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Laradesk - Helpdesk Ticketing System

Laradesk - Helpdesk Ticketing System

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5.00 (9 ratings) 5.00 stars
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Laradesk – Helpdesk Ticketing System

Laradesk is a system for managing a helpdesk service. Where customers can submit tickets and agents can reply to customers.

With a very clean and simple interface, where your customers can manage their tickets with just a few clicks and will receive a notification to their email in each response to their tickets.

Support

For any inquiries or feedback please send a request in this link: dacoto.zendesk.com/requests/new and we will try our best to assist you.

Features

  • Create & manage tickets
  • Attach files to tickets
  • Receive email notifications on each ticket response
  • Organize tickets by status
  • Organize tickets by label
  • Organize tickets by department
  • Assign specific users to each department
  • Assign a priority to each ticket
  • Manage canned responses and add them to ticket responses
  • Manage users & user roles
  • Set settings from visual interface
  • Translate the strings from visual interface

Demo

Demo page: https://getlaradesk.com/

Admin User: admin@admin.com / 12345678

Agent User: agent@agent.com / 12345678

Customer User: customer@customer.com / 12345678

Requirements

  • PHP >= 7.3 or PHP >= 8.x
  • MYSQL => 5.7 or MariaDB => 10.2.7
  • BCMath PHP Extension
  • Ctype PHP Extension
  • Fileinfo PHP extension
  • JSON PHP Extension
  • Mbstring PHP Extension
  • OpenSSL PHP Extension
  • PDO PHP Extension
  • Tokenizer PHP Extension
  • XML PHP Extension

Documentation

You can see the documentation and all the features of the application at the following link:

https://docs.getlaradesk.com/

Changelog

v1.1.2 – 2021-04-07

Fixed
- Updated dependencies & fixed docs

v1.1.1 – 2020-12-16

Fixed
- PHP 8.x auto-installer error

v1.1.0 – 2020-12-16

Added
- PHP 8.x support

v1.0.0 – 2020-11-19

Added
- Initial release

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