Elfsight

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153 comments found.

hello! is there a way to implement an “autoscroll” feature ? since im using it on a non interactable screen.

Hello soyelnacho,

Thank you for using InstaLink! Unfortunately, this option is not provided. We’re very sorry for the inconvenience, and we’ll see if this feature can be added to our future updates.

Regards,
Elfsight

thanks, please consider add this feature… btw do you plan release new plugins like this for other social networks?

Hello soyelnacho,

Yes, we do plan to develop a couple more plugins. What social network plugins would you like to see? We’ll appreciate it very much if you shared what plugins and what functionality you requitre.

Regards,
Elfsight

NAVEO

NAVEO Purchased

Trying to figure out why we are receiving 403 errors, and see that you have an update in the changelog that says a new version is available for download. However, the new version is dated tomorrow. Do we need to wait until tomorrow to get whatever fixes are causing 403s on our site?

Hello NAVEO,

There were some changes on the Instagram side, that caused the issue.

You need to update the plugin to 2.1.4 version. It should fix the issue.

If you need any help, please open a ticket in our Support Center at https://elfsight.ticksy.com

Regards, Elfsight

NAVEO

NAVEO Purchased

My original question was about how you were reporting the new update as available for download but it wasn’t available yet.

Hello NAVEO,

We apologize about this! Obviously, it’s taken longer than we’ve expected to have the update reviewed. We’re very sorry for the inconvenience! Please, try again and let us know if it’s okay this time.

Regards, Elfsight

I just renovated the support period but can’t submit a ticket in your site. I am getting an error Invalid URL signature when trying to access the images. This problem started on Jan 11.

Hello mvaccari,

There were some changes on the Instagram side, that caused the issue.

You need to update the plugin to 2.1.4 version. It should fix the issue.

If you need any help, please contact us at support@elfsight.com

Regards, Elfsight

​Hello

From few days your widget has stopped working. I get a lot of errors in eg:

GET //scontent-iad3-1.cdninstagram.com/vp/4efab594ddbc0ffcd4172252fe351cc7/5AFD1F4C/t51.2885-15/s150×150/e35/25011222_1987009051622934_4815413183613239296_n 403 (Forbidden)

How can I resolve this issue?

Regards​

Hello Frostbourn,

My apologies! The update for InstaLink is also available for download now. Please, install version 2.1.4, it should fix the issues for you. In case any questions come up, please, contact us at support@elfsight.com and provide us with the link to your website. We’ll be happy to look into the issue for you.

Regards, Elfsight

Im afraid after installing 2.1.4 nothing has changed. Still a lot of 403 errors.

Hello Frostbourn,

I’m very sorry that the update didn’t help! Please, message us at support@elfsight.com and we’ll see what can be done.

Regards, Elfsight

keeganm

keeganm Purchased

HI there. I just got an email from Instagram Developer with some changes. How does this effect your plugin?

Here it is.

We wanted to inform you of upcoming API changes that affect Instagram’s two public APIs. Starting July 31, 2018 we will begin deprecating the older Instagram API Platform with complete deprecation occurring by early 2020 – please see a detailed timeline below. We understand that this may affect your business or services so we want to ensure a smooth transition by informing you of these changes.

If your application supports Instagram business profile users, we encourage you to begin building on the Instagram Graph API (launched to all developers in August 2017) if you have not done so already. We are excited to share that, starting on 1/30, two new features are available to all developers on the Instagram Graph API – more details below.

Instagram API Platform: Full Deprecation Schedule The following will be deprecated on July 31, 2018: Follower List – to read the list of followers and followed-by users Relationships – to follow and unfollow accounts on a user’s behalf Commenting on Public Content – to post and delete comments on a user’s behalf on public media

The following will be deprecated on December 11, 2018: Commenting – to post and delete comments on a user’s behalf on owned media Public Content – to read any public profile info and media on a user’s behalf Likes – to like and unlike media on a user’s behalf Subscriptions – to receive notifications when media is posted

The following will be deprecated in early 2020: Basic – to read a user’s profile info and media

Instagram Graph API: Launches The following features are now available for Instagram business profiles to all developers:

Business Discovery [NEW] – Discover and read the profile info and media of other business profiles. Mentions [NEW] – Read public media that a business has been photo tagged or @mentioned in. Post comments on a business’ behalf on media it was tagged or mentioned in. Insights – Help businesses access and analyze valuable metrics about their Instagram business profile. Enable them to understand and optimize the performance of their organic content on Instagram. Comment Moderation – Drive interactions at scale. Enable businesses to more efficiently interact with their audience through comments under their media on Instagram. Support for Non-Business Profiles [FUTURE]: Basic permissioning for non-business profiles will be supported in early 2019.

Hi keeganm,

Thank you for using InstaShow!

We’ve received this notification, too, so our developers are aware of the changes. We are already researching the options we have and the ways to make our plugin work against the background of the changes. We realize that our customers expect us to come up with a timely and practicable solution as soon as possible, and we assure you that we’ll do the best we can to do so in the shortest possible time. Our customers’ convenience is crucial to us, so we’ll make sure that the update is released in time, to prevent any service interruptions.

Please, keep up with our updates, and always keep your plugin up to date!

