Helpie - WordPress Knowledge Base | Wiki | Helpdesk Plugin

Helpie - WordPress Knowledge Base | Wiki | Helpdesk Plugin

The Most Advanced WordPress Knowledge Base Plugin

Helpie is the most advanced WordPress Knowledge base / Helpdesk plugin that lets you create and organise your documentation / knowledge base for your products and services.

Now, with Frontend Editing.

Why is Helpie better Knowledge Base WordPress plugin

Why is Helpie better Knowledge Base WordPress plugin

Helpie Vs Herothemes Knowledge Base

Use Cases:

WordPress Knowledge Base

You can create a limited access WordPress knowledge base for your knowledge customers.

WordPress Product Documentation:

You can use Helpie to create documentation for your product. That could be a technical documentation or a documentation of your product for your end users.

Internal Wiki for a WordPress website

You can create an internal wiki for your team using Helpie WordPress Plugin.

Create a WordPress wiki website like Wikipedia using Helpie

New Features:

Welcome Area Branding :

Customise your welcome area to match your brand. You can choose from Single color, Gradients, background image, Gradient + Vector Illustration.

helpie - helpdesk live search

Main Features of Helpie WordPress Knowledge Base Plugin:

Search any wiki article with ajax auto-suggestions. Search works by matching any keyword in the post title, content and tags. Search also automatically hides the articles restrict for the particular user.

helpie - helpdesk live search

2. Front-end Editing:

Create, edit and delete articles right from the frontend.

helpie - template control

3. Restrict User Access to your WordPress Wiki / Knowledge Base:

Restrict who can access which category of articles. You have options to restrict user access by

i. User Roles: Select which WordPress user roles can access particular categories your choose. Users without selected roles cannot access the restricted articles nor does it show in the search for them.

helpie - helpdesk user access

Ii. Password Protection: Create passwords for specific categories and the user is prompted to enter password when accessing that particular category page or single page of that category. The password protected article links show in the search, but on clicking it, they are requested the password.

helpie - style settings

4. Template controls:

Control the main page, category page and single page templates.

helpie - template control

5. TABLE OF CONTENTS with Uber Navigation:

Show a complete Table of Content as the sidebar. Some important table of content features:
  • Options to show only articles of current Category
  • Also create in-page navigation using shortcode
helpie - uber navigation

6. Article Voting:

Allow users to vote. There are 2 kinds of voting:

Classic Voting: Thumbs up / thumbs down
Emo-voting: Users can “frown”, “meh”, “love” the article.

Option to enable / disable non-logged-in visitors to vote.

Edit / Reset the count from the Edit Article page in the WordPress backend.

helpie - helpdesk article emo-voting

7. Knowledge Base Shortcodes:

Use short-codes to display,
  • Helpdesk / Knowledge Base / Documentation Page
  • Knowledge Base Search Module
  • Knowledge base categories module : Simple, Boxed, Boxed1. ( The 3 templates for main page )
  • Add CUSTOM ICONS for boxed categories module
  • Knowledge base welcome area.
  • Single page scroll navigation titles. See preview for example.
Show posts which are popular in order of popularity.

9. Breadcrumbs:.

Show / Hide breadcrumbs.


2 more Helpdesk Main Page Templates.

Boxed: A Clean module with category name and category icon displayed in a beautifully boxed grid. You can upload any image as a custom icon in the Helpdesk Article Categories page. Recommended dimension is 65px * 65px.

Boxed1: A Clean module with the category name, list of links to a few articles of the category and a more button linking to the category page.

11. Support:

  • Best Support of any WordPress Knowledge Base plugins
  • less than 12 hours
  • Through Email and Live Chat
  • Ticketing system will be added soon.

12. Very good code quality.

13. Works well and looks good without a separate theme.

14. Works well with any well-coded theme and tested with Avada, X Theme, The7, TwentySixteen and a few others.

15. Fully Responsive and User-centric Design

16. NEW* Insights

  • User Happiness Score
  • Most Searched Keywords
  • Key Users : Most happy users, most unhappy users
  • Key Articles: Best Articles and Worst Articles

Translation Ready: Support WPML, RTL,

Compatible with WordPress 4.8 and all Major Themes and Plugins

helpie - style settings helpie - helpdesk feature summary helpie - style settings helpie - shortcodes

helpie - documentation insights analytics helpie - 2 new templates

helpie - User Testimonial

Helpie is an intuitive Helpdesk / Knowledge Base plugin that lets you create and organize your Helpdesk / Documentation / Knowledge Base for your products and services.

