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I emailed you, but I did not get any reaction from you.
I got like a lot of people, the 400 error.
Would you like to give me some support?
Thanks in advance,
I’ll be happy to help you. Your message must have landed in our spam folder but just found it and responded!
Your documentation does not show how to adjust gutterSize / gridSize / rows / colums, please help
Thanks for reaching out, I’ll be happy to assist you. Please take a quick look at the included demo.css file. If you take a look, we’ve included all of the classes you can add to your main container/div to give it the desired preset effect. Below is an example of the gutter options:
By adding one of these classes to your div, you can get a similar style. for example:
<div class="instagram-element.gutter-5" />
This will give you a gallery with a 5 pixel gutter.
What about rows/columns?
Sure, this is in there as well.
This will create columns from 1-10.
The aspect ratio seems to be off for some videos and images that are not square. Is there any setting or any way to fix that?
Thanks for reaching out. I’ll be happy to help. Yes, it varies but if you send me a link to your site using the form on my profile page, I can provide one of three solutions.
I sent you a link a few days ago but no response!
Got it! just responded!
is it help me in my Instagram Follower kaufen website? Will it increase some feature in website.
Hi! I’ll be happy help. Yes, this plugin would enhance your website. Do you need help with installation?
i just purchased your instagram elements jquery plugin and i followed same process that you shared in the documentation but its give me 400 error
please help me for this issue
Thanks for reaching out. Did you get your token using our premium token tool?
which premium token tool I have purchased your Instagram Element Plugin and I will get Purchase code
I have instagram access token and user id but its not working for me 400 error is coming
Please send me a link to your site and I’ll be happy to resolve this for you. If you’re using the correct token then you’ve must have missed a field or something. Should be a quick fix!
Hi i bought your jquery instagram plugin but is not working for me. I also send you a private message. Can you please help me out? tnx
I’m sorry you’re having issues. We’ll get you going right away!
Hi how are you?
I’m trying to install and configure the Instagram feed.
I got this message:
A 400 error has occured attempting to fetch your photos. Please check your credentials and try again.
I added the credentials to scripts.js
Thanks for reaching out. I’ll be happy to help. Please send me a message using the form on my profile page and I’ll be happy to help!
I just purchased your jquery IG element but did not receive any documentation or instructions to set up . Please provide. 73b23e5b-52df-4b1b-84fb-a8a13f5a11bd
Hi! Thanks for reaching out. I’ll be happy to help. If you open the folder by envato, there is a folder called ‘documentation’. I just downloaded it from my test account and confirmed that it’s there. Can you try again?
If you are referring to Downloads > All files/Documentation, I did download the zip file. but it does not contain a documetnation folder; only demo, images and lib. And when I click the index.html file in demo, I get an 400 error.
Found a different link that worked. But IG authentication is not working: Instagram authentication error.
The user that you’ve authenticated with does not have proper permissions to any Instagram business or creator accounts. Please get proper access from your client or email our support team at firstname.lastname@example.org to request additional information.
Yes, my tool sends this message when you don’t have access to an IG account for Instagram to authenticate you. If you need any additional help, please contact me using the form on my profile page and I’ll be happy to get you setup asap.
Can it be integrated into HTML website? How easy is it? If you have documentation I’d like to see it. Thanks!
Hi! Yes, this is designed exactly for an HTML website. The documentation comes as a package with the plugin so I’m unable to send it as a one off. Please let me know if you would like a free installation.
Ok thank you!
With this Script i can show any public Hashtags on my website ?
Hi! I’ll be happy to help. Yes, this script supports hashtag filtering and hashtag search endpoint of the API. However for the endpoint, I’ve found that only certain users get access to this by Instagram. Does this make sense?
Can you please share integration documentation, so that I can be sure that plugin will work for me .
Hi! I’ll be happy to help. Sure, please contact me using the form on my profile page and I’ll get it over to you.
I have bought the IG Jquery but when I change the user and token to mine I get the below msg :
A 400 error has occurred attempting to fetch your photos. Please check your credentials and try again.
I have my user id as 1010381203 and the token
Any idea whats going wrong?
Please send me a link and I’ll be happy to take a look!
I don’t have public link, testing locally, I can send you the the id and token if needed to your email?
Sure. Contact me via email by filling out the form on my profile page.
thanks for the beautiful plugin
i have to filter the image by tag, but it seems not working… I have tried all the suggestion that I have found in the support comment but nothing… I’m not able to make it working… have you some code to add? or a good example to work with? thank you very much
Hi! Thanks for reaching out. I’ll be happy to help. I’ve been away on vacation but now I’m back and fully available.
