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We just purchased. Installation failed. Not sure how or what to do from here.
I’ll be happy to help. No worries, many users make common mistakes. If you can send me a link and give a little more information, I’ll have you setup in no time!
When we try to upload the .zip file, it throws an error every time
Installing Theme from uploaded file: codecanyon-11593035-instagram-journal (1).zip
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
To resolve your issue, please open the zip file and find the directory labeled “wordpress-plugin” and upload that to your site.
To make it much simpler, please take a look at the included documentation which has a 2 minute installation video. This shows you how to get started much better than I explain via text.
Let me know if you need anything else!
Is this theme compatible with any 3rd party plugins that offer multiple ‘Featured Images’ for the Home front page?
I’ll be happy to assist you. Yes the theme should work well with all plugins. Are you having issues?
Can you recommend a plugin that plays nice with your theme?
This is a Wordpress plugin and Theme. What are you trying to accomplish?
I would like to able to have a slideshow on the home page rather than use the “Featured Image”.
Hi, no worries. Are you referring to the collage slideshow?
Hi there – couple of pre-sales questions.
a) with the classic layout, when the image is clicked on it opens a viewer at the top of the page – then when the ‘X’ is clicked it closes the viewer – is it possible to get it to scroll back down to the image that was opened?
b) does the feed support user & hashtag together?
Apologies for the delay, I was away the past couple of days. See my comments below.
a. Yes absolutely. This is just for demo purposes. Furthermore, the plugin also offers a nice Fancybox2 popup to appear with an array of customizable options.
b. Yes, the feed supports all features of the API including user, hashtag, and location.
Hi – thanks for the reply.
In classic layout, can the number of columns change depending on the screen size? In the demo it remains 5 columns even when the screen is only 600px width.
Yes, this can be easily customized using the plugin options. If you purchase today, I’d be happy to provide you with a complementary installation.
I have the plugin on the site with the contest mode. The is no alt=”**” on the image attribute. It would be good for seo ans accessibility : how is it possible to add a alt to the images ?
It doesn’t appear that you are a customer of mine. Please message me from the account that you purchased with.
When I instal the theme, it says that is Version 1.2. Is that correct? At the Theme Page on Theme Forests says that have a Version 2.4 – July 22 2017.
Hi, Thanks for reaching out. This is correct! The theme is separate from the plugin. No worries, you are definitely up to date!
Thanks man! Another question. In the Classic Layout is it possible to make the page auto load another posts without having to click on “Load More”?
Yes, there is a way to setup lazy loading but would require a custom upgrade since that’s not how the core plugin is designed. Please send me a message using the form on my profile and I’ll be happy to do that for you.
Having a very hard time just installing the plugin to display my instagram feed in classic view, stretched across my home page. Can you help me?
Hi, I will be happy to help. Would you like a free installation?
Please let me know how you can help me get this installed?
Sure, see my previous message.
Yes, very much. Can you email me to tell me how you can help? email@example.com
Hi, I will be happy to help you! Please send me a message using the form on my profile page.
hello I have problems installing your theme. It says installation failed. I also can’t find the documentation installation video you refer to in another video
Hello, are you installing the plugin or theme?
Unpacking the package…
hello ! sorry now i managed to install, but when I try to get the shortcode and the preview the brower says I (as a client) am not allowed to access this resource. Any idea?
Hi, where did you get your access token?
Hi – is there an images limit when using a combination of username & hashtag?
Does the plugin load images quickly even if they are older photos in the instagram feed?
Thanks for your interest and patience, I just got back from vacation. No, there is no limit to how many usernames and hashtags you can combine.
And yes, it loads photos very quickly but it varies based on internet connection. Let me know if you need anything else!
Does not install and you don’t support installs. Please refund.
There must be a mistake, I definitely do offer support and free installations. Would you like one?
Sorry, but the site makes it clear that you do not support installations. I moved onto another plugin. I have never had a problem with a plugin not installing so that is very troubling anyway.
I’m very confused on what you’re saying. “The site makes it clear that you do not support installations”. Where are you reading this?
>Also to take it one step further, this plugin comes standard with the Instagram Journal Wordpress theme.
Does it exist a “Instagram Journal Wordpress them” ?
Please let me know the procedure to operate ?
Should I install whatever theme, next install your plugin …
Thank you LD
Hi, correct. This plugin includes the theme used in the demo site so if you purchase the plugin, you will also receive the theme which is very simple but does everything you need to get started with Wordpress. Let me know if you need assistance with installation!
I purchased your plugin/theme and immediately have been trying to install it. I now wish I looked at the comments. This plugin/theme is not installing and I cannot find an instructional video anywhere. I was sold on how quickly the preview loaded because I thought this would be a no-brainer….boy was I wrong! HELP!
I will be happy to help! Your package comes with a folder labeled documentation. If you open the file, the first thing you will see is a video on the page that shows a two minute installation video. There is one for the theme and one for the plugin.
Please let me know if you don’t see the documentation folder or if you would like a complementary installation. Cheers!
I’d like a complimentary installation.
First, you should be a little more clear and tell us exactly what to open within the documentation folder to watch the video, the “index.html” file.
Second, you don’t really explain how to use “Transmit,” the FTP client you are using.
