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How can I activate this plugin please? When I enter my purchase code and click the green ACTIVATE button nothing happens.
Thank you for choosing InstaShow! Our team will be happy to help you fix this. Could you please message us at email@example.com or open a ticket at our support center at https://elfsight.ticksy.com and provide us with the access to your WordPress admin panel?
how can we get a high resolution image when people click a post? the resolution looks low on click
Thank you for your interest in InstaShow! Could you please provide us with the link to the website with the low resolution images? This might be some local issue, we’d like to take a look before we advise you.
I love this Plugin. A little Question, when i click the Video on my Website, then the Video Resolution is not so good since few days.
Thank you for using our plugin and for your fantastic feedback! We’ll need to take a look at the plugin on your website to be able to advise you better. Could you please provide the direct link to the page it’s installed on?
Yeah thats the Link https://www.derdrummer.ch/#section-instagram Thanks!
What we see on your website is that the videos are 640px in width, the way Instagram gives them out by default.
If you want the videos to be larger, you can use the experimental option popup_hr_images to turn on the 1080px resolution support for Instagram post. This is how you can add it to the shortcode:
[instashow id=”1” popup_hr_images=”true”]
However, this feature was implemented using Instagram API functions, which are not documented. We can’t guarantee that it will run properly all the time.
Ok, cool thanks for this Infos. Can i change the Size for the Images or Videos in the Popup?
Unfortunately, we don’t support this functionality yet, but we’ll consider adding it to our future updates.
Hi elfsight thanks for the awesome work, I love it!
I only have one issue on my website, http://www.stina.id/home/
The top section of the popup is blocked by the fixed header.
Is there someway to fix this? I prefer to minimize the popup for desktop. For smartphone, it’s perfect already.
Thank you for choosing InstaShow! To fix the popup’s behavior, you need to add the following CSS code to Custom CSS field on InstaShow Preferences page:
z-index: 999999 !important;
Hi, when updating to the latest version 2.3.1, my site breaks (error 500). An old version 1.9.5 is working fine. I tested theme and plugins conflict (by deactivating) but no results. Did you hear about this in the latest version? Do you know what to do?
Thank you for using InstaShow! This isn’t a common error that comes up with version 2.3.1, so there could be some local issue on your side. Our development team will be happy to help you diagnose and fix it. Could you please message us at firstname.lastname@example.org and provide us with the link to the page InstaShow is installed to and with the access to your WordPress admin panel?
Thanks, I’ve send an email. Pls handle with care because it’s for an important client. thank you
Our developers are looking into your report right now, don’t worry, we’ll be very careful!
My feed don’t load. Not even in the app on the admin.
Thank you for using InstaShow! We’re very sorry to learn that it’s not working for you. Please, open a ticket at our Support Center at https://elfsight.ticksy.com and provide us with the link to the page you’ve installed InstaShow to and the access to your WordPress admin panel.We’ll be happy to help!
Hi, I purchased the program but does not display all images. The first 100 images are displayed, the last 50 about no. It’s definitely a bug in the program, since even from your site (in the demo) gives me the same problem on my account.
Account on instagram : dinofattorini
you can try, last photo there are not showed (you can try with your demo, i have same problem on my site)
Thank you for using InstaShow! The behavior you’re reporting is not a bug, it’s the designed behavior. You see, the InstaShow WordPress plugin has restrictions on the number of Instagram images it can load and display. The default limit is 100 images from an account or hashtag, to keep up the plugin performance.
Increasing the image limit will change this restriction. Go to the plugin Preferences page, find the Media limit field in API Settings (Advanced) section, and specify the necessary value. However, remember that raising the limit of images will make the plugin load slower. We do not recommend to set the limit above 500.
We hope this helps!
Hi, is there a way to make my feed randomise the order of pictures it shows?
Thank you for using InstaShow! Unfortunately, our plugin doesn’t support this functionality. but we’ll consider it for our future updates! We’re very sorry for the inconvenience!
Not a problem thanks for the fast reply and it would be a great option to have in the future
You’re welcome, ghengis! Let us know if you have any other questions!
Hi. Great plugin. However, i have an issue that the image is cropped compare to the image on the Instagram. It´s the meny shown on top of page: http://walvet.se
Thank you for using InstaShow! Our development team will now take a look into the situation. We will get back to you as soon as we can.
Only non-square images are cropped, so that they could fit into a square frame. Unfortunately, this can’t be fixed right now, as our grid only supports square-shaped images.
Ahhh… so that can´t be fixed in a CSS or other way?
Unfortunately, it can’t. I’m very sorry for the inconvenience!
Source by #hashtag is not working, also on your live demo.
Are you aware of this bug?
Hello, I´m just speeding up my site, and got suggestion to change the sizo from 320×320 to 150×150 , is there any chance to do it ? thanks
Thank you for using InstaShow!
Our plugin doesn’t optimize or resize the images, it displays them directly from Instagram. The only thing it does in this respect is choose the image size that best fits your website from the ones provided by Instagram.
Hi there. Prepurchase question here. Can the user click “vote” in the website which i’ll be installing the plugin or this can only be done via Instagram website? And does it offer moderation based on hashtags?
Thank you for your interest in our product.
Our plugin only displays the number of comments and likes. Unfortunately, it doesn’t allow to like a post or add a comment.
Concerning the moderation, there is a filter feature, which allows you to exclude undesired posts by usernames, other hashtags, post or location URL. So you can moderate your feed as you want.
Let us know if you have further questions.
is it possible to make the images as non square? it appears the images are getting cropped
Thank you for your interest in InstaShow! We can provide a solution for you that will make a non-square image fit into a square space without getting cropped, however, in this case there will be blanks either on the sides of the image, if it’s vertical, or at the top and bottom if it’s horizontal. If this is okay with you, you can contact the Support Team after you get the plugin, and they’ll be happy to implement this solution on your website.
Can I choose which picture to show and not to?
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