outerbridge does not currently provide support for this item.

25 comments found.


Exsert Purchased

Hey Outerbridge,

Couple of questions;

I bought this plugin under the impression that I would be able to set-up recurring payments (like many others i’m sure).

Can you confirm that this could work with subscription plugins such as subscriptio?

If not, do you have any suggestions or any hacks you might now of that I could incorporate to set up recurring payments?



Hi Dan

The plugin does payments but not subscriptions or pre-authorisations. You can see from the comments that we have been working on including these for a while, but our priority is currently about getting to grips with the new GoCardless Pro API.

I can’t comment on subscriptio as we’ve never used it, nor are there any easy ways to incorporate subscriptions.

Regards Mike

Hello I’ve purchased the plugin but i have a problem in sandbox or live : I don’t found the “Merchant ID”. Please tell me where i found this thanks

Hi. These are in your GoCardless dashboard under More… and then select Developer from the dropdown list.

Does this plugin work with Woothemes’ “WooCommerce Subscriptions” plugin?

Hi. No, it isn’t compatible with that plugin.


ak87 Purchased

Hi, I already requested and I have access to the GC Legacy API, so I am able to use it. But it look like I bought the wrong plugin for what we need. So I will repeat the question: n order to do that I will ask you to refund the ” GoCardless Pro” and we will order directly the ” GoCardless Payment Gateway for WooCommerce” or replace the plugin we bought with ” GoCardless Payment Gateway for WooCommerce ” in order to be able to use it. Are you able to refund and I will buy again the right one OR Are you able to replace the one I bought with the one we need to use??? I look forward to seeing your answer. Best Regards, Stef


ak87 Purchased

Question: Using Woocommerce plugin It is possible to take a payment for a product/service and set up a subscription in the same time so the customer do not waste their time with two different transactions?

For example: for a service with the price of £100 and a subscription of £10 / month to complete their details in one go for the total amount of £110 and from the second month to continue with the £10 subscription? So they will not have to type two times their card details in two different transactions? I am asking because we had the case to receive the question – Why do you need my sort code and account number as I want to pay the service first so you need just account number and CVV and not the sortcode and account number, so they will not get confused. At least it could be the mention £ X amount for service and £ x amount for subscription.

I look forward to seeing your answer.

Thank you on advance.

Hi. As this is a cross-post, I have answered here: https://codecanyon.net/item/gocardless-pro/17273296/comments


ak87 Purchased

I already bought the second plugin in order to be able to use, so now you are sure what I was talking about and I was not asking for a refund just because I do not want to buy something else in order to be able to use it. I bought the second plugin. I am waiting for the refund of the first one. Regards, Stef

I am getting this error on checkout page even if gocardless is not selected as payment method

Payment error: exception ‘GoCardless_ArgumentsException’ with message ‘resource_id missing’ in /var/www/karoncarsonequestrian.co.uk/htdocs/wp-content/plugins/gocardless-payment-gateway-woocommerce/lib/GoCardless/Client.php:285 Stack trace: #0 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-content/plugins/gocardless-payment-gateway-woocommerce/lib/GoCardless.php(139): GoCardless_Client->confirm_resource(Array) #1 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-content/plugins/gocardless-payment-gateway-woocommerce/gocardless-payment-gateway-woocommerce.php(304): GoCardless::confirm_resource(Array) #2 [internal function]: WC_Gateway_GoCardless->obr_confirm_gocardless(26562) #3 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-includes/class-wp-hook.php(298): call_user_func_array(Array, Array) #4 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(’’, Array) #5 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #6 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-content/plugins/woocommerce/templates/checkout/thankyou.php(65): do_action(‘woocommerce_tha…’, 26562) #7 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-content/plugins/woocommerce/includes/wc-core-functions.php(203): include(’/var/www/karonc…’) #8 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(212): wc_get_template(‘checkout/thanky…’, Array) #9 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(59): WC_Shortcode_Checkout::order_received(‘26562’) #10 [internal function]: WC_Shortcode_Checkout::output(’’) #11 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(71): call_user_func(Array, ’’) #12 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(138): WC_Shortcodes::shortcode_wrapper(Array, ’’) #13 [internal function]: WC_Shortcodes::checkout(’’, ’’, ‘woocommerce_che…’) #14 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-includes/shortcodes.php(345): call_user_func(‘WC_Shortcodes::...’, ’’, ’’, ‘woocommerce_che…’) #15 [internal function]: do_shortcode_tag(Array) #16 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-includes/shortcodes.php(223): preg_replace_callback(‘https://cdn.karoncarsonequestrian.co.uk/\\[(\\[?)(woocom...', ‘do_shortcode_ta…’, ‘[woocommerce_ch…’) #17 [internal function]: do_shortcode(‘[woocommerce_ch…’) #18 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-includes/class-wp-hook.php(298): call_user_func_array(‘do_shortcode’, Array) #19 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-includes/plugin.php(203): WP_Hook->apply_filters(‘[woocommerce_ch…’, Array) #20 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-includes/post-template.php(240): apply_filters(‘the_content’, ‘[woocommerce_ch…’) #21 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-content/themes/kce/page.php(45): the_content() #22 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-includes/template-loader.php(74): include(’/var/www/karonc…’) #23 /var/www/karoncarsonequestrian.co.uk/htdocs/wp-blog-header.php(19): require_once(’/var/www/karonc…’) #24 /var/www/karoncarsonequestrian.co.uk/htdocs/index.php(17): require(’/var/www/karonc…’) #25 {main}

I have spoken to gocardless and they say the problem lies with the gateway pluggin.

Can you explain what is happening and the best way to fix it please?

Can you email some admin login details to contact@outerbridge.co.uk and we’ll take a look.

Hi. Thanks for setting up a username but I’m unable to login – whatever theme you’re using is not working properly on Firefox or Chrome – it won’t let me complete the password process.

Hi. Thanks for the password. I’ve just taken a product through to the checkout on your site – with or without GoCardless selected, there are no errors displayed. If you’re still experiencing a problem, I suspect that it may be a caching issue – I see that you have various caching and server plugins enabled; I’d try disabling them and seeing what happens…