Any update on “Invalid URL Signature” problem? Running version 2.5.2 on a clients site and all images have gone missing.

Hello imakeinternet,

Thank you for using InstaShow!

Please, accept our apologies for this situation! The reason is that there had been some changes on the Instagram side that have affected the work of our plugin. This has been fixed by now in our latest update 3.1.1, which is now available on CodeCanyon.

Please, keep in mind that for all the versions prior to version 3.0. you need to update the plugin manually. Here’s an article that will explain about this – https://elfsight.com/blog/2017/12/elfsight-instagram-feed-3-0-awesome-update-2017/.

Regards,
Elfsight

Thanks! That makes sense. I’ll update now.

Hello imakeinternet,

Sure thing! Just let us know if any other questions come up.

Regards,
Elfsight

Hi, How to recall instalink function? because my page loaded with ajax.

thank you.

Hi monkimoe,

Thank you for using InstaLink!

The plugin is initialized with the following function:

jQuery.instaLink();

Also, you can try to apply the following solution:

jQuery(function($) { var observer; });

if (window.MutationObserver && !observer) {
    var observer = new MutationObserver(function(mutations) {
        mutations.forEach(function(m) {
            if (!m.addedNodes || !m.addedNodes.length) {
                return;
            }
}
Array.prototype.slice.call(m.addedNodes).forEach(function(el) {
            if ($(el).is('[data-is]') || $(el).find('[data-il]').length) {
                jQuery.instaLink();
            }
        });
    });
});
observer.observe($('#main-content').get(0), {
    childList: true,
    subtree: true
});

Regards,
Elfsight

Plugins can works only in 1st page load.

I still got error: Uncaught TypeError: jQuery.instaLink is not a function.

second solution not working too. Can we got sample HTML for this? I can’t find in the documentation also.

Thank you.

Hi monkimoe,

We’re very sorry this didn’t help! Please, message us at support@elfsight.com and provide us with the direct link to the page with the plugin. We’ll be happy to see what can be done about this.

Regards,
Elfsight

Hello, I can’t seem to remove the background image of the loading screen. I tried:
.instalink-cap::before {
    content: none;
}
but doesn’t seem to work. Is there a specific area I need to edit the CSS? Thank you

Hello peterjun,

Thank you for using InstaLink! You need to use the following code:

.instalink-cap::before { display: none !important; }

We hope this helps!

Regards,
Elfsight

Hello everyone,

Yesterday there has been an unannounced update on the Instagram side again, which caused our Instagram Widget plugin to stop working.

We bring you our most sincere apologies for this situation! We totally understand how inconvenient this is, and we totally relate to any frustration and disappointment it might cause. Our development team already has a clear plan of preventing these interruptions from ever occurring again, and we’re going to implement it shortly, to make sure your user experience with our plugin is nothing but positive.

In the meantime, we’re happy to announce that we have already released an update with the fix. Please, install version 2.1.5 and your plugin will be up and running again.

If you have any urgent questions concerning the plugin or the update, please, contact our Support Team at support@elfsight.com or start a conversation at https://elfsight.ticksy.com . Please, don’t hesitate to contact us even if your support has expired. Every concern will be addressed ASAP.

Best regards,
Elfsight

Hi, after upgrading to version 2.15 images were displaying fine but today I started to get a 403. Another instagram change?

HI mvaccari,

Thank you for using Elfsight Instagram Widget!

We’ve released another update, version 2.1.6 and it’s going to be available for download later today, or tomorrow morning the latest. This update should fix the issue. However, if any issues persist after the update, please, contact our Support Team at support@elfsight.com or https://elfsight.ticksy.com. We’ll be happy to look into this!

Regards,
Elfsight

Dear Elfsight customers,

Today our Instagram plugins might work with a limited functionality. We sincerely apologize for the inconvenience it’s caused to everyone whose website was affected.

Our development team has already come up with a fix for all the issues. It will take us another day to run some final tests and to put together the update with the fix. We expect to release it in a day, or two days at the worst. We’re very grateful for the support we’ve received from you, and for the fact that you’re sticking with us despite all the difficulties!

As most of you already know, Instagram and Facebook are undergoing significant technical changes at the moment, and everything they change affects the plugins that work with these social media.

These days have been rough for us, too, but please, rest assured that our development team’s top priority is to keep our plugins functioning. We are working hard to adjust our code to the rapid changes. Our support team is ready to answer any questions you have, and to provide you with any assistance you need. Feel free to contact us any time. The Elfsight Team is here for you!

Thank you for your patience and understanding!

pdavida

pdavida Purchased

I downloaded the update .. it worked once .. now it does not load anything ..

Hello pdavida,

Thank you for using Elfsight Instagram Feed!

Please, message us at support@elfsight.com and provide us with the direct link to the page with the plugin.

Regards,
Elfsight

Hi, I’m using the 2.1.8 version, but showed me old posts, don’t show me posts updated, this is some problems with instagram api?

Hi fernandomaciel,

Thank you for using Elfsight Instagram Feed!

We’re very sorry to know that you’re having this issue, and we’ll be happy to fix it for you. Please, message us at support@elfsight.com and provide us with the direct link to the page with the plugin and with temporary FTP access to your website. We’ll look into this ASAP.

Regards,
Elfsight

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