More features coming soon.

Feel free to share your FEATURE SUGGESTIONS.


  1. How do I update the helpie plugin? So far the simplest way to update the plugin is to use the envato-update-plugins plugin.


Version 1.4.2 – Feb 6, 2018

  • Fixed issue with updating by deleting and re-installing

Version 1.4.1 – Feb 5, 2018

  • Enhancement: Ability to set a page as Main Page
  • Fixed Issue where other sidebars were not shown
  • Fixed Search Page Restoration when deleted
  • Fixed UI issues for Bridge theme

Version 1.4.0 – Jan 29, 2018

  • Enhancement: Display number of reads for each post
  • Enhancement: Ability to Hide the name of the author in recent articles
  • Enhancement: Shortcode for statistics
  • Enhancement: Ability to change “helpdesk_category” slug
  • Enhancement: Show Table of Contents on mobile with dynamic dropdown
  • General Fixes and Improvements

Version 1.3.9 – Jan 22, 2018

  • Minor Fixes and UI Improvements

Version 1.3.8 – Jan 18, 2018

  • Main Page Fixes and Improvements

Version 1.3.7 – Jan 14, 2018

  • Performance Fixes and Improvements

Version 1.3.6 – Jan 11, 2018

  • General Fixes and Improvements

Version 1.3.5 – Jan 2, 2018

  • Bug Fix: Fixed an issue where search did not work with WPML plugin
  • Bug Fix: Password Protect modal did not work with the Categories Listing shortcode

Version 1.3.3 – Dec 14, 2017

  • Bug Fix: Fixed an issue with Divi header not shrinking
  • Bug Fix: Fix a warning in PHP 7.1 and above version

Version 1.3.2 – Dec 04, 2017

  • Bug Fix: Fixed an issue with User Access Controlled categories not showing up

Version 1.3.1 – Nov 28, 2017

  • Bug Fix: Fixed a issue with table of contents displaying duplicate articles.
  • Enhancement: New style settings to add margin-top to the Helpie modules.
  • Enhancement: New Insights – Most Viewed Pages
  • Bug Fix: Fixed an issue where sidebar did not show more than 5 articles per category

Version 1.3.0 – Nov 17, 2017

  • Bug Fix: Fixed a conflict with Memberium plugin causing live search to not appear
  • Enhancement: Ability to translate Helpie Settings input strings with WPML

Version 1.2.9 – Nov 2, 2017

  • Bug fix: Where the categories list on the main page changed order randomly
  • Bug Fix: Footer and Modal responsiveness issue in Enfold
  • Bug Fix: Custom Permalink beginning string ( like ’/blog’ ) does not affect Helpie’s CPT

Version 1.2.8 – Oct 19, 2017

  • Add option to Enable / Disabled display of “updated by”
  • Bug Fix: Line breaks disappear from article after they are added

Version 1.2.7 – Oct 5, 2017

  • Improved compatibility with Elementor WP Plugin
  • Insights Bug fixes

Version 1.2.6 – Oct 1, 2017

  • Misc Bug fixes

Version 1.2.5 – Sept 26, 2017

  • New Feature: Gradient for Welcome Area
  • New Feature: Background Image for Welcome Area
  • New Feature: Gradient + Illustration for Welcome Area
  • New Feature: Priority based Search
  • New Feature: Automatic In-Page Table of Contents
  • New Feature: Knowledge Base Stats Module
  • Update: ‘Main Page Template’ is now called ‘Main Page Category Listing Style’
  • Bug Fix: Sidebar scroll issues including scroll, sidebar width issue and highlight article issues
  • Bug Fix: Where Post pages UI style was mildly affected in the admin area

Version 1.2.4 – Sept 7, 2017

  • New Feature : Modern – New Categories List Template
  • New Feature : Recent Articles Module
  • Enhancement: You can now click Search icon to search
  • Enhancement: In Table of Contents, Highlight current article title in single page template and other improvements
  • Bug Fix : Autocomplete CSS affects global styles
  • Bug Fix : Remove ‘capitalize’ in Title text-field of “Add” / “Edit” modal
  • Bug Fix : Edit Article in Frontend – Character encoding issue
  • Bug Fix : Capitalize Issue in Categories List
  • Bug Fix : Helpie main page category Settings are reset when saving settings for the first time.
  • Bug Fix : User Access : Child term is restricted even if its parent is allowed
  • Bug Fix: Helpie Add Article Modal not working in mainpage shortcode
  • Bug Fix: Where saved settings are reset after update
  • Bug Fix: Frontend Add Media Modal issue
  • Bug Fix: Where Frontend Editor Edit modal did not show previously added tags
  • Bug Fix: Where Search auto-suggest alignment is wrong sometimes

