80 comments found.
Hi Maxio,
I purchased the plugin last summer and I was doing well. However, I installed the updated plugin to another website and it turns out with “Unfortunately, an error occurred. Sytem error. Please refresh the page and try again”. Actually, I get the same message from your admin demo, too. Is it me or what else? What do you think?
Regards.
Hi. What settings are you trying when getting this error?
Default settings. Nothing changed.
You need to specify at least one source to get the feed.
I did. I did ’#bodrum’.
Oh, i see. This is a wide hashtag that has more than 6 millions posts. So it is hard for the plugin to receive all the data. And you must reload the page several time with this shortcode in order to plugin can receive all the data.
Oh, thank you. What’s the recommended upper limit? It is up to internet speed?
There is no upper limit. When the number of posts it high, the plugin can’t load them all in the time that is dedicated by the system. So it loads all the posts it can and caches them. Next time you load the page with the same sources (for example hashtag bodrum) the plugin will see that he already have some posts and loads posts that are not loaded yet. As high is the number of posts – as many times you need to load the page with the same sources. Of course, the speed of loading the posts depends on internet speed between your website’s server and Instagram server.
Thank you for your explanation. What if I use limit section in the plugin? This loading process will occur same, or should it take shorter time?
It takes the same time, but in the next versions i have planed to implement smart limit algorithm and it will load much faster with limit option.
Ok they, thank you so much! 
Hello,
the plugin does not work again.
https://www.amapodo.com/teafavs[ingallery id=”3232”]
What is the reason for this?
regards
Michél
Hi. Please check that you have the latest version installed (1.26)
Thank you so much. Thats it #works
hello, me again, have short issue/question. if i hover a picture, the picture gets colored but it moves, too? also on hover, its moving.. its poosible to diasable the moving and only gets colored like this example? https://www.nina-nice.com/galerie and here you see, what i mean with movin on hover: https://www.nina-nice.com/privat the right coloumn.
Hi. I see that some browsers render the transition in some strange way. Because there is no move transition set and they decide be themselves to add movement. I think this is a some kind of bug in the CSS rendering engine in the webkit browsers (like Chrome), because firefox renders perfectly.
ah thx for quick reply.. ok also its not a issue or bug= what can i do do make it right?
I will try to figure out something to avoid this browser bug.
i would thank u a lot for fix the issues in 30 minutes… thx thx thx, best support on cc… <3
Thanks
Hi guys
I bought this Instagram Gallery, but it doesn’t work with the insta link!
Here are my Purchase Code:- 746bbe7a-ac78-40fd-839c-a7cd26cb406d – 4 Apr 2018 *
That means: My Instagram link does not work on the widget, but it’s my page on Instagram (http://www.instagram.com/britta_lenhart_photography/). Also the hashtag #brittalenhart or @britta_lenhart_photography is not working in the widget! Nothing is accepted.
My gallery is not displayed, just the links to the photos!!!
I would like to send you a screenshot, but here is no attachment possible.
Thanks Britta
Hi. Please provide a link to a page where i can check it through the email form on this page: https://codecanyon.net/user/maxiolab
Hello,
ingallery unfortunately does not work properly again.
now only the last 12 results are displayed and the load more button is missing. https://www.amapodo.com/show-me-your-teafavs/
Hi. Please check if you have the latest version of the plugin (1.30)
yes latest version yet. only 12 results 
Please provide admin access to your website through the email form on this page: https://codecanyon.net/user/maxiolab – i will check.
Sorry, we cannot give you ADMIN access to our shop.
I will not touch anything except the InGallery plugin. I can’t help you without admin access, because your situation is exceptional – only you have such problem. I need to manually check what’s wrong.
I think i have found the issue. You should receive a notification about new version soon. Please update the plugin to the version 1.31 and then check if you still have the issue.
1.31 also not works for me => omly 12 posts https://www.amapodo.com/show-me-your-teafavs/
Try to clear the cache by setting the “Cache lifetime” to 0, save and reload the page. Then change it to its original value and save.
all done, nothing changed… you are sure you have upload the newest version on codecanyon?
Yes, i am sure.
ok, we have checked all, show only 12 results
Please provide admin access to your website through the email form on this page: https://codecanyon.net/user/maxiolab
I need to figure out what’s wrong on your server and how can i help you.
Hi, love the plugin! But there’s an issue suddenly. I installed the plugin on www.bartcreates.nl and as you can see it only loads up to 12 images from instagram while there are 40 posts on my Instagram account. Tried to de-install all other plugins but there’s no way I can get it to work. Do you have any idea how to solve this?
Hi. What version of the plugin do you have installed?
Hi, version 1.30
Please provide admin access to your website through the email form on this page: https://codecanyon.net/user/maxiolab – i will check.
I think i have found the issue. You should receive a notification about new version soon. Please update the plugin to the version 1.31 and then check if you still have the issue.
All done. It’s working now. Just updated the version.
Great!! Thnks a lot!
Unfortunately it’s back to the 12 posts!
As you probably already know, Instagram and Facebook are undergoing significant technical changes at the moment, and everything they change affects the plugins that work with these social media.
Our number one priority is to make InGallery fully working again. As soon as we will make all necessary test and make sure it is fully working, we will issue an update for the plugin. You will receive a notification about this.
Thank you for your patience and understanding!
Dear customers.
