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HeroPlugins

Hi is it possible to disable the hover and open the menu only when clicked?

Hi

We don’t have a setting for this, but can help you with some custom code if needed.

http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

Hi I purchased the item today. There are some issues. I have logged a ticket on your website but for some reason my purchase number was not being recognised.

Hi

It might be that the Envato License API was down at that moment.

We’ll gladly assist you if you send us a support email again, but send it as a “Not Purchased” item and include the purchase code in the main message are as well.

http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

Is it possible to create a menu that has buttons along with the images and text like in this example? http://imgur.com/a/vPMjq

Hi.

Unfortunately that would not be possible.

Kind Regards, Gideon

Hello how are you? How do I leave the MENU above the text in a way that shows what is under the bottom of the menu that is transparent? I can not do it. Follow the print of my website:

Http://prntscr.com/dk16cp

I want the home menu to hover over the text or background image I create at the top of the page like your HERO MENU example site:

Http://prntscr.com/dk16ne

Understood? How do I solve it? :(

I just sent you a ticket on the link that you sent me in the answer above. In it has my email (fabiomegaweb@gmail.com), my purchase code and my admin data to verify and help me …

Thank you very much!

any solution? please… =/

Hi Fabiomega

I’ve just sent through a reply to your ticket and made the required change. Please let me know if you haven’t received the reply.

Regards, Milos

Excited to use the plugin but when I get to the first drag and drop section it does not work. None of the options pop up even though I enable them. Im at layout and order

Hi Beatmakinboric

I’d be happy to take a look at the issue for you. Please could you send us a support ticket at the link below and please include the WordPress login details for the site.

http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Regards, Milos

I’m having issues again when saving changes made in hero menu and it keeps reverting back to how it was before the save. I’ve cleared every cache there is, and tried deactivating all other plugins. I’ve tried to submit a ticket, but apparently I need to purchase extended support because of your bug.

Wordpress, my theme, and your plugin are all up to date. Not sure what’s going on…

For future purposes, if you would put your fixes in documentation some of us could just troubleshoot these on our own.

Hi

Please send us a support email, but send it as “Not Purchased” and include your purchase code in the comments section and we’ll gladly take a look at this for you. Please also mention that I said we’ll help you even though it’s outside of the 6 month support period.

http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

yazo

yazo Purchased

I notice that someone earlier that it wasn’t compatible with the latest version of Divi, has this been fixed? Thanks

Hi

Yes Hero Menu works with Divi, but they sometimes update their header file with new code without us knowing about it. If you do the step-by-step integration from our documentation section and see that it doesn’t function the way it should, then our support team can help you with the integration and we’ll then also update our documentation section with the new code.

Divi integration – http://heroplugins.com/product/hero-menu/documentation/?section=knowledge_base&article=Divi

Support – http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Please note that we are on a short New Years break and only give limited support until 3 Jan 2017.

Happy new year!

Kind Regards, Gideon

Hey Guys, This is a very basic issue and I won’t be able to renew support just to get this bug fixed ;-) Please check http://asteroidday.org/ As you can see there are 2 RESOURCES tabs. I tried to make any changes to the menu within wp and none of my changes are saved. I just updated all plugins and there is no caching plugin interfering. any thoughts? thanks, Grig

Hi

We’ll gladly assist you in this regard. Please send us a support email, but send it as a “Not Purchased” item and include your License Key in the Comments area.

Support – http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Please note that we are be back in office on the 3rd and can only give limited support till then.

Happy New Year!

Kind Regards, Gideon

Hi! The menu is convenient, I like it. But I have some problem with mobile version, actually with Mega Menu. You can see on test web page – http://test04.art-metro.com Point is that mega menu in mobile version doesn’t work – problem with scrolling! Thanks.

Hi

Thank you for the compliment! ;)

I think you might experience some theme interference. We’ll gladly take a look at it for you if you send us a support email.

Support – http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

Hello, I have 3 urgent questions before purchase: 1. Does it support the latest PHP 7 version (runing on my server)? Some other mega menu plugins broke my website due to that… 2. Does it work with the Divi theme from ElegantThemes? 3. Can I set the menu full width (to cover the screen width)?

