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Just got the plugin and ready to customize it. I installed it, but it seems there isn’t any way to customize it…
Do I need to install the demo content? And how do I do that if so?
I will be happy to assist you. First, did you have taken a look at the video documentation? It can definitely explain much better than I can via text. Let me know either way as I can also provide you with a complementary installation.
I just found the documentation, my apologies. I’ll try that and if I can’t figure it out I will be in touch.
Not a problem. Let me know if I can help!
I figured out how to find the settings for the plugin, but I’m getting an error msg from my WordPress dashboard that says “This client has not been approved to access this resource” Any thoughts on this?
Hi, you just need to make sure you get a token from my premium token tool located in the documentation. This will do the trick!
I see you made an update. I don’t want to reinstall the whole packet….how can we update just the new updated files?
Yes, only a few files were updated. How technical are you?
Somewhat technical. Can you let us know the exact files we should upload so we don’t step on our existing files.
Absolutely. Can you send me a message using the form on my profile page so that I can stay organized with your request?
hello, is there a way that you can assist me with why my logo will not upload? the domain is http://brandyourig.com/ ... i have created a file in the right size and proportions and the uploader still will not upload the logo… I also would like to know if you can tell me why when using the classic grid, i sometimes get spaces depending on which computer i am on, meaning on one row i may have only 1 image when it should be 5 images per row? i am using version 2.3, is this the most recent version? thanks in advance
I will be happy to assist you first thing in the morning. What timezone are you in?
I am in Eastern Standard Time UTC -5:00… please tell me how you can help me change the logo because that setting won’t budge, even when i try uploading new images via ftp… thanks in advance
So the logo can be changed in the wordpress admin panel but if you would like, I’d be happy to do it for you free of charge.
Send me private message using the form on my profile page.
I installed both the Instagram Journal plugin and theme and entered the access token, but cannot get any of this work. Would you be able to login to my site and check out? I can provide login access.
Absolutely! Send me your login info in a private message and I’ll take a look in the next day or so.
sorry, how do I send you a private message via Envato?
No worries, just fill out the form on my profile page.
hi, may i know whether can host multiple different contest at the same time?
Hi, yes this allows you to host multiple contests. Can you tell me a little more about what you’re trying to accomplish so that I can better answer?
Hi, it is working all super but one little problem is that i don’t get the photos centred on the page. they are lined to the left. I tried everything But it stays there…. What can i do? Grtngs, Dorothea
I’ll be happy to help. Try to removing gutters to get it to fit nicely. Let me know if that works.
that works but now the images are stick together. and it was nice 3 on a bar with gutter 10px …..:(
No worries, it sounds like I may need to send you a custom upgrade. Can you send me an email using the form on my profile page?
I am a developer and my client have purchased your plugin. I love it.
I have one concern, Can we stop the “INFINITY SLIDER VIEW” on mouse hover?
Thanks for the positive feedback. Yes, pretty much anything you can think of is possible hover this is actually not a current feature but I’d be happy to add it for you. So to confirm, you would like to pause on hover preeminently or just while hovered?
I am using the Classic mode. Right now the text on hover is the instagram username and company name. I would like to include the description, so that it shows up on hover. How can I do that?
I can definitely assist you with that. This is actually not a core feature of this plugin since company name isn’t in the API.
However I’d be happy to help you achieve this. Where are you storing company name?
Hi, Goodmorning, you asked me to send you a mail about the gutter not lined out in the middel. And you have to send me a “custum upgrade”?
Thank u for helping me.
Hi, yes I definitely can but I don’t see your email. Did you send it using the form on my profile page?
I just bought your plug in which also includes a theme and I seem to be running into a problem. After installing the plugin and theme it seems to only import some of the “demo” content. Can you please help. URL is K9Allegiance.com
Hi, yes I’ll be happy to assist. Would you just like a complementary installation?
That would be great. What information do you need from me.
I replied to your private message.
Is there a way to remove the “Load More” button?
You should add a simple check or uncheck in the plugin settings.
Let me know if you can help. thank you!
Thanks for reaching out, I’ll be happy to assist you. My team was away for vacation but we are now back! So currently, the only way to remove the load more button is to add a limit. In your case, you should just be able to set the limit to 20 and it will only pull in the first 20 photos and not show the button.
I hope this helps!
I am working on a new blog theme and new layout. I found your Instagram tool perfect for what I want. I want to put Instagram in the foot of my page so it would show four lines of Instagram and than load more … if you know what I mean. Is it possible to put the Instagram plug in into the foot and how can I do that? I’m having a problem because the plug in wants a whole page for itself. I can stretch it from one side to another as I want it but I do not know how to put it in a foot.
Thanks for reaching out, I’ll be happy to assist you. Yes, you can certainly do exactly what you are requesting. How far are you with your setup?
I did everything that plug in would run on a page itself but now I do no know how to put it in the foot. It doesn’t work if I use the same setup to start it in the custom html widget in the foot of the page.
