Elfsight

Elfsight supports this item

Supported

This author's response time can be up to 1 business day.

136 comments found.

Hi, I experienced a problem with the Instalink plugin and received excellent help from the support team. They responded with an email very quickly and sorted out the problem within 24 hours. Thanks.

Hi p4in7ing5,

Thank you so much for this great feedback! :) We’re always happy to help!

Regards,
Elfsight

Hi, I’m getting this error

Refused to execute script from ‘http://mysite.com/js/insta/api/?path=%2Fv1%2Fusers%2Fglobo%2F&callback=jQuery1112016813898557200568_1488392642661&_=1488392642662' because its MIME type (‘application/json’) is not executable, and strict MIME type checking is enabled.

ps; In google chrome browser

Hi jefferson2014,

Thank you for using InstaLink! Our development team will be happy to help you with this. Please, open a ticket at our Support Center at https://elfsight.ticksy.com and provide us with the direct link to the page InstaLink is installed to and with the FTP access to your website.

Regards,
Elfsight

jonofat

jonofat Purchased

Hi, this is working as expected but console is still displaying an error which I don’t like. Uncaught TypeError: Cannot read property ‘indexOf’ of undefined

Hi jonofat,

Thank you for using InstaLink! Could you please give us the direct link to the webpage you’ve installed it to? We need to see the plugin at your website to advise you better.

Regards,
Elfsight

Hi there, the plugin has just stopped working on our site gwenla.com has been fine for last 6 weeks after the last update you pushed, checked site this am & noticed it was not displaying Instagram along the bottom.. any suggestions, thanks

Hi itsalllove,

Thank you for using InstaLink! Please, open a ticket at our Support Center at https://elfsight.ticksy.com, and provide us with the FTP access to your website. Our development team will be happy to help you fix this!

Regards,
Elfsight

Browser (firefox in my case) crashes on window resize. Too much recursion.

Hello mementor,

Thank you for using InstaLink! Please, message us at support@elfsight.com and provide us with the direct link to the webpage you’ve installed InstaLink to. Our development team will be happy to look into the issue for you.

Regards,
Elfsight

​The plugin that we installed on the website does not work unfortunately. Can not pull data from Instagram. It’s stuck.

We bought the plugin about 1 year ago. But we are using it new. That’s why our support message does not go through your site.

What can we do?

Hello buckscomtr,

Thank you for using InstaLink! Please, contact us at support@elfsight.com and provide us with the link to the webpage you’ve installed the plugin to. We’ll be happy to take a look into it for you.

Regards,
Elfsight

We can not get “access token” from your site. (https://elfsight.com/service/generate-instagram-access-token/)

The error we get is as follows: {“error_type”: “OAuthException”, “code”: 400, “error_message”: “Redirect URI does not match registered redirect URI”

Hello buckscomtr,

Thank you for using InstaLink! Please, contact us at support@elfsight.com and provide us with the link to the webpage you’ve installed the plugin to. We’ll be happy to take a look into it for you.

Regards,
Elfsight

thndata

thndata Purchased

Hi Elfsight.

My Download dosent contain the api folder. The folder instalink contains only of four files.

// Jukka

Hi Jukka,

We’re very sorry for the inconvenience.

Please drop us a line via support@elfsight.com and we’ll send you a correct version with the api folder ASAP.

Also we’ve just released the correct version on CodeCanyon. It will be available after review.

Looking forward for your email.

Thank you,
Regards, Elfsight

AaronD

AaronD Purchased

Hi – no API in instalink folder??

Hi AaronD,

We’re very sorry for the inconvenience.

Please drop us a line via support@elfsight.com and we’ll send you a correct version with the api folder ASAP.

Also we’ve just released the correct version on CodeCanyon. It will be available after review.

Looking forward for your email.

Thank you,
Regards, Elfsight

My Instalink stopped working in the morning. Please let me know if you have any fixes

Hello koshkindom,

Thank you for using InstaLink! We did have some issues, due to changes on the Instagram side. However, our developers have fixed them already, and released an update with the fix. The update is currently being reviewed at CodeCanyon, and it will be available for download after the review. Please, update your plugin.

Regards,
Elfsight

Dear customers,

This is to inform you that yesterday there have been some changes on Instagram side, that have affected most of Instagram plugins and apps, including ours.

Our developers have worked hard to find a solution. It took us several hours to put together an update of the plugin that contains a fix for the issues, and we’re happy to say that right now it is being reviewed by CodeCanyon, and it will be available for download after the review.

After the update is installed, InstaLink should work fine. In case the issues persist, please, message us at support@elfsight.com or start a conversation at https://elfsight.ticksy.com . We’ll do all we can to find out what’s wrong, and we’ll do it as fast as we can.

Please, rest assured that we value every one of you, and we’re proud that you’ve chosen our product to promote your online business or resource. We really appreciate your patience and understanding on this matter. Great customers are the key to every business’ success, and we’re very lucky to have you!

Thank you for sticking with us!

Regards, Elfsight

Hi. instalink 2.1.2 doesn’t work in opera and firefox. In Chrome ok.

Hi atoha511,

Thank you for reaching out.

Please open a ticket in our Support Center at https://elfsight.ticksy.com/ and we will help you.

Looking forward to your message.

Thank you,
Regards, Elfsight

I paid for a support license, but support is very bad. Submitted a ticket on Friday morning, late in the afternoon they asked if I could wait till Monday, I agreed. But Monday no response at all. Now it’s Tuesday and I’m still waiting for support. Very dissapointed :(

Hello stefanovic72,

Thank you for using InstaLink! Please, accept our apologies for this delay. We’re trying to do the best we can, but unfortunately, sometimes things take longer than we expect. We’re very sorry to cause this inconvenience to you! We’ll get back to you in the ticket system during the day today.

Regards,
Elfsight

[#InstaLink_0: undefined | service is unavailable now] with ver. 2.1.2

update: Sorry, everythis is working great! Just reupload all files again. :)

Hello dzhabelov,

It’s good to know that the plugin is working now! :) Please, let us know if you have any other questions.

Regards,
Elfsight

​Hello! I installed the Instagram plugin on the site. The plugin works, but does not display the latest posts of the Instagram account. Why? I think the plugin should display the posts ​immediately from the account.​

Hello web-prosto,

Thank you for using InstaLink! Please, make sure that you’re using the latest version of the plugin (2.1.3). If you’re, and the issue still persists, please, contact us at support@elfsight.com and provide us with the direct link to the page with the plugin. We’ll be happy to look into this for you!

Regards,
Elfsight

Thank you! Now everything works!

Hello web-prosto,

We’re glad that the plugin’s working now! If you have any other questions, don’t hesitate to contact us.

Regards,
Elfsight

Hi, we have the same issue with this error -> [#InstaLink_0: undefined | service is unavailable now]

Can you please help?

Hi limcheehow,

We have just replied to the email message you’ve sent us on this matter. Please, check your email.

Regards,
Elfsight

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