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Reviews for gAppointments - Appointment booking addon for Gravity Forms

Reviews for gAppointments - Appointment booking addon for Gravity Forms

Cart 2,688 sales

70 Reviews

for Customer Support

The worst support. I purchased the plugin about a month ago and still can't set it up. I contacted customer support several times and explained my issue. I asked them to help me to setup appointment notifications so it includes my client's address, where the appointment will be going but they were just sending me general setup information and no clear answer.
I am a general contractor and I have estimators (providers) who do house measurements and provide estimates. I purchased this plugin because I found that it sends notifications to providers, I asked customer support to help me to add client's address in the provider's notification, also I needed help to add CLIENT-S address to gCalendar. I hoped customer support would help me to do this but they were simply IGNORING my question every time I asked about it. Instead of helping me, they accused me in defamation because first time I needed help with adding client's location to the calendar, and now I need it to be included in provider's enail. They also added that I have been reported to envato... and again no clear answer. I am very disappointed, I do not recommend this product, just avoid it and save your time

Author response

Your questions have been answered promptly and your issues have been resolved, but the problem is that you refuse to cooperate with us to the end and keep writing misleading reviews, which are not entirely correct and misleading. If the plugin is not suitable, then it is necessary to either change it programmatically, make unique programming corrections, or buyers can request a refund.

I am additionally attaching our correspondence: https://drive.google.com/drive/folders/1HikEZ8KmEVfhG-YVnwCWFtcNv-iixpSw?usp=share_link

for Customer Support

the plugin is great, we’re very happy with it, also with the great and quick support - excellent! 6 stars for support. thanks

Author response

Thanks.

for Feature Availability

Using this as a stop gap for our large firm internally where we need max signups for events, whether it is a 20 max monthly class or, incredibly, a 2 max per 5 minute time slot for flu shots. All of our employees were impressed at the ease of signing up. It does take some effort to set up, but once running it just works

Author response

Thanks.

for Other

Doesnt get installed. Please refund

Author response

Here is a fake review. This person never contacted us about the problem and didn’t even ask for a refund.

for Customizability

Poor customer support. Lacks in many features. I wasted my money.

Author response

All your questions were answered clearly and in detail as possible. If you need any extra features, you can always customize our plugin. Most of our clients adjust our plugins themselves and everything goes well.

for Customer Support

My support tech was excellent. He was patient, very thorough, and extremely responsive. He worked with me until my issue was resolved. I have reviewed a couple of booking add-ons for Gravity Forms and this one was the best by far. I highly recommend the plugin and if you need support you will definitely get the best.

Author response

Thanks.

for Bugs

Over the past year I have had to recreate my forms due to plugin updates which render the forms unable to submit. I do not recommend this plugin.

Author response

This is not true because updating our plugin forms with all the information remains and don't need re-creating them. This was probably due to a customer defective theme or some other plugin. We tried to contact this customer about his problem but did not receive a response. Looks like this customer just wanted to hurt us. We do not recommend using this client's "Endurtech" services.

for Bugs

Since the plugin was installed, the sync between Gravity Forms Stripe status payments and the plugin is not working. The plugin mark as confirmed a booking even if it is unpaid, even if the status is marked as processing, and upload the event to Google Calendar, blocking that date.

It is a big bug, please fix.

Author response

There was a completely different problem here that we solved. If you have any problems, always write to us first. The rush to write negative reviews is unprofessional.

for Customer Support

Really good and fast customer support and the forms works and integrates really well. One of the best plugins I have had the pleasure of purchasing through Envato. Well done!

Author response

Thanks.

for Customer Support

Just purchased gappointments. Support team is great, very helpful and proactive. Good integration with gravity forms. Great to be able to translate labels. Hope that in the future the calendar links can be added to gravity forms notifications also as those notifications can contain all fields from the forms especially comments fields

Author response

Thanks.

for Customer Support

A really well documented plug-in which makes setting up a bookings system far simpler than you might expect.

The support was responsive and helped me sort out the one issue quickly.

It works well with the Page Builder I am using, Beaver Builder.

The plugin plays nicely with the email template plugin I am using and the mailer plugin.

Clear, logical and stable. I am delighted.

Author response

Thanks.

for Design Quality

This is an excellent addition to Gravity Forms. It was very easy to install and setup. It is going to help my business run more efficiently.

I do have a feature request. I'm a mobile based business and would love to input the address field into the 'location' area in my google calendar. Is this feature available or could you add this in on a future release?

Author response

Thanks.

This plugin is broken. Simply enabling it causes errors in viewing the entry table on gravity forms.

"There has been a critical error on this website. Please check your site admin email inbox for instructions."

The error is "Fatal error: Uncaught Error: Call to a member function get_input_type() on null in /wp-content/plugins/gAppointments/includes/functions.php"

It feels as though this plugin has been abandoned.

Author response

In this case, you need to write to us first and we will fix your defective theme defects.

for Customer Support

Great product that does what it says, and great support that helped me tailor it to my specific use case. Very happy!

Author response

Thanks.

for Customer Support

Customer support is informative and responded immediately.

Author response

Thanks.

for Customer Support

Great response time, I provided a demo of the bug I was experiencing, and they quickly got it resolved.

Author response

Thanks.

for Design Quality

Love it, I'm a dedicated gravity forms user so this is perfect to integrate into the solutions we already have without adding all kinds of additional overhead and confusion of other plugins.

Works so simply out of the box, I've been waiting for one of my staff to ask for something to schedule appointments with so I could buy this and ahhhh I'M SO HAPPY! Great work

Author response

Thanks.

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