This author's response time can be up to 5 business days.
can the script handle high volume traffic – say like 100k or more.
We used a library to develop JiveIM. As stress test it can handler over 30 000 simultaneous websocket clients and managed to peak at total of about 140 000 messages per second with less than 1 second average delay. JiveIM is a application, it isn’t a script.
ok – what if my trafficis more than 30k – will there be any problem.
i mean simultaneous chats are more than 30k
You can use websocket benchmark client to check it.
Demo not working. Demo for admin?
Could you please check below servers:
United States 1: Backend: https://us1.jiveim.com. Widget: https://us1.jiveim.com/widget/
United States 2: Backend: https://us2.jiveim.com. Widget: https://us2.jiveim.com/widget/
Note: Username: admin. Password: 123456.
So i purchaed your chat. Have some trouble with coding stetting up.
How do we set up on JiveIm on PHP server. I have already installed you can reference URL http://seojargon.com/chat-online/webroot/#/
Is JDK/JRE necessary to work JiveIM? If so how do we do with PHP
On a server, we can have many different environments to run application likes PHP, Java, Perl, .... JiveIM was developed on Java language. So, you must install JRE/JDK 1.8 to run JiveIM.
You can follow below links to install JiveIM:
1. Install JiveIM on CentOS 7:
+ Part I https://www.youtube.com/watch?v=yfPGBOafgSM
+ Part II https://www.youtube.com/watch?v=6wD76rdC-nc
2. Or review this video if you want to install JiveIM on a new Server CentOS 6,7 https://www.youtube.com/watch?v=CCt_oDkAY4U
we have tried numerous times to intall with our developer we are getting an error and admin login credentials giving us trouble
Could you please share the address for admin part & widget you deployed. We can help to check.
can you please provide me your email
Please send mail to us firstname.lastname@example.org or email@example.com
We still don’t see any email from you to above mails
I afraid you can not install JiveIM to Shared host. Because to install JiveIM to Server. You need to install JDK and open ports (9090/9091) and host proxy from Nginx. But as i know, shared host can not support above things.
Why you doesn’t any NOTE for this issue?!!
How can refund my money?!!
As the mention “It requires a minimum JDK/JRE version 1.8” and “Nginx as Proxy Server”. So, If you have both them. This mean you can run JiveIM. Could you please check with your Shared host how to config proxy server to port 9090 and 9091 to your server.
Please contact to us if you still get the issue.
Thanks for your suggestion. We will add more Notes on description.
How can I request to refund my money? I haven’t private server and I can’t share script with my hosting or anyone for copyright. I want to refund.
We will request the support from Codecanyon to refund money to you.
Could you please follow steps on this article https://help.market.envato.com/hc/en-us/articles/208599596-Managing-refund-requests?input_string=Refund
I accepted your request. Please waiting for the process from Codecanyon.
How to install on Cpanel VPS server. Need your assistance as there is no guide for cpanel based installation…
6ebc204b-148e-40a5-8bcd-2aa8584671b0 – 14 Jun 2016
We have not even used our license as you installation process is so complex and no user guide is available for Cpanel installation.and now you want us to pay more for both just to get your product installed and buy separate license per domain. However on your page at http://codecanyon.net/item/jiveim-live-chat-support/13734022?s_rank=14 its clearly given CROSS-DOMAIN supported. And no refn of additional license is posted there.
Now if i have to buy additional license for each of our domain then whats the use and difference in your live chat and other live chat software available at cheaper rate and with just 3 simple step installation process…
I think your product doesnot meet our business requirement hence need to raise request for refund as we couldn’t even get it installed and your support response is completely disappointing.
About installation guide. You can check sections: Documents or Videos in http://codecanyon.net/item/jiveim-live-chat-support/13734022.
JiveIM don’t have any related with Cpanel. To install and use JiveIM, you just follow some steps in https://doc.jiveim.com/install/ or 3 videos https://jiveim.com/.
About CROSS-DOMAIN supported it means JiveIM was developed to help the manager use the same instance server (JiveIM) but can manage chats on multi-domain.
Example: If you have 3 websites. And 2 supporters. If some system only supports a domain. You must have 3 separated chat instance servers and repeat some action likes creating operator/agent,..... in those chat instance servers. JiveIM supports your business easier by grouping into one.
About license JiveIM per domain because you can not purchase a JiveIM app. But you can deploy multi-client, website from the copy.
Hi. I am interested in a purchase. Is the only way to access the operator chat panel though the website or do you have a standalone program i can run off my desktop instead of having the webpage open?
We still not support Desktop App, Mobile yet
I have setup JIVEIm on my server. When i run start.sh file java process start working .
Now i can even able to access url : 220.127.116.11:9090
But when i click on sigin button nothing happens no error message not even page go forward.
When i see in console the error message is
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
5socket.io.min.js:2 WebSocket connection to ‘ws://localhost:9091/chat/?EIO=3&transport=websocket’ failed: Error in connection establishment: net::ERR_CONNECTION_REFUSED
Here Server login details.
Username : root
Password : Please ask me in email
IP : 18.104.22.168
SSH connection. Server running on Ubuntu OS .
