100 comments found.
Having issues with the search on the live site. The map is running fine but the search is throwing an error:
The dev link is https://matrix-dev.myshopify.com/pages/find-a-showroom password is matrix
Hi there!
Our support team is available via support@createit.com or the dedicated support forum https://createit.support/, so please get in touch with them.
Here we’re only answering general and pre-sales questions.
Thanks createIT
Dear author, is the script working? I cant manage to make it work… follow the documentation and have a working key.
Hi there!
Yes, according to our knowledge it’s working 
Please contact our support team via support@createit.com and describe your issues, so we could help you there.
Thanks createIT
Hello I have 400 Locations all over the world.
The search seems to be limited to the USA.. When I try to search a city, or country it would always look only for USA values. It would not find a marker name in another country, it would not find a city or other country. Cannot find “Berlin, Germany”, “Berlin”, “Vienna, Austria”, “Vienna” and so on.
Is there a country dropdown?
Hi!
Please check our documentation for available options: https://shoplocator.createit.pl/options.html You would probably need to update searchByCountry value to “true”.
Thanks createIT
Hi
How do I add on the working hours content below the street name?
Thanks
Hi there!
You would need to edit the JSON file structure and add additional info to shop-locator.js file as well, please check our documenation about this here: https://createit.support/html-documentation/shoplocator/#doc-17498
Thanks, createIT
its works, tq, by the way, I had create api and credentials, but the map still show as for development purpose only, how do I fixed it?
Please make sure that you correctly added your API Key to the google maps script, screenshot: https://scr.createit.com/NTS7VomQj1IyYeLrosIt Also here (bottom of the page) you will find exact info on how to add API key to maps request: https://developers.google.com/maps/documentation/javascript/get-api-key
hihi, from your source file, java code is in this link of https://maps.googleapis.com/maps/api/js?libraries=places,geometry instead of what I searched was https://maps.googleapis.com/maps/api/js?key=YOUR_API_KEY&callback=initMap
it’s different link, so which and how I should input the API key? kindly advise
cause after keyed API, it still in development purpose
Hi!
API key should be added after “key=” in a script URL, please see the screenshot here: https://scr.createit.com/8AWXQzkRQ2xDAZxJSDit
Thanks createIT
Hi, after keyed, it’s still failed, still in development purpose
I send you the file, can you help me to fix it as well?
HI!
Sure, we can help you to solve that – please contact our support team at support@createit.com so they could take a look at this.
Thanks createIT
Hi!
Already sent, please check and fix^^
Thanks
hi, do you receive my email and any update?
Hi there!
Can you give me first part of your email address that you used to create ticket or website URL so we can check this?
Thanks createIT
Hello, the list of my zones is not visible. They support me? I already sent a ticket.
Hi!
In our script you can define supported zones on your own, with JSON file. Please see the documentation here: https://createit.support/html-documentation/shoplocator/#doc-17498
Thanks, createIT
I bought the plugin, but when I type the street name in the search, it doesn’t find any results. I would like to locate it by street name as well as city and region. How do I configure?
Hi there!
Can you please contact our support team at https://createit.support/ with URL to website when you have the issue, so we could check this?
Our team will be happy to help you there.
Thanks, createIT
Good luck with your sales
Hello!
Thank you for your kind words!
Thanks, createIT
Hi, I would like to know if, through your plugin it is possible to enable a search into the map. We would like to show all our showrooms and sale points near (around 10 kilometers) the city that users type in the search box. Is it also possibile to insert all our sale points through a json or csv file? Thank you in advance.
Hi!
Apologize you had to wait for our reply for so long!
Our plugin provides two ways to search places on the map. Via the code or city – this way it will show all the places that are available in the same city.
The second way is via regions – this way it will show all the markers that are added to a single JSON file (each region is one file).
The plugin also provides in code ‘searchRadius’ which will allow defining the Radius of the search in km.
Not sure if I fully understand your last question. So the sale points are part of the showrooms or there are two different places? If they are different places on the map you could add all the showrooms in one JSON file and then add the sale points in the second JSON, then rename the ‘First Region’ to Showroom and ‘Second Region’ to Sale points.
Thanks, createIT
The minimalistic theme is missing in the provided package …
Hi!
I am terribly sorry but I am not sure what do you mean by ‘minimalistic theme’. Is there some feature you can see on the demo which is not available in your package? Could you please provide me with some more information about this issue? We will be more than happy to help you solve this problem.
Thanks, createIT
Please i need your help, how can I use the normal map style on this script? https://www.screencast.com/t/gSrBytvh
Hello!
To remove the style of the map, you need to go to ‘example.js’ file and remove the code form the ‘mapStyle’ brackets (img). The code inside them is the one responsible for the map color scheme.
Thanks, createIT
I was able to remove the style as instructed, thanks but still have issues with this https://www.screencast.com/t/kaFDF5dIa5Gv
Hi!
The Longitude and Latitude for each Region (in your case city) can be added in diffmarkers.json and markers.json. For more information please check the plugin documentation: Link.
Thanks, createIT
Please help with this Please see how you can help me with the below issues
Issue 1: https://www.screencast.com/t/6M2wmRpJ Issue 2: https://www.screencast.com/t/Hjz4QLbd Issue 3: https://www.screencast.com/t/QZ5plajFu
Here are the latitude and longitudes
Then when a user uses the drop down (select a city) Lagos -lng 6.5264617, lat: 3.349553 Port Harcourt – lng 4.8161326, lat 7.0492418 Abuja – lng 9.07591, lat 7.3977146
Please this is very needed, let me know. Thanks
This was sent even before my support got exipired but no response Ticket #9792477
Hello!
