Discussion on Hero Maps Premium - Responsive Google Maps Plugin

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179 comments found.

Pre-sale question:

I want to use your plugin to put markers at different venues that do New Years parties. On click, I would like to include a flyer and a button “buy tickets” going to an external link. Is that possible?

Thank you

Hi Csavu7

You would need to add in this content to the marker info window which would open up when clicking the marker. You would need to create the HTML and styling for the button and also include the flyer, if it is an image, with an HTML image tag.

I hope this helps clear things up.

Regards. Milos

Hi, i need connect google maps direct. I am using on mobile Google Maps, and, i save some locations.

All locations save in the my google map list.

Do there any way import Kml ? or do there any way to direct connect ?

I want, show my all locations at my web site (in your plugin)

Hi Sinayes

Unfortunately its not possible to import a KML file or connect to an existing map. You would need to recreate your map within Hero Maps. The plugin does support importing markers through a CSV which might help with the transfer.

Please let me know if you have any questions.

Regards, Milos

Why don’t upgrade for it? All people use google map, why don’t support google map Kml files?

Hi Sinayes

KML support is definitely on our ‘to do’ list and we will be looking at supporting it in future but for now I’m afraid it not possible.

Regards, Milos

doritoe

doritoe Purchased

Pre-sales… I am interested in your map product, I have two questions: 1. for the tabbed categories – I have approx 40 categories I want to include. Can I control how they appear – for instance, under the map, what font size, what font color, will they automatically wrap to the next line? can I choose how many per line? 2. Is there a way to mass upload locations? With thanks, Dori

Hi

I’m very sorry for only replying now. I had an issue with my email, so some of the messages only came through now.

We give you full control over tab styling. This would include fonts, colors, borders, corner radius, background color etc.

Please feel free to send us a support email and we’ll set a demo site up for you to run some tests if you are interested.

http://heroplugins.com/product/maps/documentation/?section=submit_ticket

Kind Regards, Gideon

NEED HELP?

Please have a look at our Documentation section for answers. If you still can’t find what you are looking for, please Submit a Ticket for quick turnaround support.

SupportDocumentation

Have a great day :)

Kind Regards
HeroPlugins

Great plugins. But I can’t find the cluster on/off option.

Hi

I’m very sorry for only replying now. This message was missed for some reason.

Open your Hero Maps Premium plugin, click on the map that you are working on, now browse to Advanced in the top red bar. Scroll down the page and you’ll see a Button called Marker Clustering.

Please let us know if you need any further assistance.

Kind Regards, Gideon

Cheers!

Couple of pre-sale questions for you.

I would like to create a full-width map with tabbed filtering, like the one shown on the preview page, which has a menu bar at the top with tabs to Hotels, Restaurants, Coffee, Clothing, Sightseeing.

I would like to confirm the functionality of this type of map. Do you have a working demo of that type of Map? Also, can you point me to the specific documentation section that explains how to setup that kind of map?

Hi

Please send us a support email and one of the guys can set a demo up for you to test the functionality.

http://heroplugins.com/product/maps/documentation/?section=submit_ticket

Kind Regards, Gideon

How can I manually set Latitude and Longitude so I don’t have to zoom in to position the icon every time?

Hi

When you create a map, open the “Markers” tab in the red navigation bar at the top. You will see a search field in the top left corner on the map. Just drop your coordinates in there and hit enter. The map will then focus in on that area and will show a blue dot in the exact location. You can then just drag and drop your marker on that blue dot.

The coordinates should look similar to this: 40.79717741518769,-73.95584106445312

Hope this helps.

Please let us know if you have any more questions.

Kind Regards, Gideon

Perfect. I have another problem but I have opens a ticket for that one. Thanks for the quick reply.

No problem:) The support guys will attend to your support email first thing Monday morning!

So does this plugin just not work for Chrome? It works in Safari. Using “thefox” theme. It looks awesome and works well… but It doesn’t hold the default zoom in safari and chrome it doesn’t show at all. I’ve also tried with no extentions in chrome and all plugins off in wordpress but VC and this. I also purged the cache from my server and turned off cloudflare.

Hi

It sounds like there might be some interference from the theme or somewhere else. We’ll be able to quickly assess and give you feedback if you please send us a support ticket. Please include a link to your site as well.

http://heroplugins.com/product/maps/documentation/?section=submit_ticket

Kind Regards, Gideon

ticket in, thanks Gideon Request #3257

fyurien

fyurien Purchased

Hello, is there a way to improve performance on the map loading. It seems to take quite a long time, around 5-10 seconds. The server is basically a dedicated super computer, with 1GB up and down network. Only has 5,000 markers.

Hi Fyurien

You’d be able toe bulk edit the marker by category, so change the marker image for an entire category at once but not all markers (unless they are all in the same category). You can do this on the ‘Markers’ tab by first selecting the category and then clicking the ‘Set Category Marker’ button. I’ve included a link to our documentation section about this that has some more detailed info.

http://heroplugins.com/product/maps/documentation/?link=assigning-a-default-marker-to-a-category

Regards, Milos

Great thank you! No one ever reads the documentation. :)

Only a pleasure! :)

Hi, Is this plugin works for WordPress only? The site I planning to use this map is just static HTML site.

Hi

Thank you for getting in touch. This plugin is build for WordPress only.

Kind Regards, Gideon

Hello, is it possible to hide map labels (cities, streets, etc..)?

