The plugin works ok, I was expecting more customisation but that's alright as long as you know how to use CSS and jQuery. There were a few little visual bugs which I was able to fix myself.
It's also a bit disappointing that it loads separately from your theme so any fonts or scripts that you have loaded in the header/footer cannot be used here, you can only choose between Google Fonts but not everyone uses them. If you want the form to match your brand's visual style you surely have to dive into some custom coding.
But overall the plugin is great and I would give it 5 stars if it weren't for the horrible lack of support.
The page clearly states that you are buying 6 months of support and this should include:
- Availability of the author to answer questions
- Answering technical questions about item’s features
- Assistance with reported bugs and issues
- Help with included 3rd party assets
Well nothing of what it's mentioned above is actually included.
This is really not fair on your customers. If you can't keep up with the number of requests, then just don't let people pay for it so they don't expect it. 67$ is not really a cheap price to pay for a plugin on CodeCanyon so at least make it worth it.
I'm lucky enough to be able to find my way around many potential issues, but for the less tech-savvy you really have to cross your fingers and hope that everything works correctly, or you'll never get a reply from the "support" and you've wasted your time + 67$ + whatever Gravity Plan you had to buy.
What's more deceiving is a review featured on the plugin's description which states:
"The creator of this plugin goes out of his way to make sure that everything is working smoothly and provides super fast support."
I understand the author has been busy with other things so I'm taking this up to three stars (previously it was one) because everyone deserves a second chance. I hope the support will get better moving forward though.