We sincerely apologize for any inconvenience due to this delay. Support Team wasn’t able to reach you sooner as due to Christmas time the support waiting time can be extended.
About the questions you asked:
1. The Geolocation API we are using allows only to show the location of the user. And this option won’t act differently based on the fact if the viewer of the site is in an area with or without the pharmacies.
2. Please go to map.js file and change the zoom to 17, just like on this image: http://prntscr.com/qhgzwg Please let us know if this solution is working for you or not.
3. The way how this option work is that the ‘Show Region’ (in your case Select your city) option will show all the places from the chosen group. ‘The Code or city’ (in your case renamed to Search city/area) search option will allow searching the markers via code or a city. These two options are working independently and choosing, for example, Lagos will not block the user to search for the places which are not within Lagos.
If you are still having some issues with the plugin please don’t hesitate to contact us via the Support Forum.
Thanks, createIT
Hello,
I obtain many errors 404 : https://www.exemple.com/undefinedDo you have an idea ?
Thanks, Mick
Hi Mick!
Unfortunately, I am not able to tell what created this issue with so little information.
Please, contact our Support team via the Forum: https://createit.support/ or send us a message to support@createit.com with additional information about this issue.
They will be more than happy to help you solve this issue.
Thanks, createIT
Hi, when I add more parameters to Json file, The bubble expands down, leaving a big blank space. the system is creating a div of 317px height, and I want to set that height to AUTO.
Hi!
We were trying to recreate the issue based on your description but unfortunately weren’t able to do that. Please, contact our Support team via the Forum: https://createit.support/ or send us a message to support@createit.com with the link where our Team will be able to investigate this issue.
Thanks, createIT
Hello,
The distributed version is 1.3.
Is it possible to obtain the last version 1.4 ?
Thanks, Mick
Hello Mick!
I apology for the oversight we made by not updating the version number to the correct one. Despite this issue, the code available on Envato Market contains the changes mentioned in the changelog.
Thanks, createIT
Hi there – With this plugin can I customise what information appears in the Popup boxes? I would like, Thumbnail image, Location title, Location size, Contact name Contact email Link to internal page within the website
Hi there!
Sure, it’s possible. You would need to customize JSON (source file) structure for this by adding new fields (or changing already exisitng ones) via javascript. To do that, you need to update this part: screenshot of shop-locator.js file. Whatever you put inside this div it will be displayed in info bubble. Then of course you need to define this data accordingly in your source file, so eg. when adding new field for thumbnail in json you could use something like:
"img":"www.thumbnail-image-url.png"
Feel free to check our documentation for more info.
Thanks, createIT
hello, do you have a plan add features like filter (category) to specify services – f.e. McDonalds can have McCafe, McDrive, Wi-Fi, ... but every shop is diferent. regards
Hi!
The Regions filter which you can see on our demo page: Link is just an example of the filters. The names (First Region, Second Region) can be changed to anything you wish, like for example McCafe, McDrive, etc and then via the plugin code, you can add to these filters places which provide the mentioned services.
Thanks, createIT
I mean something like checkbox to select services, which you want >> https://imgur.com/a/szDu7vJ >> checkbox is much more better than select.. okay, select tag for region is useful and keep this, but it would be better add some filter – solution >> option like filerLabels: “mccafe,wifi,drive” and checkbox in html like <input type=checkbox id=sl-mccafe> or <input type=checkbox id=sl-wifi> >> what do you think? its very needed regards.
Hi!
Unfortunately, at the moment, we are not planning to provide such feature to the jQuery Shop Locator plugin. But thank you for sharing with us this idea as it will be discussed with the team if it will be possible to provide a similar option in the future.
Thanks, createIT
is this script compliant with the latest google maps API?
Hi!
The plugin shouldn’t create any problems with the latest version of the google maps API. But if despite our tests you will have any problems our Support Team is ready to help.
Thanks, createIT
19(!) days later? are you kidding me? found anither script more than 2 weeks ago and bought it…
Sorry for the late reply 
looks like we missed your comment before
Auto Geo-locate feature, is this coming?
Hi!
Our team is still working on this feature and hopefully, it should reach the Envato market at the beginning of the next week.
Thanks, createIT
The get direction button does not work in mobile version ( when I press it it opens the same page in a new tab) but desktop version it’s work.
Hi!
Please make sure that you have the geolocation option enabled in your browser as this might be the reason why this option is not working for you. If this will not fix the problem you can also contact us by our Support Forum or e-mail: support@createit.pl where our Support Team will be happy to help you by investigating the problem directly on your site.
Thanks, createIT
Hi how do we sort when the map is opened. Does not map the order in the JSON file
Hi!
If you wish to put the markers used on the map in the Regions (First region, Second region) just like in the example on the demo site HERE You need to create a separate JSON file for each group (for example diffmarkers.json and markers.json) Then you just need to add them to shop-locator.js file, just like in this Example.
Thanks, createIT
The locator stopped working. How do I add new google api key?
Hi!
Please generate your API key using these instructions: Get API Key and then add API key to URL of loaded Google Map script, like here: screenshot.
Thanks, createIT
