16 comments found.
Hello. Can you please reply on our support ticket as soon as possible as I am working on an urgent project.
Validation is not working on Change or Key events and there is a (+) bug on the input fields that will update the flag on the left.
Sorry,
Can you check the email support again!
Thanks
Hello, We are trying to reach you, send you couple of messages as well and also created the support ticket. We bought this plugin with 1 year support and we are facing the technical issue or bug against this plugin. Once we added the telephone field in one of our gravity form then even after tried adding value in field multiple time it still gives the error in the frontend “This field is required” and we are unable to save the form. Please revert back to us asap as its urgent.
@rednumber waiting for your response
I’ve replied to your 3 emails, but still haven’t seen your reply!
nuwan.malaka@sanipexgroup.com
Thanks
Hi there,
I’ve made my field required but it isn’t, people can still send the form without a phone number. How can I fix this?
Sorry,
Can you send support ticket and we will help you check it!
Thank you
Hello, the field does not read by the API as a phone field, can you suggest a solution.
If anyone need to connect GF with a CRM, this plugin is not for you.
Sorry,
Can you send the support ticket and we will check it!
Thank you
Hello, like many others posted, the plugin doesn’t work when field is set to required. Why is it that any order on here for themes, plugins or whatever never works right and always needs some long email follow up….why not put the solution in the earlier replies so people can move on with important tasks.
it also appears that the field doesn’t get included in the notifications sent from the forms. So far its really not looking like a reliable plugin
We fixed it!
Thank you
Hey There! Plugin is showing an error and not showing country dropdown selector:
jQuery.Deferred exception: $(...).intlTelInput is not a function TypeError: $(...).intlTelInput is not a function at HTMLInputElement.
Can you help?
Hello,
Can you send the support ticket and we will check it!
Thanks
I have same issue as reported above. Phone validation fails when field is required. How do we address this?
Sorry,
We fixed your problem, it’s worked now,
Can you update the plugin!
Thank you
Hi there, I have the same issue as the user above, we have quite high volume traffic and would require a higher amount of validation. Can you help please
Hello,
We updated it!
Can you update the plugin and go to menu Forms-> Settings->Ipinfo.io token update it!
Thanks
Hi… i noticed this plugin is using ipinfo.io to pull the country IP info… and in noticed it is only allowing 428 queries per day. I have pretty high web traffic and have created my own ipinfo.io account to allow up to 250k queries. Is there any way to connect my account to this plugin? or in there any way to increase the allowed queries perd ay to about 20k per day?
Hello,
Can you send a support ticket and we will add it help you!
Thanks
all phone validation fails when field is required – please support.
Hello vicky-toy
Can you check the email support!
Thanks
I am really desperate to get this working and am waiting on support to contact me.
Hello HenkJ
Can you check the email support!
Thanks
Hi, Great work!
It is currently returning only errors regardless of how you enter the phone number. WordPress Version 5.6.2 Gravity Forms Version 2.4.23
Kindly support!
It will not allow any form to be submitted as all validation for the phone entries fail – kindly support.
Hi I want to add customs area codes , How I can do it? I already sent a Support Ticket. Thanks.
Hi,
Can you check the email support again!
Thank you
Hi Is there a text message to confirm the mobile number? How to send an SMS?
Sorry,
This plugin doesn’t support confirm the mobile number!
Thanks