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Purchased plugin. Fails to work on Woo v3+. Tried creating a support ticket with developer. Waiting to hear back. Going to request a refund.
1. Wrote a detailed explanation to author on their support ticket system. Their ticket system didn’t work.
2. Raised my concerns with codecanyon about this plugin to seek a refund.
3. Had a response back from author indicating they had tested it and it worked fine for them.
4. Author refuses refund.
5. I have written a detailed explanation as to why the plugin didn’t work. I have little faith the author took this in to consideration before they rejected my refund.
As it stands I would NOT recommend purchasing any of the item from inc_softprodigy. AVOID.
SkyVerge have a better product. It’s more expensive, but it works. And when you are dealing with an online store and time is money, these cheaper solutions don’t stand up.
Please refer to the video screencast of the plugin which is showing this working perfectly with Woo 3.x versions. Plugin is also compatible with cross woo versions during export/import. Here is the link to check:
Please feel free to ask if any support is required from our end if there is any particular issue in your website, we will be more than happy to assist.
works fine with the latest WP & woo Version! saved me a LOT of time! thanks
I want to use this to update order status. I have a csv file with only order id column and a column with order status.
Is it possible with your plugin?
Thanks for your query , but the plugin doesn’t offer the update order status.
1. billing_country and shipping_country do not populate on import – 2. also There is no way to assign role. I see it commented out – but also no way to add to spreadsheet a user role.
The mentioned both functionalities are not available in the plug-in. But, we’re here to help you with this feature can be integrated with some additional customization to serve you better.
I have another plugin called “Sumo Membership” installed on my site. And this plugin will add “Additional Capabilities” for the additional membership type assigned to the user. May I know that whether the export customer function can export this capabilities data also?
This functionality is not available in our plugin. But, we can customize the functionality according to your requirements.
What’s mean by “customize the functionality”?
You can tailor-made the function for me with additional cost?
If so, what is the additional cost and lead time?
Yes, we will cutomized the functionality for you as per your requirements. For extimate time requirement in detail, kindly raise the ticket at mentioned url. http://softprodigy.com/store/support/ so we can assist you further.
I just installed your plugin and when I try to export, it keeps saying Forbidden.
I then put 777 on folder via FTP, but no changes.
Please drop us an email at email@example.com and raise a ticket on this URL:- “https://softprodigy.com/store/support” .Our technical team will look into the issue straight away.
Any news about my problem. 1 week and still nothing has changed. I sent an email with admin details plus ticket on your support portal.
Help would be appreciated!
Want to update you that we have worked on your plugin and it is almost done at our end. We have also replied to your ticket kindly provide us the necessary details there.
Thanks for reply, details supplied in your support ticket system.
Thanks for providing the detail, happy to help you.
To confirm I can export customers and orders and then import into my new site?
Yes definitely, you can do this by using our plugin.
Will it keep my same Order ID or create a NEW one?
Cause I have used other plugins and it created new ID;s
We would like to update you that it will use the same order id, you have on your website. It will not create its own and new one order ID.
Hello. I have a pre-purchase question. I am using a WooCommerce deposit plugin on my shop as well. Will your plugin account for orders where only a deposit was placed and not the full order? Thank you!
Does your plugin already support version 3.3.* ?
We would like to update you that it do support the given version. In case of any issue while using plugin can add a ticket on our ticket portal at https://softprodigy.com/store/support/ . We will support you for the same.
This plugin uploads own jQuery version which crashes other plugins!!!
We will support you for the same, issue you are facing due to plugin. Kindly raise a ticket at https://softprodigy.com/store/support/ to get further assistance.
Spent enough time debugging issues caused by your plugin, don’t want to spend more. Full refund requested.
We are confident that if you have shared the credentials with support team then we could have fixed the error.
Still, Full refund has been issued now. Sorry for the inconvenience caused.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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