HelpDesk 3 – Tickets, FAQ, Blog, CMS, Live Chat, Client Management, Billing, Envato Mode
Because it is easy to use, very fast, beautiful and fully responsive!
We know how support should work. Creating support software for the past 11 Years and provide professional support with it we know exactly how a support platform should be. Our Live Chat 3 has also completely build into HelpDesk 3 so you will not just have a professional support solution you also have one of the best self hosted Live Chat solutions on the market. Thanks to more than 3000 customers using our previous versions we have now created a support platform masterpiece. Live Support Chat, Support Tickets, Email to Tickets, Attachments in Chat, Tickets and Emails are pulled in nicely and secure, a complete content management system with file and image manager, multi language ready throughout, FAQ articles, Blog system with comments, custom fields, custom ticket status, custom priorities, a client management and billing system with credit card, 2Checkout and paypal checkout are just a few features of HelpDesk 3.
Complete your support website with the included FAQ Database build into HelpDesk 3. Completely integrated in any way including: search, similar articles, suggested articles and fully search engine optimised
But we did not stop there, our Live Chat 3 has been completely build into HelpDesk 3 including some special features like: creating a support ticket from a live chat conversation, create a client from the live chat conversation or simply charge for the service for existing clients.
Your Operators will love the back end of HelpDesk 3, easy to use with tons of features. We have also included a complete user manual in the download package
Browser or Desktop?
HelpDesk 3 will perfectly run in all modern browsers, we recommend to run it in an individual browser window. We also offer for a small fee a custom made desktop app for your installation.
Desktop Apps are specially made for your installation and with your Icon / Logo therefore we charge a fee. You can order the Desktop Apps in your online shop: https://www.jakweb.ch/shop/i/4/desktop-apps
Native iOS and Android Apps
HelpDesk 3, Support Tickets, Live Support Chat, FAQ Database, Blog, Content Management System, Client Management, Billing, Search, Register, Envato Purchase Code Checker, Support Credits, Support Subscriptions, Group Chat, Public and Private Chat, Payment Gateways, Operators, Live Notifications, iOS and Android App access, Offline Messages, Custom Fields, Departments, Categories, Online Visitor List, Online Map, Invite Website Visitor, Search Engine Optimisation, Tags, Wysiwyg Editor, Language File Based, Template Based