Need installation process for betheme. FYI i have license for the plugin. Please help your help urgent.
We do have a integration guide for the BeTheme in our documentation and I’ve included a link for you below if you’d like to take a look. If you need any help with the integration please feel free to send us a support ticket.
im getting blank white section . no logo or menu item
i have already send a ticket
I’ve sent a reply to your ticket so that we can try and resolve this for you. Please let me know if you’ve not received it.
thanks for the email. i have send the reply.
Do we have any element for tabs ?
Unfortunately no, functionality for tabs in the dropdowns, or the main menu is not part of the plugin.
is there any future planning for the tabs or any other solution where i can have tab and dynamic post
I’m afraid no, we currently don’t have plans to implement a tab system for the plugin. However posts can be add in to the mega menu dropdown with the ‘Posts’ element.
Can i add shortcode [gtranslate] on the menu ?
Shortcodes can be added in to the menu but only through the mega menu dropdown and not directly to the main menu bar. I’m not certain what this shortcode might be and the functionality it creates but there should not be an issue to add it in.
I’m afraid the only option would be to manually edit the output of the search filed in the plugin files in order to add in the shortcode before the search input field. But this could cause issues wit the placement/layout of items so you will most likely also need to include some custom CSS to correct this.
Unfortunately I couldn’t assist with custom changes like this but if you’d like to go ahead you’ll find the classic search field code within the ‘hmenu/classes/plugin/generate.class.php’ file between lines 3197 and 3204.
I hope that makes sense.
Please have a look at our Documentation section for answers. If you still can’t find what you are looking for, please Submit a Ticket for quick turnaround support.
Cannot integrate to beTheme even when I follow instructions here: http://heroplugins.com/product/hero-menu/documentation/?section=knowledge_base&article=BeTheme
Please send us a support ticket and we’ll gladly help. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket
Kind Regards, Gideon
I´m using HMenu on 3 projects. Now I want to optimize the sites for more speed – it seems, that HMenu makes intenive use of admin-ajax.php, which leads to a quite slow site.
If I look into the waterfall (ex. GTMetrix) there seems to be a post “action=hmenu_get_count” – that tooks several seconds. I´m using some caches like varnish, OPcache and so on, but this seems to be a showstopper on performance. Is there any way to handle it in another way or may there´s some misconfiguration on my site? See it here https://gtmetrix.com/reports/www.imsware.de/qUcsmDwL
Hi, thanks for getting in touch!
If you could please send us a support ticket with the access info for this site, I’d be happy to take a closer look and check if there are any issues.
Hi Milos, thanks for your quick reply (as always..), ticket #5223
I cannot find anywhere to open a support ticket on the support page!
Each of our products has their own support section, I’ve included a direct link for you below to the ticket form for Hero Menu.
I send you a supportticket some day ago did you get it?
Could you please confirm the ticket number, this would be in the automatic email reply you received when submitting the ticket, and I’ll follow up with this.
i did not get any mail, i send you a new supportticket
supportticket is now send, but i do not get a email from you
i send it with Edge, IE and Firefox Browser still no mail
do you have a mail adress where i can send it direktly?
You can send a direct message to – firstname.lastname@example.org. Please just include the plugin purchase code in the message body.
I have sent you two missages through your support system and we have not received a reply. The first was one week ago.
Hello there. I just purchased this to install with Bridge theme but it appears your manual install guide is outdated with their header file. Can You please advise as to which elements to delete and replace with the Hero shortcode. Thank You!
We’ve just updated the integration guide for Bridge to reflect the new header code but if you have any trouble with the process please feel free to send us a support ticket and we’d be happy to help with the integration.
Thanks that did work and I was able to get it installed on my site. However, what is wrong with the caching issue of the plugin? If I add / delete menu items, it loads just fine.. but anytime I make a CSS change, whether it be background color, font size, etc in the Hero Styling Section.. it never updates the menu on my site.
I looked up and saw several other people had the same issue before so surely there has to be a simple answer to have the CSS actually update and display the new edits each time you “Save” your settings instead of having to clear your cookies each time just to see the changes you made.
Nevermind. I was able to disable my server caching plugin and it updates normally for now.
Just to add in a clarification for any other users that might come across this that the plugin itself does not implement any sort of caching and all styling changes are immediately written the the menu CSS file when changes are saved. The delay could come in where other caching plugins are used, or as in your case server caching is implemented, and this would then cache the plugin CSS files so can cause new changes to not show until the relevant cache is cleared.
I do have a separate question. In the backend for adding pages, categories, etc to the navigation menu. How can I get the woocommerce categories as an option to add easily with out having to copy the links and make custom nav items. I will be turning this over to my clients and need to make that as easy as possible.
