radykal

radykal supports this item

Supported

This author's response time can be up to 2 business days.

479 comments found.

Any updates? I need to update my site soon!

Hi, thank you for purchasing my item!

We have a great Support Center with a lot of articles and discussions, please try to find an answer there first.
If you can not find a solution for your problem, please create a new ticket in the Support Center. We answer questions from our customers exclusively via the Support Center, since it makes the exchange of information easier and faster.

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Thank you!

I tried to submit a ticket via the website and search for help. Ticket was well prepared and detailed. I submitted and got a 502 error…. The jist was, the download package does not work. None of the example pages are working and we have not been able to upgrade our code successfully either.

We have been using this script and updating for 2 years and not had any issues ever. Been a fantastic script to work with. We love it!

But now we have been unsuccessful with version 2.0.0 and Souncloud. We need both. 2.0.0 is needed for IOS 10 and several customers use soundcloud, so can you please provide a working/updated 2.0.0 download package? We would greatly appreciate it.

So I submit a ticket and it finally goes through and I get a canned response of “Your support has expired. Please renew your support”.

I am not asking for support. I just want a working product. Please provide a working demo and download. I will do the rest. Please. This is taking way to long.

Hi, The new version does not support play from external URL.. It Gives bellow message

howler.js:2014 XMLHttpRequest cannot load <Media File URL> then bellow Message.. Cross origin requests are only supported for protocol schemes: http, data, chrome, chrome-extension, https, chrome-extension-resource.

Hi, thank you for purchasing my item!

We have a great Support Center with a lot of articles and discussions, please try to find an answer there first.
If you can not find a solution for your problem, please create a new ticket in the Support Center. We answer questions from our customers exclusively via the Support Center, since it makes the exchange of information easier and faster.

VISIT SUPPORT CENTER

Thank you!

Hello, From a few days mobile version of player doesn’t work right. When I click play button on the player appears: ‘Creating playlist…’, On the desktop version is okay.

In console have no any errors…

Website: r-loops.com. (Please run on mobile device)

Im looking forward to hearing from you.

Hi, thank you for purchasing my item!

We have a great Support Center with a lot of articles and discussions, please try to find an answer there first.
If you can not find a solution for your problem, please create a new ticket in the Support Center. We answer questions from our customers exclusively via the Support Center, since it makes the exchange of information easier and faster.

VISIT SUPPORT CENTER

Thank you!

Looks like the soundcloud stops loading into player and throws an error

Failed to load resource: the server responded with a status of 429 (Too Many Requests)

Looks like the rate_limit parameter should be set or so. Player stops working. Kindly please take a closer look into the issue and update the script thanks :)

Update is in the upload queue, in which you have to register an own soundcloud app to avoid rate limits.

I already had the version 1.1.61, which worked perfectly for a long time, but now no soundcloud links works anymore. Therefore I bought the update and I wanted to install it but it doesn’t work. I removed the old version and wanted to install the new one but without any result… Can you please help me?

Hi, thank you for purchasing my item!

We have a great Support Center with a lot of articles and discussions, please try to find an answer there first.
If you can not find a solution for your problem, please create a new ticket in the Support Center. We answer questions from our customers exclusively via the Support Center, since it makes the exchange of information easier and faster.

VISIT SUPPORT CENTER

Thank you!

hotdjs

hotdjs Purchased

Bonjour, je viens d’acheté ce lecteur.Impossible de l’installer sur Wordpress ?

hotdjs

hotdjs Purchased

I just bought this product. Did fix you your problem. My product cannot be install on wordpress. Thanks for your reply. :cry::cry::cry:

This is the jquery version and not a plugin for wp. You have to purchase the wo version

hotdjs

hotdjs Purchased

OH NO, Please send me the version wordpress thank you

Purchase the wp version, request a refund for this jquery and I will refund it

Have U Fixed ios10 Issue ?

Yes

Do you support a minimal player with no track info other than the name? Basically the right section only for the most part (https://cl.ly/0U0a3A1G0j0C)

Thanks

Thanks for Great Plugin,

One of my client buy this plugin and now he want to display track time with each track in the grid, can you help me to that. I am waiting to hear you back soon.

Sorry this is not possible.

Really great plugin, been using it for a long time.

The recent update has an issue with Safari on Mac, you can test this on the live site of the demo as well: – you can’t skip forward or backward using the progress bar for a song. You can click it, but the song won’t move to the clicked area. This works fine in Chrome, but not on Safari. Can you please let us know if you plan to release an fix for this soon?

Thank you.

Ok I will check this in next update.

talwin

talwin Purchased

Hi, I bought this and now I’m trying … but it shows nothing … in
talwin

talwin Purchased

div=”fap”

talwin

talwin Purchased

it doesn’t show player …

Hi, thank you for purchasing my item!

We have a great Support Center with a lot of articles and discussions, please try to find an answer there first.
If you can not find a solution for your problem, please create a new ticket in the Support Center. We answer questions from our customers exclusively via the Support Center, since it makes the exchange of information easier and faster.

VISIT SUPPORT CENTER

Thank you!

Apparently we have an issue with some Azure Blob files under Safari on iOS only. It’s work fine under all other environments and the header return well Content-Type: audio/mpeg

Any idea how to fix it ?

Hi, thank you for purchasing my item!

We have a great Support Center with a lot of articles and discussions, please try to find an answer there first.
If you can not find a solution for your problem, please create a new ticket in the Support Center. We answer questions from our customers exclusively via the Support Center, since it makes the exchange of information easier and faster.

VISIT SUPPORT CENTER

Thank you!

Thanks a lot, I have just open a ticket :-)

Any chance of having youtube added…?

reform

reform Purchased

Can i add a <php code> into my theme the header so it helps with ajax pages?

Hi, thank you for purchasing my item!

We have a great Support Center with a lot of articles and discussions, please try to find an answer there first.
If you can not find a solution for your problem, please create a new ticket in the Support Center. We answer questions from our customers exclusively via the Support Center, since it makes the exchange of information easier and faster.

VISIT SUPPORT CENTER

Thank you!

Hi!

I just bought your audio player. And i past a lot of time trying to figure out what was the probleme. You say on your website that we need jquery 1.6 or higher.. but it seems like the max is 1.9. But we are at jquery 3.2 now.. I would like to know when you will do an update which works with the last jquery?

Because it has been quite complicated to found out a way to make it run.

But of course, good product anyway.

Hi, thank you for purchasing my item!

We have a great Support Center with a lot of articles and discussions, please try to find an answer there first.
If you can not find a solution for your problem, please create a new ticket in the Support Center. We answer questions from our customers exclusively via the Support Center, since it makes the exchange of information easier and faster.

VISIT SUPPORT CENTER

Thank you!

loading very slow or no loading in mobile…??Why

Hello! Awesome player, i’m interested in making a purchase but I’ll like to find out which version of jquery is supported in the latest version of your player as we are now at jquery 3.2. Looking forward to your reply, Thanks.

Currently its not working with 3.2, but I added it to the todo list.

One preslae question, I have mediaelement player integrated in my current theme, but I would like to also add your player, is it possible to connect them somehow so they work together? That mediaelement player is wordpress player and it uses regular events.

No sorry.

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