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Hi guys,

We’re trying to embed this into our website and a dialogue box comes up to say “The access_token provided is invalid”.

We’ve tried everything included in our zip file, but it doesn’t appear to be working. I seem to need a numeric UserID and an Access token. I’ve tried using the “Item ID” and the “Item Purchase Code” from your attachments to no avail.

Could you please get back to me ASAP? This development is again deadline.

Thank you! :)


I will be happy to assist you . Please get your token using my tool below. This will do the trick!

Instagram Token Tool


Oh thank you! Just saw this one!

Cheers! :)

Hi, I bought this fantastic plugin. I followed the Usage documentation, but I still not watching my example gallery on the website. I’m in sandbox mode now, and the instagram documentation tell I can see maximum 20 posts… and I have 1 only… Where is the wrong? I have to put my Licence Code somewhere in the code? Thanks in advance Best regards Antonio

Hi, where did you get your accesstoken?

Hi, I sent the link (you posted here in this support) to the customer, and he replied me the codes (UserId + AccessToken). Then I put the codes into the plugin.

Hi, if you are using the link I provided, you should not have any issues with scope. Have them put in the access token and send me a link to the error. :)



cokeb0y Purchased


I have recently purchased this item and configured it for a web page im working on. I have covered all the basic options and wanted to know how to change the other options that are shown in the demo, mainly the “choose sizes” options that allow the gird columns and rows to be changed. (i am displaying only ne image, the latest, for a user and need a single column grid container to maintain my layout.

Hi, I will be happy to assist you. Can you send me a link to your site so I can take a look?

Hi guys,

I messaged you earlier this week regarding an issue – could I please get someone to reply to my query ASAP? Thanks.

Hi, thanks for reaching out. Please send me a message using the form on my profile page and I’ll be happy to expidite your support.



Our client has decided not to use this plugin as the layout is not mobile responsive in the sense that the images are tiny. They feel that it does not lend well to their site.

Will you be updating this product down the line to be mobile responsive rather than just showing small images?


No I didn’t mean it in a critical way – just being subjective :). I think it is universal in all the Instagram plugins available, whereas the Flickr plugins behave differently on smaller devices. The main issue our users have is the images are far too small on mobile (the overlay popup works well). What we are looking for is getting each image to fit the screen on mobile i.e. 1 per row (or at most 2 per row) rather than replicating the desktop view of 5 in a row.

P.s where is the form on your profile page? I can only seem to find the leave a message option which in turn re-directs to this comment page.

Edit: found it.

Hmm, strange. No worries, if you just put your email address in this post, I’ll reach out to you shortly and get you take care of! :)


efechvr Purchased


When I add more than 1 instagram account id, nothing happens.

Example: userID : ‘2338102, 3417594672’,

Also when I use other user ID instead of mine, it doesn’t work either.

Please help. : )

Great question! So you would like the multiple accounts photos sort of shuffled in the same collection?

I need to see the pictures by upload date no matter who the user is, not rows of 20 pictures by user.

Can you send me a link so that I may take a look?

Hi – I’m getting a message :

‘the Client has not been approved to access this resource’ when trying to load images by a tag- I have tagged an image as a test and created the token for the user. Any help would be truly appreciated .

and … I used your token generator and boom – it worked. :)


I bought the plugin, the documentation says in step 5 “5. Activate the plugin.” but not where I have to put that information, where exactly I have to put this: $(’.element’).instagramElement({ mode : ‘user’, userID : ‘YOUR_NUMERIC_USERID’, accessToken : ‘YOUR_ACCESS_TOKEN’, galleryMode: ‘classic’, video: true, showVideoControls: false }); (of course changing the data with the token info)


Thanks for reaching out. I’ll be happy to assist you with this. Would you like me to provide you with a complementary installation?


ok, please do that


Sounds good. Please send me a message using the form on my profile page and I’ll be happy to set you up!



VT8576 Purchased

how do i disable fancybox gallery when click? i want it to go directly to instagram page when click.


Thanks for reaching out. Great question! This is actually not currently a feature but if this is something you need, I’d be happy to provide you with a simple update to allow you to achieve this. Please send me a message using the form on my profile page and I’ll get that right over to you. :)


Instagram now has support for 16×9 images and not just square, but your plugin doesn’t… Any plans for that? I can see that other plugins support this. The edges of my images gets cut out with your plugin… Thanks for any help on this!


Yes, this plugin handles non square images using the default settings. This functions best since it keeps the grid perfect and prevents issues for users down the road with their galleries.

Based on a survey, this is the preferred method of handling non square images but if this is something you’d like, If would be very simple for me to provide you with a custom update. Let me know.



Hello, i couldn’t find the answers i needed in your questions forum. i could use help setting up my instagram feed …. my code…. <!doctype html>

<head> <meta charset=”UTF-8”> <title>Untitled Document</title><meta charset=”utf-8”> <meta name=”viewport” content=”width=device-width, initial-scale=1”> <link rel=”stylesheet” href=”../lib/videoplayer/css/style.css” media=”screen”> <link href=”../lib/fancybox2/source/jquery.fancybox.css” rel=”stylesheet”> <link href=”../instagramElement.css” rel=”stylesheet”> <link rel=”stylesheet” href=”https://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/css/bootstrap.min.css”></head>

<script src=”https://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/js/bootstrap.min.js”></script> <script src=”http://ajax.googleapis.com/ajax/libs/jquery/1.4/jquery.min.js”></script> <script src=”../lib/videoplayer/js/mediaelement-and-player.min.js”></script> <script type=”text/javascript” src=”../lib/fancybox2/source/jquery.fancybox.pack.js”></script> <script type=”text/javascript” src=”../lib/dateFormat.js”></script> <script type=”text/javascript” src=”../lib/easing.js”></script> <script type=”text/javascript” src=”../instagramElement.js”></script> <script src=”scriptsb.js”></script>

and my scriptbs.js file contains…..

$(document).ready(function() { $(’.element’).instagramElement( { mode : ‘user’, userID : ‘19390624’, accessToken : ‘19390624.e029fea.16c981930ae74f6fa6af3ea79d58ac59’, galleryMode: ‘classic’, video: true, showVideoControls: false,


i am unfamiliar how to “Activate” the plugin, and where to input my Instagram username to read it.

any help would be amazing.

thank you for your time

Hi, I think it may be best if I just provide you with an installation. Can you send me your email address?

If that’s not an issue, then it’s amdeimling@gmail.com

Not at all! :)

The documentation is very poor! The plugin support mode, however, i don’t know how to use it. Eg: how i can get the locationID, How i can get the userID from Instagram? And how i can load multiuser?


I’m sorry you’re having issues getting started. You can get your userid and token using our generator tool below.

Instagram Token Tool

c7f606e1-2e3a-447f-9c0a-5d99ef751ee0 – 20 Jul 2017 Hi!

I bought another instagram license and I wanted to install it here: http://lorlebaeck.de/finalewebsite/ I followed ur instruction. cannot get it:-(

The former licince a bought a while ago, I could do it, this time I fail:-( can u pls. help me where is my mistake? All scripts are in the correct file and I checked the path = correct:-( Thanks Klaus

solved!!!!!!!!!!!! ah ja.. there is a huuuuuuuge difference between script and scripts….. so sorry.. thanks and good nite:-)

Almost…... now can see, hover also, but not open modal as a gallery… somewhere script missing but all are ok. please have look

Awesome! Before I look, can you tell me what you are experiencing?

finallllly, I got it Now i have built a demo website, completed with all nec. files as a dummy. I will n e v e r fail again:-) Thanks alot

Perfect! I love smart people. Let me know if you need anything further.