Popular questions for this item

Email Support???

Send message email to: So that we can reply quickly, we use an automated system. please select one only.

Explain detail problem such as: os, server, your problem. If you had just bought our item, please paste the purchase code. passing from one week is not required, because my system automatically adds your contacts :grin: to email support. Send a message and don’t twice with same message . Do not send a message with a high priority/urgent. purchase code is enough to give the gesture is very important or urgent message and also email that registered are VIP contact in our email :shocked: .

  • Why late reply, maybe we were a BREAK/SLEEP or we TESTING a problem that you are reporting it.
  • If you did not got reply after 12 HOUR, you can SEND EMAIL AGAIN.
  • We NOT using SOCIAL MEDIA and COMMENTS for support (you didnot get reply), so please only using email.
  • If you did not got reply after 2×24 HOUR, try to sending a message USING OTHER EMAIL, maybe your email problem.
  • Support has been expired, over 6 months for regular license and 1 year for extended license.

My purchase code can not be used, why?

  • Violate Envato Rules so you get banned from Envato
  • Sales Reversal, Refund or Issue with payment gateway
  • Nulled user or associated with pirated programs especially items from envato
  • Share/Sell your purchase code to others, this will cause your purchase code banned permanent

What is not supported by this item?

  1. Installation JDK, XCODE, AndroidSDK/AndroidStudio, Ionic or Cordova or Phonegap
  2. Editing logo splashscreen using adobe Photoshop or Gimp
  3. Build apps with Ionic or Cordova, but maybe we help you if you get problem
  4. Submit Apps to Google Play or AppStore, you must submit it’s self.
  5. Custom Code JS, HTML and CSS (Features is available, but we not teach you about learning HTML, JS, CSS, please learn it self)
  6. Installation or Configuration WebServer, upload scripts to your server or install and add plugin to your Wordpress, Joomla, Drupal or Other
  7. Funny questions, such as how to change the background, how to replace the logo, this question is waste our time. there are menu available, why not try it? why need video tutorial for this, only click menu, then filemanager will be open. and also how to send apk to my smartphone
  8. You send message using social media or not using email support, no support using social media
  9. Support has been expired, over 6 months for regular license and 1 year for extended license.
  10. Sending large files on email, we will not read them.
  11. SPAM or Sending email repeatedly.
NB: There is no refund/warranty for this problem.

About License

Regular Extended
* Personal Only * Company
* Allowed for selling output/app * Allowed for selling output/app
* Only max 2 PC/Laptop/Server (1 IP Client) * 2-4 PC/Laptop/Server
* free update * free update
* Support, 6 months * 1 year

Other Docs about Compiler

1. Test Your Cordova Before Run IMA BuildeRz - https://youtu.be/OAWd_XpMkUA

2. How To Build APK using cordova - https://youtu.be/nmbZM48uJzs

3. How To Build APK using Cordova with Online IMABuildeRz - https://youtu.be/bG54QAmvQgo

4. How To Create a keystore file for signed APK - https://youtu.be/ZAXodofRWDs

5. Fix issue Environ Variable For Cordova or Ionic - https://youtu.be/rPExx2754s4

Alternative Compiler

PhoneGap Online: - http://archive.ihsana.net/pdf/eazy-build-using-phonegap.pdf

Android Signing - http://docs.phonegap.com/phonegap-build/signing/android/

iOS Signing - http://docs.phonegap.com/phonegap-build/signing/ios/

Error forbidden, you don’t have permission

Try to change try to change all permissions, with option -R
chmod -R 777 *

If still problem, delete file .htaccess

Support System

Via Email
Docs and Helpdesk
http://ihsana.com/helpdesk/ (USA)
http://ihsana.net/helpdesk/ (INA)

I get an error message, how to handle?

Do you have tried the latest version? please download from Download

I can not start this tool?

What version of PHP are you using? Do you use an application server, XAMPP, LAMPP or other?

XAMPP with PHP7 issue: edit php.ini
change to

Thank to Muhammad Rizwan

I got an error message 0 while my json url is correct, what should I do?

To solve the problem crossdomain, please add this to the .htaccess your web
<IfModule mod_headers.c>
    Header set Access-Control-Allow-Origin "*" 

Get stuck in an Authentication loop?

disable authentication,, edit index.php
define('JSM_AUTH', true);
change to
define('JSM_AUTH', false);

IMA-BuildeRz unregistered itself, what should I do?

You may not use imabuilder from this site or official site. Please download latest version from codecanyon.net only, then register again.

Why a refund may not be given

There is generally no obligation to provide a refund in situations like the following:
  • you don’t want it after you’ve downloaded it;
  • the item did not meet your expectations;
  • you simply change your mind;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • your support has expired;
  • you failed to use custom code or failed to use the compiler;
  • You have no expertise to use the item
please read: https://codecanyon.net/page/customer_refund_policy#not-refundable

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