Hi oastraeo,

Thank you for getting in touch. Although it is possible in to ‘re-skin’ Google Maps to allow you to hide these items, the plugin does not currently support custom themes.

Kind Regards, Brett

How can I make a marker clickable and open a link directly?

Hi oastraeo,

Yes, it is possible. If you navigate to the “Developers” tab, once a map has been selected, you can turn on the “Marker onClick Event”. The method explains how to implement the JavaScript to cater for the event. Once this has been enabled, you can navigate back to the “Markers” tab and select the marker that you would like to add the event onto. Insert the URL in the “onClick Paramenter” input.

Your JavaScript method will receive this parameter when the marker is clicked. You could redirect the user by adding the following method:

function marker_click_event(marker_data){ window.open(marker_data.custom_param); }

If you enter “marker_click_event” into the “JavaScript Method” input, and add “http://heroplugins.com” to the marker “onClick Parameter”, and have the above method in place, a new tab will be opened when the user clicks the marker.

If you require any further assistance, please log a support query (http://heroplugins.com/product/maps/documentation/?section=submit_ticket) for us and we’ll be able to assist with the implementation.

Regards, Brett.

HI!

Very happy with plugin. But can´t upload custom markers. ”Security token timed out, please try again” pops up all the time, can you help me please ! Thank’s

Hi Zulmix

This could be due to file permissions for the plugin folder, if you could set this to be 755 for the ‘hmapsprem’ folder and all of its contents it should solve it.

If you continue to have any issues please send us a support ticket at the link below and we can take a closer look.

http://heroplugins.com/product/maps/documentation/?section=submit_ticket

Regards, Milos

PreSALE: i need to translate the text “GET DIRECTIONS” its possible to change it? if is through support i will need to solve it in next 2 hours after purchase it.

Hi mvin10

Thank you for your interest in our plugin. Yes, it is technically possible by making use of a JS click event to change the copy on the button. Could I ask you to please log a support query so that we can assist.

http://heroplugins.com/product/maps/documentation/?section=submit_ticket

Regards, Brett.

exmx

exmx Purchased

Hello I have a strange problem to the load the page where the map is installed.. If you click on the menu “Contact” the page is loading … loading but no display.. If you write the url directly it ’s working or a link on a page.. the map is display correctly. http://deveden.com/mekatrade/contact-us/

Do you know why when i load the page from the menu it’s not working ? thanks a lot

Cheeers Franck

exmx

exmx Purchased

Thanks Gideon,,, my support is just arrived at the end,.. so i need to take a extension for support ? i’m on Chrome.. Version 55.0.2883.87 m and i check on another laptop and the same problem.. So for you it’s working fine when you load the page from the menu?

I haves errors in the console : http://prntscr.com/drr2ba

..

Yes it works fine if I click on the Contact Us navigation item on all machines and different browsers.

No need to extend your support, we’ll help you out this time:) Please send us a support query, but send it as “Not Purchased” and include your purchase code in the comments section.

Regards, Gideon

exmx

exmx Purchased

Thanks a lot i will send you cheers

kludrik

kludrik Purchased

I am very frustrated. I have a lot of markers I need to add to my map. It is no way to add a new marker by coordinates. It is not possible to use the search field as you suggest. It simply doesnt work. How can I add markers the only logical way – by coordinates?

Milos_Krstic

Milos_Krstic Author Team

Hi Kludrik

Unfortunately its not possible to set the co-ordinates when dropping in the maker manually, however this can be done when importing your makers via a CSV. With a CSV it might be easier to bulk import multiple markers at once on a map and would allow you to define specific co-ordinates for each marker along with other marker info available within the plugin interface. I’ve included a link to our documentation page which covers the CSV import topic.

http://heroplugins.com/product/maps/documentation/?link=importing-csv-files

If you haver any issues or questions feel free to send us a support ticket.

http://heroplugins.com/product/maps/documentation/?section=submit_ticket

Regards, Milos

kludrik

kludrik Purchased

You have replied that it is not possible to add markers by coordinates. I am very disapointed over this plugin. And I am very dissapointed over the support regime. You have to be a detective better than Poirot to find support. The conclusion is: yet another useless plugin….. As all other map plugins I have bought today. All big dissapointments…

Hi

We must have understood you incorrectly. It is possible to search the map using coordinates. ( E.g. “40.7616826,-73.9795213” ) This will drop a small blue dot on the map and you can then drop a new marker on that blue dot.

Hope this is what you where looking for?

Kind Regards, Gideon

portacv

portacv Purchased

Had an issue, now is fixed,

I’m glad you’re sorted:)

Please feel free to mail us again if you need any assistance.

Kind Regards, Gideon

akkornteon

akkornteon Purchased

Hello, Regarding the API key I have added one and a whole day has passed but I still get the “Something went wrong” message. I’ve went through other comments asking for help and a guy’s problem was solved by just waiting for Google to “aknowledge” something. Is this my case, too, or there’s something I’m missing?!

Can you help me? Thank you.

Milos_Krstic

Milos_Krstic Author Team

Hi Akkornteon

The API key recognition is usually fairly quick if not instant. It sounds like perhaps there might be another Google Maps API include on your site added in by either the theme or another plugin thats missing the API key. If you’re able to double check if that is the case adding in the API key to this location too should resolve the problem.

If you need any help feel free to send us a support ticket. http://heroplugins.com/product/maps/documentation/?section=submit_ticket

Regards, Milos

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