Third, you really need to slow down the initial installation part of the video, especially to show which programs you are in when you’re moving in between your Drive, Transmit and Wordpress.
I don’t know anything about Transmit, so what do I need to do from here? Honestly, I wasn’t expecting this to be so difficult cuz I was planning to buy another license to use on another website…now, I’m not so sure…
Also, is “Transmit” the only way we can upload the file? If so, is it free or does it cost something and is it for IOS or Windows? If not, what other FTP clients would you recommend, particularly that are free? I’m a college student on a budget.
Though I’m an amateur web developer, I figured some things out on my own. I ended up using FileZilla as an FTP client to upload the files and install the plugin & theme. I also uploaded the .xml file for the example content. However, after getting the Access Token from Instagram, I am having more problems. I do not see any content, not even the demo, only the typography. And, where do I find the “User ID” when setting up a page? I do have some existing content already on this site, which I started to delete in case that was the issue. Please help! I was hoping to have this done a day ago when I bought this. Thanks!
Hi, I’m glad you were able to get started without me but I’d be happy to complete this for you in the next 24 hours. Can you please send me a message using the form on my profile page?
I was away at a conference (which was why I was trying to get this completed), so I’m just now getting your message. I will still complete the form because the site is still not working correctly, so I’m having to use another theme until we get the issues solved.
Hey there…I sent you an email message as you asked, but I haven’t heard back from you. If you don’t want to help me anymore, I need my money back please.
Hi, please have a little patience. I’ll have you sorted out today, I just received your emails.
Lovely plugin and the theme is a nice bonus..works perfectly! great support…thanks!
Hi there, ive finally got the plugin installed (had to do it manually via FTP) but i can only see one basic screen asking for competition info, and my access key. There is no video as mentioned in the documentation folder, and no instructions (the index.html file doesnt open)... can you help guide me as to what I need to do to get setup? I just want to use the plugin to display our company tag in a one page feed. I’m not sure I understand how the competition aspect works, but I am sure I can use it to do what we want. Is there more settings that I should be able to see somewhere re: layout, account, etc?
Hi, I’ll be happy to help. If you open the documentation file, the first thing you will see is the quickstart video. Is the doc folder not included with your download?
is it possible to force all photos to show as a square because when a user uploads a rectangular photo into Instagram it messes up on this plugin, looks bad, see jessandthebandits.com
Yes, Instagram just made an update to the API forcing non square. I’m working on an update as we speak. You will be notified in the next day or so when it is ready for download.
Thank you for promptly updating. I have just updated the plugin however it still looks rather messy, empty gaps between some items. Is there something else required in order to fix the issues? Please see https://ibb.co/eJeqoa
Any chance you could send me a live link?
Sure. I’ve had to set up a new page with just this on it as I can’t have it showing currently on the main site, please use pass test123 to access it http://jessandthebandits.com/instagram-test/
Hi, I just logged in and your page looks great! I think you’re just seeing a cached version. Try doing a hard refresh or use a different browser.
This will do the trick!
Just purchased and installed instagram journal. Using the shortcode builder on a page results in the collage carousel arrows to show but no instagram feed.
Also, when trying to use the shortcode in a theme .php file, it doesn’t work at all. Here’s the code I tried: <?php do_shortcode(‘[instagram-journal mode=”user” user_id=”00000000” gallery_mode=”collage”]’); ?> and <?php echo do_shortcode(‘[instagram-journal mode=”user” user_id=”00000000” gallery_mode=”collage”]’); ?>
Also got this error in the console:
Uncaught TypeError: b.fancybox.init is not a function
at HTMLDocument.<anonymous> (jquery.fancybox-1.3.4.pack.js:46)
at i (jquery.js?ver=1.12.4:2)
at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
at Function.ready (jquery.js?ver=1.12.4:2)
at HTMLDocument.K (jquery.js?ver=1.12.4:2)
Hi, can you send me a link so that I may take a look?
Apologies on the delay, I have been away for the past couple of days. I’m ready to provide you with exceptional support!
I just went to review your website and It appears to be no stylesheets loading. Can you let me know when it’s back up so that I can resolve this for you?
hi! i’ve one question about this item. I want to make one website with contest system with the same situation:
- user register to website and make the login on instagram (for remember the user)
- partecipate to the contest with the hashtag ”#contestxx”and all photos of their user are visible in the admin backend and is possible to select it for pubblish to website.
is possible it?
Hi, yes you can run contests however there is no login functionality with this plugin for visitors. Like most campaigns, the contest will happen directly in the instagram account. Does this make sense?
Hi, i just install the new update beceause of the square performance but they still show different size. is it possible to look square all ?or is there something i did wrong with the update?
See other comment.
and….when you click on a photo, a big photo shows with text below and i want a smaller photo with the tekst on the right site like the demo. Is that possible?
see link : http://roderickwolf.nl/discover/ and click
Hi, looking at your site I doesn’t appear that the update is activated. Did you replace the old files with the new?
i try again.
i renew the whole map, but the photos who are not square uploaded in insta are not square on the site
I just reloaded and it appears that you were just cached. Try clearing your cache or refreshing several times and you will see that your images are displaying properly.
THank u! everything is perfect again! xx
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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