Elfsight

Elfsight supports this item

Supported

This author's response time can be up to 1 business day.

120 comments found.

Hey Instalink,

Can you please help me get a token for my website festifind.com. You can see in a page like https://festifind.com/festival/wacken-open-air under photos your plugin is not showing.

I’m wondering how too get a token, which it looks like the plugin is requesting. Is this true?

Please advise, i’m stuck at this point.

Best, Greg

Hey Greg,

Please remove the string data-il-username="wackenopenair.official" from the InstaLink code and you need to get a new access token.

Please follow this article https://elfsight.com/blog/2016/05/install-jquery-instagram-plugin-instalink-2-0-0/ and install your InstaLink again.

Let us know about the result.

Thank you,
Regards, Elfsight

hello, I am using Bootstrap and I have embedded the code as per instructions BUT nothing shows up. I have tried both (PHP and non PHP ways) but nothing. Please help, sajit

Hello Sajit,

Sent you an answer in your ticket.

Looking forward for your reply.

Thank you,
Regards, Elfsight

Hello!! there is only 4 Grades of Image Sizes ? Cant i customize manually ? (I’ll need to be a little smaller than the small version) Another thing is, can i set transparent background too ? thank you!!

chrisurizzi,

In this case, we recommend you to choose WordPress version of InstaShow – http://codecanyon.net/item/instagram-feed-for-wordpress-instashow/13004086

It’s pretty easy to use – adjust the gallery, get its shortcode and copy-paste it into the desired place of your website.

Let us know if you have further questions.

Thank you,
Regards, Elfsight

Oks. But have a php shorcode that i can add in my .php file? Ty

chrisurizzi,

The InstaShow shortcode can be used inside your template files as any other WordPress shortcode with the help of the following function:

<?php echo do_shortcode('[instashow source="@instagram"]'); ?>

Let us know if you have further questions.

Thank you,
Regards, Elfsight

Hi, I am having trouble installing InstaLink on my Shopify site.

Shopify does not let me upload the ‘api folder’ as per your instructions. so i have uploaded the two individual files in that folder instead.

I am not sure what i should change the “data-il data-il-api=” attribute to, as the ”/instalink/api/” is not uploaded as a single folder.

Please review the Shopify install instructions and update if necessary. Thanks, Dennis.

Hi Dennis,

Please open a ticket in our Support Center and we’ll try to help you.

Thank you,
Regards, Elfsight

Is it just me or that the documentation in the files downloaded is for the youtube plugin?

Hello ishay1999,

We’ve checked the documentation in the product. Everything is ok, it’s for the jQuery version of InstaLink.

If you need the documentation, please open a ticket in our Support Center and we’ll provide you with it.

Thank you,
Regards, Elfsight

Spleece

Spleece Purchased

This worked great for about a year, but a month or so ago, it mysteriously stopped working! I have not changed ANYTHING either. So weird. Oh well. I used to like it! It just does this now on my site: http://santacruzreggae.com

Hello Spleece,

Please update your plugin to the latest version. You can download the latest version on CodeCanyon http://codecanyon.net/downloads

The update satisfies June changes of Instagram API. You can read more about the changes in our blog https://elfsight.com/blog/2016/05/global-update-elfsight-instagram-plugins-2016/

So you need to update the plugin to the latest version. Read more about the update in the blog post https://elfsight.com/blog/2016/05/install-jquery-instagram-plugin-instalink-2-0-0/

Please let us know about the result.

Thank you,
Regards, Elfsight

castri1

castri1 Purchased

Hello Im having an issue with the plugin. This is what I get:

instalink-2.0.6.min.js:2 [#InstaLink_0: OAuthPermissionsException | This client has not been approved to access this resource.]

Im using a fresh token but Im still getting the error. This is my website:

http://www.fitnesspeople.com.co/

Hello castri1,

We see that everything is ok now: http://joxi.net/5mdWz3RUvzMKwr

Do you still need any help?

Thank you,
Regards, Elfsight

I need clarification. If my server doesn’t support PHP, then I cannot pull photos by hashtag. Is that correct?

Hello shannonlynd,

Yes, you need PHP to pull photos by hashtag.

Let us know if you have further questions.

Thank you,
Regards, Elfsight

If I can’t install PHP, then am I always restricted to the 20 most current posts? So, if I use a hashtag, then it only looks at those 20 most recent?

Hello shannonlynd,

We’re working on a solution to display more than 20 posts without PHP. Stay in touch with new updates.

Thank you,
Regards, Elfsight

I have just recently updated by Instagram gallery with the latest release.

I had been pulling posts by username and hashtag.

Since I can’t install PHP on my server (I am using Adobe Business Catalyst), am I always restricted to the 20 most current posts?

So, if I add a hashtag, then it only looks for posts with that hashtag within the 20 most recent posts?

----—- Sorry for the repeated questions, I just realized that my previous comments were posted. I thought I was having browser issues.

shannonlynd,

If your server doesn’t support PHP, we recommend you to use another server, which supports PHP to host the InstaLink API.

In case of using an access token and specifying a hashtag, the plugin displays the images from the latest 20 images from your account, which have the specified hashtag.

