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Helpie - WordPress Knowledge Base Wiki Plugin

Helpie - WordPress Knowledge Base Wiki Plugin

WordPress Knowledge Base Wiki Plugin

Key Features:

  • Frontend Editor
  • User Access Restriction & Password Restriction
  • Article and Topic Listing
  • Elementor Integration
Checkout the complete list of features at the bottom.

Why is Helpie better Knowledge Base WordPress plugin

Why is Helpie better Knowledge Base WordPress plugin

Helpie Vs Herothemes Knowledge Base

Use Cases:

WordPress Knowledge Base

You can create a limited access WordPress knowledge base for your knowledge customers.

WordPress Product Documentation:

You can use Helpie to create documentation for your product. That could be a technical documentation or a documentation of your product for your end users.

Internal Wiki for a WordPress website

You can create an internal wiki for your team using Helpie WordPress Plugin.

Create a WordPress wiki website like Wikipedia using Helpie

Helpie WordPress Knowledge Base Plugin Features

  • Search:
    • Searches Title, Content, Categories, Tags
    • Partial Matching
    • Sorting is done using a prioritisation score like Google’s keyword system
  • Article Listing:
    • 10+ sorting, filtering, style options
    • Filter articles by topics
    • Sort articles by popularity, recently created, recently updated, alphabetical, etc
  • Category Listing:
    • 5+ sorting, filtering, style options
    • 4 view stles: Boxed, Boxed1, Modern, List
  • Hero Section: with style options.
  • Table of Contents:
    • Automatic Table of Contents
    • Standard, Fixed Display options
    • Options to show/hide/toggle sub-topics and articles under a topic/category
  • User Access Restriction:
    • Based on any user roles ( custom or default )
  • Password Protection: Protect topics/categories by password
  • Voting: 2 voting systems + insights based on voting
  • Insights: User, Search, Voting, Article Insights
  • Translation Ready: Support WPML, RTL
  • Compatible with the latest WordPress and all Major Themes and Plugins
  • Page Builders Integrated
  • Breadcrumbs
  • Frontend Stats: Display KB / Wiki stats in the frontend
  • 100+ settings to customise your KB
  • Widgets, Shortcodes in progress for all components
  • Frontend Editor: Add/Edit/Manage articles from the frontend
  • Article versioning: Works with WordPress Revision System for article versioning/revision system
  • Media Attachments: Attach audio, video, pdf, or any other media
  • Comments: Enable/Disable Comments
  • Responsive / Mobile Friendly
  • Drag and Drop category re-ordering
  • FontAwesome Icons included
  • Estimated Reading time
  • Fully Updated Docs
  • WordPress Multisite Supported

helpie - User Testimonial

Helpie is an intuitive Helpdesk / Knowledge Base plugin that lets you create and organize your Helpdesk / Documentation / Knowledge Base for your products and services.

More features coming soon.

Feel free to share your FEATURE SUGGESTIONS.

FAQ

  1. How do I update the helpie plugin? So far the simplest way to update the plugin is to use the envato-update-plugins plugin.

Changelog

Version 1.7 – April 23, 2018

  • Major Feature: Mediumesque Frontend Editor
  • Major Feature: Revision Controls
  • Major Feature: Publishing capability with approval system
  • Enhancement: Modern Table of contents
  • Fix: Boxed1 category listing not showing children after previous update
  • Fix: Bridge Theme category Page issue
  • Fix: Hero Area subtitle color not changing via settings
  • Fix: String translation in search results page

Version 1.6.3 – April 2, 2018

  • Enhancement: Children Type option for Category Listing
  • Fix: Issue with category listing custom order ( drag and drop )
  • Fix: Fixed issue with Password Protect
  • Fix: Text Width being narrow in mobile for some themes
  • Fix: Increased article listing image resolution

Version 1.6.1 – March 21, 2018

  • Enhancement: Children Type option for Category Listing
  • Fix: Issue with category listing custom order ( drag and drop )
  • Fix: Fixed issue with Password Protect
  • Fix: Text Width being narrow in mobile for some themes
  • Fix: Increased article listing image resolution

Version 1.6 – Mar 12, 2018

  • Fix: Improved Category image resolution
  • Fix: Category Page mobile layout issue
  • Fix: Search autosuggest hidden issue in Genesis
  • Fix: Added Translation strings
  • Fix: Issue with Category Listing shortcode
  • Fix: Main Page Shortcode in PHP 5.6

Version 1.5.1 – Feb 28, 2018

  • Bug fix: Fixed issue with shortcode throwing blank page error

Version 1.5.0 – Feb 27, 2018

  • Major Feature: Article Listing with filtering, sorting
  • Major Feature: Shortcode + Widget + Elementor Widget for Article Lising ( with styling )
  • Major Feature: Automatic Updates from dashboard
  • Major Enhancement: Search – Show category name, feature image, matched content with highlighting
  • General Fixes

