Hello Raf, i tried to email few times. I experience an issue on the interface on Wordpress, it looks very different form the one that you display in your website. I feel frustrate in use your product and i can tell that your costumer service is not working. Pls get back to me on my email firstname.lastname@example.org. Thanks
Thanks so much for your purchase.
Please, can you send me a email with your issues and the website where the plugin is placed?
My email is: email@example.com
I really wanted this plugin to be able to do separate feeds on each post that were filtered by hashtags. And it doesn’t work like that. Is there a work-around? otherwise, I really would like to return the plugin.
Sure, it’s possible. You can just alter the parameters in each shortcode.
I have send 2 request over email but do not get an answer. how can you support ?
Sorry for my late.
Please, can you send it again? And what’s you email?
I just send it again from an other email to firstname.lastname@example.org
Just answer you now.
Hi Raf, I’ve purchased and installed your plugin and have a few queries…
1. There doesn’t seem to be a Number of columns” option despite one being shown in the documentation.
2. I’ve added 10px of padding around the photos in the options but the padding does not appear when the portfolio loads. If you then click “Load more”, the next batch of photos do show a padding border initially but if you scroll up and down the padding disappears.
Could you help – my site is http://mjski.com
Thanks so much for your purchase. I’m glad to help you.
1. Try to set again height and you should find a way to get correct number of columns.
2. Try to alter to “10px”.
to be clear:
1. setting the height allows me to specify the height of the photos/videos but I want all photos/videos to in a fixed number of columns – where is the “columns=x” setting – it isn’t present!
2. I’ve tried setting to 5px and 10px but to no avail
If this cannot be done there is no point having the plugin and I’d like a refund.
please look at http://mjski.com and you will see the issue… click on “Load more” and scroll up and down a few time and you will see more strange behaviour…
Also, clicking on any of the instagrams opens the lightbox display and immediately starts playing one of the videos even if I clicked on a photo (you can hear it playing if you have the sounds turned up). I’d like the video to play only if I clicked on it!
Raf – apologies but there are too many things wrong with this plugin… how do I cancel the purchase and get my money back?
I have more than 5 Thousands websites using my plugin. I’m sure your template or another thing is altering the plugin.
Since Facebook bought Instagram, the Instagram photos have many shapes and sizes. So there is no more possibility to control the columns. The algorithm for the gallery according the photos sizes.
ok – but bunching all of the photos together does not look good – it ruins my website… so the plugin is no good for me and I will request a refund.
Already contact you by email.
Hi, this is my current portfolio page http://www.photographybybel.nl/portfolio/
I upload more photo’s om my instagram. Can i recreate this gallery with your plugin? So the filters would be instagram hashtags.
Still is not possible divide by category.
But soon it will be possible.
I have written you a few emails already and am still awaiting an update fo this plugin to work on my site. How much longer is it going to take to solve the issue? It has already been some months now and at begin of year you told me it was your priority to update the plugin and remove the lightbox for something else as it clashes with your facebook plugin…..
I need a solution asap please!
Either that or refund me!
Can you resend me the email? Is there a website where I can see it?!
Purchase codes: ccdaf798-0805-41bb-8b81-7eee960aec10
The site is on a local web server.
Installed the plugin. Pointed Out Access Token and User. Installed the shortcode in PHP.
There is an endless download of the plugin. (spinning square)
what to do?
P.S. Sorry for bad English
Can you send me the website where it’s placed?!
I found the problem. There was a conflict with jquery 1.12.4
Now everything works. The plugin is great!
HI Rafa, I downloaded your plugin, and I really can’t get my head around it! I watch your tutorial, but things you say and show are not even there anymore! I would like to use your plugin mainly as a footer, so I’d love it to be an horizontal line and if possible I also like to put it in the blog and as a sidebar… it all seem possible in the description of the product but I have no Idea how! I hope you can help me, or give me a refund as otherwise it’s gonna be useless for me! thanks and please reply asap as I bought your plugin to save time and I don’t want to waiste ages! thanks! this is my blog http://theneverendingroad.com/ cheers Darinka Montico
Just sent you a email.
Hello Raf,I’ve just installed your plugin but I can’t see the gallery and get this error: TypeError: jQuery(...).seg_instaportfolio is not a function.
Could you please help me?
Thank you very much,
Valentina – Emotion Design
Can you send me the website where it’s happening?
Hello, thank you for the very fast answer. Here’s the link: http://www.ferrariospa.com/galleria-instagram-prova/
Thanks a lot
Hello Raf, I’m experiencing an issue on the interface on Wordpress, it looks very different form the one that you display in your website. Please get back to me on my email email@example.com Thanks
Thanks for your purchase.
I see your email, let’s talk by email.
But you don’t talk? I would like a refund please! This is terrible support
Sorry, I’m not finding your email, can you resend?
I have sent you an email, could you please respond. Thank you
. Regards Sally
Hey Raf, can we please have the option to add transparency to the lightbox, or the option to change the color also maybe. I cant seem to find the css to change it and maybe best to have that option in backend.
Also if possible the option to remove other content from the lightbox window would be nice and maybe the option to only display images or videos…. PLEASE!!!
I still can’t get this plugin to work. Can you PLEASE HELP me. I have emailed a number of times and you reply and say how can I help then never respond. Can you please email me firstname.lastname@example.org this is my website: https://www.edesignhb.co.nz/ YOu will see the plugin just above my footer – the little black box not working. I have installed another insta plugin for now. Since I can’t get a refund which I have tired to get lets get it working. Please. Thank you
I just purchased your plugin in. Thank you for creating it.
I’m having some issues with getting the layout to work. Here is the test page: http://www.mariaarefieva.com/test/
I’m trying to get the uniformed looking square layout, but the images plugin is generating aren’t conforming to shortcake specifications:
[seg_instaportfolio user=”mariaarefi” photo_shape=”square” number_photos=”6” columns=”3”]
It shows only 2 pictures per row, not 3. And they are not all the same size.
Here is another example
[seg_instaportfolio user=”pacificwild” photo_shape=”square” number_photos=”6” columns=”3”]
Does not show 3 images per row either.
Could you please let me know what could be done wrong on my side that is causing this not to work well.
P.S. I submitted this as a support ticket to your gmail account on Apr 27, no answer,
I just find out that I have a gain issues with the plugin look at the footer:
On that page the plugin show the pictures but not with a good design: https://www.wemsagency.com/graphic-design/
The same code is inserted to that page but do not show the pictures: https://www.wemsagency.com/de/grafik-design/
Same for this page: https://www.wemsagency.com/fr/conception-graphique/
Thanks for your support.
hi, I would like to know if I will receive updates in my WordPress update manager even when support expires. I don´t want to have to manually update the plugin. Thanks,
No you need to update it manually.
It’s the second request I send you and it’s really urgent for us.
The plugin still not showing properly the pages I send in my last mail.
Any support there ??
Thanks in advance.
Just answered you now.
Can you use multiple feeds with different user accounts for different pages with short code?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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