kreatura

kreatura supports this item

Supported

8832 comments found.

flo941

flo941 Purchased

Bonjour,

Je viens d’acheter votre programme par erreur, je voulais savoir si il serait possible de se faire remboursé ?

Dans l’attente de votre réponse je vous souhaite une bonne journée

Dear flo941,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Please note that we can only provide support in English.

Looking forward hearing from you.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

kubasto

kubasto Purchased

Hi,
I want to report that hover transition doesn’t work for layers with a link.

Hey kubasto,

Thank you for your feedback. We are aware of it and already working on the solution.

Best Regards,

Kreatura Support Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

Hi Guys I dont know the site that my license is active on. Where do I find it and how can I deactivate to transfer to a new site?​ 08dc629e-b657-480c-b906-d8d63e27ecdd

Hey dynamitemarketing,

We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations/​

Also, I do not recommend sharing your license code in the comments, it is visible for others as well.

Best Regards,

Kreatura Support Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

Cheers

If the layerslider and nextgen gallery plugin are installed at the same time, the layerslider does not show on the website. how can i fix this? I bought the avada theme where your plugin is bundled, but i cannot enter your support-forum with it. So kindly help me here.

Dear Peterstan,

In case you’ve received LayerSlider as a bundled item in your theme, item support is handled by the theme author. Please contact the author of your theme with this case.

The licensing conditions and item support policy is regulated by Envato. Please refer to the following URL for more information: http://codecanyon.net/page/item_support_policy

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

With the new update Vimeo Pro Video doesn’t play the second time the slide runs through the slides with Hazel Theme. They say it is Layer Slider’s Problem, Not their theme. What’s the fix for this? See this example of the problem http://ShorelightPictures.com

Also it doesn’t act the same on different browsers now… inconsistent. it used to be fine on all major Browsers in the last update.

We’re sorry but we can only provide support in the above mentioned way.

In case you’ve received LayerSlider as a bundled item in your theme, item support is handled by the theme author. Please contact the author of your theme with this case.

The licensing conditions and item support policy is regulated by Envato. Please refer to the following URL for more information: http://codecanyon.net/page/item_support_policy

Thank you for your understanding.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

you can, but you choose otherwise.

be honest…

really.

We are sorry about the inconvenience, however we are following the Envato licensing terms and support policy.

The Envato Market works in a unique way, we do not benefit from the sellings of the themes that include LayerSlider. The theme authors purchase a single license for our plugin to be able to include it to their product and with this they take full responsibility to provide support and updates for their customers regarding every item they include.

Thank you for your understanding.

Kind Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

Hi!!!

I found that if I have this plugin and the Event Booking Pro (https://codecanyon.net/item/event-booking-pro-wp-plugin-paypal-or-offline/5543552) plugin activated the Event Booking Pro is not working well. It works only if I deactivate the Layer Slider plugin.

Have you noticed this? There is any solution to solve this problem? I need both plugins activated on my page.

Thanks in advance.

In case you decide to purchase a license we can help you identify the problem. Unfortunately we cannot guarantee that we can solve this issue. Even if we locate the source of the problem, it might not be generated by our plugin so we would not be able to fix it from our end.

Kind Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

Ok, thanks. I understand you. It’s possible to download an older version of your plugin? I’m pretty sure my problem is with latest version of your plugin and the other plugin. If I can download a previous version it could be solve my problem, because both plugis were working well before latest update. Can you give me this kind of help? Thanks a lot in advance.

Please contact your theme author with this case, they should be able to provide you with earlier releases of LayerSlider.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

Muskrat37

Muskrat37 Purchased

I’m having an issue with embedding a Youtube Video in a slide.

When the slide comes up, it autoplays, even though I’ve disabled the auto play videos option in settings. I have also selected “Permanently” under the “Pause Slideshow” option, but the slideshow keeps looping to the first slide (I only have 2 slides).

Lastly, there are no Youtube controls. No option for full screen, no Play/Pause button. It just autoplays, then rotates back to the first slide after 11 seconds (the time I set on the slide itself).

I understand I could set the 2nd slide to just be on for a couple of minutes, but I really don’t want to “cheat”. I want the layerslider to load the 2nd slide (the one with the Youtube Video), but have the standard Youtube Play button.

Thanks in advance for your help.

Domain with the slider: pest.proadinsight.com

Regards, Chad

Dear Chad,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Looking forward hearing from you.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

Can a ‘typing effect’ like here: http://www.recommendedagencies.com/new-home be achieved using Layer Slider? I’d like to keep the slider content static while some words in the text are typed and erased to be replaced with another word like in the example.

Hey quiteright,

Unfortunately there is no dedicated effect like this in LayerSlider at the moment. You are able to create a similar animation using the plugin’s options but it would require plenty of work with the layer transition and timing settings.

Best Regards,

Kreatura Support Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

Salut! I have two presale questions: Is it possible to create a slider with fullscreen slides I can navigate through by scrolling/keyboard? 2. Is it possible to have a dots navigation not horizontally centered at the bottom but vertically centered to the right side? Cheers!

Hey wutzelmutz,

Yes, you have the option to navigate in the slider by using mouse scroll or keyboard.

You can also relocate the navigation areas, but unfortunately there is no built-in option for this, so you will have to do some custom coding and css to achieve it.

Kind Regards,

Kreatura Support Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

​Hi I was wondering if there are any updates for fitness gym template. I have layer slider and need a later update as one of my tools says this plugin is vulnerable.

Hey widget40,

I believe you have contacted the wrong author. We are the creator of the LayerSlider plugin, however we have no relation to your theme. Please contact the author of your theme with this request and about the available new versions.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

ost-global

ost-global Purchased

Hello. My wp theme is Captiva.

I just update LayerSlider to LayerSlider WP 6 and I see disgusting uneven prev & next buttons in all skins.

Hey ost-global,

We have replied to your support ticket. Please keep the conversation there, as we can only provide help that way.

Kind Regards,

Kreatura Support Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

I am trying to import slider 6 “Sky Experience” and it comes up with an error – how can I get this slider?

Dear usnraver,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Looking forward hearing from you.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

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