy, but buy the PRO version instead..
I was disappointed when I bought it as I suspected something different...
Customer service is quick to response, but kind of harsh in my case... But thats just my $0.02...
Hi Ed, thanks for review. We appreciate your feedback and we understand your situation. In the future we will try to improve our description page.
Once understood and functioning... this plugin is great and very powerful. They have made additional features available upon request. Issues do arise but support is willing to fix. I've had frustrations but overall I'm happy with my purchase.
Terrible customer support. I was unable to install the plugin for the application we required. Reading the reviews there seem to be alot of unhappy people in the same boat.
thanks for rating. All your questions posted in comments section were answered and we helped you with the installation process. If you have any questions, feel free to ask in comments section and we will be happy to answer. But one star rating is not helping at all and honestly we don't know why we received it because all questions were answered.
I would like to claim for a refund because this product is not as it is depicted in the marketplace or there live demo. This is not a plug and plays solution. The demo data doesn't work and its got very poor documentation.
I would like my money to be refunded.
documentation is available online so you can check it before purchasing product. First image in item description page is pointing at the documentation.
Plugin does not contain one click installation but you can use our bundled theme to run one click installation and get same version as our demo site. If you are looking only for testing posts, you can use XML file for import from our theme which is already bundled(see exports folder).
Not only have a poor documentation, but the demo and screenshots trick you to think it´s a "ready" and easy theme.
It requires other plugins and a lot of coding. Documentation is links form other sites. Spend 2 days trying to configure, it´s insane. I was thinking i would just edit and add new forms as "easy" as they said...
Documentation is public so you can check it before purchasing the plugin. There are no tricks and we think that your bad experience is coming from not reading item description page before purchasing plugin.
Too many bugs in the plug-in, too little instrcutions in the documentation. Support is not very helpful either.
We are answering all questions in comments section. But please keep in mind that it is hard to debug customers issues. Dozens of third party enabled plugins, hosting and theme are influencing plugin behaviour. From the changelog you can see that we are providing regular updates and trying to improve the plugin. If you can please consider changing your rating, it will help us a lot. Thanks