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52 comments found.

help, this plugin interferes with my header!!

Sent you an email.

How do I access the documentation for this plugin?


This is the documentation of the plugin: ( This is also the demo ). Now, working on a better demo and better documentation.

Ok thanks. How do I make the main page the homepage?

Actually, the main page is based on the slug as shown here:

Or you can use the main page short-code in your homepage:

Hi Paul, 2 questions for you: is Helpi DIVI compatible (from what u know) and is there a french translation already? Thx for your answer.

Sorry. Just seeing the message. ( not getting notifications for some reason ).

Divi: Let me confirm this and let you know within 24 hours.

French: There is a basic french translation, but I suspect it is missing some new strings.

@bakou9, Hi, Helpie is compatible with Divi as far as I know. Sorry for the long delay.


tomitos Purchased


it looks Helpie is somehow breaking admin design of my wp. After enableing Helpie, those white grey stipes are gone, every field gets white background. I disabled all other plugins, there is no conflict with one of them, and everything is fine again, when Helipe is disabled. Wp is 4.8.

Any idea? Thanks.

Hi, Can you mail me at with some screenshots please?


How can I make my wordpress homepage be the Main Page template? In other words, there would be no homepage technically.

Thanks, Joseph

Hi Joseph,

This is the shortcode we have on our demo page:

[pauple_helpie_welcome_area] [pauple_helpie_categories_listing type='boxed1'] 

Having this shortcode in your home should give you a similar page.

The wait is over, almost.

After a long wait, I am glad to announce that Helpie 2.0 beta is out. The new version has the Support Ticketing feature you all have been waiting for.

Go here to try the beta version : You can also create your own beta demo site to play with the backend.

Please email your thoughts to and comments to help me improve the product before release.

I have created 4 Categories and added from menu in my menu item. Two Except one all other categories are asking for password . I checked the setting everything is set to no password access. Any clue ?

Can you mail me your website to

Hello, does this have internal linking of words like wikipedia? I mean when you put word like [this] and word “this” become automatically linked to article for word “This” or if that article does not exist it makes new page for it once clicked.

also, is there feature that would list sources? (aka footnotes)

Hi, is this query answered? Please mail me at to get support. No, These features are not currently present, but we have it in our backlog.

This plugin does not come with documentation or am I missing something?

This demo is itself the documentation:

Will create a separation documentation soon. Thanks for the feedback.

what is the purpose of “Knowledge Base Main Title” and “Knowledge Base Sub-title” how can I remove it?

You can edit the title and sub-title from Dashboard -> Helpdesk -> Helpie Settings -> Core.

Also please email me at, if you want me to send you a screenshot.

How do you update, Last time i uninstalled and reinstalled and I had to re-write all my articles?..

Thank You

So far the simplest way to update the plugin is to use the envato-update-plugins plugin: :

Re-write articles? That should not have happened. Can you email me the issue in detail to so I can look into it.

Hi! Now I use a WP with Pages for all webpages and with Posts for all /blog posts, all in the same database/WP. Is it possible to use your plugin in this condition? Something like and for every faq a Page? If I use Posts I think will appear all in /blog Thank you!

When you install Helpie, it will create a new post_type like ‘Posts’ and ‘Pages’. It appears in your URL like

But you can change that into anything you want like:

anything you want like that.