Code

Reviews for Gravity Forms Capture Webcam Field 2

11 Reviews

for Customer Support

Product doesn't work, and the response from support is almost non-existent. Buyer beware.

for Bugs

I am extremely disappointed in the bugginess of this software. It works flawlessly on laptop/desktop cameras, but will not work for any mobile cameras of any sort.

I've asked the developer for support and they responded with a very half-arsed response that was utterly unhelpful.

I researched other libraries that would allow camera capture from mobile and desktop, I found one and I submitted it to the developer, I only got 1 response to my many queries, emails and suggestions.

It's as if the developer is completely uninterested in supporting this product or helping users with their issues. I even asked for the developer to let me know what the issue was so that I could assign my own developer to find a solution, no response whatsoever.

I was trying to use this software for an urgent client project, but the developer is completely uninterested in giving customers the support they paid for.

I'm extremely disappointed at the lack of communication and the general failure of this software to work with camera phones.

wordpressity

Author response

Hi
Browsers changed their security policies on html5 user media api. Mobile support has been gone now. We are trying to get this plugin work on mobile.

You said that you have sent an email to us but we haven't received any email from you.

Can you send again?

for Bugs

I have to downgrade my previous review from 2 stars down to 1 star, its been over 2 months and the author still has not made the plugin mobile friendly as it claims to be on the site. Furthermore, i've been writing them with small bugs that i've found along with ongoing requests to get this to work properly on either android or iphone and no resolutions have been offered, nor has the product been updated. --> Additionally when i asked for support, they asked for my ftp information, which no developer should ever ask for. This is a problem with their code, not my site and they should be addressing this for their clients at large, not just looking at me as a complainer. Wordpressity, whats going on with the update?

--> If they can get the plugin working, i've agreed to increase my rating becuase there is a large market need for it, but until then its a 1 star. But if the bugs were fixed, it would be a 5 star, so if this is something your looking for. Then i'd encourage you to write the developer and tell him to get my review off his site, so that we can all benefit.

for Customer Support

Excellent support and script, definitely want to see more from this author!!!

for Other

Don't waste your money on this if you need it to work on mobile. It did not work for me on Android or Apple.

wordpressity

Author response

Why you review like this? For the last 1 year, browsers are changing their security policies very frequently. We are always trying to keep this plugin up-to-date but you this tasks are based on person labor and they need some time to develop. You shouldn't review 1 star. Thanks.

for Code Quality

by MB - United Kingdom 3 years ago

for Code Quality

by PD - Spain 4 years ago

for Customer Support

by MH - United States 4 years ago

for Customer Support

by JL - United States 4 years ago

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