Thank you,
Regards, Elfsight

arpeggi

arpeggi Purchased

Hi, instalink jquery working nice, but i’m having an issue since the upgrade. All photos are now squared, and some of them seems to be cropped. Previous version was taking care of original pic dimensions. Any update or parameter to add ? Thanks

Hello olivierhoareau,

Please open a ticket in our Support Center, provide us with a link to your website and we’ll help you with the issue.

Thank you,
Regards, Elfsight

imeor

imeor Purchased

Hi, can you please check the footer of sunrisegiliair.com…it’ s not pulling any images. Thanks a lot for some help. Cheers Chris

Hi imeor,

Please open a ticket in our Support Center and we’ll help you with the issue.

Thank you,
Regards, Elfsight

imeor

imeor Purchased

Hi, sorry my pruchase code is expired and i don’t see the point to renew it because following your upgrade installation guide it should be a working feature with the right configuration …there seems to be a lot of people who’ ve that issue after the major update. Please give me at least a hint what the problem might be if you don’t want to help without a support ticket. Thanks a lot.

Hi imeor,

Please contact us via email support@elfsight.com and we’ll help you.

Thank you,
Regards, Elfsight

Hi, instalink jquery working very nice, but i’m having an issue since the upgrade. It seems some of my instagram photos are not showing up on instalink. Do you know why???? Thank you.

Hi, meggirasol again! I just found the reason by myself and fixed the problem…. Fell good now. Thank you !!!!

Hi meggirasol,

We’re glad that everything is ok now.

Have a great day!

Thank you,
Regards, Elfsight

sagoyo

sagoyo Purchased

Hello Elfsight, instalink worked nice at the very first start, but now i’m having an issue, the newly added photos uploaded on my instagram are not showing up on instalink. Could you please help me? Thank’s a million.

P.s. I’m using php5.4 (have tried also php5.2 and php5.6) and i’ve already updated intalink to 2.0.7.

Hello sagoyo,

Please open a ticket in our Support Center, provide us with a link to your website and we’ll help you with the issue.

Thank you,
Regards, Elfsight

lspiro

lspiro Purchased

Hi There,

Is it possible to have a transparent background?

Thanks in advance.

lspiro

lspiro Purchased

Just saw your answer on this on a previous post. Thanks

Hi lspiro,

We’re glad that you’ve found a solution for your request. Let us know if you need any help.

Have a great day!

Thank you,
Regards, Elfsight

rizmedh

rizmedh Purchased

Hello, is it possible if I grab more than one #hashtag?

Hi rizmedh,

You can have an unlimited number of hashtags separated by commas, but the more hashtags you have the longer it takes to load the images in the plugin.

Let us know if you have further questions.

Thank you,
Regards, Elfsight

Hello Elfsight! Without PHP the plugin only works with 1 username? So if I have more users and I need to show different instagram galleries it won’t work without php?

Hello NoodleSte,

There is a distinction between having several galleries and several usernames. If you need to use several usernames as sources, you do need PHP. And with InstaLink you can have several galleries only with your own username.

You can also consider another one of our products, InstaShow: https://codecanyon.net/item/instagram-feed-jquery-plugin-instashow/13397600 . It also requires PHP, but it offers a greater variety of flexible settings.

Thank you,
Regards, Elfsight

Oh ok i didn’t see that…I bought the plugin yesterday, can I ask for a refound?

Hello NoodleSte,

concerning a refund, please, send us a message to support@elfsight.com, and we will discuss the options.

Regards,
Elfsight

Titan7

Titan7 Purchased

​An error occurred. See console for the details.​

I have download your last update ( 20/07/2016) but still get this error

Solution ?

( before instagram update, all works fine )

Best Regards.

Hello Titan7,

Thank you for using our plugin! Please, open a ticket at our Support Center at https://elfsight.ticksy.com, and provide us with the link to the page you have installed the plugin to, and the specifics of the situation.We’ll be happy to help you!

Regards,
Elfsight

Titan7

Titan7 Purchased

I have try, but my support is expired, and i don’t want to pay again, just for a issue due a update @ your side.

Hello Titan7,

Please, contact us at support@elfsight.com, and provide us with the link to the website you have installed our plugin to, and we’ll look into the situation.

Regards,
Elfsight

Almost every day the index.php file deletes itself, how to stop it?

Hello robertoclebio,

Thank you for using InstaShow! Please, email us at support@elfsight.com, and we’ll find a solution for you!

Regards,
Elfsight

forrestlo

forrestlo Purchased

The photo scale is not correct for non-square photo.

Hello forrestlo,

Thank you for using InstaShow! Please, email us at support@elfsight.com, and provide us with the link to the page InstaShow is installed to, and with the FTP access to your website, and we’ll be happy to help you!

Regards,
Elfsight

forrestlo

forrestlo Purchased

My plugin is not InstaShow. It is InstaLink.

Hello forrestlo,

My apologies for the mix up, by bad! Anyway, please provide us with the information we’ve requested, and we’ll be happy to help!

Regards,
Elfsight

by
by
by
by
by
by