Please have a look at our Documentation section for answers. If you still can’t find what you are looking for, please Submit a Ticket for quick turnaround support.
Hi, a problem still exists with the presentation on the tablet and mobile phone, when the Megamenu is clicked, you can not see the area on the right because it disappears from the image, the presentation is probably too large.
The menu I’m talking about is the point: Branche
Can you tell me what to set?
I’ve gone ahead and sent a reply to your currently open ticket for this as it would be easier for us to continue to communicate through one channel.
Hi, were looking for a menu like this: https://bit.ly/2GkwPEX
Full width responsive menu with different colour navigation links & double lined text. Can this plugin achieve this?
Unfortunately it wouldn’t be possible to re-create this with Hero Menu as the link text can’t be split over two lines and the link color is a global setting so its not possible to define a specific color for each dropdown.
Please let me know if you have any further questions.
Ok, thanks for getting back to me
Where is the export feature?
Unfortunately this feature is not available with Hero Menu and its not possible to import/export menus.
Hi, I have this error with the plugin: Undefined variable: image_details generate.class.php on line 4005
generate.class.php on line 4040
Catchable fatal error: Object of class WP_Error could not be converted to string in generate.class.php on line 4095
I don’t have made any customization.
Could you help me please, thanks in advance.
Kind Regards, Gideon
Our offices will be closed from 30 March to the 2nd of April. Please note that during this time responses from our support team will be slightly delayed.
Pre-purchase question… I want to use the menu shortcode to add certain menus to specific pages, but I need to know that it will have drop downs like a top level menu, I’ve tried to add menus via shortcode with other plugins and all links are visible instead of having nice dropdowns. Do you have an example of what a page specific (secondary menu) looks like using hero menu?
We don’t have a specific example of this on our demo site where the menu is added to the page content area but if you’d like to send us a support ticket I’d be happy to provide access details to a test site if you’d like to take a closer look at the functionality.
The menu shortcode can definitely be added to page content and would function as if added to a theme template however in this case its possible the menu could inherit styling from the theme, as its surrounded by its containers, and could result in interference with the menus own styling.
I’m using Bridge theme, would you guys issue a refund if it doesn’t work for me?
No problem at all, we’d be happy to. Hero Menu is compatible with the Bridge theme and we do have an integration guide for this in the plugin documentation fo replacing the default theme menu if you might need to do that. Although if you do need any help with the integration process or have any questions please feel free to send a support ticket and I’d be happy to take a look.
There has been earlier question, does this plugin work with The7 WP Theme? Have is it today? Otherwise your plugin seems to be just what I’m looking for.
Hero Menu should be compatible with most themes and would just require some integration to be done. In most cases this just involves modifying the header template file to remove the theme’s default menu code and replace this with the Hero Menu shortcode. I’d be more than happy to help with the integration process if needed.
I got response : I’m afraid due to complexity and variety of The7 headers options, it will not accept any third-party menu plugin – So even your plugin is great it seems to be out of scope.
Just a pre-purchase question, doest it support Flatsome theme?
Hero Menu should be compatible with most themes but in some cases does requires some integration to be done, such as editing the header template to replace the default theme menu with the Hero Menu shortcode. I’m afraid we don’t currently have an integration guide for Flatsome but would be happy to help with the integration process if needed.
Good morning, the Hero Menu does not work well on my website, it just lets me place it on the left when i put in the center and the menus move down when I add more than four and do not see the changes when I move paddigs, colors, etc … which could be the problem? I do not have the link to have it under construction. Thank you very much.
It seems like this could just be due to the menu integration. Please send us a support ticket at the below link along with the login info for the site and we can then take a closer look for you.
I want to use this as a top menu but I want to keep the original menu of my website, is that possible?
In order to do this it would be necessary to edit the theme’s header template file in order to include the Hero Menu with its shortcode in the relevant location. If you need any help with this integration please feel free to send us a support ticket and we’d be happy to take a look.
Hello! Please, why Hero Menu doesn’t work on custom search page? This search results page uses theme’s “index.php” as template and loads results on “mydomain.com/?s=keyword” page (paginated results become “mydomain.com/page/2/?s=keyword).
The rendered code is there on page’s header section, but “display” is set to “none”. If I force “display: inherit !important” on DIV id=hmenu_load_1, Hero Menu become all visible, but dropdown menus, mega menus and search full menu keep inactive on click/hover. Please, why does this happen only in this custom search page? All other pages Hero Menu works perfectly. Thanks!
It seems there could be an error specifically on this page thats interrupting the menus own scripts and preventing them from loading correctly. If you’d like to send us a support ticket I’d be happy to take a look for you.
Is this menu compatible with new wordpress and betheme. Since we updated both the menu is broke or something. i have send a ticket. plz help asap
Thanks, We replied to your ticket.
Hi! I love your menu. Its better looking than all other menus I tested and it have really good backend. Do you have an integration code for Astra template? I dont really know how to do that. The shortcode version is working well but I need automatise it on all pages. I use Astra and Elementor pro.
I’m afraid we don’t have a guide for integration with this theme but would be happy to take a look and help you with the process. Please could you submit a support ticket at the below link and include the WordPress and FTP login info for your site along with any info on how the menu should be integrated.
Hi Milos! Sent you the info. Have a wonderful day and thanks a lot! Best regards / Sylvia
I see that you did it. Wow! Very very big thanks! I will write a super review for you in the next days. Right now I configuring the menu look. Excellent product and support! All best for you!
It’s a pleasure! Feel free to get in touch if you need any further assistance.
Hi, do i need to submit a support ticket in order to receive guidance while installing my hero menu into the WP site? the .zip (I zipped) isnt working and the download came as decompressed. Thanks
If you need any assistance please do send us a support ticket so that we can look into the issue for you. The reason for the extracted ZIP file is most likely due to using Safari when downloading as Safari has a default setting to extract ZIP files automatically when downloaded. You can change that from the Safari preferences on the ‘Generals’ tab.
Hi! i Like this plugin and i want to use it with my enfold theme. Its any problem with that? I want to preserve my header with shrink with scroll and use custom items in nav menu header and other in burguer menu activated as desktop also. All of this can i do it with hero menu? Best regards.
Hero Menu is compatible with Enfold and we do have an integration guide for the theme, I’ve included a link to our documentation page below. However it wouldn’t be possible for Hero Menu to inherit the theme’s functionality of shrinking on scroll or use custom elements as this is not supported.
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