94 comments found.
I am not able to delete/remove the ICO STAGE in MANAGE ICO section. Please help in that. THIS WAS THE SIMPLE QUERY for support ticket no. 287897
But instead of getting a clear response and support. This is what i got from your technical team
“Hi,
As a readymade, you’ll get all available options in your admin panel, which we already mentioned in our description and demo.
please check your admin panel carefully and study well, you’ll get understand better. Also, check the user dashboard.
If you want to add more features or delete features it’ll be under customization and cost you an additional customization charge.”
HEAD MASTER KIND OF REVERT WAS NOT EXPECTED FROM YOUR SUPPORT. WHY WOULD I OPT FOR PAID SUPPORT AFTER MY MINIMUM SUPPORT PERIOD IS OVER.
VERY DISSAPPOINTED !!!!
I WAS NOT ASKING FOR ANY SPECIAL FEATURE OR CUSTOMISATION TO BE ADDED.
just asking AS I HAVE ALREADY STUDIED WELL THE WHOLE SCRIPT AND INSTALLED IT MYSELF. NOWHERE YOU MENTIONED ABOUT THE ISSUE I RAISED.
ANOTHER REPLY FROM LIVE TECH SUPPORT
“Didn’t you check the demo before purchasing?
you’ll get all available options in your admin panel, which we already mentioned in our description and demo. If you want to add more features or delete features it’ll be under customization and cost you an additional customization charge.”
1st line of this reply is awesome!!
HERE IS THE REST OF THE FLOW
ME: i checked everything but it is not mentioned anywhere
Agent STEVE: It’s not in the script then
ME: but it is just a basic option. it should be in the script no
WHY ARE YOU BLOCKING MY IP ADDRESS while i never used any abusive language against you.
I WAS JUST ASKING FOR THE SUPPORT WITHIN MY SUPPORT VALIDITY PERIOD!!!
NOW I AM NOT ABLE TO RAISE ANY TICKET FURTHER. WOW !!!!!
WHAT KIND OF BEHAVIOUR IS THIS VISERLAB!!!
HERE IS THE MSG> I AM RECEIVING WHILE OPENING YOUR SUPPORT WEBSITE
Sorry, you have been blocked You are unable to access viserlab.com
Why have I been blocked? This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
What can I do to resolve this? You can email the site owner to let them know you were blocked. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page.
we never blocked someone. stop frauding for getting refund
If you want i can share the screenshot that you guys blocked my access to your website support
sure, share pls
Shared with the code canyon Team. Thanks
welcome.
support ticket 766848 why should I need to have active support when your new update requires total files and database to be updated and it is saying “The system detects that you are trying to activate the product on an unauthorized domain or IP.” when I am activating it with purchase code.
Sir, you have to have an active support period to get any assistance from us.
i want to buy this script with only 1 customization
We can do as you want for an additional charge. Please open a support ticket from the URL given, our technical team assist you: https://viserlab.com/support
I have no clue what you all are doing the latest build does not even activate. last step error 500. c’mon plz do better than this.
Please open a ticket here : https://viserlab.com/support
Hi. Do you offer free installation.
Also once a user has a coin to place on auction, when someone buys the coins do they pay via an actual deposit or is the money taken from the balance which they have on dashboard
Can the price or value of a coin change IE increase or decrease while the user has it after it’s been bought
Must the coins be bought by other users via peer to peer or can approve sale on auction and amount then added to user
Thanks
yes we offer free installation for cpanel based hosting.
yes price will up and down by using calculation setted by admin
Just Installed but Captcha error is not letting me do anything on ADMIN/USER as not able to proceed further.
I have raised a ticket & expecting your help on priority. [Ticket#705956] Login Error – Invalid Captcha Provided
Please open a ticket here : https://viserlab.com/support
installed but 500 exception site/activate returns 500 error blank page inErrorException ViewException HTTP 500 Internal Server Error Undefined array key “REQUEST_SCHEME” (View: /home/xxxxx/htdocs/xxxx.org/public/core/vendor/laramin/utility/src/Views/laramin_start.blade.php)
The browser redirects to sitename.com/activate with blank screen 500 error
I managed to install in a different server But now I cant login to admin as captcha error even after many many times proper credentials entered it says invalid captcha error. please fix by letting me correct any code or anything. please don’t ask for cpanel access as it’s a security risk.
