Helpie - The Most Advanced Knowledge Base Plugin

Helpie - The Most Advanced Knowledge Base Plugin

helpie - style settings helpie - helpdesk feature summary helpie - style settings helpie - uber navigation helpie - uber navigation helpie - documentation insights analytics helpie - helpdesk article emo-voting helpie - helpdesk live search helpie - helpdesk user access helpie - helpdesk template control helpie - helpdesk article emo-voting

Helpie is an intuitive Helpdesk plugin that lets you create and organise your helpdesk / documentation for your products and services.

Main Features:

Search any documentation article with ajax autocomplete. Search works by matching any keyword in the post title / body.

2. Restrict User Access:

Restrict who can access which helpdesk article.

Basic: You can choose from anyone, logged-in-users. Advanced: Choose categories allowed for each user role.

3. Template controls:

Choose to show / hide sidebar, search-box in category and single templates.

4. Article emo-voting:

Allow users to vote. They can “frown”, “meh”, “love” the article. Edit / Reset the count from the Edit Article page in the WordPress backend.

5. Shortcodes:

Use short-codes to display,
  • Helpdesk / Knowledge Base / Documentation Page
  • Knowledge Base Search Module
  • Knowledge base categories module : Simple, Boxed, Boxed1. ( The 3 templates for main page )
  • Add CUSTOM ICONS for boxed categories module
  • Knowledge base welcome area.
  • Single page scroll navigation titles. See preview for example.
Show posts which are popular in order of popularity.

7. Breadcrumbs:.

Show / Hide breadcrumbs.


2 more Helpdesk Main Page Templates.

Boxed: Clean module with category name and category icon displayed in a beautiful boxed grid. You can upload any image as a custom icon in the Helpdesk Article Categories page. Recommended dimension is 65px * 65px.

Boxed1: Clean module with category name, list of links to a few articles of the category and a more button linking to the category page.

9. Support:

  • less than 12 hours
  • Through Email and Live Chat
  • Ticketing system will be added soon.

10. Very good code quality.

11. Works well and looks good without a separate theme.

12. Works well with any well-coded theme and tested with Avada, X Theme, The7, TwentySixteen and a few others.

13. Fully Responsive and User-centric Design

14. NEW* Insights

  • User Happiness Score
  • Most Searched Keywords
  • Key Users : Most happy users, most unhappy users
  • Key Articles: Best Articles and Worst Articles

Translation Ready

Compatible with WordPress 4.7

More features coming soon.

Feel free to share your FEATURE SUGGESTIONS.


Version 1.0.4 – February 10, 2017

  • New Feature: Sidebar Category toggle
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts

Version 1.0.3 – Posted January 30, 2017

  • Bug Fix: While changing settings, change some settings it returns “header already sent error”
  • Bug fix: “Undefined variable pauple_helpie_plugin_version”
  • Bug Fix: Welcome Area Style settings not applied to shortcode

Version 1.0.2

  • Bug Fixes.

Version 1.0.1 0 January 28, 2017

Style Settings:

  • Improved Russian translation, thanks to Michael Kolmanovich.

Version 1.0.0 – MAJOR RELEASE – January 23, 2017

Style Settings:

  • Change colors of primary brand color, text of welcome area
  • Search border style

Main Page Settings:

  • Change the helpdesk slug
  • Re-order category in KB main page
  • Limit the number of articles under categories using drag and drop
  • Choose number of columns

Single Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Category Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Version 0.4

  • Full Documentation Navigation from sidebar
  • Syntax Highlight and Copy short-code
  • Major UI Improvements
  • Loading / Interaction Animations

Version 0.3

  • Helpdesk Insights
  • Translation Ready
  • Compatibility with WordPress 4.7
  • Minor Bug fixes and UI Improvements