This author's response time can be up to 1 business day.
Will this work if I don’t use Cornerstone? I purchased it and didn’t realize that Cornerstone was a requirement for it to work!
Thanks for reaching out. Since this is a cornerstone element, it requires cornerstone to run. However, since I work to have happy customers I’d be happy to figure something out to give you a rebate our my wordpress version. If interested, send me a message using the form on my profile page so I can get your refund initiated.
I just purchased and downloaded the Zip file. Upload of the zip file using wp-admin/plugin-install.php?tab=upload did not work.
I repeated download, and same result, below.
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin install failed.
I’m an infrequent user developer of Wordpress. There does not appear to be a Readme.txt included so could you please remind me of the basics; I then FTP’d the unzipped folder named “codecanyon-14599204-instagram-element-cornerstone-element-for-wordpress” ? But the plugin did not appear on the Plugin page.
Or should I have tried FTP’ng the enclosed folder “instagram-element-package” ??
Correct, there is not a readme file but there is a documentation folder included with this plugin. Please open this up in your favorite web browser and it will have diagrams and installation instructions. Let me know if you need additional support.
I have the same problem … i bought cornerstone instagram element. i wrote to the author in between minutes after i paid .. but no answer untill now. i wrote an email april 28th
Hello, yes this is a cornerstone plugin so It actually does require cornerstone to work. Are you having issues using cornerstone?
no.. not really … i just wanted a plugin to post my instagram stuff in my WP as a plugin and realised i bought the wrong plugin
I’m sorry for the confusion. If you want to purchase a different plugin of mine, I will be happy to give you a partial refund to help you out. Let me know.
What plugin of yours for instagram can you recommand? This is my website http://art-of-photo.eu Thank you
Hello, I highly recommend the Instagram Journal plugin since it has the most premium features.
Great plugin. How can we do that? because i can´t use the other plugin.
Just get your copy of Journal and send me a message via the form on my profile page for the partial refund.
ok… bought it just now and wrote you a message thru your profile. pls refund me .. thank you
Perfect, I will be able to process this shortly.
Hello… Just purchased Elements yesterday. VERY excited to set it up to showcase my IG feed, only to learn it requires Cornerstone. This was not clear in the description of the plug-in.
Can you please issue a refund asap.
Today is May 3, 2016.
Hello, I’m not able to issue refunds. Please contact envato support.
According to Envato, it is the author who issues refunds of the item is not as described. It was not clear that Cornerstone was required to operate this plug in. http://codecanyon.net/page/author_refund_policy#not-as-described
Hello, it actually was clear that it a cornerstone plugin since it actually says “cornerstone element” in the title. Like I said before, there is no refund button in the interface for authors. You will need to take this up with the Envato support team.
so I FTP’d the instagram-element folder into the plugin/cornerstone/includes/elements folder,
dragged the Instagram Element in Cornerstone into a page, pasted my Purchase Code (your Access Token I assume…?!) I had copied and saved the Purchase Code text. I got the message “the access-token provided is invalid” Twice.
Same result on a new page just for Instagram
Hello, I will be happy to assist you. Can you send me a link to the page?
Thanks for you patience. Looking at your code, this does not look like an access token. It looks like a client ID. To get your token please go to the following token tool.
OK, I didn’t read the full instructions on the Index.html page regarding the token. Sorry, dumb mistake.
But having updated to the latest version of X, and the latest of Cornerstone, I still get two errors which disappear when I delete by FTP the instagram-element folder
In Cornerstone; .
