Elfsight

Elfsight supports this item

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119 comments found.

just a note, the Simplified Chinese for the Chinese interface are wrong. Please check, can’t type chinese here.

Hello songallery,

Thank you for your note.

We would be very thankful if you send us your remarks via email support@elfsight.com.

Thank you,
Regards, Elfsight

Hello!! there is only 4 Grades of Image Sizes ? Cant i customize manually ? (I’ll need to be a little smaller than the small version) Another thing is, can i set transparent background too ? thank you!!

d7224e15-b2b6-4426-9cd0-5b45cf042a4e – 23 Jun 2016 REGULAR LICENSE Hi, I have installed the plug in but Instagram images don’t appear? Help!

Hello justplaster,

Please open a ticket in our Support Center, provide us with a link and we’ll try to help you with the issue.

Thank you,
Regards, Elfsight

hello, just bought this item, i installed it and when i add my username i get error 403 forbidden, plz help me

Hello gertiprenjasi,

Please open a ticket in our Support Center and we’ll help you with the issue.

Thank you,
Regards, Elfsight

i submited already but no reply ?

Hello gertiprenjasi,

Sorry for the delay.

Sent an answer on your ticket. Looking forward for your reply.

Thank you,
Regards, Elfsight

costes

costes Purchased

I have buy licence and program, until last year it function and now change token!!! and now this not function, give me an errore message like a some other customer {“code”: 403, “error_type”: “OAuthForbiddenException”, “error_message”: “You are not a sandbox user of this client”}, wy for resolve me this problem i must do renew support? It’s not good and serious

Hello costes,

Please update your plugin to the latest version (1.6.6) through your WordPress admin panel or download the latest version on CodeCanyon http://codecanyon.net/downloads

The update satisfies June changes of Instagram API. You can read more about the changes in our blog https://elfsight.com/blog/2016/05/global-update-elfsight-instagram-plugins-2016/

So you need to update the plugin to the latest version.

Please let us know about the result.

Thank you,
Regards, Elfsight

Hi there guys, just installed your latest update and the plugin does not work (as many users have already declared) . Please give us a permanent fix , trying to solve this user by user is not a fix (good support thow) . (sorry i cannot give you ftp access cause this is my private server and i am working on my personal site..) . Waiting for your answer, thank you

Hi kmichalaros,

Please open a ticket in our Support Center, provide us with a link to your website and we’ll help you with the issue.

Thank you,
Regards, Elfsight

right… 1 star and another plugin it is… sorry

kmichalaros,

These issues are different and they are related to customers’ servers. Our plugin is sensitive to a server configuration due to Instagram API changes. Unfortunately, there are issues, which cannot be fixed on a plugin side.

We’re ready to help you with the plugin. Just open a ticket in our support center and we’ll do our best to help you with the issue.

Rely on your understanding.

Thank you,
Regards, Elfsight

Hi, I have installed the plugin, but the layout is a bit strange. The coloured header is too high and the follow button is almost invisible

http://prnt.sc/bxforz

Hi soedesh,

It looks like there is a conflict between our plugin and your theme’s styles. Please open a ticket in our Support Center, provide us with a link to your website and we’ll help you with the issue.

Thank you,
Regards, Elfsight

Hi is it possible if I grab more than one hashtag?

Hi rizmedh,

You can have an unlimited number of hashtags separated by commas, but the more hashtags you have the longer it takes to load the images in the plugin.

Let us know if you have further questions.

Thank you,
Regards, Elfsight

SullTV

SullTV Purchased

Is there anyway to remove the background color and make it transparent?

Hi SullTV,

I’m sorry it didn’t work! We will have to take a better look at your website, so please open a ticket at our Support Center at https://elfsight.ticksy.com, and we’ll our best to help you!

Regards,
Elfsight

SullTV

SullTV Purchased

Actually it worked, it was missing an ”;” and I set both to !important

Hi SullTV,

It’s great to that everything’s working now! :) Have a great experience with InstaLink!

Regards,
Elfsight

Hi, I have open yesterday ticket here -> https://elfsight.ticksy.com, I need help

Hello InvidiaMarketing,

Thank you for using InstaLink! We’ve got your ticket, and we’ll look into the situation straight away! I will reply to you in the ticket when I have news to report.

Regards,
Elfsight

JohnnyQ

JohnnyQ Purchased

Hello, what is going on with this plugin ? It works 50% of the time at best no matter the instagram username, it needs an update or something ? it’s quite annoying really to refresh the page and see a white rectangle named InstaLink.

Hello JohnnyQ,

Thank you for using InstaLink! We’re very sorry to hear that you’re having troubles with it. Please, open a ticket at our Support Center at https://elfsight.ticksy.com and provide us with the link to the website InstaLink is installed on, and with the access to your WordPress admin panel. We’ll be happy to help you!

Regards,
Elfsight

JohnnyQ

JohnnyQ Purchased

Hello, nevermind, if i decide to use it again, i will get back to you. The only thing i regret right now it’s the fact that i purchase this, but it’s ok :) (i had problems from day 1, i’m sure you can check that via support system)

Hello JohnnyQ,

We’ve looked up your ticket, the last message was that everything was working well. We’re sorry you’ve had troubles again, and if you decide to use the plugin again, by all means, contact us and we’ll be happy to help!

