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Hello, I’ve purchased your plugin yesterday and I really like it. But I have the Screets Chat plugin installed and there seems to be a conflict with your plugin. When Screets Chat is enabled, Instashow doesnt show up. As soon as I disable Screets Chat, Instashow works fine. Any ideas how to solve this issue? Many thanks in advance!
Hmm…now I have Screets Chat disabled and anyway, Instashow doesnt show up at all….:/
Thank you for choosing our plugin. We’re glad that you like it.
Please open a ticket in our support center at https://elfsight.ticksy.com , provide us with a link to your website and our support team will try to help you.
Hi, I have a question about your plugin,
is there a way that i can add a private user in the feed ?
my website is for members only, and i have a private account that i want to display for them
Thank you for your interest in InstaShow! Regretfully, our plugin doesn’t work with private accounts due to certain Instagram API restrictions. We’re very sorry about that, and we hope you’ll find the solution you need!
It looks great, I just bought and downloaded it. I’m not a developer but I expected it to be easier to install. I used to have some free galleries (www.instush.com) in my website, which was very easy to manage. But InstaShow looks much more difficult to install. Please, can anyone help me?
Thank you for choosing InstaShow! Here’s an installation tutorial for you: https://elfsight.com/blog/2016/09/how-to-add-instagram-feed-to-wordpress-website
We hope it helps!
The point is my “Plugins” page (on my WordPress.com admin panel) doesn’t have the button “Upload Plugin”. Do you know why? Thanks!
Please, clear your browser cache, and check the button once again. If that doesn’t help, please, open a ticket at our Support Center at https://elfsight.ticksy.com and provide us with the link to your website and access to your WordPress admin panel. Our development team will be happy to help you!
I purchased the plugin yesterday, everything worked great and we kept working on the site, we finished, plugin still worked. Now I woke up and checked the site and the plugin just hangs on the loader. I went into the settings panel for the plugin and the style demo just kept trying to load. Something’s not retrieving the images from instagram. Is this a server issue on someone’s part? Is there anything I can do?
Thank you for using our plugin! Please, open a ticket at our Support Center at https://elfsight.ticksy.com , provide us with a link to your website and the access to your WordPress admin panel, and our support team will be happy to help you!
My server detects malware in the plugin.
Thank you for using InstaShow! Unfortunately, some antivuris software might treat certain parts of the plugin as a virus due to the minified code, however, you don’t have to worry, as our plugins don’t contain malware. You need to contact your hosting support and ask them to add an exception for our plugin to the antivirus.
Hi, pre-sale question.
If I put my add to cart shopify link on the IG photo description, can I make it clickable on Instashow?
Thank you for your interest in InstaShow! Any clickable link in the Instagram image description will also be clickable on InstaShow. However, you might want to check out the Shopify version of InstaShow that was developed specifically for that platform. You will find it on Shopify Apps center.
I have an issue with “Limit posts”’, i’m not able to fetch all my instagram posts with 0 as limit posts or 100 same result
Thank you for using InstaShow! Please, open a ticket at our Support Center at https://elfsight.ticksy.com , provide us with a link to your website and the access to your WordPress admin panel, and our support team will be happy to fix this for you!
Hi, I wanted to buy both your Insta and Youtube plugin for WP, thought i had put them in the shopping cart but I bought the Insta twice and not the Youtube one… Can I get a refund for this 1 extra Insta item?
I don’t mind exchanging the 2nd item against the Youtube plugin I initially wanted to buy, but I don’t know if its possible and if I would be notified for any update etc…
Thank you for choosing our products! Please, send us a message at firstname.lastname@example.org, and we’ll tell you how to proceed in this situation.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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