Support Ticket#499273]
Also your support site asks for Name, Full Address, System identifies Country automatically Phone Number, email . We buy from code canyon just because of the buying and selling process protects buyer details. First of all why does support need those details? Are they going to send anything by post to buyer? Or Are they going to phone up buyer? All that any seller does in codecanyon is sending support by email. But if your support ask for these details for support then it creates security risk for buyers.
If you set right these. I want to review your script nicely and recommend to others also-
I temporarily disabled verification by changes if(!verifyCaptcha()){
} else { $notify[] = ['error','Invalid captcha provided'];
return back()->withNotify($notify);
}
and I am able to login- But this should be corrected to properly allow if captcha correct and disallow if it is not correct.
For temporarily captcha showing up but still not without verifying allowing login this is temporary fix. Any other buyers also can do this to temporary fix. This temporary fix can help @ViserLab also, hats why I spent time to understand the problem and post it here. I think it is easy for him correct it now.
in logincontroller in user and admin – and also registercontroller in user
hi, if you face any technical issue, please open a support ticket on the given URL so our tech team can assist you: https://viserlab.com/support
captcha error in new version. not solved. please fix. i’ve been going back and forth with support and no resolution. please don’t ask for cpanel access as it’s a security risk.
Please open a ticket here : https://viserlab.com/support
I have and you all keep on asking for access to my cpanel. Please no. You all need to take out the default capcha (random number generator ugh!) system that’s turned on with even initial admin login upon installation. What kind of design idea is that? It’s causing installation headaches and basically I have a dead app. Please take that out and update. That would be appreciated. Thnx
unless cpanel access its hard to inspect issues
This software doesn’t work on PHP 8.1 is what I have realised.
latest version coming with php 8.2 support
Hi. Can you upgrade to use php 8.1?
Yes, Please open a support ticket here : https://viserlab.com/support
Our team will assist you.
You have NOT answered a single one of my tickets except with a non-answer in all of them saying “PLEASE MAINTAIN ONE TICKET” This is NOT the way to answer tickets. Please be better than this.
I have found bugs and errors and as such created seperate tickets so that you can better solve each one in turn. You di NOT do this. You just gave me a canned answer. Not professional.
what is ur ticket number
298384
I’ve given you all details
pls check system requirements and make ur server suitable for our requirements to install our system
I have done that fully and given you full ftp access. Please fix the registration and other listed errors that are totally showstoppers it’s still NOT working. If you can’t please simply refund me my money. Thnx.
its not possible by us to inspect issues without cpanel access. come back when you able to provide us that
does it work with php 8.0?
yes
Does this have referral bonus and signup bonus?
referals are there
Hi, for new buyers. No payment gateway in India accepts it and you will be left with option to only accept offline payment gateway. Nor razorpay, nor paytm, nor cashfree, nor PayU.
there are few’s. pls check
Can you name them here so that people in India can have an awareness on who to reach?
we have few of them, now if they not support this system then what can we do
Hello, I saw that there is no Portuguese language available, do you add it for free or do you have to pay extra?
Hi, you can add new language and translate from admin panel. our system is dynamic.
Hello, I already have your product and the first time I didn’t get support for some issues and I ended up giving up on using it. I would like to renew it but I have some doubts that I would like to be clarified.
1 – If there is the possibility of inserting other Payment Gateways with transparent checkout, and if the support of can make these insertions and modifications.
2 – I intend to insert white label banking services through APIs and I would like to know if you also do this insertion.
Att.
Edilson Barros
It’s been 9 days and still no response.
Please open a ticket here : https://viserlab.com/support
[Ticket#169146] website not working properly saying 500 error
TOO URGENT PLEASE SOLVE AUTOMATICALLY WEBSITE GOT DOWN DONT KNOW WHY BUSINESS IS IN HAMPER
Our team will assist you ASAP.
