Elfsight

Elfsight supports this item

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514 comments found.

oktikart

oktikart Purchased

How can I activate this plugin please? When I enter my purchase code and click the green ACTIVATE button nothing happens.

Hello oktikart,

Thank you for choosing InstaShow! Our team will be happy to help you fix this. Could you please message us at support@elfsight.com or open a ticket at our support center at https://elfsight.ticksy.com and provide us with the access to your WordPress admin panel?

Regards,
Elfsight

how can we get a high resolution image when people click a post? the resolution looks low on click

Hello map85,

Thank you for your interest in InstaShow! Could you please provide us with the link to the website with the low resolution images? This might be some local issue, we’d like to take a look before we advise you.

Regards,
Elfsight

I love this Plugin. A little Question, when i click the Video on my Website, then the Video Resolution is not so good since few days.

Hello davekjazz,

What we see on your website is that the videos are 640px in width, the way Instagram gives them out by default.

If you want the videos to be larger, you can use the experimental option popup_hr_images to turn on the 1080px resolution support for Instagram post. This is how you can add it to the shortcode:

[instashow id=”1” popup_hr_images=”true”]

However, this feature was implemented using Instagram API functions, which are not documented. We can’t guarantee that it will run properly all the time.

Regards,
Elfsight

Ok, cool thanks for this Infos. Can i change the Size for the Images or Videos in the Popup?

Dave,

Unfortunately, we don’t support this functionality yet, but we’ll consider adding it to our future updates.

Regards,
Elfsight

Hi elfsight thanks for the awesome work, I love it!

I only have one issue on my website, http://www.stina.id/home/

http://www.stina.id/wp-content/uploads/2017/03/Instashow-Popup-Problem.jpg

The top section of the popup is blocked by the fixed header.

Is there someway to fix this? I prefer to minimize the popup for desktop. For smartphone, it’s perfect already.

Thank you.

Hello anthonyloekita,

Thank you for choosing InstaShow! To fix the popup’s behavior, you need to add the following CSS code to Custom CSS field on InstaShow Preferences page:

.instashow-popup { z-index: 999999 !important; }

Regards,
Elfsight

MyraD

MyraD Purchased

Hi, when updating to the latest version 2.3.1, my site breaks (error 500). An old version 1.9.5 is working fine. I tested theme and plugins conflict (by deactivating) but no results. Did you hear about this in the latest version? Do you know what to do?

Regards, Myra

Hi MyraD,

Thank you for using InstaShow! This isn’t a common error that comes up with version 2.3.1, so there could be some local issue on your side. Our development team will be happy to help you diagnose and fix it. Could you please message us at support@elfsight.com and provide us with the link to the page InstaShow is installed to and with the access to your WordPress admin panel?

Regards,
Elfsight

MyraD

MyraD Purchased

Thanks, I’ve send an email. Pls handle with care because it’s for an important client. thank you :-)

Hi MyraD,

Our developers are looking into your report right now, don’t worry, we’ll be very careful!

Regards,
Elfsight

My feed don’t load. Not even in the app on the admin.

Hello peoplendata,

Thank you for using InstaShow! We’re very sorry to learn that it’s not working for you. Please, open a ticket at our Support Center at https://elfsight.ticksy.com and provide us with the link to the page you’ve installed InstaShow to and the access to your WordPress admin panel.We’ll be happy to help!

Regards,
Elfsight

Hi, I purchased the program but does not display all images. The first 100 images are displayed, the last 50 about no. It’s definitely a bug in the program, since even from your site (in the demo) gives me the same problem on my account.

Account on instagram : dinofattorini you can try, last photo there are not showed (you can try with your demo, i have same problem on my site)

Thank you!

Hi dinofattorini,

Thank you for using InstaShow! The behavior you’re reporting is not a bug, it’s the designed behavior. You see, the InstaShow WordPress plugin has restrictions on the number of Instagram images it can load and display. The default limit is 100 images from an account or hashtag, to keep up the plugin performance.

Increasing the image limit will change this restriction. Go to the plugin Preferences page, find the Media limit field in API Settings (Advanced) section, and specify the necessary value. However, remember that raising the limit of images will make the plugin load slower. We do not recommend to set the limit above 500.

We hope this helps!

Regards,
Elfsight

ghengis

ghengis Purchased

Hi, is there a way to make my feed randomise the order of pictures it shows?

Hi ghengis,

Thank you for using InstaShow! Unfortunately, our plugin doesn’t support this functionality. but we’ll consider it for our future updates! We’re very sorry for the inconvenience!

Regards,
Elfsight

ghengis

ghengis Purchased

Hi Elfsight

Not a problem thanks for the fast reply and it would be a great option to have in the future

Cheers

You’re welcome, ghengis! Let us know if you have any other questions!

Regards,
Elfsight

Hi. Great plugin. However, i have an issue that the image is cropped compare to the image on the Instagram. It´s the meny shown on top of page: http://walvet.se

Thank you :)

Hi geotectives,

Only non-square images are cropped, so that they could fit into a square frame. Unfortunately, this can’t be fixed right now, as our grid only supports square-shaped images.

Regards,
Elfsight

Ahhh… so that can´t be fixed in a CSS or other way?

geotectives,

Unfortunately, it can’t. I’m very sorry for the inconvenience!

Regards,
Elfsight

tberin

tberin Purchased

Hello,

Source by #hashtag is not working, also on your live demo. Are you aware of this bug?

Thank you.

Hello tberin,

Thank you for using InstaShow! The plugin works with hashtags as sources – http://joxi.ru/GrqKJLKSP59e2z , so this must be an issue with the hashtag you’re trying to use as the source. Please, message us at support@elfsight.com, and give us the hashtag you’re using. We’ll be happy to look into this for you!

Regards,
Elfsight

Moraviani

Moraviani Purchased

Hello, I´m just speeding up my site, and got suggestion to change the sizo from 320×320 to 150×150 , is there any chance to do it ? thanks

Hello Moraviani,

Thank you for using InstaShow!

Our plugin doesn’t optimize or resize the images, it displays them directly from Instagram. The only thing it does in this respect is choose the image size that best fits your website from the ones provided by Instagram.

Regards,
Elfsight

Hi there. Prepurchase question here. Can the user click “vote” in the website which i’ll be installing the plugin or this can only be done via Instagram website? And does it offer moderation based on hashtags?

Hi fairusd,

Thank you for your interest in our product.

Our plugin only displays the number of comments and likes. Unfortunately, it doesn’t allow to like a post or add a comment.

Concerning the moderation, there is a filter feature, which allows you to exclude undesired posts by usernames, other hashtags, post or location URL. So you can moderate your feed as you want.

Let us know if you have further questions.

Thank you,
Regards, Elfsight

is it possible to make the images as non square? it appears the images are getting cropped

Hello excelmicro,

Thank you for your interest in InstaShow! We can provide a solution for you that will make a non-square image fit into a square space without getting cropped, however, in this case there will be blanks either on the sides of the image, if it’s vertical, or at the top and bottom if it’s horizontal. If this is okay with you, you can contact the Support Team after you get the plugin, and they’ll be happy to implement this solution on your website.

Regards,
Elfsight

Can I choose which picture to show and not to?

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