This author's response time can be up to 1 business day.
Wow, Really like this plugin,
Thanks for creating.
I gave you a 5 star rating because this plugin deserves it.
One piece of advice that I’m asking from you is on changing the skin to a darker theme.
Our one team member, Julius is as blind as a bat and the poor guy is totally lost because some of the elements in the light skins are totally unreadable to him.
I told him to buy a bigger magnifying glass, but he says that his problem is not the size of the content but the color contrast.
i’d be grateful if you can point me in the right direction.
Thanks again for your kind words We will take a look about this in the near future.
Thanks and cheers! —FRESHFACEIf you like the item and want to support us, please consider rating it in “My Account -> Downloads”.SUPPORT TOOLS
This is a great looking plugin. The demo worked out very well on my site, and I upgraded to the paid version. The upgrade process ended up being complicated due to a versioning error with the software on Code Canyon, but the author quickly resolved that issue and was very responsive.
I subsequently had a conflict with a third party tool, and the author correctly identified the source of the conflict, allowing me to fix the issue.
Finally I discovered a third issue, perhaps only found in this latest version of his software, and the author was initially quite responsive, but then it seems he or she slowly lost interest in helping.
I went so far as to provide extensive documentation on clean wordpress installations on multiple hosting platforms showing that the issue was reproducible, but the last reply I got from the author was “We have thousands of customers, and none of them have this issue.” Of course, only a few at that time would have been on the new version and the screencasts clearly show how the issue occurs and the code involved in the bug.
I’ve tried following up within their support system, but it’s been over two weeks now with no reply. Hopefully they’ve just been busy on a new release and haven’t had time to get back to me, but until they do, I can’t endorse this software, no matter how great it seemed when I demoed it.
Firstly let me apologize for any inconveniences. We tried to resolve this issue with you, but since you are the only one who is experiencing it, it means that is environment-dependent. We offered you refund, if you are interested. Otherwise there is not much we can to
Thank you for the reply.
So I don’t know that it’s valid to suggest that nobody else has had this issue – perhaps they all just took the refund offer and moved on. Your product is otherwise so perfect that I’m willing to put my time into finding a solution.
You can see this in a video here at 8 seconds and then again at 48 seconds using an incognito browser:
Essentially, if the associated postbox is rendered with a class of “postbox closed” we’re left without any way to re-open it because the titlebox goes away.
I suspect on our very first install I had closed the custom code content box before upgrading, and the new code (that was introduced during the fix) is causing our “custom code content’ postbox title to disappear. Once that titlebar is gone, the only way to make the postbox show up again is by editing the code using chrome inspector to change the postbox status as seen at the very end of the video link above.
Postbox Open: http://www.screencast.com/t/iMuw5QqQrE
Effect of Missing Title Bar: http://www.screencast.com/t/qKRTAA262kW
Postbox Closed: http://www.screencast.com/t/M38l8G7R
Effect of Missing Title Bar: http://www.screencast.com/t/f3sv27ZwqzX
I suppose if I were really skilled I could find the database value where the postbox status is set and flip it manually, and just then never again be able to edit the display status of the ‘custom code content’ titlebar / postbox.
If this is happening for other users, they probably don’t notice it since the content box is still functional when the Postbox value is not set to closed, it just displays without the title bar and people might not ever realize there is missing functionality.
I’m not really interested in a refund, I’d prefer the software work correctly, and have shown a willingness to assist you in resolving the problem by putting considerable time into trying to identify the source of the issue.
We’ve disabled all plugins and themes, setup fresh installations, and introduced the software into 3 separate hosting environments to help isolate the issue and to see if it was purely an issue on our end.
Part of the support process you’ve committed to here at code canyon is:
Item support includes:
Availability of the author to answer questions
Answering technical questions about item’s features
Assistance with reported bugs and issues
Help with included 3rd party assets
That support extends for 6 months. I don’t see “Offer a refund if the reported bug is environmental and only showing up on one server” – despite the fact that I’ve used several hosting environments and the problem persists.
I did find you to be available to answer questions during the initial issues we had, noted that you were quite responsive and prompt with fixes to the versioning issue, and also commented that you helped identify an unrelated 3rd party issue.
I would ask that you give us (and this issue) one more bite at the apple, and am willing to actively participate in that process to help resolve this reported bug.
(*edited for formatting)
Just to provide closure here, I was able to identify the source of the issue, which was connected to V1.1.9 of the Freshface Custom Code plugin.
Although I had to locate this and identify the solution myself, it appears that this issue was extremely rare, quite possibly only happening for me.
While I was disappointed in the support that I got on this particular issue, the other support I received was great and the plugin itself is exceptional.
I recommend the plugin and will continue to use it in the future.
Hello, just three questions. If I add several posts with type CSS (external), are all posts combinate to one CSS file or do the plugin create on external file for each CSS post? If I write additional LESS code, are CSS and LESS combinate to one CSS file? Is the external CSS file minified? Thanks.
1.) Multiple posts – multiple CSS inputs
2.) The inputs could be saved as external (in wp-content/uploads) dir, or could be printed in header / footer. The external inputs could also be included in header / footer, depends on your choice
3.) No, files are never put together
4.) No, files are not modified
If I buy this, can I use it to load code for a php form into a wordpress page?
