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Helpie - Most Advanced Knowledge Base WordPress Plugin

Helpie - Most Advanced Knowledge Base WordPress Plugin

The Most Advanced WordPress Knowledge Base Plugin

Helpie is the most advanced Knowledge base / Helpdesk plugin that lets you create and organise your documentation / knowledge base for your products and services.

Now, with Frontend Editing.

Why is Helpie better Knowledge baseWordPress plugin

Use Cases:

Product Documentation:

You can use Helpie to create documentation for your product. That could be a technical documentation or a documentation of your product for your end users.

Internal Wiki / Knowledge Base

You can create an internal wiki for your team using Helpie WordPress Plugin. Or else, you can create a limited access knowledge base for your knowledge customers.

Main Features:

Search any wiki article with ajax auto-suggestions. Search works by matching any keyword in the post title, content and tags. Search also automatically hides the articles restrict for the particular user.

helpie - helpdesk live search

2. Restrict User Access to your Wiki / Knowledge Base:

Restrict who can access which category of articles. You have options to restrict user access by

i. User Roles: Select which User roles can access particular categories your choose. Users without selected roles cannot access the restricted articles nor does it show in the search for them.

helpie - helpdesk user access

Ii. Password Protection: Create passwords for specific categories and the user is prompted to enter password when accessing that particular category page or single page of that category. The password protected article links show in the search, but on clicking it, they are requested the password.

helpie - style settings

3. Template controls:

Control the main page, category page and single page templates.

helpie - template control

4. TABLE OF CONTENTS with Uber Navigation:

Show a complete Table of Content as the sidebar. Some important table of content features:
  • Options to show only articles of current Category
  • Also create in-page navigation using shortcode
helpie - uber navigation

5. Article Voting:

Allow users to vote. There are 2 kinds of voting:

Classic Voting: Thumbs up / thumbs down
Emo-voting: Users can “frown”, “meh”, “love” the article.

Option to enable / disable non-logged-in visitors to vote.

Edit / Reset the count from the Edit Article page in the WordPress backend.

helpie - helpdesk article emo-voting

6. Knowledge Base Shortcodes:

Use short-codes to display,
  • Helpdesk / Knowledge Base / Documentation Page
  • Knowledge Base Search Module
  • Knowledge base categories module : Simple, Boxed, Boxed1. ( The 3 templates for main page )
  • Add CUSTOM ICONS for boxed categories module
  • Knowledge base welcome area.
  • Single page scroll navigation titles. See preview for example.
Show posts which are popular in order of popularity.

8. Breadcrumbs:.

Show / Hide breadcrumbs.

9. NEW TEMPLATES*

2 more Helpdesk Main Page Templates.

Boxed: Clean module with category name and category icon displayed in a beautiful boxed grid. You can upload any image as a custom icon in the Helpdesk Article Categories page. Recommended dimension is 65px * 65px.

Boxed1: Clean module with category name, list of links to a few articles of the category and a more button linking to the category page.

10. Support:

  • less than 12 hours
  • Through Email and Live Chat
  • Ticketing system will be added soon.

11. Very good code quality.

12. Works well and looks good without a separate theme.

13. Works well with any well-coded theme and tested with Avada, X Theme, The7, TwentySixteen and a few others.

14. Fully Responsive and User-centric Design

15. NEW* Insights

  • User Happiness Score
  • Most Searched Keywords
  • Key Users : Most happy users, most unhappy users
  • Key Articles: Best Articles and Worst Articles

Translation Ready: Support WPML, RTL,

Compatible with WordPress 4.8 and all Major Themes and Plugins

helpie - style settings helpie - helpdesk feature summary helpie - style settings helpie - shortcodes

helpie - documentation insights analytics helpie - 2 new templates

helpie - User Testimonial

Helpie is an intuitive Helpdesk / Knowledge Base plugin that lets you create and organise your Helpdesk / Documentation / Knowledge Base for your products and services.

More features coming soon.

Feel free to share your FEATURE SUGGESTIONS.

FAQ

  1. How do I update the helpie plugin? So far the simplest way to update the plugin is to use the envato-update-plugins plugin.

Changelog

Version 1.2.2 – Aug 8, 2017

  • New Feature: Search now looks at ‘tags’ to return suggestions and search results
  • New Feature: Insights now shows most repeated keywords
  • Bug Fix: Fix alignment of header in /pauple_helpie/ ( archive url )
  • Bug Fix: Shortcodes fixed in Elementor, Visual Composer, Divi

Version 1.2.1 – July 27, 2017

  • Bug Fixes

Version 1.2 – July 20, 2017

  • Frontend Editing

Version 1.1 – July 13, 2017

  • New Feature: Public users ( people who don’t have login ) can now vote. Feature can be turned on / off
  • New Feature: Search box has been updated to directly go to article on clicking on suggestions
  • New Feature: You can now change the “Table of Content” to your own title
  • Bug Fix: Fixed a bug where Shortcodes which caused issues in Divi ( and possibly other page builders )

Version 1.0.9 – July 7, 2017

  • Bug Fix: Semantic.css adds body style to all pages, especially admin-section
  • Bug Fix: Multisite conflicts

Version 1.0.8 – June, 2017

  • Bug Fix: Bug Fix: Password Protect Modal Cookies behaving oddly

Version 1.0.7 – June, 2017

  • Bug Fix: Password Protect Modal behaving oddly in Avada

Version 1.0.6 – May, 2017

  • New Feature: Password Protection ( for categories )
  • New Feature: ‘Added’ and ‘Updated’ tags. Use it to mention when the version in which feature was added
  • New Feature: Auto-updates compatible with ‘envato-update-plugins’ plugin: https://github.com/wp-kitten/envato-update-plugins
  • New Update: Moved Helpie Settings from under Settings menu to ‘Helpdesk’ menu
  • Bug Fix: Where when viewing a category page the main navigation gets moved to the left

Version 1.0.5 – March 5, 2017

  • New Feature: Sidebar Category toggle
  • New Feature: Order articles in the category list
  • New Feature: Limit number of articles under category in sidebar
  • New Feature: Visual Composer compatibility
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts
  • Bug Fix: Page scroll doesn’t show up in right column

Version 1.0.4 – February 10, 2017

  • New Feature: Sidebar Category toggle
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts

Version 1.0.3 – Posted January 30, 2017

  • Bug Fix: While changing settings, change some settings it returns “header already sent error”
  • Bug fix: “Undefined variable pauple_helpie_plugin_version”
  • Bug Fix: Welcome Area Style settings not applied to shortcode

Version 1.0.2

  • Bug Fixes.

Version 1.0.1 0 January 28, 2017

Style Settings:

  • Improved Russian translation, thanks to Michael Kolmanovich.

Version 1.0.0 – MAJOR RELEASE – January 23, 2017

Style Settings:

  • Change colors of primary brand color, text of welcome area
  • Search border style

Main Page Settings:

  • Change the helpdesk slug
  • Re-order category in KB main page
  • Limit the number of articles under categories using drag and drop
  • Choose number of columns

Single Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Category Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Version 0.4

  • Full Documentation Navigation from sidebar
  • Syntax Highlight and Copy short-code
  • Major UI Improvements
  • Loading / Interaction Animations

Version 0.3

  • Helpdesk Insights
  • Translation Ready
  • Compatibility with WordPress 4.7
  • Minor Bug fixes and UI Improvements
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