Please have a look at our Documentation section for answers. If you still can’t find what you are looking for, please Submit a Ticket for quick turnaround support.
Hi is it possible to disable the hover and open the menu only when clicked?
We don’t have a setting for this, but can help you with some custom code if needed.
Kind Regards, Gideon
Hi I purchased the item today. There are some issues. I have logged a ticket on your website but for some reason my purchase number was not being recognised.
It might be that the Envato License API was down at that moment.
We’ll gladly assist you if you send us a support email again, but send it as a “Not Purchased” item and include the purchase code in the main message are as well.
Is it possible to create a menu that has buttons along with the images and text like in this example? http://imgur.com/a/vPMjq
Unfortunately that would not be possible.
Hello how are you?
How do I leave the MENU above the text in a way that shows what is under the bottom of the menu that is transparent?
I can not do it. Follow the print of my website:
I want the home menu to hover over the text or background image I create at the top of the page like your HERO MENU example site:
Understood? How do I solve it?
Here’s another print for you to better understand what I want:
I await the solution!
Thank you for getting in touch.
To start off, you need to make sure that the div or the area where you add your menu is floating over the background.
Then you should also make sure that you set the menu to be transparent. This can be done by browsing to your menu in the backend, then browse to Styling / Navigation / Background Color. Now set the transparency of the menu to 0%.
Please feel free to send us a support email is you need any assistance. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket
I just sent you a ticket on the link that you sent me in the answer above.
In it has my email (firstname.lastname@example.org), my purchase code and my admin data to verify and help me …
Thank you very much!
any solution? please… =/
I’ve just sent through a reply to your ticket and made the required change. Please let me know if you haven’t received the reply.
Excited to use the plugin but when I get to the first drag and drop section it does not work. None of the options pop up even though I enable them. Im at layout and order
I’d be happy to take a look at the issue for you. Please could you send us a support ticket at the link below and please include the WordPress login details for the site.
I’m having issues again when saving changes made in hero menu and it keeps reverting back to how it was before the save. I’ve cleared every cache there is, and tried deactivating all other plugins. I’ve tried to submit a ticket, but apparently I need to purchase extended support because of your bug.
Wordpress, my theme, and your plugin are all up to date. Not sure what’s going on…
For future purposes, if you would put your fixes in documentation some of us could just troubleshoot these on our own.
Please send us a support email, but send it as “Not Purchased” and include your purchase code in the comments section and we’ll gladly take a look at this for you. Please also mention that I said we’ll help you even though it’s outside of the 6 month support period.
I notice that someone earlier that it wasn’t compatible with the latest version of Divi, has this been fixed? Thanks
Yes Hero Menu works with Divi, but they sometimes update their header file with new code without us knowing about it. If you do the step-by-step integration from our documentation section and see that it doesn’t function the way it should, then our support team can help you with the integration and we’ll then also update our documentation section with the new code.
Divi integration – http://heroplugins.com/product/hero-menu/documentation/?section=knowledge_base&article=Divi
Support – http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket
Please note that we are on a short New Years break and only give limited support until 3 Jan 2017.
Happy new year!
Hey Guys, This is a very basic issue and I won’t be able to renew support just to get this bug fixed Please check http://asteroidday.org/ As you can see there are 2 RESOURCES tabs. I tried to make any changes to the menu within wp and none of my changes are saved. I just updated all plugins and there is no caching plugin interfering. any thoughts? thanks, Grig
We’ll gladly assist you in this regard. Please send us a support email, but send it as a “Not Purchased” item and include your License Key in the Comments area.
Please note that we are be back in office on the 3rd and can only give limited support till then.
Happy New Year!
Hi! The menu is convenient, I like it. But I have some problem with mobile version, actually with Mega Menu. You can see on test web page – http://test04.art-metro.com Point is that mega menu in mobile version doesn’t work – problem with scrolling!
Thank you for the compliment!
I think you might experience some theme interference. We’ll gladly take a look at it for you if you send us a support email.
