Michael seems like a nice person, but if he is not interested in supporting his iChat app he should stop selling it. I already spent weeks customizing this chat. Then I saw that several chat systems out there and even on Envato have THE AWESOME ABILITY TO REACH OUT TO SITE VISITORS. That's GREAT for business! You don't have to wait on the site visitor to initiate that chat. You can even see what page they are on, and YOU as the business owner CAN REACH OUT TO THEM with a message personalized based on what page they are visiting. WOW! I was excited but disappointed because Michael's chat didn't have this and like I said, I had already invested weeks of time into customizing the design of this chat to fit what I like. So I reached out to Michael MONTHS AGO and he told me "this is easy to add" and he will add this capability. I told him I was willing to pay for this capability an it was VERY IMPORTANT TO ME. He told me he would add this capability and be in touch with me soon, as this would strengthen his chat and make him more competitive anyway. Well, that was MONTHS AGO and I AM STILL WAITING! I also commented to Michael one month ago and no response. This isn't the first time I've had to wait on Michael, but was always patient. At one point though, you wonder why people are even on Envato selling apps if they are going to ignore paying customers. Why not charge me to make this addition? Business is business and no one has months and months to wait on something that is "easy" to add. I'm calling on Michael to honor is word and get this functionality added right away.
Sorry sir for your bad experience and worth noting for other visitors that this feature is available from May. 2018 (v. 1.4).