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How can I activate this plugin please? When I enter my purchase code and click the green ACTIVATE button nothing happens.
Thank you for choosing InstaShow! Our team will be happy to help you fix this. Could you please message us at firstname.lastname@example.org or open a ticket at our support center at https://elfsight.ticksy.com and provide us with the access to your WordPress admin panel?
thanks I figured out it’s not working in Safari but Chrome is fine. Is there any way the thumbnails can be responsive? I have a layout with 12 columns and 1 rows which goes all the way across the bottom of the website. It looks ok on desktop but on mobile they are very tiny
We’re glad to know you’ve activated the plugin! To make the feed look good on mobile, you need to enable the responsive breakpoints option. Here’s a short tutorial for you – https://elfsight.com/help/instagram-feed-instashow-not-going-responsive-mobile/ .
Thank you that helped! Just one more question…is there any way I could minimise the images to speed up the website loading? for example “image is resized in HTML or CSS from 640×640 to 241×241. Serving a scaled image could save 62.5KiB (85% reduction).”
Please, accept our apologies for the delay in replying. Our plugin takes the images directly from Instagram, and it doesn’t process them in any way. By default, it picks up the optimum image size depending on the size of the images in the widget. So unfortunately, this behavior can’t be changed at the moment.
how can we get a high resolution image when people click a post? the resolution looks low on click
Thank you for your interest in InstaShow! Could you please provide us with the link to the website with the low resolution images? This might be some local issue, we’d like to take a look before we advise you.
I love this Plugin. A little Question, when i click the Video on my Website, then the Video Resolution is not so good since few days.
Thank you for using our plugin and for your fantastic feedback! We’ll need to take a look at the plugin on your website to be able to advise you better. Could you please provide the direct link to the page it’s installed on?
Yeah thats the Link https://www.derdrummer.ch/#section-instagram Thanks!
What we see on your website is that the videos are 640px in width, the way Instagram gives them out by default.
If you want the videos to be larger, you can use the experimental option popup_hr_images to turn on the 1080px resolution support for Instagram post. This is how you can add it to the shortcode:
[instashow id=”1” popup_hr_images=”true”]
However, this feature was implemented using Instagram API functions, which are not documented. We can’t guarantee that it will run properly all the time.
Ok, cool thanks for this Infos. Can i change the Size for the Images or Videos in the Popup?
Unfortunately, we don’t support this functionality yet, but we’ll consider adding it to our future updates.
Hi elfsight thanks for the awesome work, I love it!
I only have one issue on my website, http://www.stina.id/home/
The top section of the popup is blocked by the fixed header.
Is there someway to fix this? I prefer to minimize the popup for desktop. For smartphone, it’s perfect already.
Thank you for choosing InstaShow! To fix the popup’s behavior, you need to add the following CSS code to Custom CSS field on InstaShow Preferences page:
z-index: 999999 !important;
Hi, when updating to the latest version 2.3.1, my site breaks (error 500). An old version 1.9.5 is working fine. I tested theme and plugins conflict (by deactivating) but no results. Did you hear about this in the latest version? Do you know what to do?
Thank you for using InstaShow! This isn’t a common error that comes up with version 2.3.1, so there could be some local issue on your side. Our development team will be happy to help you diagnose and fix it. Could you please message us at email@example.com and provide us with the link to the page InstaShow is installed to and with the access to your WordPress admin panel?
Thanks, I’ve send an email. Pls handle with care because it’s for an important client. thank you
Our developers are looking into your report right now, don’t worry, we’ll be very careful!
My feed don’t load. Not even in the app on the admin.
Thank you for using InstaShow! We’re very sorry to learn that it’s not working for you. Please, open a ticket at our Support Center at https://elfsight.ticksy.com and provide us with the link to the page you’ve installed InstaShow to and the access to your WordPress admin panel.We’ll be happy to help!
Hi, I purchased the program but does not display all images. The first 100 images are displayed, the last 50 about no. It’s definitely a bug in the program, since even from your site (in the demo) gives me the same problem on my account.
Account on instagram : dinofattorini
you can try, last photo there are not showed (you can try with your demo, i have same problem on my site)
Thank you for using InstaShow! The behavior you’re reporting is not a bug, it’s the designed behavior. You see, the InstaShow WordPress plugin has restrictions on the number of Instagram images it can load and display. The default limit is 100 images from an account or hashtag, to keep up the plugin performance.
Increasing the image limit will change this restriction. Go to the plugin Preferences page, find the Media limit field in API Settings (Advanced) section, and specify the necessary value. However, remember that raising the limit of images will make the plugin load slower. We do not recommend to set the limit above 500.
We hope this helps!
Hi, is there a way to make my feed randomise the order of pictures it shows?
