kreatura

kreatura supports this item

Supported

8891 comments found.

Is there some fix when the images show on the first initial load of the slider? The sliders are fine after the first initial run but when you first open the site you can see all the images as it is preloading.

Dear ninjaunmatched,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Looking forward hearing from you.

Best Regards,

Kreatura Team

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m2them

m2them Purchased

Slider Button Error: Love the UI and efficient user interface of Layer Slider 6 over the other sliders for WP. However, I’m getting some strange broken images in the “left/right” arrow buttons.

Anyone ever have this problem? Seems like a glitch, where each arrow is “split” apart and mis aligned within the square box.

m2them

m2them Purchased

Take a look here: http://cultivate4life.com. See what I mean?

Dear m2them,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Looking forward hearing from you.

Best Regards,

Kreatura Team

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Hi,

Can I make a full screen slider with an unlimited number of slides with fill screen Vimeo playing? Each slide would have a vimeo video and cover the screen. Randomization?

Dear CHRISTHREE,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Looking forward hearing from you.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

It don’t work “parallax effect” to the layer image of my website with theme Flatsome? However, I turn off parallax effect, layer image display. Demo: https://dotienich.vn/tui-du-lich-eborate/

Dear dotienich,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Looking forward hearing from you.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

millereli

millereli Purchased

Hi, not sure if you can accommodate the request, but I’l give it a try. I have a LS license and created a website with it. I want this site to be in in my design portfolio and I present my work by using the same sliders as I use on the original site. I can send you a link to my portfolio if required.
when I installed the slider (origami) on my portfolio site it gave me an error message saying that I can’t use it. It doesn’t seem exactly fair that I can’t use it in my design portfolio just to show what I did. Please let me know if there is anyting we can about it. (Buying a second license for this purpose seems a bit of an overkill, honestly – but I understand we’re you coming from)
Thank you.

Hey millereli,

The origami effect and origami templates are premium content so they can only be accessed with an acivated LayerSlider. If you activate the plugin on your new site they should be available to use again.

According to the market comment system, we’ve noticed that your support license has expired. Envato recently changed their Item Support Policy, which now requires customers to purchase support packs in order to receive support beyond the standard support time.

Please consider purchasing an extended support license, so we can continue to provide item support for you.

Thank you for your understanding!

Best Regards,

Kreatura Support Team

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millereli

millereli Purchased

Sure, I’ll buy it if I need more support, I just thought that this question that can fall outside of the support scope since it is more related rather to the way LS operates and to the technical issues. Do I understand your reply correctly that the single license can be activated on both sites and it will be operational on both?

Current Envato licensing conditions only allow to use an item on one domain per license. You can move your current license to the new site if you would like to, but in case you want to use LayerSlider actively on both, you will need to purchase an additinal license.

For more information about licensing please refer to the following url: https://codecanyon.net/licenses/faq

Best Regards,

Kreatura Support Team

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hyuiop92

hyuiop92 Purchased

I am receiving a message in the layerslider template store area that says “Coming soon, stay tuned!”. It’s been like this for a few days. Is this a problem on your end or with my installation? If it’s yours, when do you think you’ll have this resolved?

Hey hyuiop92,

There is no issue like this present in the latest release of our plugin (6.1.6.), so unfortunately it is most likely a conflict problem on your installation. To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue. You could also check the System Status, located on the WP sidebar for any related error message.

Best Regards,

Kreatura Support Team

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to40

to40 Purchased

Hi, I´m using the LayerSlider but i have a problem with the thumbnail navigation, the text dont change with the click on the image, can you help me please?

Dear to40,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Looking forward hearing from you.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

Hi! how can I disable animation of starting slides in version 6 ?

Dear smithgrafisk,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Looking forward hearing from you.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

I have your plugin through Avada. Since I updated this morning your plugin is playing music on my homepage. It doesn’t play when I disable your plugin. Is this something you have added?

Hey peligro,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Looking forward hearing from you.

Best Regards,

Kreatura Team

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Hello, a pre purchase question, what I need to do is a hero slider with a video, probably youtube or mp4 source playing in the background that is going to start mute. then I need to have a button or something to click on the slider to unmute it. is this possible with this plugin? thank you

Hey rhildawa,

Yes, you can achieve it with LayerSlider. Please note that you can only unmute the video with the media player’s sound button, currently there is no built-in option to trigger it with another layer. Or alternatively if you’re familiar with custom coding you can create a custom button for this purpose, we can also provide guidance creating it.

Best Regards,

Kreatura Support Team

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soli2209

soli2209 Purchased

Not able to import a slider from the template store. it just keeps loading

Dear soli2209,

We have recently launched our new support center.

We kindly ask you to navigate to the following URL and open a support ticket by logging in with your Envato account as we can only provide help there: https://kreatura.ticksy.com/

Looking forward hearing from you.

Best Regards,

Kreatura Team

LayerSlider WP DocumentationLayerSlider WP FAQKreatura Media on FacebookKreatura Media on Twitter

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