Elfsight

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716 comments found.

kpott

kpott Purchased

Hi guys,

I just updated the plugin. Everything seems fine. Only thing, I don’t see the heart with the number of likes and the comment bubble either. Please help!

I’m using the Impreza theme if that can help.

Thanks and great update!

Hi kpott,

Thank you for using InstaShow and for your great feedback! Please, contact our Support Team at support@elfsight.com or https://elfsight.ticksy.com and provide us with the link to the page with the plugin. We’ll be happy to fix this for you!

Regards, Elfsight

wobbly

wobbly Purchased

Now I have the 500 error fixed as mentioend in a previous comment I have one issue with the upgrade.

The old version when you clicked on a tile, opened a single instance. In version 3.01 this opens up a scrolling instance of all instagram entries.

Whilst I quite like this, when I set up the site for a client they signed off on the single popup instance.

The client has not noticed the update as yet but when they do, they could argue that the site has changed away from what they signed off on and demand that is is reverted back to what they signed off on. At present I cannot do this and I will be in breach of contract.

So, my question is: Can you add back the single pop up instance as a choice so I can revert back. i.e. The choice between the single pop up instance or the new scrolling popup instance.

The problem with changing a fundamental part / design of the plugin is that: Whilst I personally do not mind the enhancement, most projects using this plugin will be for clients that go through a sign off process prior to payment. It is much like changing the colours of a website after launch and expecting the client to live with it.

Some clients will not be happy with a forced change in what they signed off on and legally, i am in breach of contract as I have made a change without their knowledge.

Hello wobbly,

Could you please message us at support@elfsight.com and provide us with the link to the website in question? No promises, but we’ll see if anything can be done about it.

Regards, Elfsight

olephb

olephb Purchased

Hi. The feed is no longer working. All pictures are hidden, but click og hover-effect works… wtf? This is not a support question, I require a little service for usage.

HI olephb,

Please, accept our apologies for this situation! The reason is that there had been some changes on the Instagram side that have affected the work of our plugin. This has been fixed by now in our latest update 3.0.1, which is now available on CodeCanyon.

Please, keep in mind that for all the versions prior to version 3.0. you need to update the plugin manually. Here’s an article that will explain about this – https://elfsight.com/blog/2017/12/elfsight-instagram-feed-3-0-awesome-update-2017/.

Please, let us know if the update fixes the issues for you.

Looking forward to your reply!

megacult

megacult Purchased

Hi. We have the same problem like olephb: the feed doesn’t work. We can see the hover effect, but no images. We try different usernames, hashtags, etc. – nothing works. But this is a basic function – for us no reason to renew the support. Thanks

Hi megacult,

Thank you for using InstaShow!

Please, accept our apologies for this situation! The reason is that there had been some changes on the Instagram side that have affected the work of our plugin. This has been fixed by now in our latest update 3.0.1, which is now available on CodeCanyon.

Please, keep in mind that for all the versions prior to version 3.0. you need to update the plugin manually. Here’s an article that will explain about this – https://elfsight.com/blog/2017/12/elfsight-instagram-feed-3-0-awesome-update-2017/.

Please, let us know if the update fixes the issues for you.

Looking forward to your reply!

Yep… same problem as @olephb and @megacult. No imagery at all. Please get this fixed. Thank you.

If you’re using v2.5.2 “InstaShow” in the file /api/index.php you can modify the function instagram_resize_image (line 1176) and get rid of the scaling in the /s wdith/height parts and get imagery back (keep the ’/e$1/’ in the middle else if). Doesn’t work for videos… still trying to figure that one out…

Ok… even easier/better (with v2.5.2) just replace the instagram_resize_image function in /api/index.php:1176 with the following. Basically just losing the ‘v’ in the CDN path fixes this… for how long who knows, but it works so there ya go.

function instagram_resize_image($url, $width, $height) { if (preg_match(’#/s\d+x\d+/#’, $url)) { $url = str_replace(”/vp/”,”/p/”, $url ); return preg_replace(’#/s\d+x\d+/#’, ’/s’ . $width . ‘x’ . $height . ’/’, $url); }

} else if (preg_match('#/e\d+/#', $url)) {
    $url = str_replace("/vp/","/p/", $url );
    return preg_replace('#/e(\d+)/#', '/s' . $width . 'x' . $height . '/e$1/', $url);
} else if (preg_match('#(\.com/[/]+)/#', $url)) {
    $url = str_replace("/vp/","/p/", $url );
    return preg_replace('#(\.com/[/]+)/#', '$1/s' . $width . 'x' . $height . '/', $url);
}
return null;

Hey skiwhitefish,

Thank you so much for helping out everyone with this solution!

We’re so lucky to have you guys as a community, it’s a great pleasure to work with you all!

However, we’ll still be happy to look into the issue you’ve reported initially. Please, contact us at support@elfsight.com and let us know what we can do for you.

Regards, Elfsight

Same Problem here! Images don’t load (error 403). Thank you @skiwhitefish you saved my day!