Thanks

Hi

Than you for getting in touch!

Yes HeroMenu works with the latest version PHP. The menu works with Divi, but needs manual integration and yes it can be set to full width. Please feel free to send us a support email if you need assistance with the integration.

Support – http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

Thank you. So I’m forwarding this to be purchased by my customer. Cheers!

No problem! ;)

Hi! Is it possible to disable mega menu just for mobile? Because there is a problem showing the pictures bellow (only 2 of 5 is showing)

Hi Masskk

It is possible to disable the mega menu for mobile.

If you require any assistance with you’re request please send us a support ticket: http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Regards Edwil

Konsulta

Konsulta Purchased

Hi. I submitted a ticket on (http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket) two times now, my last ticket was on 04.10.2017. Can you please tell me why i haven’t got any replies?

Hi

We are very sorry for the inconvenience. We normally reply within 4 – 12 hours. It sounds like the browser didnt submit the ticket, or that the ticket ended up in a spam filter. Can you please tell me if you’ve received a confirmation email with a ticket number directly after submition? If so, please send me the ticket number and i’ll follow up.

Please also check your spam filter for a reply from us.

Can I also ask you to use a different browser to submit the ticket again, just for incase the submission falure was browser related. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Again, I am very sorry for the inconvenience, as we are known for excellent support and love helping our clients.

Kind Regards, Gideon

Hi

Please use our direct support email address, just to make sure we get the email this time. support@heroplugins.com

Kind Regards, Gideon

Milos_Krstic

Milos_Krstic Author Team

Hi Konsulta

I just wanted to follow up with regards to this as it doesn’t look like we’ve received a support query yet. Let me know if you have a ticket number we can follow up for or if you’ve been able to send through a direct mail.

Regards, Milos

Is it possible to hide the drop down aspect of the mega menu on mobile, but still show the top nav link? Or either only have the mega menu drop down upon top nav item click? Currently my two options that I can see is to either have the drop down expanded which takes up the entire screen, or hide that navigation item all together.

Thank you.

Milos_Krstic

Milos_Krstic Author Team

Hi dRockCreative

Unfortunately this feature is not available in the plugin. The only settings option, as you’ve mentioned, is to hide the mega menu link entirely for mobile. However you could create a workaround with some CSS. Each link in the navigation can have a custom CSS class so it could be possible to create a mega menu item and a normal link and apply a custom CSS class for each and have your CSS show and hide each one at the appropriate width i.e. hide the normal link for desktop and hide the mega menu on mobile.

I hope that makes sense.

Regards, Milos

Hi, did your plugin replace the mmenu entirely, or can we just get the dropdown part and keep our menu style ?

Regards.

Hi

Unfortunately Hero Menu will not be able to replicate the look that you want to achieve.

Kind Regards, Gideon

Hi, why does it cant ? Myt menu is pretty simple at first look…

Milos_Krstic

Milos_Krstic Author Team

Hi Brockway

Unfortunately you wouldn’t be able to recreate the background wave pattern below the menu with Hero Menu and the cart within the menu would also not have a dropdown as the cart within Hero Menu only leads to the cart page. The mobile menu would also function differently as Hero Menu does not support a slide out side menu and is structured slightly differently.

Let me know if you have any questions.

Regards, Milos

oneside

oneside Purchased

Hi,

how is it possible to change the mobile menu height?

Thanks.

Milos_Krstic

Milos_Krstic Author Team

Hi Oneside

There isn’t a settings option for this within the plugin so it would need to be done with some CSS. You can apply custom CSS for the menu on the ‘Advanced’ tab.

Feel free to send a support ticket if you need any assistance. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Regards, Milos

oneside

oneside Purchased

okay, I can do that.

Is it possible to upload custom icons to list items?

Thx

Hi

Yes it is possible to upload your own custom icons. Please send us a support email and we’ll help you generate a custom icon pack to upload. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

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