Please have a look at our Documentation section for answers. If you still can’t find what you are looking for, please Submit a Ticket for quick turnaround support.

Support terms

Fixing bugs and reported issues.
Assistance with basic theme integration.

While we will always do our best to get back to you within an hour or two, we ask that you please allow for a maximum of 24 hours for feedback. In addition, while we do accommodate limited/critical issue support over weekends, major support on issues such as theme integration will only be offered during weekdays.

Things not covered in support

Customization and installation services
Interference or issues caused by plugins or themes that have not followed WordPress coding standards.

Things covered in documentation

How to download and install HeroMenu.
Quick start guide to get you up and running in no time.
Styling your menu – Layout, MegaMenu, Dropdowns, Mobile etc.
Integration – Manual integration and auto integration.
Integration details for some of the most popular themes.

Have a great day

Kind regards
HeroPlugins