Elfsight

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876 comments found.

ninanina

ninanina Purchased

hello, short question,i need plugin again for another homepage. on mobile its so, thats anly 1 picture is shown and the other only can be seen, if i click “load more” is there andy setting, thats shows 4 oder 5 pictures on mobile view and not only one?

Hello ninanina,

Thank you for using Elfsight Instagram Feed!

To display this kind of grid on mobile, you need to set the Mobile Optimization option. It’s located on Layout tab of your plugin’s settings, Columns and Rows section – http://joxi.ru/l2Zk6Vkt8bgNoA . You can set the required number of columns and rows to display on mobile. Please, keep in mind that you can set up several different grids for one and the same gallery, to display on different mobile devices.

Regards,
Elfsight

Hi,

The number of posts to display isn’t working for numbers bigger than 12. Works when I go lower than 12. just not higher.

I’ve no error message front or backend and this issues is on a couple of different websites I’ve tried.

Thanks, J

Hi jonathancreative,

Thank you for using Elfsight Instagram Feed!

Please, accept our apologies for this issue!

The point is that Instagram is now making a lot of changes on its side, and it affects all the plugins that work with it. Our developers are right now finishing an update that will allow InstaShow to work with all these changes. It will be available for download on CodeCanyon by the end of the day today, or tomorrow at the latest.

Thank you for your patience and understanding!

Great, appreciate it.

joefazee

joefazee Purchased

Plugin is not pulling new posts even after 1 hour.

Hello joefazee,

Thank you for using Elfsight Instagram Feed!

Please, accept our apologies for this issue!

The point is that Instagram is now making a lot of changes on its side, and it affects all the plugins that work with it. Our developers are right now finishing an update that will allow InstaShow to work with all these changes. It will be available for download on CodeCanyon by the end of the day today, or tomorrow at the latest.

Thank you for your patience and understanding!

Elfsight

The feed is still not working even with that 3.3 update. 1 or 2 images load of a 6×2 grid on Chrome and Safari .

Hello bushycreative,

Thank you for using Elfsight Instagram Feed!

We’re very sorry to know that the issues still persist. Please, clear your browser’s cache or check the feed in incognito mode, and if the issues are still there, message us at support@elfsight.com and provide us with the direct link to the page with the plugin. We’ll be happy to check it for you.

Regards,
Elfsight

r_i_c_o

r_i_c_o Purchased

Hi there, is there a limit of posts /images you can show currently? Whatever id o i cant get past 16 post/images to show. I just bought the plugin.

Cheers, Rico

Hello Rico,

Thank you for using Elfsight Instagram Feed!

This appears to be an issue we’ll be happy to fix for you. Please, message us at support@elfsight.com and provide us with temporary access to your WordPress admin panel. We’ll be happy to help!

Regards,
Elfsight

Hi,

I’m just purchased the plugin and I can’t get it past 12 posts, I understand that Instagram is changing their source code so this may mess up your plugin. Could you advise if this is the cause of it and if there is a fix?

Kind Regards Tom

Hi Tom,

Thank you for choosing Elfsight Instagram Feed!

You’re absolutely right in thinking that this behavior is caused by the Instagram-side changes. However, we do have a solution for this, and it’s going to be released soon in an update. In the meantime, we’ll be happy to implement it for you.

Please, message us at support@elfsight.com and provide us with the link to your website and with temporary access to your WordPress admin panel. We’ll be happy to help!

Regards,
Elfsight

Thank you for your reply, I have sent the details via the support ticket.

Thank you, Tom!

And we believe we’ve already fixed it for you! :)

Regards,
Elfsight

I just updated my plugin and had some issues. I deleted the plugin completely and re-uploaded the latest update 3.3 and it works great. I am having the same issues as UnknownAXHF above where even when I set the posts to 30 it is only showing 12.

Hello Gravnetic,

Thank you for using Elfsight Instagram Feed!

Please, accept our apologies for this issue! We already have a solution for it, and it’s going to be released soon in an update. In the meantime, we’ll be happy to implement it for you.

Please, message us at support@elfsight.com and provide us with the link to your website and with temporary access to your WordPress admin panel. We’ll be happy to help!

Regards,
Elfsight

Hey guys your latest update and “fix” to the post count did not work. 12 is still the max

....and yes i cleared my browser cache. Checked it on a completely new network even.

Hey RickabyDesign,

Thank you for using Elfsight Instagram feed!

We’re very sorry to know that the issues still persist on your site after the update. However, we believe we have the solution for you. Please, message us at support@elfsight.com and provide us with temporary access to your WordPress admin panel. We’ll be happy to implement it.

Regards,
Elfsight

yasza

yasza Purchased

Hi, our instagram widget not showing the image and just check that required the plugin version 3.0 but no update option from wordpress plugin page yet. How to get latest version?

Hi yasza,

Thank you for using InstaShow!

For all versions prior to version 3.0 you need to update the plugin automaticallty. Here’s an article that will explain how to do it – https://elfsight.com/blog/2017/12/elfsight-instagram-feed-3-0-awesome-update-2017/ Please, update your plugin to the most current version 3.0.0.

Regards,
Elfsight

HI there We are having an issue where some posts don’t load and leaves gaps – it seem that is video related.

Hi AudioVoyeur,

Thank you for using Elfsight Instagram Feed!

Please, message us at support@elfsight.com and provide us with temporary access to your WordPress admin panel. We’ll be happy to help!

Regards,
Elfsight

Hello,

On this page the photos of Instagram do not appear all (only 5):

http://vivepamplona.co/ambra-sport/#instagram https://www.instagram.com/ambrasport/​

Luis Balboa

Hello, i put one more picture on Instagram and continues without updating:

https://www.instagram.com/ambrasport/​ http://vivepamplona.co/ambra-sport/#instagram

Thanks to solve!

Working well! Great job :) Thanks

Hello Luis,

That was probably the cache that our plugin uses. It might take up to three hours for a new post to make it to your feed.

Regards,
Elfsight

artcre

artcre Purchased

Is it possible to use for example Loco Translate for plugin translation? Some words have not been translated quite correct and it seems take quite a long time to get upgrades.

artcre

artcre Purchased

It’s OK if you use Instagram translations but still I hope that there could be possibility to use “customized” translations.

This comment is currently being reviewed.

Mujathel

Mujathel Purchased

“Services not available now” error dispaly please Reply ASAP

Mujathel

Mujathel Purchased

I have sent mail in support@elfsight.com for my website detail please fixed ASAP.

Hello Mujathel,

Thank you for using Elfsight Instagram Feed!

Our developers will take a look into the issue as soon as possible. In the meantime, please, make sure that you’re using version 3.4.0, it might fix the issue for you.

Regards,
Elfsight

Doshaburi

Doshaburi Purchased

Hello, after applying the latest update my filter exclusions seem to have stopped working.

Hello Doshaburi,

Thank you for using Elfsight Instagram Feed!

By the latest update do you mean version 3.4.0? If you do, please, message us at support@elfsight.com and provide us with the direct link to the page with the plugin. We’ll be happy to check this for you.

Regards,
Elfsight

xonet

xonet Purchased

Is this the latest version? Version 2.5.2 You have the latest version Last checked on april 19, 2018 at 7:49 f m Martin

Hello Martin,

Thank you for using Elfsight Instagram Feed!

The latest version is currently 3.4.0. Please, keep in mind that with all the versions prior to version 3.0 you need to update manually. Here’s an article that will explain this in greater detail – https://elfsight.com/blog/2017/12/elfsight-instagram-feed-3-0-awesome-update-2017/

Regards,
Elfsight

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