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Reviews for Hero Mega Menu - Responsive WordPress Menu Plugin

Reviews for Hero Mega Menu - Responsive WordPress Menu Plugin

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246 Reviews

for Bugs

This plugin was not as flexible as I thought it would be, but more importantly, it wouidn't save correctly!

Author response

Hi DMVMusic

Sorry to hear you're having trouble with the plugin! We'd always be happy to help and assist with any issues. Please feel free to get in touch with support at the below link and we could take a look at the saving issue you're having.

https://heroplugins.com/support/

Regards

for Customer Support

Probably due to my own doing, I had an issue with the Hero Menu plugin. Milo from Customer Support sorted me out in no time! Support on this plugin is great and it's rich in functionality. Nobody needs to hessitate as this is a quality plugin with GREAT friendly and fast support.

Many thanks again to Milos.

Author response

Hi paanakkermark

Thanks so much for your review!

Regards

for Customer Support

Awesome menu plugin - and a fantastic customer service. Friendly & professional support, even, when it gets a bit tricky. If it will be possible, I will give 6 stars!

Author response

Hi BobMichaels

Thanks so much for your review!

Regards

for Code Quality

Not GDPR friendly, loads all fonts via Google API. Also the completely outdated jQuery library.

Author response

Hi Orlandoo

Sorry to hear you're unhappy with the plugin. We have identified an issue with the Google Fonts load and will be releasing an update to ensure no API calls are made when no Google Font is used. This should be out in the next day or 2.

With the jQuery library the plugin would only use the jQuery library as included by WordPress core itself. So should not be any other outside versions. If you're seeing a different include please feel free to get in touch with support and we'd be more than happy to take a closer look for you. We're always happy to include fixes and improvements to make a better plugin!

Regards

for Customer Support

The customer support to iron out a couple of minor tweaks was amazing.

Author response

Hi ammok_media

Thanks for your review!

Regards

for Code Quality

Nice Usabillity, nice fuctions but what a shame we can't use it. it just pushes our page load up to 6-7 seconds. When we disable it, we have 1 second load-times again.

for Customer Support

will not work with my installation, but support is top notch

for Customer Support

I am VERY disappointed in this product. We are moving from ZenCart to WooCommerce due to a lack of necessary plugins and workability there. When we purchased this, we assumed that, like most Wordpress plugins, there was a period to request a refund if we couldn't get it to function properly. We contacted support for an issue and did not hear back for 24 hours, which does not work for us. We moved on to a new plugin and removed the product. Refund was not allowed even though it had the feature that we asked for from support, but because the documentation was poor, we could not fix it on our own. It caused slow page loads when it was implemented and we found a much lighter code for the purposes of adding images to menus.

for Customer Support

Milos has been a great help in fixing stuff

Author response

Hi Bmatix

Thanks for your review! Always happy to help!

Regards

for Customer Support

Top Draw
Sent about 3 or 4 questions over the weekend. Allready have a fix for all of them. Great support

Author response

Hi patdundee

Thanks so much for your review! Always happy to help!

Regards

for Customer Support

Menu works great and looks great. The support is very responsive. Thank you.

Author response

Hi cathmal

Thanks for your review!

Regards

for Other

I did not find it straightforward and the menu images are very small.

Author response

Hi alessiaci

Sorry for any trouble you've had! Our aim is to definitely make the plugin as easy to use as possible with providing the functionality that we can. If you have any suggestions or comments please feel free to let me know. Or if you'd like to get in touch with support at the below link we'd be happy to help with the image sizing.

https://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Regards

for Other

Great menu, really suits my needs 100%.

Milos in support is excellent.

Thankyou

Author response

Hi daveycharlton

Thanks so much for your review! Happy to help!

Regards

for Customer Support

The mega menu is offering all functions i needed. Excellent work from the support team to integrate fully the menu to my theme Gutenshop under wordpress. Thanks

Author response

Hi Abovethecloudsnaturalwear

Thanks so much for your great review!

Regards

for Code Quality

Love it. One of the best menu plugins you will ever get!

Author response

Hi RavenNorthwest

Thanks for much for your review, glad you're enjoying the plugin!

Regards

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