Please have a look at our Documentation section for answers. If you still can’t find what you are looking for, please Submit a Ticket for quick turnaround support.
Can you please tell me what folder I can find the map data. I need to reinstall this plugin due to conflicts with and updated theme. I dont want to lose all the maps I created. Can you please tell me what folder to save via ftp before deleting and reinstalling this plugin. thank you.
Map data is stored within the ‘hmapsprem_default_storage_table’ within the site database and not in any of the plugin folders so backup the plugin files would not save this for you. The best option would be to run the map export directly from the plugin backend for each map so that you can re-import after the re-install or to also backup the plugin tables within the database in order to keep all of your data.
I hope that helps!
The search in the backend is not working while the search in the frontend works pretty well – what’s the problem ???
I’ve sent through a reply to your support ticket regarding this query, please let me know if you’ve not received it.
Can I call hmapsprem function from php code ?
The best option would be to trigger the menu short code with the ‘do_shortcode’ function i.e.
<?php echo do_shortcode(‘[hmapsprem id=1]’); ?>
Please let me know if you have any further queries.
Very interested in buying this. However, I’ve got one question. When I click on an icon in the demo version, the map scrolls in very closely. That’s actually not what I want, I don’t want the map to zoom or move at all when I click on an icon. Is that possible with this plugin?
For my project I need to show about 30-50 projects on the world map. When I click on the project I want to have a title, description and button displayed. Therefore the zoom or location of the map shouldn’t change when I click on an icon.
Furthermore, how do I insert text/code in the popup boxes that show up when you click on an icon? I would like to show a button there so would have to add some html code.
With the marker click there is a setting to set the zoom level for this within the map options, but cannot be disabled completely, so you would be able to set the marker click zoom level to match the current zoom level of the map in order to not have the effect be visible. However the map itself would still reposition to center on the currently clicked on marker but would reset when the info window is closed.
For the marker info window, this is edited when adding in a marker to the map and you would be able to add in some custom HTML.
If you’d like to preview and take a look at a demo of the plugin please let me know and I’d be happy to set this up for you.
Hi Milos, thanks for your reply. I’d be happy to get a demo of this plugin to see if the settings can satisfy my needs.
Please could you send through a support ticket so that I can then contact you with the demo access detail.
i can not loading the Dashboard or anything, only whit Screen…
i have deactivatet and reactivatet but nothing :/
what can i do?
This looks like it could be a file permissions issue thats preventing the plugin files from loading correctly. If you could please ensure to set the file permissions for the ‘hmapspresm’ folder and all its contents to 755 it should resolve the issue. If you are still having any issues please send us a support ticket and we can take a closer look for you.
i have open a ticket, thx…
oh i see i have no more Support. Support for this item has expired. Renew support now!
maybe you can write me here another trick for fix it? for 2 days working like a Charme…
Please send us a ticket as “Not Purchased” and include the purchase code in the comments area. We’ll gladly take a look!
Kind Regards, Gideon
Can I set default settings for text Link Color in custom marker pack – from #999999 to my theme color (for exsample #9b9b9b) ?
Can I set default Category name ? Or move the markers from one category to another?
Please send us a support ticket and we’ll gladly help you with some custom code. http://heroplugins.com/product/maps/documentation/?section=submit_ticket
The last update is a 2016 ? Pluggin’s it’s Always operational with WP 4.8 ?
This version of the plugin has been tested and is compatible with the latest version of WordPress. Feel free to let me know if you have any questions.
The tab filter, can I insert that into menu or is it inflexible?
This wouldn’t be possible as the filter tabs are part of the maps own structure created by its shortcode so its not a separate section that can be added in independently.
Please let me know if you have any further questions.
Is it possible to put a rating system as well as a restricted tab on these markers? For instance if your rating isn’t qualified they can’t see the marker?
Unfortunately no, Hero Maps does not support his kind of functionality.
Is it possible to place shortcode inside the marker’s information?
No this would not be possible as shortcodes would not get interpreted/executed and you would only see the shortcode text within the info window.
Hi, this look like the best option im looking to mark few locations in a map for a new project. Really appreciate if you could clear few questions.
(1) In the map, imagine i have marked locations all around a country. So, zooming it out to view all the locations is not a good idea. Instead, i want to start the map zoomed in to level you can see few cities. But the map center should be the location of the visitor. Is this possible? I wan the map to open with the nearest marked location to the user.
(2) I have already made many pages of my project. Unfortunately its not in wordpress. Can i host the map in wordpress, and link it to my html5 site? Iframe or something?
(3) Any possibility to add the a photo to the marker popup?
Really appreciate your quick response.
1 – This would not be possible, the map does not center on the users current location but instead uses a fixed center location and zoom value that you need to set.
2 – The plugin is only for WordPress but you could possibly do this through an iframe to embed the page. Please note the plugin is not built with this as an intended use.
3 – This can be added in by including the HTML code for an image within the marker info window i.e. .
Hi, any possibility to add a get my location button? The only missing options are get my location button or automatically detect current location and a search box to search from text in map locations text. Really appreciate if you could let me know if i can somehow code above to this plugin. Thanks.
Unfortunately these features are not built into the plugin, however a ‘get directions’ option is available which would add a button to each marker info window that would link to a Google Maps page with a route/directions from the users current location to the marker location.
The search however is only a Google Maps places search so it would not be possible to have this search through custom content, such as markers, added to the the map. Our support however wouldn’t be able to assist with and custom changes/additions to the plugin functionality.
Hi there, I’m looking for a map plugin than can replicate this site section to display posts without reloading the page: http://neginmirsalehi.com/negin360 Is this possible with your plugin?
I’m afraid this would not be possible as Hero Maps does not integrate with post content so it would not be possible to relate blog posts with map markers and have these posts loaded in without a page refresh.
Thanks for the great support, just loving this plugin!
Hi, did you add google KML IMPORT options?
We have KML files but do we can use with your plugin?
Hello, I bought your plugin but could you make me a marker with a chapel or little church, please?
It is for a customer site and I can’t-do it . Thank in advance. Best regard
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