Notice: Undefined variable: td in /home/gelliecu/public_html/third/wp-content/plugins/cornerstone/includes/elements/instagram-element/controls.php on line 12
Notice: Undefined variable: td in /home/gelliecu/public_html/third/wp-content/plugins/cornerstone/includes/elements/instagram-element/controls.php on line 13
etc. for about 20 lines
and on the page itself
Notice: Undefined variable: is_full_width in /home/gelliecu/public_html/third/wp-content/plugins/cornerstone/includes/elements/instagram-element/shortcode.php on line 30
Notice: Undefined variable: enable_links in /home/gelliecu/public_html/third/wp-content/plugins/cornerstone/includes/elements/instagram-element/shortcode.php on line 31
Perhaps I need to do shortcode to eliminate these, but I wasn’t expecting to have to, (and am not familiar with it) I assume you’d like to see this.
No worries, let me take a look at your site. Please send me a link.
do you have private replies? http://www.gelliecustombikeframes.com.au/third
What do you mean by private replies?
No, I typically just take private replies via the envato marketplace. Please send me a private message using the form on my profile page.
How do i:
- centre the instagram feed in a page using cornerstone.
- stop video overlay from being red in colour
- remove username from overlay
Hello, see my second message.
Would it be possible to recieve a refund for this item please. The quality of this plugin is not as described and does not allow the level of customisation required or advertised.
Rollovers cause a judder, videos only allow a red overlay, the text for rollover is broken and does not inherit styles properly.
Please respond as soon as you possible.
I will be happy to assist you. However what you are describing is not true.
1. Rollovers are designed to be smooth and seemless as displayed in the demo.
2. The video color is customizable to any color you’d like.
3. It inherit styles without affecting the main theme. This is considered best practices for wordpress plugins since styles need to be product specific.
Any issues you are experiencing would be on your end however I will be happy to show you how to achieve your goal. If you wish to discuss this further, please send me a message using the form on my profile page.
Do you have installation instructions for someone working on a PC?
I will be happy to assist you. The documentation that is included is not operating system specific. That said, if you follow that guide it will show you exactly how to get started.
I made a mistake and bought this for js query and I need it for wordpress instead. Is there some kind of exchange I can do?
Please i chose the plugin, but doesn’t work because need the Corner Builder. But i don’t see in the preview this request, and i don’t want buy it.
Please could you help me in upload plugin? is it possible without Corner Builder?
Thank you for your kind answer.
This is the purchase code to verify
Hello, thanks for reaching out. Yes, this is a cornerstone element so it does require it. You can get your copy here!
but for a fee not free!
Hi, if you send me a private message I’ll be happy to comp your purchase.
Hi i sent a pvt message. Thank you
Got it thanks!
Do you have any documentation on getting an Instagrm Token?
Yes, but to save you some time—you can just go here to grab your token.
Instagram Token Tool
i just want to place this within my content. will it take up the whole width of the page or the content area just like the sample or is this just meant for an entire page for showcase?
I will be happy to answer this. It will just take up whatever space the content area allows. Let me know if you need any help getting setup.
Oh dear, it looks like I’ve done exactly the same as some other buyers. I’ve never heard of Cornerstone, so I purchased the plugin thinking that the name of the plugin was Cornerstone Instagram…I do not use Cornerstone, and it is not compatiable with the site I’m working on…what can you suggest? Refund? Thanks, and sorry
Hi, I will be happy to assist you. Would you like to do an exchange to the jQuery version?
Hi there! Thank you for getting back to me so quickly. Will the plugin work with wordpress? if so, yes please!
Yes absolutely, I will be happy to install it for you myself.
Hi, How can i limit the number of instagram photos shown? Do you have any API documentation? And how can I get two feeds from 2 instagram accounts on one page. Here’s an example of how I’m using it:
mode : ‘user’,
userID : ‘xxxxxxx’,
accessToken : ‘xxxxxxxx’,
Hello, I will be happy to assist you. Yes, this is included in your download. Take a look at the available options and let me know if you need anything else!
Hi! I just bought your plugin, and got it installed. But how do I find my access token? There was nothing in the video tutorial showing where it came from…
Hi, you can get your access token by using my premium tool below.
Rivers Premium Token Tool
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $5
Unlimited graphic downloads & digital courses. Only $29/month
22,000+ templates & 1,000+ courses
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work