Hello, I have 3 urgent questions before purchase:
1. Does it support the latest PHP 7 version (runing on my server)? Some other mega menu plugins broke my website due to that…
2. Does it work with the Divi theme from ElegantThemes?
3. Can I set the menu full width (to cover the screen width)?
Than you for getting in touch!
Yes HeroMenu works with the latest version PHP. The menu works with Divi, but needs manual integration and yes it can be set to full width. Please feel free to send us a support email if you need assistance with the integration.
Thank you. So I’m forwarding this to be purchased by my customer. Cheers!
Is it possible to disable mega menu just for mobile? Because there is a problem showing the pictures bellow (only 2 of 5 is showing)
It is possible to disable the mega menu for mobile.
If you require any assistance with you’re request please send us a support ticket: http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket
Hi. I submitted a ticket on (http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket) two times now, my last ticket was on 04.10.2017. Can you please tell me why i haven’t got any replies?
We are very sorry for the inconvenience. We normally reply within 4 – 12 hours. It sounds like the browser didnt submit the ticket, or that the ticket ended up in a spam filter. Can you please tell me if you’ve received a confirmation email with a ticket number directly after submition? If so, please send me the ticket number and i’ll follow up.
Please also check your spam filter for a reply from us.
Can I also ask you to use a different browser to submit the ticket again, just for incase the submission falure was browser related. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket
Again, I am very sorry for the inconvenience, as we are known for excellent support and love helping our clients.
Please use our direct support email address, just to make sure we get the email this time. email@example.com
I just wanted to follow up with regards to this as it doesn’t look like we’ve received a support query yet. Let me know if you have a ticket number we can follow up for or if you’ve been able to send through a direct mail.
Is it possible to hide the drop down aspect of the mega menu on mobile, but still show the top nav link? Or either only have the mega menu drop down upon top nav item click? Currently my two options that I can see is to either have the drop down expanded which takes up the entire screen, or hide that navigation item all together.
Unfortunately this feature is not available in the plugin. The only settings option, as you’ve mentioned, is to hide the mega menu link entirely for mobile. However you could create a workaround with some CSS. Each link in the navigation can have a custom CSS class so it could be possible to create a mega menu item and a normal link and apply a custom CSS class for each and have your CSS show and hide each one at the appropriate width i.e. hide the normal link for desktop and hide the mega menu on mobile.
I hope that makes sense.
Hi, did your plugin replace the mmenu entirely, or can we just get the dropdown part and keep our menu style ?
Thank you for getting in touch. HeroMenu replaces the entire menu and must be used in that way.
Ok thnkas, that fact bring another question, it is possible to style it just like the theme ? It is normal for a menu plugin to replace the menu entirely ?
Yes it is how all, or most, menu plugins work. They would replace the entire theme menu. Hero Menu can be styled in many ways to fit the theme design, but can probably not replicate a theme menu.
We’ll be more than happy to help you achieve the look that you are going for if you send us a support email. You could also maybe send us the link to the theme that you want to buy or are using, and we can have a look and let you know how close we can get to the theme menu layout.
Hi, here the theme in question : http://cakeart.thimpress.com/
Unfortunately Hero Menu will not be able to replicate the look that you want to achieve.
Hi, why does it cant ? Myt menu is pretty simple at first look…
Unfortunately you wouldn’t be able to recreate the background wave pattern below the menu with Hero Menu and the cart within the menu would also not have a dropdown as the cart within Hero Menu only leads to the cart page. The mobile menu would also function differently as Hero Menu does not support a slide out side menu and is structured slightly differently.
Let me know if you have any questions.
how is it possible to change the mobile menu height?
There isn’t a settings option for this within the plugin so it would need to be done with some CSS. You can apply custom CSS for the menu on the ‘Advanced’ tab.
okay, I can do that.
Is it possible to upload custom icons to list items?
Yes it is possible to upload your own custom icons. Please send us a support email and we’ll help you generate a custom icon pack to upload. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket
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