Discussion on Helpie - WordPress Knowledge Base | Wiki | Helpdesk Plugin

pauple

pauple supports this item

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63 comments found.

Hello,

Question before purchase

1) Do you plan to add a ticketing system?

Thank you

Hi,

We have planned to create a ticketing system as a separate plugin and not as a part of Helpie.

Regards.

Okay, I’m waiting for the ticketing system what function will it have? I’m only interested in the ticket plugin Date?

Can you mail us at support@pauple.com, so we can keep you informed?

aburns348

aburns348 Purchased

I bought the helpie plugin but upon trying to activate it gives this error

Fatal error: Call to a member function add_cap() on null in /home/lporg/www/www/wp-content/plugins/helpie/includes/user-capabilities.php on line 39

This is a mulitsite. I just tried to activate it on one site however.

Hi,

Please check if you have PHP version 5.6 or above and you have ‘mb_string extension’ enabled ( which is enabled by default in all servers with PHP 5 or above ).

Also, if the error still persists please mail screenshot to support@pauple.com

aburns348

aburns348 Purchased

This is now fixed. The plugin required the default user roles, we added them back. It would be nice to know if we can delete any of them though.

Hi can you please send a refund. The plugin doesn’t work quite the way I expected it to.

Thanks,

Can you mail us at support@pauple.com with your issue, so we can take it up to Envato, please?

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