pauple supports this item


This author's response time can be up to 1 business day.

25 comments found.


labber Purchased

Is there a way to deny a role access to the help desk? Right now it only lets me select all categories or specific ones, but there’s no way to give no access.


You can use ctrl + click or command + click ( in mac ) to unselect a category / option.

Hello, hope all is well, is it possible to add a feature for users to pay to have access to certain questions, the idea would be that people can submit their questions for free but to see the answer they have to pay

if there’s no way for users to register and publish their question, then at least being able to create a payment option for them to have access to the site, in this case the questions would be visible but to see the answers they have to pay

Thanks UOU


You can use another plugin, like Woocommerce to handle payments. This might not be included in this plugin as this is a very specific request and there are other plugins which can do this.

I will think of adding the feature where answers are restrict for certain user roles.


thank you

Hi, I have version 1.0.2 of the helpie helpdesk and want to upgrade to the latest version.

I am wondering if there is a update process to keep the articles in the KB.

I am really enjoying your product and think it has great potential especially when you have the features planned that you do….

Thank you

Liam Gibbins

License number if needed.. :) 125dd24f-a64c-442c-9a07-606d5c783434 – 3 Feb 2017 REGULAR LICENSE


Sorry for the late reply. Will include a inbuilt update process in the coming days. For now, you can just replace the plugin files with the new one.

If ticket system comes promise going to get this…

Hi there,

Please can you provide assistance with the following plugin. Please see the following: 175f0871-b06a-4c13-8a50-0a98a6e0a086