Do we disclose any information to outside parties? We don’t sell, exchange, or in any case move to outside gatherings by and by recognizable data. This does exclude confided in outsiders who help us in working our site, leading our business, or adjusting you, since those gatherings consent to keep this data private. We may likewise deliver your data when we accept discharge is suitable to follow the law, implement our site strategies, or ensure our own or others’ rights, property, or wellbeing.
Funny because then you go into the spill excluding outsiders who help you with the site meaning you sell to anyone that has mentioned you then you lie again just below that saying What we don’t do with your data We don’t and will never share, unveil, sell, or in any case give your information to different organizations for the promoting of their items or administrations.
Now i want the support your promise or I will ask for a refund. I did not buy to not be able to use it I bought to put it up now not next year
what do you mean ?
I mean it takes about 5 minutes to give you all the info you request and yet when i want to put the site up it still gives me the same error ands you answer 4 times don’t do multiply replies support tickets yet refuse to fix the issue so i can complete installation Department Ticket Status Last Response Details Installation [Ticket#534380] install new script Open 4 hours ago Details Support [Ticket#727383] install Answered 5 hours ago Details Sales [Ticket#313718] New domain Answered 11 hours ago Details Support [Ticket#593824] New domain Answered 11 hours ago Details Support [Ticket#699101] Logo Closed 1 day ago Details Installation [Ticket#374002] test Answered 1 day ago Details Support [Ticket#292235] install Answered 1 day ago
All this takes is to allow ,me to install the script which is being blocked by you it is not up on any other domain which the lic code shows Requirements File Permissions Installation Information Complete Installation COMPLETE INSTALLATION The system detects that you are trying to install the product on an unauthorized domain or IP. You can ask for support by creating a support ticket. So i have added the ip address and domain many times I don’t need anyone to install i can do that myself if they would unblock it but instead of doing so you decided to tell me not to add multiple request. Which would not be needed if you had just answered the first time
Please open a support ticket here : https://viserlab.com/support
Our team will assist you.
If I have and account with envato and buy through envato then why would you fricking need this info unless you are selling it? Create an account Please Provide your valid informations to register!
First Name Last Name Email
MX (+52) Mobile Address State City Postcode/Zip Mexico User Name Password Confirm Password I agree with Privacy Policy, Refund Policy, Terms of Service SignUp Now
we dont ask any data, but if you need our free support then you should registrared on our website.
I knew I clearly was making a mistake buying when it seems very little qualified response’s are made on here then they force you to give up everything about you to their own platform where you have to fill out all personal and private into to get the support that is promised here on envato. They offer no opt out button and ask you for your info so that they can do what ever withit. Surprised envato allows that . But much more concerned is that there is no support just clearly one or two people sleeping that wont answer support questions. I bought your script less then two hours ago and have been trying to use it and i have bought many scripts and never any issue installing them but this one wont let me and forced me to add all my personal info for support. COMPLETE INSTALLATION The system detects that you are trying to install the product on an unauthorized domain or IP. You can ask for support by creating a support ticket.
CREATE TICKET
I don’t want a script where i have to give up so much info more then i would give up creating any other account in the world when i already have and account on here and then just to sit hours waiting and cant even install the product
unless open a ticket, how may we assist you. should we need to go your home to fix code issues >?
O have asked ten times and you have not fixed the issue instead you send ,me and email asking me not to open multiple support tickets but since purchasing i have not been able to use your product (The system detects that you are trying to install the product on an unauthorized domain or IP. You can ask for support by creating a support ticket.) So you answer the 3 tickets over 3 days i have reported with don’t add multiple support tickets but wont respond to the question and concern that i cannot install the script. SHould i just go in and skip over the lic and manually install it removing your protection because this is the next step today if you do not respond. I [paid and have a deadline and you are cutting into it
one license is for one domain. Please open a support ticket here : https://viserlab.com/support
Our team will assist you.