Please send me a message using the form on my profile so I can take a closer look.
I bought the module.
I am using user mode.
25 posts are loaded when the page is first opened.
How can I make 24 shipments?
Count and limit doesn’t work for me.
After 24 posts are loaded, I want more posts to be loaded with the load more button.
Can you help please.
Thank you so much.
Can you send me a link so that I may take a look?
Your Instagram plugin is now working like a charm and it is really nice! Great work!
Thank you for all your help and your time.
Thanks for the positive feedback.
Hi, I bought the “Instagram Plugin for jQuery” script some time ago.
The script was linked to a facebook page and instagram account of my client and it worked fine, until the user changed the facebook password, the token stopped working.
Is there a way to avoid going to update the token when the app owner changes their facebook password?
Thanks for reaching out. I’ll be happy to help. Hmm, I wasn’t aware that the password would affect the token but it’s possible. I have no control over what the Instagram company allows you to do so if they’re canceling you, you’ll just have to grab a new token.
Thank you for your reply.
I tried to use your Premium Token Generator but it doesn’t work either, I keep getting an Instagram authenticcation error. Please take a look at my video here (https://youtu.be/syvW9sYIiyU). It is quite safe, all private data was hided.
Can you also tell me how to get to your profile page ?
Thanks for all your help.
Ah, I see the issue. Please send me an email using the form on my profile page and I’ll explain.
Thank you for your feedback.
I followed all the instructions to get my token and userID from your tool,
and everything went smoothly until the last step.
During the last submission, the dev tool didn’t return the id which is linked to the Instagram business account, instead it only returned the page id as shown below:
Any idea why I am getting this outcome?
Thank you for your time and you attention.
I’ll be happy to help. Please send me an email using the form on my profile page so that you’re not sharing your private information. In the email, please include the token so I can do a lookup for you.
I experience the same issue as others where 400 error came up twice.
I just copied this from the other user here: 1.) A 400 error has occured attempting to fetch your profile photo. Please check your credentials and try again. 2.) A 400 error has occured attempting to fetch your photos. Please check your credentials and try again.
I also have written to you in private. Please help. Thanks.
The issue that other users had is that instead of inserting the userid provided by the token tool, they just type in their username. Is this what you’re doing? If so, the easy solution is to use the numeric userid instead.
I put in the numeric id, not the user name but every time it just gave the same 400 error. What tool are you suggesting? Are you suggesting me to use it to get the numeric id and the access token? please kindly let me know asap. thanks for your response.
Hi! Happy to help. Can you send me a link to your site? Also are you using the token and userid from my tool?
Where can I use your tool? please give me more details. Thanks
Now i found your tool alright. So basically I have to give access to your app to my client’s account? That’s impossible for their privacy. So this is how the plugin work? or is there any other way??
why would I get another token via your app while I already generate one??
This is how the Instagram API works. In order to use the API you have to get an access token and userid. You can use whatever tool you’d like but I can best help you if you get the token from my tool as It’s a certified token app approved by Instagram.
Does this make sense?
Hi, I resume what was written in the other script.
Since I bought this script it seems correct to write here.
Problems I’m having after installing it:
1) The token expires after a few hours and I am forced to always update it, since this solution will have to implement it on multiple websites, I would find myself updating the tokens all day.
2) In the documentation it says that I can show the photos that have a particular #tag, but by inserting the tag and giving it as a string one of the tags present in the gallery, it continues to print all the photos present.
How is the tag handled?
I have read several comments on this page dealing with this topic.
I too get the alert “Please select user mode and configure your user settings.” when I enter for example
tag: ‘software’ “
I saw that you have indicated to all users to write to you privately. I do it right away.
Hi, thanks for the follow up. To clarify, hashtag mode is a limited feature as the API is now much more strict when it comes to share anyone elses photos other than the authenticated user. We support this feature but the availability is on your end when you go to get your token. Does this make sense?
Forgive me, I think I don’t understand.
My goal and the reason why I bought the script is that I can indicate the tag and recover all the photos in the account with that particular tag. But only the photos on my instagram account, the ones I uploaded, , not those of other people.
Ah, got it. You’re looking to filter by tag and not search the api by tag. Easy enough. I don’t offer that as a standard feature but I’ll be happy to send you a custom upgrade free of charge.Send me an email using the form on my profile page and I’ll sort you out.
Thanks . Email sent
Got it! Responded. Please let me know.
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