jcollings

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209 comments found.

could the group attributes be assign to specific category? so when add new product, after select category, then the group attributes will automatically added

Hi we recently installed this plugin to hide attributes that that didn’t have variations associated with those combinations. However in the last few days it’s stopped working we turned off all our plugins with just woocommerce and the advanced attributes on and still the issue persisted. If you could please help that would be most appreciated.

Thanks

Hi,

Can you please create a ticket at: https://jclabs.ticksy.com/ , and attach a copy of your woocommerce system report so that i can see what your configuration, plus also a link to a product that is displaying wrong, and an explanation of what is wrong and what should be displaying on that product. The more information the better.

Have you updated anything in the past couple of days? Its strange for it to randomly stop working if nothing changed.

James

Hi, I have a question related to invoicing, our tax law requires getting something called as “certificate of residence” of companies we buying something from. I have contacted Evanto and they told me Author should provide such document to the buyer (not Evanto), can you please send such document to me ?

Hi Netpoint1,

Can you please open up a support ticket here https://jclabs.ticksy.com/ with any documents relating to your purchase, your company name, address, date of purchase, amount paid, as much details as possible.

Thanks James

HeeHA

HeeHA Purchased

Hi

After upgrading. Our some of attributes group sort changed or attributes text missing.

I created a private ticket with this issue screenshot around few days ago . https://jclabs.ticksy.com/ticket/1214658/

Didn’t get response. Hope your help asap.

Thanks a lot!

Hi,

It’s over 7 days. There is no any help or ticket reply. Have no idea.

Need help ,

Thanks!

Hi HeeHa,

Sorry i have not had internet/been on holiday for the two weeks finishing today, a message should have been been displayed on CodeCanyon saying this, this is the only way this can been displayed as we do not get any information to contact you any other way.

I will be back tomorrow looking at support tickets.

Once i get round to your ticket i will update it on https://jclabs.ticksy.com

Breifly looking at the ticket, woocommerce updated how it handles attributes in woocommerce 3, this may have an effect on the ordering / display as i have previously noticed woocommerce data upgrades causing issues.

James

Thanks!

Hope to hear from you soon.

Pre-sales question:

Hi,

Hopefully this plugin is just what I’m looking for..! Some questions, though:

1) Can attribute groups be applied to existing products? I have approx 600 current products I would like to add some extra attributes to, so it would be nice if the plugin can do this! 2) Can the order of the attributes be changed within the group? I know they can be changed on a product level, but a global solution would be better. 3) I only need this plugin for the product admin, not the frontend – can I disable all frontend functionality of the plugin?

Thanks in advance!

Hi, I commented on here two months ago and got everything fixed and it works great. I just have one problem. I have a product with 20 colors and the swatches aren’t showing up. I was wondering if someone had a similar problem.

To jcollings, I’ll email you a link to my shop and see if you know what is causing this. Thank you.

After the update to Woocommerce 3.0. I had problem with product page. No specs at all. After deactivating the plugin, everything is fine again. Do you have any compatibility issue with the new version of Woocommerce

Hi smartclean,

We no longer use comments for support, can you submit a ticket here: https://jclabs.ticksy.com/ and attach your woocommerce system report so i can see relevant information about your install.

Thanks James

I don;t need to show images on the products, but I do display the product attributes as a search function where users can see all products with that attribute and we would like to display an image. For instance, a Round product, square product, 3-d Product etc. Is this possible with your plugin?

Hi, This plugin changes how the attributes appear on the product page, it sounds like you may need to custom code that.

James

I need images – does your plugin add image support to the attribute terms?

Hi,

Yes it allows you to set attributes to be displayed as images, colour swatches and text.

James

Hi, just a pre-purchase question, most attributes affect the product image of the product, am looking for a solution that doesn’t affect the product image or gallery – it just allows the customer to pick and the information is passed to the shop manager. can your plugin do this?

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