Hello, Please help me the Slider Group Product Showcase – Dark is not showing in my site, i can show one, but when i selected any group not displayed!!
I’ve just replied to your ticket on our support site. Please read my answer and keep the conversation there.
I am trying to register my license with your plugin but I cannot. I am not sure if I have activated before on another domain as I don’t use any environment now except my current one which I need your plugin. Please if I have started before, deactivate it for me so I can use it on this new domain and if this is not the reason help me to solve it so I can use it again.
Thank you in advance
It doesn’t seem that a previous activation would be the issue. Please check LayerSlider -> Options -> System Status for potential issues.
Also, please open a support ticket and share us with any error message that you might receive during the activation process.
You can access our support center on the following URL: https://kreatura.ticksy.com/
Hello! How to get last update of Kreatura slider, version 6.11.1 is only available
After performing product activation with your purchase code, WordPress should automatically offer an update to the latest version.
You can also log in to our account management site and download the latest version manually. Make sure to import your Envato purchases if you haven’t done it already. https://account.kreaturamedia.com/
For more information on updating LayerSlider, please refer to the following article: https://layerslider.kreaturamedia.com/how-to-update/
Hi, where can download version 6.11.2?
Hello, I haven’t found recent comments about Divi compatibility, nowadays is it fully compatible? Thank you.
Yes, it should be fully compatible as with any other theme and page builder. We always follow standards, recommendations, and best practices. Incompatibilities are rare, and even if they happen, we’re in touch with other authors to fix them together.
Hi there is a special discount installment for new customers
We do not offer a special discount for new customers at this time. From time to time we’re having promotions. Consider following us on social media or subscribe to our newsletter, so you can get notified about upcoming deals: https://newsletter.kreaturamedia.com/
How can we get the latest updates? Or isn’t this version on Codecanyon not supported anymore?
With kind regards
We’re in the process of leaving Envato Market. You can access new releases, manage your licenses and anything account related on the following URL: https://account.kreaturamedia.com/
Please note, you might need to first click on the “Import Envato purchases” button once you’ve logged in, so we can incorporate your license into our new system.
That’s a heavy process for not releasing updates for over a year. But thanks, will give that a try!
Hi, i see that the latest release of LayerSlider is 6.11.2 but if i try to download it from Codecanyon i only get version 6.9.2. How can i get the newest release?
why downloadable version i s 6.9 when version 6.11.2 is now available?
nevermind, solved with prev answer
no demo ?:S
I’m not sure what you mean. Our demo site is up and running, and we didn’t experience any outages. You can reach out demo on the following URL: https://layerslider.kreaturamedia.com/
Hi, as always I won’t skip to say that this is an awesome plugin. Meanwhile, it requesting some media files and in turn returning error 404. The images requested are not even used in the slider.
Refrence image: https://ibb.co/nC1jHBw
Thank you for your kind words!
Based on the file names, those media files are the slide thumbnails or a custom slider preview image set under Slider Settings -> Misc.
If you need more assistance, please submit a support ticket on the following URL: https://kreatura.ticksy.com/
Hi, do you offer custom development separately If I buy your plugin? We would like to have 3 layer in the same slide with few feature on hover like ken burn effect. We migh not be able to do that so I think is better if we pay to an expert for especifi c parts. Can you help with that? I extra, I know.
At the moment we aren’t offering customization services I’m afraid. What you described can be easily achieved. We have online resources, templates, and our support team is always there to help if you need assistance. You might also find freelancers for custom jobs like this.
Do you actually have any real slider demos/examples, apart from the marketing page?
You can find our demos on the following URL: https://layerslider.kreaturamedia.com/sliders/
We’re in the process of leaving Envato Market and selling our products independently. Our live preview page is mostly empty due to Envato’s rules of non-competing offers.
Has this plugin been tested with the Theme uDesign?
LayerSlider follows all standards, recommendations, and best practices set in the industry. We’re strongly focusing on compatibility and are in contact with many theme authors. We haven’t tested this particular theme yet, but any plugin should work with any theme, and we especially payed attention to maximize compatibility in LayerSlider.
Just switched to PHP 8 so I can test my websites. I wanted to report one deprecated message that is triggered by LayerSlider WP 6.11.2.
