Popular questions for this item

Email Support???

Send message email to: So that we can reply quickly, we use an automated system. please select one only.

Explain detail problem such as: os, server, your problem. If you had just bought our item, please paste the purchase code. passing from one week is not required, because my system automatically adds your contacts :grin: to email support. Send a message and don’t twice with same message . Do not send a message with a high priority/urgent. purchase code is enough to give the gesture is very important or urgent message and also email that registered are VIP contact in our email :shocked: .

  • Why late reply, maybe we were a BREAK/SLEEP or we TESTING a problem that you are reporting it.
  • If you did not got reply after 12 HOUR, you can SEND EMAIL AGAIN.
  • We NOT using SOCIAL MEDIA and COMMENTS for support (you didnot get reply), so please only using email.
  • If you did not got reply after 2×24 HOUR, try to sending a message USING OTHER EMAIL, maybe your email problem.
  • Support has been expired, over 6 months for regular license and 1 year for extended license.

Issue after registering IMA BuildeRz

  1. Issue redirect again to setup.php or data in form input not saved, color or style not work, change all permissions:
    chmod -R 777 *
  2. Blank page (on php7), edit files: D:\xampp\htdocs\ima-builder\system\class\jsmBootstrap.php, then delete line 1541:
  3. Edit php.ini (on php7)
    change to
    then restart apache/xampp
  4. Delete .htaccess and php.ini

What is not supported by this item?

  1. Installation ionic or cordova
  2. Build apps with ionic or cordova, but we help you if you get problem
  3. Submit Apps to Google or IOS Store, you must submit self.
  4. Custom Code JS, HTML and CSS (Features is available, but we not teach you about learning html, js, css, please learn it self)
  5. You send message using social media or not using email support, no support using social media
  6. Support has been expired, over 6 months for regular license and 1 year for extended license.

Error forbidden, you don’t have permission

Try to change try to change all permissions
chmod -R 777 /projects 
chmod -R 777 /output

If still problem, delete file .htaccess

Support System

Via Email
Docs and Helpdesk
http://ihsana.com/helpdesk/ (USA)
http://ihsana.net/helpdesk/ (INA)

I get an error message, how to handle?

Do you have tried the latest version? please download from Download

I can not start this tool?

What version of PHP are you using? Do you use an application server, XAMPP, LAMPP or other?

XAMPP with PHP7 issue: edit php.ini
change to

Thank to Muhammad Rizwan

I get blank preview, what must be done?

Remove all the pages, and then save the menu again, Then don’t use numbers on the first character of the label.

1menu = false
menu = ok
menu1 = ok

I got an error message 0 while my json url is correct, what should I do?

To solve the problem crossdomain, please add this to the .htaccess your web
<IfModule mod_headers.c>
    Header set Access-Control-Allow-Origin "*" 

What this default password?

username: regel password: regel

You can edit in index.php
define('JSM_AUTH', true);
define('JSM_USERNAME', 'regel'); // your username
define('JSM_PASSWORD', 'regel'); // your password

Get stuck in an Authentication loop?

disable authentication,, edit index.php
define('JSM_AUTH', true);
change to
define('JSM_AUTH', false);

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