Version 1.2.3 – Aug 25, 2017

  • New Major Feature: Frontend-editing – Add, Edit, Delete articles from front-end
  • New Feature: New categories are now automatically included ( provided they have articles )
  • New Feature: Boxed Template
  • New Feature : Show helpie_tags at the bottom of the single article page
  • Bug Fix: Fixed Encoded characters in Search auto-suggestion
  • Bug Fix: Search results page showing wrong results
  • Bug Fix: Remove all JS logs
  • Bug Fix: User Access: By default, Allow Non-Categorised article to be viewed

Version 1.2.2 – Aug 8, 2017

  • New Feature: Search now looks at ‘tags’ to return suggestions and search results
  • New Feature: Insights now shows most repeated keywords
  • Bug Fix: Fix alignment of header in /pauple_helpie/ ( archive url )
  • Bug Fix: Shortcodes fixed in Elementor, Visual Composer, Divi

Version 1.2.1 – July 27, 2017

  • Bug Fixes

Version 1.2 – July 20, 2017

  • Frontend Editing

Version 1.1 – July 13, 2017

  • New Feature: Public users ( people who don’t have login ) can now vote. Feature can be turned on / off
  • New Feature: Search box has been updated to directly go to article on clicking on suggestions
  • New Feature: You can now change the “Table of Content” to your own title
  • Bug Fix: Fixed a bug where Shortcodes which caused issues in Divi ( and possibly other page builders )

Version 1.0.9 – July 7, 2017

  • Bug Fix: Semantic.css adds body style to all pages, especially admin-section
  • Bug Fix: Multisite conflicts

Version 1.0.8 – June, 2017

  • Bug Fix: Bug Fix: Password Protect Modal Cookies behaving oddly

Version 1.0.7 – June, 2017

  • Bug Fix: Password Protect Modal behaving oddly in Avada

Version 1.0.6 – May, 2017

  • New Feature: Password Protection ( for categories )
  • New Feature: ‘Added’ and ‘Updated’ tags. Use it to mention when the version in which feature was added
  • New Feature: Auto-updates compatible with ‘envato-update-plugins’ plugin:
  • New Update: Moved Helpie Settings from under Settings menu to ‘Helpdesk’ menu
  • Bug Fix: Where when viewing a category page the main navigation gets moved to the left

Version 1.0.5 – March 5, 2017

  • New Feature: Sidebar Category toggle
  • New Feature: Order articles in the category list
  • New Feature: Limit number of articles under category in sidebar
  • New Feature: Visual Composer compatibility
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts
  • Bug Fix: Page scroll doesn’t show up in right column

Version 1.0.4 – February 10, 2017

  • New Feature: Sidebar Category toggle
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts

Version 1.0.3 – Posted January 30, 2017

  • Bug Fix: While changing settings, change some settings it returns “header already sent error”
  • Bug fix: “Undefined variable pauple_helpie_plugin_version”
  • Bug Fix: Welcome Area Style settings not applied to shortcode

Version 1.0.2

  • Bug Fixes.

Version 1.0.1 0 January 28, 2017

Style Settings:

  • Improved Russian translation, thanks to Michael Kolmanovich.

Version 1.0.0 – MAJOR RELEASE – January 23, 2017

Style Settings:

  • Change colors of primary brand color, text of welcome area
  • Search border style

Main Page Settings:

  • Change the helpdesk slug
  • Re-order category in KB main page
  • Limit the number of articles under categories using drag and drop
  • Choose number of columns

Single Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Category Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Version 0.4

  • Full Documentation Navigation from sidebar
  • Syntax Highlight and Copy short-code
  • Major UI Improvements
  • Loading / Interaction Animations

Version 0.3

  • Helpdesk Insights
  • Translation Ready
  • Compatibility with WordPress 4.7
  • Minor Bug fixes and UI Improvements