Code

Reviews for Global Gallery - Wordpress Responsive Gallery

326 Reviews

for Documentation Quality

Poor documentation... The new Wordpress format does not allow to insert galleries. No icon/button as shown in documentation to call out the windows to choose galleries to insert on posts or pages. I would like to rate it better... 72 hours trying to insert a gallery following videos and documentation.
I've purchased it in 2015 and I won't renew support. I think it's not about technical support, but the plugins simply doesn't work...

LCweb

Author response

Hello,
sorry which new WP? v5 won't be released soon and I'm waiting for the stable Gutenberg release to update the plugin. Actually is too soon.

The documentation perfectly explains how things are now: https://doc.lcweb.it/global_gallery/#collections

If you just want one shortcode's code you can just ask in comments. There's no reason to leave a 1-star rating because you are using dev builds.

for Customer Support

Instead of refunding, started to bargain. Plugin cannot import WP Description or caption. When you have a large gallery it is useless without this feature. Client didn't want to use this plugin, so I asked a refund. But support couldn't understand why it is an issue. For me it is average support.

LCweb

Author response

Hello, you didn't reply to my answer though.

I told you Global Gallery fetches WP image descriptions fromt the "caption" field. Then you shouldn't have problems.

for Customer Support

features and so forth got me to try out this gallery but it's the support that sold me. i ran into some difficulties in setting up the FB side of things and we moved to another solution he suggested and then stuck with me while i figured that part out. looking forward to using the gallery for a long time to come!

for Bugs

Very slow and buggy -- masonry breaks very easily as well. When I load too many images, it crashes my web browser. The lightbox is the only good thing about the plugin.

LCweb

Author response

Hello, I'm sorry you are facing troubles. I see you already opened a ticket and you still have support entitlement.

Feel free to open a new ticket to let me check your setup.

for Flexibility

Fantastic gallery addon, in my opinion the best one you can get (tried lots) - very customisable and the support is good/quick to respond to queries.

for Customer Support

I've have the pleasure to work with a lot of plugins, and for a client there was a need for a plugin with albuns feature.

We we're scheptic at first, but i must say... it was the best choice we could have done!

Luca is very helpful and updating the script regularly. New features added regularly and improving the load performance in each update.

Luca answered our 9 tickets in the same day, asked for screenshots and has amazing communication skills.

Due to the awesome support whenever we need additional features for Wordpress websites, we always check Luca plugins.

for Feature Availability

As always, excellent work from this author and everything working "out of the box".

It is fast, it has a huge feature set and great support. What else do you need?

I am using several of his other plugins with the same excellent results.

for Feature Availability

A very well thought out gallery plugin that provides many tools to satisfy many needs and wants.

The ability to create unique image titles and descriptions (html works) within the gallery plugin is a huge plus.

for Other

Been using this plugin for well over a year and it works beautifully. Admittedly there's always some little problem cropping up when making use of a new theme or other change in the environment. But there's always been some fix...thanks to some deep digging and help from the author.

for Customer Support

I have just installed the latest version that was mailed to me and it is running smoothly, now everything has been fixed.

This plugin is perhaps the best gallery plugin that exists for Wordpress but one of the reasons is this: If you have any problems they help you quickly and very attentively and cordially.

Greetings and a thousand thanks!

error HTTP ERROR 500 when install

LCweb

Author response

Hello, my apologies for this. There was a bad bug on v5.5 affecting few sites. I'm uploading v5.501 fixing it. Soon will be on Codecanyon, or use my profile form to get it immediately

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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