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Hi, i think there is an error in the Docu in the jQuery Part – the old function name was instaShow (still in the docu) – but the new one is eappsInstagramFeed
Thank you for using InstaShow!
Yes, you’re absolutely right, the function name has changed. Thank you so much for letting us know that we haven’t replaced it, we’ll do it shortly!
Have a great user experience with our plugin.
Hi! Thanks for a great plugin. The update 3.0 doesn’t seem to work on my installation though. I’m running InstaShow as an unsupported PHP with access token. Worked fine before… I’ve uploaded the new instashow folder to the same spot on the server and changed the path name from jquery.instashow.packaged.js to elfsight-instagram-feed.js. Do I have to do anything else?
We’d like to take a look at the plugin on your website before we advise. Please, start a conversation at https://elfsight.ticksy.com and we’ll be happy to help!
I installed the latest update 3.0 over the previous installation. Unfortunately, it does not work. Nothing shows on the page. I am using the exact same setup as in the docu files. Please advise.
Please, start a conversation at https://elfsight.ticksy.com and provide us with the direct link to the page with the plugin. We’ll be happy to fix this for you!
images are no longer being displayed, purchased awhile ago and just purchased an extended support license but i get the meesage “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license”
To fix the issues with the plugin, you need to download and install the update we’ve released yesterday. It contains the necessary fixes.
Also, we’re very sorry to know that you’re having issues with extending the support license. You should contact Envato support about this, as extending support is something that they do,
I sent you ticket. Please check it, thanks so much
We’ll check your ticket and provide you with a solution in the shortest possible time.
You are the Best!
Hi My support has expired but suddenly my feed does not work.
I am struggling with the new update as the structure changes. How to install the new update? Please kindly give step by step so I can follow and not mess up my live website.
Thank you so much!
We’re very sorry for the inconvenience.
Please message us at firstname.lastname@example.org and provide us with a link to your website. We will help you install the update.
Looking forward to your message.
Hi! This is an awesome plugin, thank you for great work. But. My plugin works weird, not showing images, only overlays with captions, jpegs in Chrome Network tab show 403, text/plain. I did nothing, it was ok and then suddenly broken. I installed update today and the result is same. What is the problem? It is here http://cafe-cok.ru/instagram
Thanks a lot for your feedback. We appreciate it.
Please make sure that you’ve updated the api folder files. Also try to clear the cache by removing the “storage” folder at /instashow/api/storage/
If it doesn’t help, please contact us at email@example.com.
Hi, I just realized that my instashow plugin has stopped working beceause of the new update(I had bought 3) So I installed new one. But still you lack on settings part. Now I see that I can’t get code from your demo to use. And tutorial doc which comes with the files has wrong or lack information.
Such as it still writes data-is-gutter but I figured it out, it should be just gutter now. It doesn’t write how to remove load more button from bottom, it lacks information. Yeah maybe your demo was not that bad, but it doesn’t give any code, after trying to configure my best settings for minutes. So it took my almost 30-40mins, but still I couldn’t got what I want.
Hope you can help me.
We deeply apologize for the inconveniences and for delay in replying to you.
We have temporarily disabled the get code feature in the demo. It is being updated to the recent version, to give you access to all the new features. It will be back in a day or two.
Data-is-gutter works in the same way, so it should be good. To remove the load more button you need to set the limit option with the value being the number of images you need (columns * rows). Or, you can choose the slider layout and disable arrows and drag controls.
If you need any help with the installation and set up of our plugin, please, feel free to contact us at firstname.lastname@example.org and provide us with the direct link to the page with the plugin. We’ll be happy to help!
No problem at all. I get used to new one as I play with the settings by myself. And I see that it has been advanced greatly with the new update, it’s for sure. I configured it almost as I wish. Responsiveness was really hard before but with the new update, it’s been exactly how should it be. And bunch of other nice stuff has been added.
I just found out one little problem with the Turkish language. It wrotes as “Pay” instead of “Paylaş” for “Share” label. It should be “Paylaş”.
Thank you for this new update, and nice support.
Thank you for your fantastic feedback, we’re happy to know that you’re enjoying the new update!
And thanks heaps for letting us know about the mistake in Turkish! We’ll have it fixed, thank you for pointing us in this direction!
Thank you for this great plugin! I installed the latest update 3.0.1 over the previous installation. Unfortunately, it does not work. Nothing shows on my website http://paladineband.com
Also, I installed back the previous version (2.5.0) but that does not work either now. Worked just fine before. Please advise.
Thank you for using InstaShow! Our team will be happy to fix the issues for you. Please, start a conversation at our Support Center at https://elfsight.ticksy.com and provide us with the FTP access to your website.
My images are not loading at the page!
Invalid URL signature,
what is happening?
Please, accept our apologies for this situation! The reason is that there had been some changes on the Instagram side that have affected the work of our plugin. This has been fixed by now in our latest update 3.0.1, which is now available on CodeCanyon.
Please, keep in mind that for all the versions prior to version 3.0. you need to update the plugin manually. Here’s an article that will explain about this – https://elfsight.com/blog/2017/12/elfsight-instagram-feed-3-0-awesome-update-2017/.
Thank you for your patience and understanding on the matter.
I emailed you few days back. I havent heard from ever since. Your layout grid is working nicely. But slider is not. Shen layout is set to slider, there is a white padding or margin on bottom of each photo. Could you help me fix this?
Also, the white space error seems to appear only in Chrome. Firefox and Edge display it well. But again, this is only for the grid. Scroll has the same issue in all browsers…
Please, accept our apologies for the delay in replying to your message! We’ll do our best to provide a fix for every issue you’ve reported during the day today.
We’re awfully sorry about being so slow this time, but we assure you that our Support Team do the very best they can to pay attention to every request.
Thank you so much for your patience and understanding, and for sticking with us through this hectic time!
We are also having trouble with Version 3 not working with the data-is setup. Images are gone, the html is never written to the page. It is like it can’t find the data-is element. Debugging in Chrome’s console I can never seem to get a break point to get hit in the setup for the data-is* component.
I also can’t open a support ticket on Ticksy even though it shows that my purchase was verified.
Also note, none of the sites you list under the demo https://elfsight.com/instagram-feed-instashow/jquery/#reviews-and-usage work. What happened to cause every site to break? The new version is cool but but doesn’t seem to work and releasing changes that break every site that uses an old version is not cool (if this is instagrams fault for changing something then I would understand that). We need some more info as to what is going on and why everything is broken (both the old 2.5 version and the new 3.0.* versions).
We totally understand how frustrating this situation is for you. Unfortunately, there has been a very unfortunate coincidence. Shortly after we released version 3.0. with fantastic new functionality and a very stylish design, there had been some unannounced changes on Instagram side, so we had to release urgent update 3.0.1 to make our plugin work. This has caused a lot of confusion and issues for our people, and we’re profoundly sorry about this. Our Support Team is now working harder than usual and much longer hours to be able to help everyone, but it still takes time.
We’ll be happy to check the update on your website. Please, message us at email@example.com and we’ll be happy to help!
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