Version 1.4.3 – Feb 12, 2018

  • Enhancement: Ability to add num_of_cols to [pauple_helpie_categories_listing] shortcode
  • Enhancement: Ability to add num_of_articles to [pauple_helpie_categories_listing] shortcode
  • Enhancement: Search Speed improvements
  • Enhancement: Hide Excerpts for Protected Categories in Search Results Pages
  • General Fixes

Version 1.4.2 – Feb 6, 2018

  • Fixed issue with updating by deleting and re-installing

Version 1.4.1 – Feb 5, 2018

  • Enhancement: Ability to set a page as Main Page
  • Fixed Issue where other sidebars were not shown
  • Fixed Search Page Restoration when deleted
  • Fixed UI issues for Bridge theme

Version 1.4.0 – Jan 29, 2018

  • Enhancement: Display number of reads for each post
  • Enhancement: Ability to Hide the name of the author in recent articles
  • Enhancement: Shortcode for statistics
  • Enhancement: Ability to change “helpdesk_category” slug
  • Enhancement: Show Table of Contents on mobile with dynamic dropdown
  • General Fixes and Improvements

Version 1.3.9 – Jan 22, 2018

  • Minor Fixes and UI Improvements

Version 1.3.8 – Jan 18, 2018

  • Main Page Fixes and Improvements

Version 1.3.7 – Jan 14, 2018

  • Performance Fixes and Improvements

Version 1.3.6 – Jan 11, 2018

  • General Fixes and Improvements

Version 1.3.5 – Jan 2, 2018

  • Bug Fix: Fixed an issue where search did not work with WPML plugin
  • Bug Fix: Password Protect modal did not work with the Categories Listing shortcode

Version 1.3.3 – Dec 14, 2017

  • Bug Fix: Fixed an issue with Divi header not shrinking
  • Bug Fix: Fix a warning in PHP 7.1 and above version

Version 1.3.2 – Dec 04, 2017

  • Bug Fix: Fixed an issue with User Access Controlled categories not showing up

Version 1.3.1 – Nov 28, 2017

  • Bug Fix: Fixed a issue with table of contents displaying duplicate articles.
  • Enhancement: New style settings to add margin-top to the Helpie modules.
  • Enhancement: New Insights – Most Viewed Pages
  • Bug Fix: Fixed an issue where sidebar did not show more than 5 articles per category

Version 1.3.0 – Nov 17, 2017

  • Bug Fix: Fixed a conflict with Memberium plugin causing live search to not appear
  • Enhancement: Ability to translate Helpie Settings input strings with WPML

Version 1.2.9 – Nov 2, 2017

  • Bug fix: Where the categories list on the main page changed order randomly
  • Bug Fix: Footer and Modal responsiveness issue in Enfold
  • Bug Fix: Custom Permalink beginning string ( like ’/blog’ ) does not affect Helpie’s CPT

Version 1.2.8 – Oct 19, 2017

  • Add option to Enable / Disabled display of “updated by”
  • Bug Fix: Line breaks disappear from article after they are added

Version 1.2.7 – Oct 5, 2017

  • Improved compatibility with Elementor WP Plugin
  • Insights Bug fixes

Version 1.2.6 – Oct 1, 2017

  • Misc Bug fixes

Version 1.2.5 – Sept 26, 2017

  • New Feature: Gradient for Welcome Area
  • New Feature: Background Image for Welcome Area
  • New Feature: Gradient + Illustration for Welcome Area
  • New Feature: Priority based Search
  • New Feature: Automatic In-Page Table of Contents
  • New Feature: Knowledge Base Stats Module
  • Update: ‘Main Page Template’ is now called ‘Main Page Category Listing Style’
  • Bug Fix: Sidebar scroll issues including scroll, sidebar width issue and highlight article issues
  • Bug Fix: Where Post pages UI style was mildly affected in the admin area

Version 1.2.4 – Sept 7, 2017

  • New Feature : Modern – New Categories List Template
  • New Feature : Recent Articles Module
  • Enhancement: You can now click Search icon to search
  • Enhancement: In Table of Contents, Highlight current article title in single page template and other improvements
  • Bug Fix : Autocomplete CSS affects global styles
  • Bug Fix : Remove ‘capitalize’ in Title text-field of “Add” / “Edit” modal
  • Bug Fix : Edit Article in Frontend – Character encoding issue
  • Bug Fix : Capitalize Issue in Categories List
  • Bug Fix : Helpie main page category Settings are reset when saving settings for the first time.
  • Bug Fix : User Access : Child term is restricted even if its parent is allowed
  • Bug Fix: Helpie Add Article Modal not working in mainpage shortcode
  • Bug Fix: Where saved settings are reset after update
  • Bug Fix: Frontend Add Media Modal issue
  • Bug Fix: Where Frontend Editor Edit modal did not show previously added tags
  • Bug Fix: Where Search auto-suggest alignment is wrong sometimes

