After purchase, please register on our site and enter your purchase code from Envato in your profile page on our site, we will then approve your account. Support is not included when purchased on CodeCanyon. To have access to our support area (the only way to get fast support) you will need to purchase support access via our online shop: https://www.jakweb.ch/shop/i/1/support-access
That way we can guarantee a reasonable license price.
Thank you very much. Jérôme