Elfsight

Elfsight supports this item

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112 comments found.

just a note, the Simplified Chinese for the Chinese interface are wrong. Please check, can’t type chinese here.

Hello songallery,

Thank you for your note.

We would be very thankful if you send us your remarks via email support@elfsight.com.

Thank you,
Regards, Elfsight

Hello!! there is only 4 Grades of Image Sizes ? Cant i customize manually ? (I’ll need to be a little smaller than the small version) Another thing is, can i set transparent background too ? thank you!!

d7224e15-b2b6-4426-9cd0-5b45cf042a4e – 23 Jun 2016 REGULAR LICENSE Hi, I have installed the plug in but Instagram images don’t appear? Help!

Hello justplaster,

Please open a ticket in our Support Center, provide us with a link and we’ll try to help you with the issue.

Thank you,
Regards, Elfsight

hello, just bought this item, i installed it and when i add my username i get error 403 forbidden, plz help me

Hello gertiprenjasi,

Please open a ticket in our Support Center and we’ll help you with the issue.

Thank you,
Regards, Elfsight

i submited already but no reply ?

Hello gertiprenjasi,

Sorry for the delay.

Sent an answer on your ticket. Looking forward for your reply.

Thank you,
Regards, Elfsight

costes

costes Purchased

I have buy licence and program, until last year it function and now change token!!! and now this not function, give me an errore message like a some other customer {“code”: 403, “error_type”: “OAuthForbiddenException”, “error_message”: “You are not a sandbox user of this client”}, wy for resolve me this problem i must do renew support? It’s not good and serious

Hello costes,

Please update your plugin to the latest version (1.6.6) through your WordPress admin panel or download the latest version on CodeCanyon http://codecanyon.net/downloads

The update satisfies June changes of Instagram API. You can read more about the changes in our blog https://elfsight.com/blog/2016/05/global-update-elfsight-instagram-plugins-2016/

So you need to update the plugin to the latest version.

Please let us know about the result.

Thank you,
Regards, Elfsight

Hi there guys, just installed your latest update and the plugin does not work (as many users have already declared) . Please give us a permanent fix , trying to solve this user by user is not a fix (good support thow) . (sorry i cannot give you ftp access cause this is my private server and i am working on my personal site..) . Waiting for your answer, thank you

Hi kmichalaros,

Please open a ticket in our Support Center, provide us with a link to your website and we’ll help you with the issue.

Thank you,
Regards, Elfsight

right… 1 star and another plugin it is… sorry

kmichalaros,

These issues are different and they are related to customers’ servers. Our plugin is sensitive to a server configuration due to Instagram API changes. Unfortunately, there are issues, which cannot be fixed on a plugin side.

We’re ready to help you with the plugin. Just open a ticket in our support center and we’ll do our best to help you with the issue.

Rely on your understanding.

Thank you,
Regards, Elfsight

soedesh

soedesh Purchased

Hi, I have installed the plugin, but the layout is a bit strange. The coloured header is too high and the follow button is almost invisible

http://prnt.sc/bxforz

Hi soedesh,

It looks like there is a conflict between our plugin and your theme’s styles. Please open a ticket in our Support Center, provide us with a link to your website and we’ll help you with the issue.

Thank you,
Regards, Elfsight

rizmedh

rizmedh Purchased

Hi is it possible if I grab more than one hashtag?

Hi rizmedh,

You can have an unlimited number of hashtags separated by commas, but the more hashtags you have the longer it takes to load the images in the plugin.

Let us know if you have further questions.

Thank you,
Regards, Elfsight

SullTV

SullTV Purchased

Is there anyway to remove the background color and make it transparent?

Hi SullTV,

I’m sorry it didn’t work! We will have to take a better look at your website, so please open a ticket at our Support Center at https://elfsight.ticksy.com, and we’ll our best to help you!

Regards,
Elfsight

SullTV

SullTV Purchased

Actually it worked, it was missing an ”;” and I set both to !important

Hi SullTV,

It’s great to that everything’s working now! :) Have a great experience with InstaLink!

Regards,
Elfsight

Hi, I have open yesterday ticket here -> https://elfsight.ticksy.com, I need help

Hello InvidiaMarketing,

Thank you for using InstaLink! We’ve got your ticket, and we’ll look into the situation straight away! I will reply to you in the ticket when I have news to report.

Regards,
Elfsight

Hello, what is going on with this plugin ? It works 50% of the time at best no matter the instagram username, it needs an update or something ? it’s quite annoying really to refresh the page and see a white rectangle named InstaLink.

Hello JohnnyQ,

Thank you for using InstaLink! We’re very sorry to hear that you’re having troubles with it. Please, open a ticket at our Support Center at https://elfsight.ticksy.com and provide us with the link to the website InstaLink is installed on, and with the access to your WordPress admin panel. We’ll be happy to help you!

Regards,
Elfsight

Hello, nevermind, if i decide to use it again, i will get back to you. The only thing i regret right now it’s the fact that i purchase this, but it’s ok :) (i had problems from day 1, i’m sure you can check that via support system)

Hello JohnnyQ,

We’ve looked up your ticket, the last message was that everything was working well. We’re sorry you’ve had troubles again, and if you decide to use the plugin again, by all means, contact us and we’ll be happy to help!

Regards,
Elfsight

senfdazu

senfdazu Purchased

I can not activate the new version 2.0. I enter the code, but the “Activate” button has no function. When I click on the enter button on my keyboard, the browser loads a white page.

Hello senfdazu,

Thank you for using InstaLink! Please, email us at suppot@elfsight.com, and provide us with the link to your website and access to your WordPress admin panel. We’ll be happy to help!

Regards,
Elfsight

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