Please switch to user : jiveim
You can find files in home folder of jiveim.
My purchase code :
9f5abc92-db5e-4a06-bc43-83258b167130 – 4 Sep 2016 TOOLS LICENSE
Please help me fix this.
I checked and fixed it. Please check your App.
Could you please what is issue thr. Because it again stopped working after i added nginx layer. Facing same issue. If you please tell then it will help for future.
Please follow this video https://www.youtube.com/watch?v=6wD76rdC-nc to integrate with Nginx
1) Can you tell me how to remove Powered by JiveIM in the chat widget footer ?
2) how to see from which page the user is chatting ?
3) How to delete the chat history from admin ?
4) How to disable Export Transcript from the options in chat widget.
5) How to send a message to my visitor before they buzz me ?
Please help me with this. thanks in advance.
1. You can check in file widget/js/script-1.0.js.
2. Don’t support. This feature next release 1.8
3. Don’t allow this action.
4. Don’t support. This feature next release 1.8
5. Don’t support. This feature next release 1.8
Note: JiveIM 1.8 will be released on 30 Sep, 2016.
hello haciko. i am waiting for the update you said the next releas 1.8.3 is on september 30 2016. still waiting
Sorry because delay the release. It will be release in next 3 days. We get some problems. So, need to test again.
Note: I just correct the next release is 1.7. Not 1.8.
Why only admin is able to login. I have created new user but not able to login through new user. Only admin login works. How can i remove admin user.
You can not remove admin user. Could you send me private message about your admin account to check?
Thanks for your contact. We double check the system and see that we got the issue don’t remove the session key for the latest user perform logout action (We will fix it on next Release). But If login with the other user it works normally. Please check the video https://youtu.be/vcBoVL2gM9Y
Let we know if you get any proplems.
I downloaded the new version to update already running jiveim instance on my server. To update to latest version i renamed old version files and copied kin-persistence.properties, kin-common.properties,app.properties from old version to new version and started new version application. Application started and i can login to backend. But chat code is not working.. I added code to site but nothing happens. Please check here is url : http://koops1.asia/#/login
Please check configuration files again. Because version 1.7 have some new properties
As version 1.7 use new DB structure. So, You should reinstall database again.
Dear Brother, I am not understand what wrong with your script. Noting working. Do you have any skype ID so that i can chat with you. Please do the need ful.
or do you provide installation support into linode serve ?
Please send me to me firstname.lastname@example.org. We can discuss deeper.
hello brother, i have sent you hangout request
hello brother, in my admin -> History. there is nothing showing. how to see the chat history of my operators.
do you offer an installation service? if so, please advise cost. Thanks
Please contact me via email email@example.com.
I like your product (JiveIM Chat ).
After purchase, will I get open source?
How to turn off visitor avatars?
Thanks for your attention. JiveIM Chat was sold as an application license. You don’t have the source code. About Avatar, we will support you change it. You can contact direct to me firstname.lastname@example.org.
any file upload options ?
Uploading is the next features. We will upgrade soon. But you have 6 months support to get new updating.
if i purchase , is this remove [ Powered by JiveIM ]
Yes, you can remove it.
(I speak only Spanish and translate with Google translator.)
I could not install jiveim-live-chat-support.
I have a dedicated server and I want to install the program or script in a domain of my own, could you explain what the steps are?
I already have a database prepared, once installed jiveim-live-chat-support, for me it will be very easy to work, what I just need is to install it.
Thank you very much for your help and I look forward to your response.
Buenas noches haciko
(Hablo solamente español y traduzco con Google traductor.)
No pude instalar jiveim-live-chat-support.
Tengo un servidor dedicado y quiero instalar el programa o script en un dominio propio, me podría explicar cuáles son los pasos a seguir?
Ya tengo una base de datos preparada, una vez instalado jiveim-live-chat-support, para mi será muy fácil trabajar, lo que necesito solamente es instalarlo.
Agradezco mucho su ayuda y quedo a la espera de su respuesta.
Did you follow steps in this tutorial? https://doc.jiveim.com/install/ . Or you can check this video https://www.youtube.com/watch?v=CCt_oDkAY4U . If you still get any issue. Please contact to me email@example.com .
I have followed all the steps of the tutorial and I have seen the video many times but I can not install “jiveim-live-chat-support.” Could you install it for me? Tell me what information you need to provide? Username and password for my domain? I also have an account in Google Cloud, (Google Engine) if you tell me I can give you all the information! But please help me install “jiveim-live-chat-support.”
Please send credentials to my email.
Username and password for my domain?
Ready send an email to ‘firstname.lastname@example.org‘
I am not really technical but i can install scripts easily and perfectly…..
i have gone through the supporting doc…. thats not really simple…. could you please reply me with the simple inmsturctions also amend your doc section as well,.,...
Awaiting your response
You need a VPS. Please view this video https://www.youtube.com/watch?v=CCt_oDkAY4U
How much you would charge if i request to get this installed for me? and definitely i’ll be buying VPS
Please contact me directly email@example.com
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