Hello jv4,

It’s great to know that your plugin’s working. If any questions come up, you’re always welcome to contact us at support@elfsight.com.

Regards, Elfsight

well both versions 2.5 and 3.0 only work after the fix provided by @skiwhitefish. I hope you will look into the problem and fix it with the next update!

Hello jv4,

Why didn’t you update to 3.0.1? It works without any additional fixes. Please, try to update and let us know if it helps.

Regards, Elfsight

jhme51

jhme51 Purchased

Hi same problem as @olephb and @megacult. No imagery at all. Quick question is updates only for support paying sites or is it lifetime. Can only get version 2.5

jhme51

jhme51 Purchased

Sorry didn’t read the comments. You’re support already answered many times solution is here https://elfsight.com/help/update-wordpress-instashow-plugin-version-3-0/

jhme51

jhme51 Purchased

Did I mention Great plugin….......;)

Hey jhme51,

Thank you for using InstaShow and for your great feedback! :)

Have a great user experience with InstaShow, and don’t hesitate to contact us if you have any other questions.

Have a great day!

My site just updated to WP492, not sure if this has caused an issue, but my feeds are there, but visually there is nothing to see until you hover the mouse over them? http://daveporter.info/

Ignore above comment, all good updated to latest version – sorry for not reading more carefully :)

Hey daveporter,

It’s great to know that the plugin’s working fine now! Have a great user experience with InstaShow!

Regards, Elfsight

milkthecow

milkthecow Purchased

Excellent! I’ve updated the plugin – no longer works as it gets 403 errors and doesn’t load on the page. I then have to renew my support for you guys so you can take a look at the problem you’ve created. I then try to send you a support ticket which is promptly refused as I haven’t got support for my purchase code…apparently…even though I’ve just bought extended support. Go figure. No way to contact you except through the comments section. Any ideas what I’m supposed to do?? Not great is it?

Hello milkthecow,

It’s not great at all, very annoying and upsetting, and we totally understand you on this point! Please, message us at support@elfsight.com and provide us with the link to your website. We’ll look into the issue right away.

Regards, Elfsight

I was experiencing the same issue others reported recently (images no longer displaying due to recent changes on IG’s end) AND I couldn’t get it to work despite having updated to the most recent version of the plugin (3.0.1 as of today). Turns out my issue had to do with a setting from an older version (2.5.2), the “custom location of the API” (we had to move it to the site’s root to get it to work)... this is no longer a setting in the plugin’s options BUT it appears to remain saved in the database. As soon as we copied the /api/ folder from the plugin’s folder structure to the site’s root, it started working again (images loading properly, etc.).

Elfsight, please look into this as it might affect other users. Since you no longer support a custom location for the api folder, you might need to force it to look for it in the original plugin folder structure so that custom value gets overridden in the db (or bring that option back to the settings).

Cheers for an otherwise fantastic plugin!

Hello aplussideas,

Thank you for using InstaShow and for your great feedback! We appreciate your pointing us in this direction, and we’ll definitely have to come up with a solution for this.

If you ever have any other questions, please, don’t hesitate to contact us right away.

Have a great day!

juliordz

juliordz Purchased

Hello, there seems to be a bug in Internet Explorer. When clicking on the instagram the lightbox appears > when clicking the “X” to exit out the website locks up. Any help is greatly appreciated

Hello juliordz,

Thank you for using InstaShow! Please, message us at support@elfsight.com and provide us with the direct link to the page with the plugin. We’ll be happy to check this for you.

Regards, Elfsight

lf2factory

lf2factory Purchased

hi.. We use your plugin from ages and it was alwasy perfectly working with Avada and FusionCore. But since we did the last update, we can see only the overlay.The images behind is not visible ! Check just before the footer here : https://veritycoonanyoga.com Can you help us plese to fix it.

Hi lf2factory,

Thank you for using InstaShow!

Please, accept our apologies for this situation! The reason is that there had been some changes on the Instagram side that have affected the work of our plugin. This has been fixed by now in our latest update 3.0.1, which is now available on CodeCanyon.

Please, keep in mind that for all the versions prior to version 3.0. you need to update the plugin manually. Here’s an article that will explain about this – https://elfsight.com/blog/2017/12/elfsight-instagram-feed-3-0-awesome-update-2017/.

Regards, Elfsight

Even after I updated to latest 3.01, there is no picture from Instagram only a spinning wheel? Any advise please https://www.larsskree.com/instagram/

Hello dko10440,

Thank you for using InstaShow! Please, message us at support@elfsight.com and provide us with the access to your website. We’ll be happy to fix this for you.

Regards, Elfsight

​i installed the new update for the plugin, i select Add plugin script to every page ON

the layout is stuck to carousel even when i select grid, how i can force the design to use grid layout?

anyone?

Hi, I am not sure what happened but I can no longer see my instagram image or video. Here is an imagre of what I am seeing https://imgur.com/a/0xMhc

Demo isnt working, I enter @username and nothing shows up, i just get spinning wheel.

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