Thank you for using InstaShow! Unfortunately, our plugin doesn’t support this functionality. but we’ll consider it for our future updates! We’re very sorry for the inconvenience!
Not a problem thanks for the fast reply and it would be a great option to have in the future
You’re welcome, ghengis! Let us know if you have any other questions!
Hi. Great plugin. However, i have an issue that the image is cropped compare to the image on the Instagram. It´s the meny shown on top of page: http://walvet.se
Thank you for using InstaShow! Our development team will now take a look into the situation. We will get back to you as soon as we can.
Only non-square images are cropped, so that they could fit into a square frame. Unfortunately, this can’t be fixed right now, as our grid only supports square-shaped images.
Ahhh… so that can´t be fixed in a CSS or other way?
Unfortunately, it can’t. I’m very sorry for the inconvenience!
Source by #hashtag is not working, also on your live demo.
Are you aware of this bug?
Hello, I´m just speeding up my site, and got suggestion to change the sizo from 320×320 to 150×150 , is there any chance to do it ? thanks
Thank you for using InstaShow!
Our plugin doesn’t optimize or resize the images, it displays them directly from Instagram. The only thing it does in this respect is choose the image size that best fits your website from the ones provided by Instagram.
Hi there. Prepurchase question here. Can the user click “vote” in the website which i’ll be installing the plugin or this can only be done via Instagram website? And does it offer moderation based on hashtags?
Thank you for your interest in our product.
Our plugin only displays the number of comments and likes. Unfortunately, it doesn’t allow to like a post or add a comment.
Concerning the moderation, there is a filter feature, which allows you to exclude undesired posts by usernames, other hashtags, post or location URL. So you can moderate your feed as you want.
Let us know if you have further questions.
is it possible to make the images as non square? it appears the images are getting cropped
Thank you for your interest in InstaShow! We can provide a solution for you that will make a non-square image fit into a square space without getting cropped, however, in this case there will be blanks either on the sides of the image, if it’s vertical, or at the top and bottom if it’s horizontal. If this is okay with you, you can contact the Support Team after you get the plugin, and they’ll be happy to implement this solution on your website.
Can I choose which picture to show and not to?
Thank you for your interest in InstaShow! You can exclude the images you don’t want to have in your feed by a hashtag, username or an URL by using filter Except. You can try it out in our online demo at https://elfsight.com/instagram-feed-instashow/wordpress/#demo .
I really love this plugin. Thanks so much for creating it. I’m wondering if you’ll consider writing code so that hashtags as comments will appear. Typically I hashtag my instagram posts as the first comment. They don’t seem to show up, though. Thanks again.
Thank you for using InstaShow and for your great feedback! Yes, unfortunately, our plugin doesn’t support the functionality you’re talking about, we’re very sorry for the inconvenience! We will consider implementing it in our future updates, thank you for pointing us this way.
1. Can i integrate your pluggin in my blog page with the others articles?
2. Do I need to pay more than the pluggin price if i use it only in one website, I ask that because i saw in your website an additional info in https://elfsight.com/instagram-feed-instashow/wordpress/#pricing?
I´m waiting your feedback.
Thank you for your interest in InstaShow! Yes, you can integrate the plugin with an existing webpage. After you configure the settings, you’ll get a shortcode that you’ll need to add to the page to a place that supports WordpPress shortcodes, and that’s it.
You can set up as many galleries as you like on one website, without paying any additional fees.
Hi! I bought this plugin, but i have a problem. I set any combination of @username and #hashtag, but does not work. It works only with @username, so there are only image from @username and not from #hashtag. Why?
Thank you for using InstaShow! Could you please open a ticket at https://elfsight.ticksy.com and provide us with the link to the page you’ve installed the plugin to, and the combination of usernames and hashtags that you’ve set as the source? Our development team will be happy to look into it for you!
I’m looking for a way to have 1 image shown with his feed of comments and likes on the right. Is it possible?
Thank you for using InstaShow! You can feature a single image in the feed by setting its Instagram URL as the source.
Unfortunately, our plugin doesn’t support displaying comments and likes in the way you require. They will be displayed on the right only when you open the popup window. We’re very sorry for the inconvenience!
Alright. This could be added to the “to do” or not?
I will forward your feature request to the development team, by all means, and they’ll see if this is something we can do, and when.
Can I insert this into a wordpress theme template using php? If so, is there documentation?
Thank you for using InstaShow! Yes, you can insert InstaShow shortcode into a theme template. Here’s a short article that might help you -
How to make full page, so the instashow cover all the page. I read some comments and followed, but it shows a scrolling bar and have space on top and bellow.
Thank you for using InstaShow! Our Support Team will be happy to advise you, however, we need to take a look at your website first. Could you please open a ticket at our Support Center at https://elfsight.ticksy.com and provide us with the direct link to the page you’ve installed the plugin to, and with access to your WordPress admin panel?
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