pauple supports this item


This author's response time can be up to 1 business day.

33 comments found.

Is there a way to deny a role access to the help desk? Right now it only lets me select all categories or specific ones, but there’s no way to give no access.


You can use ctrl + click or command + click ( in mac ) to unselect a category / option.

Hello, hope all is well, is it possible to add a feature for users to pay to have access to certain questions, the idea would be that people can submit their questions for free but to see the answer they have to pay

if there’s no way for users to register and publish their question, then at least being able to create a payment option for them to have access to the site, in this case the questions would be visible but to see the answers they have to pay

Thanks UOU


You can use another plugin, like Woocommerce to handle payments. This might not be included in this plugin as this is a very specific request and there are other plugins which can do this.

I will think of adding the feature where answers are restrict for certain user roles.


Hi, I have version 1.0.2 of the helpie helpdesk and want to upgrade to the latest version.

I am wondering if there is a update process to keep the articles in the KB.

I am really enjoying your product and think it has great potential especially when you have the features planned that you do….

Thank you

Liam Gibbins

License number if needed.. :) 125dd24f-a64c-442c-9a07-606d5c783434 – 3 Feb 2017 REGULAR LICENSE

Deleted plugin and installed the latest version and my existing articles can not be seen but they are there in the helpie menu in admin

Had to delete all articles and re do them, so that they are clickable from the main page..

Also that git-hub addon does not work theres loads of comments on forums everywhere saying its not working..

I am sorry. I saw that a few of our clients are already using it and suggested it to you. Will add the feature into the helpie plugin itself then.

If ticket system comes promise going to get this…


Hi there,

Please can you provide assistance with the following plugin. Please see the following: 175f0871-b06a-4c13-8a50-0a98a6e0a086

Please get back to us via

Hi! Great plugin Presale question: The users can upload your questions? (Support) Or only is a Knowledge database? Thanks.

Hello romro91, As of now, it is only a Knowledge base. We will be adding new features in the coming days.

Hi there I’m probably a bit blind but I don’t see how to add posts. I have created categories and subcategories & configured settings. But I can’t understand how I can write my FAQ text. Also, I don’t find any reference of the shortcodes… Can you clarify these points? Regards

H lancreyi,

Do you mean how you can add Helpdesk articles? You can do that by going to WP Dashboard -> Helpdesk -> Add New Helpdesk article.

Reference to shortcodes and examples are shown here :

Hey mate, Whats the ETA on the ticket system?

Its not in the near future, sorry.

Hi Paul. Your plugin works great so far and I only have one question. Have you come up with a solution to password protect all content in a specific category yet. I gets messy when you have to add a password to each document within a category (folder) as it is today. BR Daniel

I was hoping there would be some free plugin that does this well. If not, this is definitely on the cards.

Have you checked this yet Paul? I guess that it would be in your interest to know if there is a plugin that fix this or not.


joe_oodi Purchased

Is there a change log for new versions? For example version 1.0.5 was just released, where can I see what was updated?

Just added it to the change-logs in the Item Details page.


joe_oodi Purchased

Awesome thank you!

Hi, Is there any way to use as stand-alone without wordpress?

Hello there,

Sorry, this is a WordPress plugin and does not work without WordPress.

Is there a way to have the document ‘expire’ or be flagged after a certain amount time after publishing? Need a way to help review/clear out old articles.

Not yet. Will considering adding it to the do-to list.

I was wondering if you could answer the following for me please. On a category page, is there an option to see the entire question and answer (not just a snippet) for each question and answer. See screenshot #3 as an example of what I am talking about here: Also, are individual questions and answers posted as pages or posts? Thank you!

We don’t have that feature yet, @dannanelli. Will considering adding it to the do-to list.