I've only recently installed InstaShow, and the start was rather rough. It just didn’t work, no matter what I did. It didn’t load on the backend editor, it didn’t load on the page, the loading icon just kept spinning, and spinning, and spinning, and it just drove me crazy.
I’ve had some pretty lousy previous experience with other companies’ software, when things didn’t work, and I tried to contact support, and didn’t hear back from them. When I couldn’t make InstaShow work no matter what I did, I didn’t expect much from their support, too, I just contacted them out of desperation.
And here came the big surprise. They wrote me back, they were polite, friendly and professional. They knew their product well, and were able to fix this thing that’s got me banging my head against the wall in less than 24 hours. It turned out that I installed the plugin incorrectly, and when they moved one of the more important folders for me – bang! – it just worked!
I am impressed, grateful and happy. These guys are the best, and they really look out for their people, like they say!