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537 comments found.

Hi. Are you able to assist with integrating hero menu with Flatsome?

Hi

Yes we’ll gladly help you integrate the menu;)

Please send us a support ticket and we’ll be in touch soonest. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

NEED HELP?

Please have a look at our Documentation section for answers. If you still can’t find what you are looking for, please Submit a Ticket for quick turnaround support.

SupportDocumentation

Have a great day :)

Kind Regards
HeroPlugins

Dear TEam!

I really like your menu plugin. There is only one problem with that. How can i replace your default search to my original purchesed Ajax Search Pro?

Please help me because now my whole webshot dosn’t have any normal search options.

B.R.

Tamas

Hi Tamas

Thank you for the compliment! Please send us a support email and we’ll gladly take a look at it for you. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

I have purchased your product and have been using it for a while. I just added an item on the end of the menu and there is no padding on the left side of it. Can this problem be addressed without renewing support? This should just work. Thanks.

Hi

Please send us a “Not Purchased” Support email, but include the purchase code in the comments section and we’ll take a quick look:)

Please also mention that I said it’s fine for us to help you out.

http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

hi there, can i use this with thegem theme? is there auto integration? thanks

Hi

Hero Menu should work with all WP sites. I cant remember us integrating it into The Gem before, but we can help you with the integration.

Unfortunately this would be a manual integration and no auto option.

Kind Regards, Gideon

Hi

How to disable hero menu just for mobile? to theme default menu

Hi Arwarinseo

If Hero Menu is assigned to a menu location from the ‘Settings > Menu Integration’ tab this would not be possible as the menu would always be enabled, and its not possible to deactivate/un-assign a menu from a location based on window width or device. In order to achieve this you’d need to have both the theme menu and Hero Manu active at the same time so Hero Menu would need to be integrated with its shortcode directly in the theme ‘header.php’ file and the theme menu using the menu location. With both menu’s active you’d then need to include some custom CSS to show and hide the appropriate menu at the required window width.

I hope this helps!

Regards, Milos

chris-w

chris-w Purchased

I have been using this plugin successfully on my X Theme V5 ‘themeco’ website for over a year and the new version of X Theme does not have the same file structure.

I followed your knowledge base article (this used to work) but its no longer accurate. http://heroplugins.com/product/hero-menu/documentation/?section=knowledge_base&article=X-Theme

I really need this to work as currently the menu looks all wrong….

chris-w

chris-w Purchased

sorry I mean it was working on V4 and I have now updated to V5 on my DEV instance and cant get it to behave.

Hi Chris-w

Thanks for letting us know about the this, we’ll definitely look into updating the documentation. If you need any assistance with integration for the new version please feel free to send us a support ticket and we can take a look for you.

http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Regards, Milos

Hi

Thank you for getting in touch. Unfortunately we don’t have that option built into our menu.

Please feel free to ask more questions, I’ll gladly answer.

Kind Regards, Gideon

If you add that feature it will be good and I will buy it.

It is definitely a great suggestion and I’ll chat to my partners about a possible update in future.

Have a great weekend!

Considering purchase. Is there a way to add text of date and location into the menu, like on site thebookcon dot com? Also, can the menu be full width?

Okay. I see in discussion that full width is possible. Cool!

Hi paulpdale

Full width is definitely possible, however with the time and date, custom text can be added to the eyebrow menu so if this is static content then you would be able to include it, without the icons, but it would not be dynamic to reflect the current date and update automatically.

Regards, Milos

Milos, I tried your suggestion in the first response in this thread and it did not work. I moved all the wp_hmenu databases from one dev to another. No success. Is there another database which stores the settings that isn’t in the root of sql?

Hi paulpdale

Could you please send us a support ticket with the relevant access info for both the source and destination and we can try take a look at this for you.

http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Regards, Milos

Hi, I have a question related to invoicing, our tax law requires getting something called as “certificate of residence” of companies we buying something from. I have contacted Evanto and they told me Author should provide such document to the buyer (not Evanto), can you please send such document to me ?

Hi

Please can you send me a message via our profile page? We can then chat further via email.

https://codecanyon.net/user/heroplugins

Thank you

Gideon

Super buggy on WP 4.8 using Genesis and child theme. It that’s your setup, be prepared for negative surprises when you alter an existing menu structure!

Hi Paulpdale

I’ve sent through a reply to your ticket regarding the issue, please let me know if you’ve not received it.

Regards, Milos

How to have the eyebrow menu active, but hide it on mobile? It displays fine on desktop, but breaks on mobile. Look at mobile here: http://zincdirect.com/site-testing/

Hi

It looks like there’s some interference from the theme or another plugin. Please send us a support ticket and we’ll gladly take a look. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

Hello. A pre sale question: could i make a Mega menu FULL WIDTH AND FULL ->HEIGHT<- ??

Hi

A menu can be full width, but not full height. The height must be specified in px. Please feel free to ask more questions.

Kind Regards, Gideon

jaydabay

jaydabay Purchased

how can we hide the mobile menu default of the wp astra theme? its resulting in two toggles

Hi jaydabay

We’d be happy to take a look and help you with the integration. Please could you send us a support ticket at the link below and include the WordPress login info for the site.

http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Regards, Milos

studio22

studio22 Purchased

When I add a new menu item to an existing menu, the item doesn’t inherit the padding set for the rest of the menu. In fact, it has 0 padding on the left and right side. Please let me know if this is a bug or something that can be easily fixed. http://allocaterite.com/ (Press Room link)

Hi

That is very strange and looks like there might be some interference on that nav item. Can you please send us a support ticket to have a closer look. http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Kind Regards, Gideon

studio22

studio22 Purchased

Looks like our support has expired for this item…

No worries, please send it as “Not Purchased” and just add your code in the comments area with your message and mention that I said we can have a look at this for you, even though your support has expired.

Kind Regards, Gideon

Yaw93

Yaw93 Purchased

How can I make the logo stick to the top? Where can I edit the top paddings? Please check this pic: http://imgur.com/a/2sFZa

Milos_Krstic

Milos_Krstic Author Team

Hi Yaw93

This looks like it could be some CSS interference thats causing this. If you could please send us a support ticket at the below link, and please include the login info for the site, we’d be happy to check for you.

http://heroplugins.com/product/hero-menu/documentation/?section=submit_ticket

Regards, Milos

Yaw93

Yaw93 Purchased

Hi, I have submitted ticket. Please help me check. Thank you very much.

Thank you, we’ll get back to you within the next few hours. Kind Regards, Gideon

Hi There, My Customer purchased this theme for us to work on, could you tell us what format the icons need to be for upload please?

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