Regards,
Elfsight

I can not activate the new version 2.0. I enter the code, but the “Activate” button has no function. When I click on the enter button on my keyboard, the browser loads a white page.

Hello senfdazu,

Thank you for using InstaLink! Please, email us at suppot@elfsight.com, and provide us with the link to your website and access to your WordPress admin panel. We’ll be happy to help!

Regards,
Elfsight

I tried everything but the plugin won’t display my picture anymore :-( Please look at www.valandstone.com

Hello dengelmad,

Thank you for using InstaLink! Please, email us at support@elfsight.com, and provide us with the access to your WordPress admin panel. Our team will be happy to fix this for you!

Regards,
Elfsight

​Hi,

today I found error on Instalink widget. Yesterday was everything ok.

Now we can see just: “An error occurred. See console for details.”

We displaing widget just by hashtags without specific username. There is no problem If I using displaying by username.

website: https://hradeczije.cz

Shortcode is:

[instalink hashtag=”hradeczije jindrichuvhradec ceskakanada” lang=”en” show_heading=”true” scroll=”true” width=”auto” height=”350px” image_size=”large” bg_color=”#285989” content_bg_color=”#f8f8f8” font_color=”#ffffff” ban=”pet.mtn kajiforgac kubbabubba” cache_media_time=”0” disable_analytics=”true”]

HI MilkyCZ,

Thank you for using InstaLink! Please, open a ticket at our support center at https://elfsight.ticksy.com and provide us with the access to your WordPress admin panel. We’ll be happy to help!

Regards,
Elfsight

Pre Purchase Question – Is it possible to filter an IG feed based on different hashtags and have those individual hashtags show in separate IG widgets on different pages? For Example: home page has a feed widget with @myaccountname#hashtag1, services page widget feed @myacountname#hashtag2. Please advise.

Hello TheSphere1,

Thank you for your interest in InstaShow! It is possible to implement your use-case with our plugin. You can set up as many feeds as you like with different sources on one website. To do it, you need to configure each feed’s settings on the plugin page in your admin panel, get the shortcode, and paste it onto the page you need, and then repeat this for each feed you want to have.

Regards,
Elfsight

Hi there. Is it possible to display images from multiple users by filtering trough hashtags?

Hi dimitribastos,

Thank you for your interest in InstaLink. Unfortunately, this plugin doesn’t support this kind of functionality. You should check out InstaShow for WordPress. It’s got a wider functionality than InstaLink and it will allow you to implement your use-case. You can check out its online demo at https://elfsight.com/instagram-feed-instashow/wordpress/#demo .

Regards,
Elfsight

Thanks. Just bought! :)

Welcome to the community, dimitribastos! :) Have a great user experience with InstaShow, and let us know if you have any questions!

Regards,
Elfsight

Hello, After updating to the newest version(1.6.7) and activating the plugin with the purchase code my IG widget has stopped displaying. I’m seeing the following error in the console. “Failed to load resource: the server responded with a status of 404 (Not Found) /wp-content/plugins/instalink/api/?path=%2Fv1%2Fusers%2Fsmokelessaces%2F&callback=jQuery1124040083782830434944_1496248838589&_=1496248838590”. Please advise. Thank you!

Hello connected57,

Thank you for using InstaLink! 1.6.7 is not the newest version, the newest one is 2.1.1 and we recommend you to use it.

It appears from the description of your error that the API file is unavailable on your website for some reason. Please, install the current version of the plugin, and if this error still comes up, message us at support@elfsight.com and provide us with the direct link to the page you’ve installed the plugin to, and the FTP access to your website. We’ll be happy to help!

Regards,
Elfsight

Your solution worked. Thank you for the help!!!!!

Hello connected57,

You’re welcome, it is always our pleasure to help our fantastic customers :)

Have a great user experience with InstaLink and let us know if you have any other questions.

Regards,
Elfsight

The demo / promo page says ‘Button linked to your Instagram profile’, is that element missing from the demo form?

Also, how do you add more than one username, it seems to come up with error with more than one?

Hello C-Y-B-E-R,

Thank you for your interest in InstaLink! InstaLink can only display one Instagram accounts, If you need to set more than one username as the source, I suggest that you check out InstaShow – https://codecanyon.net/item/instagram-feed-wordpress-gallery-for-instagram/13004086 . This plugin has the functionality you need.

The demo features the full functionality of our plugins. What was probably meant in the demo page, was the Follow button that links your page to your Instagram account.

Regards,
Elfsight

Dear customers,

This is to inform you that today there have been some changes on Instagram side, that have affected most of Instagram plugins and apps, including ours.

Our developers have worked hard to find a solution. It took us several hours to put together an update of the plugin that contains a fix for the issues, and we’re happy to say that right now it is being reviewed by CodeCanyon, and it will be available for download after the review.

Those of you who had activated their plugins with purchase codes, don’t need to wait, and can update the plugin right now via their WordPress admin panel. After the update is installed, InstaShow should work fine. In case the issues persist, please, message us at support@elfsight.com or start a conversation at https://elfsight.ticksy.com . We’ll do all we can to find out what’s wrong, and we’ll do it as fast as we can.

Please, rest assured that we value every one of you, and we’re proud that you’ve chosen our product to promote your online business or resource. We really appreciate your patience and understanding on this matter. Great customers are the key to every business’ success, and we’re very lucky to have you!

Thank you for sticking with us!

Regards, Elfsight

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