Hi, I’ve purchased two licenses. I moved one website to a new provider and I’m not able to use the automatic update any more. Where is it possible to reset the licenses please?
Please log in to your account on the following site: https://account.kreaturamedia.com/
Once logged in, please make sure to import your Envato licenses if you haven’t done it already. You can review and manage your licenses under the Licenses & Sites menu.
Thank you! Access granted. Is it correct I do not need username and password, only entering my email and I receive a temporary link? It was the first time I logged in.
Where I’m able to report a bug of your plugin please? Your plugin generates ‘Uncaught TypeError: Cannot read property ‘width’ of undefined’. With your version 6.11.2 it generated a lot, with version 6.11.4 only one.
That’s correct, there’s no need for username or password.
Please open a support ticket on our support site and post the full error message: https://kreatura.ticksy.com/
We’ll investigate what the problem can be and offer a solution, or release an update to fix any issue there may be in LayerSlider.
Hi, I tried to open a ticket, but it says I’ve to purchase for support. When I report a bug of dysfunction of your plugin, it’s a service I do for you to make your plugin better and not vice versa. If you want that I still I’ve to pay, I’m going to delete your slider – thanks for understanding.
I’m sorry about the unpleasant experience. However, we’ve looked into this issue and couldn’t find a clear source. We couldn’t reproduce this behavior on our development sites and nobody else reported it so far. It’s likely an isolated incident that we need to investigate, which requires time and human resources. I understand that this answer is not what you’ve looked for but these rules apply to every product on Envato / CodeCanyon. Thank you for your understanding!
Hi, is there a function to replace previously published “Gallery” blocks with your plugin’s Sliders?
You can build galleries with LayerSlider to replace the old ones, but you’ll have to do it manually. LayerSlider is not primarily a gallery plugin, it has many uses, so there is no automated solution to “search and replace” specific content.
This slider support lottie file or svg ?
We’re not familiar with Lottie files, but you can use SVGs in sliders as well as embed other content from plugins and external sources with a shortcode or other methods.
How much does this plugin impact pagespeed insight scores? Is is easily optimised to allow for high performing mobile sites?
LayerSlider has a lot of optimization options and is very competent when it comes to performance. However, it might also negatively affect the Page Speed test score since these automated tests are intended for different kind of content and they cannot accurately reflect real life usage. Animated and highly dynamic sites tend to have lower scores. You can test this easily if you for example check out an Apple product page or similar sites. They all have lower scores, yet they feel very fast and fluid.
Is it normal to download on Envato the file layersliderwp-6.9.2.installable and not the version 6.11.6 ?
We’re in the process of leaving the Envato Market. New versions can be installed with the built-in plugin updater or by downloading from your account: https://account.kreaturamedia.com/
Why is the newest version not available? Downloads are all 6.9.2
Won’t let me buy a license for 3 sites it just comes up kreatura.onfastspring.com refused to connect. any fix?
I’m sorry to hear that you’re having difficulties purchasing LayerSlider. We didn’t experience any issue and nobody reported anything similar. I believe it’s an edge case affecting only you. Please try it again, maybe it was just a temporary thing. If the issue still persist, please contact us on the following page and we’ll get back to you with a custom order that should work: https://layerslider.kreaturamedia.com/contact/
Hi there, im interested in buy a news license, but for the new project, I need some feature like this: https://www.myswitzerland.com/en-us/ Can I make this work with Kreatura Slider?
What you can see on that site seems to be a completely custom-made solution. While you can replicate many of the ideas and behavior in LayerSlider, you’d still need custom coding and web development experience to make a similar navigation area and other features that are not present is LayerSlider.
Hi, we have one slide that has text layers fading in and out, how do we get this to loop so it keeps going through the text? Thank you
Please note that this is not our official channel for providing support. Our team can only provide help via our dedicated support site. If you need assistance using our products, we kindly ask you to navigate to the following site and submit your request there: https://kreatura.ticksy.com/
Looking forward to hearing from you.
I uploaded the new via FTP and it says that it needs to update anyways… or buy a new one/go to layerslider… what can I do?
Please visit the following page to learn more about updating LayerSlider: https://layerslider.kreaturamedia.com/how-to-update/
Best regards, Kreatura Team
I have 3 licenses. 1 for jQuery and 2 for WP, can I transfer my licenses to your site?
Of course! All licenses have the same benefits, no matter where did you purchase them. After signing in to our account management site, you can press the “Import Envato licenses” button, and all your purchases will be migrated into our new system.
Great Work. thanks
Thank you for your kinds words!
could you please stop to minimize the Wordpress tool bar at the left of my screen every time I open a slider to edit it? I work at a 27” wide computer screen!
It is really annoying, see here the screenshots please:
(1) overview of all sliders – the Wordpress tool bar at the left is fully seen as I would like to have it all the time: https://imgur.com/OMREvs3
(2) As soon as I open a slider to edit it, the tool bar at the left gets minimized – I do not want this! https://imgur.com/rEcQOKR
Please fix this, thank you!
You can disable this feature under Screen Options located at the top right corner of the page.
I updated the LayerSlider plugin on my client’s site and the slider on the homepage stopped displaying. I had to revert to the previous backup so it will display again. Can you please help. I can’t pay to renew support just to fix an issue caused by the plugin update.
I’m sorry to hear that you’re having difficulties with the new version. However, we aren’t aware of any issue or change in the plugin that would result in an issue like this, and nobody reported anything similar. It’s very likely that it’s not an issue with the update itself even if it’s only affecting the new version. I would say it’s likely a 3rd party compatibility issue. I have to kindly ask you to open a support ticket on our support site since debugging this will require more information, time from our support agents, and likely an access to your site where we can see what’s happening.
Is this plugin called LayerSlider or Kreatura Slider? I am confused. All reviews which link to this page call it LayerSlider.
It’s LayerSlider. We’re leaving the Envato Market and renamed it for SEO purposes. But the plugin is the same, and you receive the same benefits no matter where you purchased the product. For more info, please refer to the following article: https://layerslider.kreaturamedia.com/leaving-envato/
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