Version 1.2.3 – Aug 25, 2017

  • New Major Feature: Frontend-editing – Add, Edit, Delete articles from front-end
  • New Feature: New categories are now automatically included ( provided they have articles )
  • New Feature: Boxed Template
  • New Feature : Show helpie_tags at the bottom of the single article page
  • Bug Fix: Fixed Encoded characters in Search auto-suggestion
  • Bug Fix: Search results page showing wrong results
  • Bug Fix: Remove all JS logs
  • Bug Fix: User Access: By default, Allow Non-Categorised article to be viewed

Version 1.2.2 – Aug 8, 2017

  • New Feature: Search now looks at ‘tags’ to return suggestions and search results
  • New Feature: Insights now shows most repeated keywords
  • Bug Fix: Fix alignment of header in /pauple_helpie/ ( archive url )
  • Bug Fix: Shortcodes fixed in Elementor, Visual Composer, Divi

Version 1.2.1 – July 27, 2017

  • Bug Fixes

Version 1.2 – July 20, 2017

  • Frontend Editing

Version 1.1 – July 13, 2017

  • New Feature: Public users ( people who don’t have login ) can now vote. Feature can be turned on / off
  • New Feature: Search box has been updated to directly go to article on clicking on suggestions
  • New Feature: You can now change the “Table of Content” to your own title
  • Bug Fix: Fixed a bug where Shortcodes which caused issues in Divi ( and possibly other page builders )

Version 1.0.9 – July 7, 2017

  • Bug Fix: Semantic.css adds body style to all pages, especially admin-section
  • Bug Fix: Multisite conflicts

Version 1.0.8 – June, 2017

  • Bug Fix: Bug Fix: Password Protect Modal Cookies behaving oddly

Version 1.0.7 – June, 2017

  • Bug Fix: Password Protect Modal behaving oddly in Avada

Version 1.0.6 – May, 2017

  • New Feature: Password Protection ( for categories )
  • New Feature: ‘Added’ and ‘Updated’ tags. Use it to mention when the version in which feature was added
  • New Feature: Auto-updates compatible with ‘envato-update-plugins’ plugin: https://github.com/wp-kitten/envato-update-plugins
  • New Update: Moved Helpie Settings from under Settings menu to ‘Helpdesk’ menu
  • Bug Fix: Where when viewing a category page the main navigation gets moved to the left

Version 1.0.5 – March 5, 2017

  • New Feature: Sidebar Category toggle
  • New Feature: Order articles in the category list
  • New Feature: Limit number of articles under category in sidebar
  • New Feature: Visual Composer compatibility
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts
  • Bug Fix: Page scroll doesn’t show up in right column

Version 1.0.4 – February 10, 2017

  • New Feature: Sidebar Category toggle
  • Bug Fix: Content going into footer background in some themes.
  • Bug Fix: Show custom brand styles in single, category and search templates
  • Bug Fix: Language switching not working
  • Bug Fix: Where helpie plugin affected dashboard fonts

Version 1.0.3 – Posted January 30, 2017

  • Bug Fix: While changing settings, change some settings it returns “header already sent error”
  • Bug fix: “Undefined variable pauple_helpie_plugin_version”
  • Bug Fix: Welcome Area Style settings not applied to shortcode

Version 1.0.2

  • Bug Fixes.

Version 1.0.1 0 January 28, 2017

Style Settings:

  • Improved Russian translation, thanks to Michael Kolmanovich.

Version 1.0.0 – MAJOR RELEASE – January 23, 2017

Style Settings:

  • Change colors of primary brand color, text of welcome area
  • Search border style

Main Page Settings:

  • Change the helpdesk slug
  • Re-order category in KB main page
  • Limit the number of articles under categories using drag and drop
  • Choose number of columns

Single Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Category Page Settings:

  • Select templates like, left-sidebar, right-sidebar, no-sidebar, both-side-sidebar
  • Replace current sidebar with other registered sidebars or use both

Version 0.4

  • Full Documentation Navigation from sidebar
  • Syntax Highlight and Copy short-code
  • Major UI Improvements
  • Loading / Interaction Animations

Version 0.3

  • Helpdesk Insights
  • Translation Ready
  • Compatibility with WordPress 4.7
  • Minor Bug fixes and UI Improvements
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