As most of you already know, Instagram and Facebook are undergoing significant technical changes at the moment, and everything they change affects the plugins that work with these social media.
Our number one priority is to make InGallery fully working again. As soon as we will make all necessary test and make sure it is fully working, we will issue an update for the plugin. You will receive a notification about this.
Thank you for your patience and understanding!
New version is available. Please update the plugin on your website.
As far as i can see, this is the only fully working Instagram plugin on the market right now
Hey Maxio,
Is it possible to show “load more” button when you limit the results?
Thank you for this great plugin.
Best.
Hi.
Yes, limit is only limiting total amount of the media items. “Load more” button is shown when in addition to displayed items (rows X columns) you have more items. For example: you have 4 columns and 3 rows and limit 24, so the amount of the initial displayed items will be 12 and there will be “Load more” button shown. But when you click on it, another 12 items will be loaded and shown, so the amount of the displayed items will be 24 and there will be no “Load more” button shown because the reach of the limit.
same problem after update today….
shows only 12 pics and not the load more button
https://www.amapodo.com/show-me-your-teafavs/Hi. Please clear the cache by setting the cache lifetime to 0, save and then set back to it’s original value and save.
Hello,
I purchased ingallery and everything was working fine. However, for no reason at all, it stopped doing so today. I tried it on wpengine host with avada theme and again on digital ocean with the most recent version of wp and theme on both. Neither of them have worked. I can not see anything in preview while building the galleries. Tried hashtags & @. Says it saved successfully but no images are populate….
Is this an issue related to Facebook and Instagram tightening up their security network? Or is this a local problem?
Thank you for your time.
Hi.
Yes, Instagram and Facebook are making a lot of changes. Today there were some small changes and then it was rolled back, so all you need to do is to clear the cache. The easiest way to do that is to delete all files (except the index.html) in the folder: /wp-content/plugins/ingallery/cache/
Thank you for getting back to me so quickly!
Hello, this is an incredible plugin.
The last version takes a long time to show the feed, this has a solution.
Thank you
Hello. I am sorry, but, do you ask or you already have a solution?
Anyway, i have updated the plugin and the first load time is improved. If your feed is loading slowly every time – then you need to increase cache lifetime. It will lower the number of requests to Instagram server.
The response time is approximately 1 minute. Can you help me please?
Thank you.
Please send admin access to your website through the email form on this page: https://codecanyon.net/user/maxiolab
Ready, send the mail
Responded to you by email.
Hello.
We use your InGallery-Plugin for Wordpress. For now it shows 0 items on my webpage.
Cant find the bug.
Best regards
Hi. Please check that you have the latest version installed (currently 1.37). It you already have this version, please provide an admin access to your website through the email form on this page: https://codecanyon.net/user/maxiolab
Hello.
Good evening.
Confirm me please
Can I put as many as I want into each blog post?
Example:
In this post I will talk about promotion of snacks #savesnacks
In this post I will talk about candy offer #candyoffer
So! This needs to be for me Unlimited and without failures. And I can also use up my @ myaccount
I want to copy several shortcode in the posts. And people will mark # and so I will have those posts in the posts. OK ?
You need to be responsive too.
What about support? There was a problem with plugin I bought with another in themeforest
My # posts have started to go wrong. Even the videos did not appear anymore. Php error connection mysql database etc. Technical stuff you developers know.
I want to trust your plugin.
Thanks and I await. Hugs.
Hello.
Yes, you can put as many galleries into the post as you want.
Yes, you can use either hashtag or user to get photos/videos from.
This one i don’t understand: “And people will mark # and so I will have those posts in the posts”.
I am keeping an eye on my plugins, so they work correctly.
Hello, the plugin stopped working. I’m using the @ntcdetroit username, It was working before but now I get the ‘Unfortunately, an error occurred Sytem error. Please refresh the page and try again’ message. Appreciate any help. I replaced with the newest plugin version but get the same error.
Hello.
The plugin is working fine. You can check by yourself here on the demo page: http://ingallery.maxiolab.com/#demo
Please check that you have the latest version installed (currently 1.38).
Hello, when I use to shortcode on a page, there’s a huge unnecessary space left below the load more button. Is there a way to remove that space?
Hello. Please provide a link to a page where i can check it.
Hi Maxio Lab,
Currently we are using V 1.26. It used to get the feed from Instagram, but now I am not able to see any error with the plugin, but no feed. Can you help me out?
Hello. Current version is 1.38. Please upgrade your plugin to the latest version and it will be working.
P.S. How to update you can find in the documentation inside the downloaded archive.
Hello. The Slideshow is bugged.
1. The previous and next arrows are gone. idk why. and for that it appears now as text. how can i change it? 2. If i press “Next” on the slider to show the next 5×5 images, ONLY ONE appear… why?
Please fix it. Here the demo: http://dkgrafik.d-kontor.de/textildruck/referenzen/
I have a fresh install. Its Version 1.37. Cant find Version 1.38…
Hello.
Please make sure that you have installed the latest version (1.38).
You can download it in your account -> Downloads section.
Hello, 1.38 is installed now. But the bug is still here. Can you please fix it?
Hello. Why does the plugin called “xxxingalleryxxxx” on your website? Please rename it back to normal.
The problem is that you theme is including the slick plugin after the InGallery. So it overrides the gallery settings. Please disable the slick library in the theme settings.
