Elfsight

Elfsight supports this item

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This author's response time can be up to 1 business day.

127 comments found.

Hi, I experienced a problem with the Instalink plugin and received excellent help from the support team. They responded with an email very quickly and sorted out the problem within 24 hours. Thanks.

Hi p4in7ing5,

Thank you so much for this great feedback! :) We’re always happy to help!

Regards,
Elfsight

Hi, I’m getting this error

Refused to execute script from ‘http://mysite.com/js/insta/api/?path=%2Fv1%2Fusers%2Fglobo%2F&callback=jQuery1112016813898557200568_1488392642661&_=1488392642662' because its MIME type (‘application/json’) is not executable, and strict MIME type checking is enabled.

ps; In google chrome browser

Hi jefferson2014,

Thank you for using InstaLink! Our development team will be happy to help you with this. Please, open a ticket at our Support Center at https://elfsight.ticksy.com and provide us with the direct link to the page InstaLink is installed to and with the FTP access to your website.

Regards,
Elfsight

Hi, this is working as expected but console is still displaying an error which I don’t like. Uncaught TypeError: Cannot read property ‘indexOf’ of undefined

Hi jonofat,

Thank you for using InstaLink! Could you please give us the direct link to the webpage you’ve installed it to? We need to see the plugin at your website to advise you better.

Regards,
Elfsight

Hi there, the plugin has just stopped working on our site gwenla.com has been fine for last 6 weeks after the last update you pushed, checked site this am & noticed it was not displaying Instagram along the bottom.. any suggestions, thanks

Hi itsalllove,

Thank you for using InstaLink! Please, open a ticket at our Support Center at https://elfsight.ticksy.com, and provide us with the FTP access to your website. Our development team will be happy to help you fix this!

Regards,
Elfsight

Browser (firefox in my case) crashes on window resize. Too much recursion.

Hello mementor,

Thank you for using InstaLink! Please, message us at support@elfsight.com and provide us with the direct link to the webpage you’ve installed InstaLink to. Our development team will be happy to look into the issue for you.

Regards,
Elfsight

buckscomtr

buckscomtr Purchased

​The plugin that we installed on the website does not work unfortunately. Can not pull data from Instagram. It’s stuck.

We bought the plugin about 1 year ago. But we are using it new. That’s why our support message does not go through your site.

What can we do?

Hello buckscomtr,

Thank you for using InstaLink! Please, contact us at support@elfsight.com and provide us with the link to the webpage you’ve installed the plugin to. We’ll be happy to take a look into it for you.

Regards,
Elfsight

buckscomtr

buckscomtr Purchased

We can not get “access token” from your site. (https://elfsight.com/service/generate-instagram-access-token/)

The error we get is as follows: {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Redirect URI does not match registered redirect URI”

Hello buckscomtr,

Thank you for using InstaLink! Please, contact us at support@elfsight.com and provide us with the link to the webpage you’ve installed the plugin to. We’ll be happy to take a look into it for you.

Regards,
Elfsight

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