Laradesk – Helpdesk Ticketing System
Laradesk is a system for managing a helpdesk service. Where customers can submit tickets and agents can reply to customers.
With a very clean and simple interface, where your customers can manage their tickets with just a few clicks and will receive a notification to their email in each response to their tickets.
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- Create & manage tickets
- Attach files to tickets
- Receive email notifications on each ticket response
- Organize tickets by status
- Organize tickets by label
- Organize tickets by department
- Assign specific users to each department
- Assign a priority to each ticket
- Manage canned responses and add them to ticket responses
- Manage users & user roles
- Set settings from visual interface
- Translate the strings from visual interface
Demo page: https://dacoto.com/products/laradesk/demo
Admin User: firstname.lastname@example.org / 12345678
Agent User: email@example.com / 12345678
Customer User: firstname.lastname@example.org / 12345678
- PHP >= 7.3 or PHP >= 8.x
- MYSQL => 5.7 or MariaDB => 10.2.7
- BCMath PHP Extension
- Ctype PHP Extension
- Fileinfo PHP extension
- JSON PHP Extension
- Mbstring PHP Extension
- OpenSSL PHP Extension
- PDO PHP Extension
- Tokenizer PHP Extension
- XML PHP Extension
You can see the documentation and all the features of the application at the following link:
v1.1.2 – 2021-04-07
Fixed - Updated dependencies & fixed docs
v1.1.1 – 2020-12-16
Fixed - PHP 8.x auto-installer error
v1.1.0 – 2020-12-16
Added - PHP 8.x support
v1.0.0 – 2020-11-19
Added - Initial release
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