No worries, does your theme support shortcodes? Better yet, please send me a private message and I’ll be happy to login and check myself.
we have a problem with your template, uploading the instagram token in the menu we can not put the search button for # awaiting your feedback hello
Hi, I’ll be happy to assist. Can you confirm what you mean and send a link so I can take a look?
Ok I see a good amount of issues. I would love to help you with your configuration. Can you send me wordpress access via email?
I sent you mail with the data to link to the site
let me know a greeting
Got it, thanks!
I’ve recently purchased your theme for a website mainly to use the “Classic” gallery feature as the main component of our homepage. I’ve got the feed setup and working (www.redtrucktrees.com) however I’m having trouble with a few issues I hope you might be able to help with.
1) When you click on one of the images to show the full image, after hitting the X to close and take you back to gallery view, it does not scroll back to the top where you came from. Instead it cuts off the top 20-25% of the first row of images, and you have to scoll up to get back to the top. Can this be fixed?
2) I’ve selected 6×4 size with an 18 limit, it looks great on my desktop but on a mobile device the images don’t resize properly. How do I make it responsive while still being able to specify the number of images in a row/column?
For reference here is my current short code:
[instagram-journal mode=”user” user_id=”2971893181” gallery_mode=”classic” gallery_size=”100%” photo_size=”16.666%” limit=”18” is_full_width=”true”]
I will be happy to assist you. For starters, you have a beautiful collection of photos! Please see my comments below.
1. Yes, it is designed to take the user back to the top of the gallery where the experience started. I will be happy to provide you with an adjustment to move it to your desired position.
2. Hmm, if you could tell me what you’d prefer the responsive to do, I’ll make it happen!
Hi xxcriversxx, Thank you for following up.
1) I’ve taken a couple screenshots to show what is happening. If you can provide an adjustment to resolve this that would be much appreciated.
- When you land on the website (redtrucktrees.com), you’ll see the images are aligned properly and you can see the full images – https://ibb.co/m7fQy6
- After clicking on an image, and then closing that image to return back to the gallery, you’ll see on this screenshot the top of the 1st row of images are being cut off – https://ibb.co/eQfVWR
2) When viewing the Classic layout on a computer, I like how the images take up the full screen. It was the main selling feature for me when buying the theme. When viewing the Classic layout on a mobile device, as you’ll see in the screenshot, the Classic layout isn’t totally responsive, I was hoping the images would basically take up the full mobile display when you land on the homepage. https://ibb.co/mqYpQm
Anything you think we can do to fix this?
Thanks for your help
Thanks for the info. When you have a moment, can you send this exact message to me using the form on my profile page? This will help me to expidite your support request.
Where are the detailed instructions on how to use this theme? The included documentation is no help. The theme is lacking in layout options. I try editing or adding css to the files in the journal/css folder (base,custom or style) but nothing changes. Very frustrating.
....ok I am starting to get there….please disregard and request for assistance….for now that is
Thanks for your patience. I’m sorry you are having issues with the included theme. If you still need assistance, I will be happy to help you reach it.
Still a bit lost on how to layout the theme for one page view and how to do the menu linking each section. Also some help on the parallax background images. Can’t find much in the documentation that seems to help. If you have some custom css can you share it?
.....I worked out the parallax background. Just not the anchoring of the sections. Something to do with slides I think. But I am stuck there.
Ah no worries. Please send me a message using the form on my profile page so that I can take a closer look.
Just want to be sure that I will be able to display on a wordpress site instagram images i have liked? As this is not possible to do on Instagram on a pc
Thanks for your interest in Instagram Journal. Yes, with the liked mode you can display a feed of images you’ve liked in any of our seven gallery types. Let me know if you need any help getting started.
comment . trouver id de l’application instagrame
Please take a look at the included documentation. There is a link included to get your token. Let me know if you need anything else!
mon numéro :
24 oct 2017 LICENCE RÉGULIÈRE
j’ai acheter votre plugin “instagram journal “et je n’arrive toujours pas a l’installer cela ne fonctionne pas pourriez vous m’aider.
[instagram-journal-contest] ne fonctionne pas sur la page créer
mon site: www.bluetimestudio.fr
Hi, please send me a message using the form on my profile page so I can set you up.
I am trying to install Instagram Journal on a page but get the Missing client_id or access_token URL parameter message regardless of having generated a token via the link you provided in previous answers. Are you able to help please?
Got it sorted, thanks for a great plugin
Awesome, thanks for being so smart and for the positive feedback!
Hi, is it possible to add white space between the instagram images on the infinity slider?
Yes, anything is possible however this is not a standard feature of the infinity mode. How much space do you need?
I was hoping to have each image appear in a box with about 3mm borders
actually, about 2 pixels
Sounds good. Please send me a message using the form on my profile page and I’ll be happy to send you an upgrade.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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