This author's response time can be up to 5 business days.
fantastic work, all the best for your sales
Thank you very much for the good word.
trying to install plugin in wordpress but 500 (Internal Server) Error
500 internal error has to do with the web server. Usually, when something goes wrong with the plugin or theme, you will get a php error code.
However, we are more than happy to look into the detail.
May I ask you to send us the url of your website and admin login detail? Please create a temporary admin user so you can delete the user when we are done with the support.
Hello, please do not post your admin access information on this public comment forum. Please use the private “message” feature.
I would urge you to change the admin password ASAP.
I am thinking that it could be the server setting that there is a limit to max_upload_size in your php.ini not allowing files over certain size to be uploaded.
One way you can test is that when you download the plugin, unzip the file, remove all screenshot images from ‘icanwp-portfolio-gallery’ then zip the folder and try installing the plugin from the new zip file.
It should bring down the file size from 9MB to 1 MB and most hosting service supports this size.
after putting shortcode i am getting this error
Parse error: syntax error, unexpected T_BOOLEAN_AND, expecting ‘)’ in D:\Hosting\2644576\html\v2filmanddesign_abhishek\wp-content\plugins\icanwp-portfolio-gallery\public\partials\public-icanwp-portfolio-gallery-display.php on line 210
It looks like the plugin is installed on your local environment.
I would need little more detail in order to provide valid support.
Can you let us know the php version you are running?
Also, have you tried reinstalling the plugin?
I purchased iCan WP Portfolio Gallery. I cannot get the gallery to display properly. Only a wide thin sliver displays after I paste the short code. Please advise
Thanks for purchasing the plugin.
While there could be multiple causes for displaying the portfolio, some of the common issues are:
1. Other plugin jQuery conflicting with the plugin
2. Theme or other plugin CSS overriding the style
However, we are more than happy to take a look at the issue.
May I ask you to “Email” us the site address and possible WordPress login?
(Please send us a temporary account that you will delete after the fix.)
Also,I am having an issue with a gallery displaying properly when I have a second gallery on the same page. The gallery in question displays perfectly when alone on other pages, however not when it shares the page with another. The spacing between images is way off. Can you offer some help with this?
The way the portfolio gallery works is through a precise calculation of the images using jQuery. Making multiple galleries available to show from the same page was one of the goal we had during the development, but realized it may use a lot of GPU of the client computer loading the website.
Instead of allowing multiple galleries from the same page, we’ve decide to provide “category” tabs so people can selectively view the specific sets of gallery from a single page.
We can show you how you can utilize the tabs if you are having trouble. However, in the future update, we may reconsider allowing multiple galleries from the same page.
If you don’t mind, could you send us a link to the page where you are having the issue, we will be happy to look at your configuration and see if it is something that we can custom configure just for that page?
Thanks for getting back to me. The category tabs are not useful for this home page application. I want to display both galleries simultaneously. Here is the page in question. http://thebroadwayartistsintensive.com I would like for the bottom gallery to have the original display design as it is on the page below.
Thanks for checking into it.
We’ve been testing the plugin and it should work if you are not using the category feature. I couldn’t find multiple gallery from the link you sent us, but if you don’t mind sending us admin access via EMAIL, we can take a further look at the issue.
I took the second Gallery down temporarily. It is now back up on the Home page of the site. Notice the difference between The Faculty Gallery on that page and the one on the About Page. Thanks
There is a temporary fix we can provide. Since we don’t have access to the backend, the best is that you send us an email to email@example.com and we will reply with a js file to replace.
Can I get an external link inside a lightbox with your plugin? If yes, where can I see that on the demo? Tks.
Thank you for your inquiry.
Unfortunately, the link is only available from the portfolio mode.
Although, you’ve raised a good question and we might look into the feature improvements in our next major version update.
Due to the current project queue, we cannot guarantee the timeline for this update.
Thumbnails -Can they be full landscape image?
Hi I just purchased your plugin. Works nicely and great options. I have a question regarding the thumbnails. Can landscape images be loaded as the plugin is cropping and cutting them to square images. Is there a setting that Im missing?
Thanks for your purchase.
Due to the responsive feature of the display, the photos are actually loaded as a background image and sized to “cover” for fit. This makes the display to not squeeze the image to fit the background dimension.
It was a trade-off we had to make in order to display photos of all kinds of dimension to show correctly.
If you make the container of the portfolio item landscape view, it will have a better display of the portfolio.
See our demo here: https://icanwp.com/plugins/portfolio-gallery-demo-2/
If you want to show the landscape image in a square display, you might have to edit the photo to have extra height to make the file actually more like a square image.
Hope this helps.
Please let us know if you have any questions or concerns. We love hearing from our clients.
There is no demo version in the plugin as promised ???
If you are having any technical difficulties, please feel free to contact us.
Hello, your plugin activates only on one page?
I will need the activated only on one page and not on the whole site?
Yes, you can set the global setting to “Disabled,” and load a background slider profile you create from a specific page.
If you need help configuring, we can always provide our support for our client.
What can I do?
If my plugin builder & theme conflicting or overriding the style of iCanWP Portfolio Gallery plugin.
iCanWP Portfolio Gallery plugin.
Add New Portfolio Gallery
Portfolio Gallery Name
Edit | Quick Edit | Trash
Thanks in advance.
I see that there is an issue with the site not finding one of the jquery library. May I get admin access and FTP details over the email?
i have a problem with the portfolio, after i create a gallery and put the code on a page it dont show the gallery and the page only the title of the page.
can you help please?
df1315e0-0e45-432a-8153-9de0c2091b79 – 12 Nov 2017 REGULAR LICENSE
We sent you an email reply couple of days ago.
There is a chance that it might went into your spam folder.
If you could create and send us a temporary admin account for your wordpress we are more than happy to provide support.
Hi, I have purchased the plugin and am trying to configure a gallery similar to your Live Demo 1 on your website https://icanwp.com/plugins/portfolio-gallery-demo-1/
Is there any demo content available for that layout which I could copy/install?
Sorry, we do not have any demo content that can be installed to mimic a demo. However, there are 3 main settings that you can change to give it that look.
First, enable the category tabs, then add your categories.
Second, add your images, drag them to size then click “edit” over the image to assign their category.
Third, go to “item display settings”—> “portfolio overlay box color” and set it to rgba(0, 0, 0, 0.7).
That should give the basic look and feel of our live demo 1. Play around with the other settings to adjust space, image links, etc.
Thanks for your reply -
I am trying to reproduce the demo 1 style but the images are not displaying after I drag them out of shape. Whenever I attempt to drag an image out of it’s default shape, the image element stops displaying? Is there a basic setting I might be missing here? Should images stretch to any dimensions I drag them to? Or must the new shape retain the image’ aspect ratio?
Hello, Sorry for the delayed response here. Somehow I thought the issue has gone away. May I ask you to send me an admin access via email to your site? I can take a look at the detail. I am not very sure what you mean by the image being dragged out or something. There could be a conflict in jquery when one of your plugin is not using Strict Mode.
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Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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