This would just depend where the links are being added in. For adding directly to the main menu bar you’ll find all WooCommerce categories and products, along with other custom post types, in the ‘Post Type’ and ‘Post Type Categories’ accordion menu, on the left hand side, on the ‘Navigation Structure’ tab. Or alternatively for adding these links to the ‘List’ element in a mega menu dropdown you can change the ‘List items’ dropdown, when editing the list, to select either the ‘Post type – Products’ or ‘Post Type – Products Categories’ option.
I hope this helps clear things up!
When I put a bunch of line error names jumps the line and leaves the menu!
how do I make all the names in a single menu?
I do hope I’ve not misunderstood but it seems like this could just be due to there not being enough space for all the items to fit correctly in one row. If you could please send us a support ticket I’d be happy to check for you.
Good morning, I do not understand how to use the menu with WPML plugin. Can you help me? Thank you
Unfortunately its not possible to use WPML to translate the menus created with Hero Menu and it would instead be necessary to use multiple menus, one for each language, and then adjust the menu integration to switch to the correct menu when the language is changed. Please feel free to send us a support ticket and I’d be happy to help with the integration.
Hello! Before buying I wanted to ask a few questions.
1. Is it possible to create a horizontal menu? make it sticky, transparent and change its position ?
2. Does it support MultiSite ? I have a lot of subdomains and I wanted to manage the menu from one place.
3. Is it possible to use multiple menus on the same page ?
Thank you for getting in touch.
1. Yes you can do that.
2. Unfortunately this is not doable with Hero Menu.
3. Yes you can do this with the use of shortcode.
And how will your plugin behave in MultiSite mode ?
Multisite bahviour would have the plugin displaying all menus created throughout all sites i.e. subdomain 1 would see a menu used for sub domain 2 or etc in the plugin dashboard. Integrations of the menu however would depend on how the multisites are setup and if they all share the same theme then only one menu would be displayed across them all so you’d need different child themes for each subdomain to have their own menu assigned.
I do hope that makes sense, please let me know if you have any further questions.
Hi…it seems that no matter what I do the logo is blurry. I have it uploaded at 600×64 which should be plenty big. Any help would be appreciated.
I’d recommend just to double check the image itself as the plugin doesn’t modify the image file in any way other than scaling down to fit in the available space. Feel free to send us a support ticket if you continue to have any issues.
Where do you change the image size for the mega menu?
I’m afraid there is not an option to change image dimensions in the menu settings but we can definitely apply some CSS to do this. If you’d like to send us a support ticket I’d be happy to take a look for you and provide the required CSS.
You can submit the ticket as ‘not purchased’ and then include the purchase code in the message body.
Hi there im looking at purchasing your plugin. I was wondering though can I build a menu like is found on this page? https://leisurevans.com/ if you click the “models” button you will see what I mean.
I’m afraid it would not be possible to achieve this with Hero Menu as the plugin does not provide the functionality required to re-create the layout of the ‘models’ dropdown.
Please let me know if you have any further questions.
Hey, any updates soon? &
Can you add features from this website https://codemyui.com/ CSS codes to your plugin? there is so many cool options!!
Thanks for the suggestion, we’ll definitely take a look at that. Unfortunately though we currently don’t have any plans for an update to include new plugin features for the time being.
Please let me know if you have any questions.
What is the latest version number for Hero Menu?
The latest version is currently 1.10.0.
Thanks for your reply. I have Version 1.9.6, but there is no update button for Hero Menu available. I’ve clicked the Updates button and there’s nothing there, and there is no Update link in the Plugins section. How do I run an update? Thanks.
You’ll be able to download the latest version directly from Code Canyon on your Downloads page. Just a note that when updating the plugin using the downloaded ZIP file you’ll need to first install ‘Easy Theme and Plugin Upgrades’ (https://wordpress.org/plugins/easy-theme-and-plugin-upgrades/) and you’ll then be able to update simply by uploading Hero Menu through WordPress, as if installing a new plugin.
Thanks, Milos. I followed your instructions, and now I have version 1.9.7…not 1.10.
I’ve been able to test the update available on Code Canyon and this does look to be the correct 1.10.0 version. Although we’ve gone ahead and just re-uploaded this version again to make double sure, would you be able to try the download and update again?
Re-downloading did the trick. Thanks!
Hi, I have problem that the menu on cell phone and tablet is not displayed correctly, please take a look at the http://406901.test-my-website.de/
How can I adjust this correctly?
I’d be happy to help try and resolve this if you could please send through a support ticket at the below link along with the login info for the site. Feel free to submit the ticket as ‘not purchased’ and then include the product code in the message body.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
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