Deprecated: Required parameter $keys follows optional parameter $name in .../wp-content/plugins/LayerSlider/assets/classes/class.ls.config.php on line 74
I hope that you will release a compatibility update soon
Regards, Ylli from Laborator
Thanks for reporting this. We’ll look into it and make the necessary changes. We’re also in the middle of evaluating PHP 8 support. The only problematic part is an external library called phpQuery, which we’ll modify or completely replace. You can expect full PHP 8 support from LayerSlider very soon.
Kreatura Dev Team
I have an element of the plugin that stays in http on the site instead of https. It’s the V6 skin : wp-content/plugins/LayerSlider/assets/static/layerslider/skins/v6/skin.css > http://monsite.fr/wp-content/plugins/LayerSlider/assets/static/layerslider/skins/v6/skin.css
I forced https on the site and installed the Really Simple SSL plugin. But this content remains mixed content. How to force it to switch to https instead of http?
I don’t have any more support on this plugin but I bought 3 of them from you, so I’m a good customer of yours.
thank you for the response
Thank you for writing us! I’m sorry about the delayed reply. We have limited staffing during the holidays, and we pay more attention to our dedicated support site on: https://kreatura.ticksy.com/
You still have an active support period, but I can see it will expire soon. Of course we will help you resolve this issue even if your support period would expire in the meantime. In that case you can still contact us on the following URL: https://layerslider.kreaturamedia.com/contact/
LayerSlider uses the native built-in functions of WordPress to generate URLs. An issue like this shouldn’t happen if WordPress is correctly configured. Please verify the “WordPress Address” and “Site Address” URLs under Settings -> General on your WordPress admin area.
Another issue can be caches both on your site and in your web browser. Please empty caches in your web browser and on your site if you’re using a cache or “optimizer” kind of plugin.
I have no experience with the Really Simple SSL plugin, but we often recommend another one called SSL Insecure Content Fixer. You can find it on the following URL: https://wordpress.org/plugins/ssl-insecure-content-fixer/
If none of these tips would help, then please contact us privately with your site details so we can have a closer look.
Sorry, I learned that my license was canceled today, can I learn the reason for this?
Don’t worry, your license is active and you can still use it for site activation. Only the state of your previously activated site has changed. For more information, please refer to the following article: https://layerslider.kreaturamedia.com/documentation/#canceled-activation
If you log into our account management site you can review your activated sites and make changes if necessary. Make sure to import your Envato licenses if you haven’t done it already. You can find the account management site on the following URL: https://account.kreaturamedia.com/
Hello, When I install WP 5.6 the slider vanishes. Are there plans to update the plugin? Thanks in advance.
LayerSlider is fully compatible with WordPress 5.6. Please make sure that you’re using the latest version (v6.11.2).
We’re in the process of leaving Envato Market, thus new updates are not uploaded here. You can receive new releases by using the Auto-Update feature, or by logging in to your account on the following URL: https://account.kreaturamedia.com/
Please make sure to import your Envato licenses after you’ve logged in if you haven’t done it already.
If you’re still experiencing issues, please open a support ticket on our support site: https://kreatura.ticksy.com/
Every slider that i’v created doesn’t show on mobile devices (smartphone or tablettes).
I’m sorry to hear that you’re experiencing problems with using LayerSlider.
Please note that this is not our official channel for providing support. Our team can only provide help via our dedicated support site. If you need assistance using our products, we kindly ask you to navigate to the following site and submit your request there: https://kreatura.ticksy.com/
unfortunately my support is expired ! I just need to fix this bug somehow without support renewal. If you can help with that that would be awesome. otherwise in need to wait sometime to get the renewal. Thank You.
We aren’t aware of an issue like this. It’s most likely an isolated case. We can help you find the source of this issue and offer a solution. This, however, requires time and resources from our support team, so I kindly ask you to consider extending your support period. Thank you!
Does your plugin allow having set of different images per button. For example, if there are 3 buttons, each of them will have its own set of 3-4 images. is that possible?
Are you referring to a popup image gallery? If so, yes. You can have an unlimited number of sliders/popups with an unlimited number of slides and layers.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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