Code

Reviews for Lastform - Affordable Typeform alternative for WordPress

65 Reviews

for Customer Support

The plugin works ok, I was expecting more customisation but that's alright as long as you know how to use CSS and jQuery. There were a few little visual bugs which I was able to fix myself.

It's also a bit disappointing that it loads separately from your theme so any fonts or scripts that you have loaded in the header/footer cannot be used here, you can only choose between Google Fonts but not everyone uses them. If you want the form to match your brand's visual style you surely have to dive into some custom coding.

But overall the plugin is great and I would give it 5 stars if it weren't for the horrible lack of support.

The page clearly states that you are buying 6 months of support and this should include:

- Availability of the author to answer questions
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
- Help with included 3rd party assets

Well nothing of what it's mentioned above is actually included.

This is really not fair on your customers. If you can't keep up with the number of requests, then just don't let people pay for it so they don't expect it. 67$ is not really a cheap price to pay for a plugin on CodeCanyon so at least make it worth it.

I'm lucky enough to be able to find my way around many potential issues, but for the less tech-savvy you really have to cross your fingers and hope that everything works correctly, or you'll never get a reply from the "support" and you've wasted your time + 67$ + whatever Gravity Plan you had to buy.

What's more deceiving is a review featured on the plugin's description which states:

"The creator of this plugin goes out of his way to make sure that everything is working smoothly and provides super fast support."

I understand the author has been busy with other things so I'm taking this up to three stars (previously it was one) because everyone deserves a second chance. I hope the support will get better moving forward though.

for Design Quality

5 stars because more is not possible, I would give 500 stars if possible just a great plugin!

Please keep maintaining the plugin when you add saas

for Bugs

Too many bugs to be a real Typeform alternative unfortunately

for Design Quality

It is simple to use and easy to implement, I was able to use it with several forms and did what it promised.

The only thing I would add is the option for translating it and changing the keyboard keys for advancing when filling the form.

for Other

There are a few bugs (i.e. some of the German-English translations were not set properly because of a file name problem), but this is really just as good as Typeform. And a lot cheaper, especially since it is a one time purchase.

for Customer Support

I sent questions several times and were not answer by the author.

meydjer

Author response

Really sorry about it. Can you give me admin access to your wp-admin? I'll take a look.

for Customer Support

This is an absolutely beautiful plugin, but if you need support, you can pretty much forget about it.

I posed a simple questions, and I've been waiting since the day I purchased 2-3 weeks ago.

I hope he is able to get some assistance, because this would be a 5-star product for sure!

meydjer

Author response

Just replied. Really sorry for the incovenience.

for Customer Support

The reasons for this rating are tied to both "Bugs" and "Customer Support".

Lastform seems to have fundamental issues with the current version of Gravity Forms (the backend form builder).

A critical issue for us is that the 'File Upload' field no longer works, which means clients cannot attach photos or documents of the equipment they want to sell.

Wanting to make sure there wasn't an issue with our 2 existing forms, we created a simple test form with the only fields being 'Name' and 'File Upload'. Again, we were not able to attach any of the allowed file formats with the File upload field.

Additionally, support for Lastform is currently pretty much non-existent. We have been waiting for 2 months now but our repeated requests for support (on this site or via email) have been largely ignored. Meydjer seems to be overwhelmed which is understandable, but 2 months of silence is a long time to wait for a commercial site.

It would've been great to hear something/anything from Meydjer to let us know he's either working on it or he's not, but no communication from him was very disappointing.

We have removed the Lastform forms from our site and are now simply using the Gravity Forms versions where the File Upload field works as expected. They don't look nowhere near as nice as the Lastform forms, but at least they work.

for Design Quality

It was literally how he said. Activate the plugin and go to the url to see the coolest form you've ever had in your wordpress site.

for Code Quality

and Customer-Support are awesome! Worth every penny! A masterpiece for higher conversions!

for Customer Support

Already bought a lot of different themes and plugins from the Envato platforms, but the customer support of this one is by far the worst I ever experienced. The response time is up to 30 days and counting, this is insane! Meydjer seems to be overwhelmed by the amount of work that comes with such a plugin, and should set up a proper support team to deal with inquiries.

meydjer

Author response

Wow, I'm really sorry about it. This should not happen. Forget about the tickets and send an email direct to me: meydjer+help@gmail.com

I'll reply to you promptly.

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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