It depends on our usage. Our plugin allows you to create PHP code which is called immediately after functions.php ends.
You can check demo of our plugin here: https://wordpress.org/plugins/custom-css-editor/stats/
I aimed to purchase your great Plugin, but then i felt that your Plugin is not compatible when using sub-domain for static content. Please review and make changes to fulfill needs. I can provide Admin login of my site, if you want to see and regenerate the error. Thanks
You asked to email, please provide your email address (PVT). I will send you more detail about the problem and admin user credentials for you to regenerate and troubleshoot the error.
Could you please email us trough our profile page with more details? http://themeforest.net/user/freshface
I have done already, but did not get any response. Please clearly mention your Email, if you really care.
Found your email, sorry for delays, answered
PRESALE QUESTION: I need a solution that will allow me to fetch get variables from the uri, perform a switch statement and then echo or print the results into the page. From what I can see I can limit the code to run on a certain page which is good and I can put whatever code I want. My Question is, how do I output to a specific area with a page or post. Is this done via custom shortcodes that I declare in the code, if so do you have any documentation on how that is done. Thanks
Firstly let me thank you for your question. The output of the code at specific area is not possible. The PHP code is run on hook “after_setup_theme” or “setup_theme”, and it only depends on you, what PHP code you insert here. Also PHP code cannot be limited with conditional logic.
But you can try our demo here https://wordpress.org/plugins/custom-css-editor/stats/ . It has all the functionality, but only for 1 custom code
Opened an issue 5 months ago and was told it would be fixed asap… plugin removes backslashes on content css so you can’t use it for icons.
I’m sorry for any inconveniences, we could issue a refund for you themeforest.net/refund_requests/new
Is there any way to use a user role condition?
In fact I would like to use it to hide stuff according to the roles…
Firstly let me thank you for your question. You can check our free version of the plugin here https://wordpress.org/plugins/custom-css-editor/
There are very same conditions as in the full version.
Hi, I was wondering if there was versioning for each of the custom code blocks a user creates. I need a plugin where I can revert back in case mistakes are made. Thanks!
Firstly let me thank you for your question. Versioning is not implemented in this plugin :
Thanks and cheers! :">- FRESHFACEIf you like the item and want to support us, please consider rating it in “My Account -> Downloads”.SUPPORT TOOLS
Thanks and cheers! :">
Add 2 new data columns to code list view:
a. code type (css|JS|PHP|etc)
b. load (foot|head)
That way it’s easy to find the script you need to work on when you have many listed.
Thank you very much for your suggestions, I added them to the task list and we will consider incorporating them in new update.
Suggestion for future version:
The default state for all code you load in the plugin is:
+ Enabled and active, and
Upon SAVE, this instantly adds weight and load time and there is no easy way to disable or ‘park’ code for later use.
It is reasonable to want to load libraries etc in preparation for later use and/or want to keep multiples of code libraries (to switch on/off) for testing etc
But you can’t as all code is active.
Could you add a checkbox for script ACTIVE/INACTIVE (enabled/disabled)?
If inactive the code is ignored regardless of conditions assigned.
At the moment I am using the condition “If year is 2013 run this script” which is a year in the past and therefore deactivates the script.
But it is clunky and stuffs up the correct conditions you want to have for the code when it is running.
when I activate your module, i’ve this error message : L’extension fresh-custom-code/freshplugin.php a été désactivée suite à une erreur : Le fichier de l’extension n’existe pas.
Can u help me to resolve please ?
Could you please translate this error to english?
I’m trying the demo version (found on WP Plugins section). Do your plugin works with the lasted WP version? It looks weird and there’s no matches returned on “Custom Code Logic” even thought the Ajax request returns it.
Firstly let me thank you for your question! Could you be please a litttle more descriptive about your last sentence? “It looks weird and there’s no matches returned on “Custom Code Logic” even thought the Ajax request returns it.” ? I’m afraid, that I was not able to understand it :
Thanks and cheers! :">- FRESHFACEIf you like the item and want to support us, please consider rating it in “My Account -> Downloads”.SUPPORT TOOLS
Thanks for your reply. Sorry for my english.
So, the Cutom Code Logic section was not working properly. The dynamic filtering (ajax calls) are not working. But I discovered that the problem was some folder permissions on my server.
My IIS locked the write functionality on wp-content/uploads, I fixed that and is working fine.
Thank you again.
I’m really glad to hear that. Feel free to contact us in case of any questions or problems
I purchased this but for some reason there is no way for me to add any code. http://www.screencast.com/t/huVkgI2t any suggestions? website that I am testing this on is www.desktopupdate.wpengine.com
I created php code with your plugin but can not add it to visual composer page builder any reason
or add to a page
Firstly let me thank you for your purchase and apologize for any inconveniences. Please create ticket on http://support.freshface.net/ We will need your WP login, in order to inspect / fix this issue. Please use the “Add Private Information” button, right below the reply form.
Thanks and cheers!
hello we are getting timout from fresh framework…..
Our server was down due to hosting provider blackout. It should be allright now
On a multi-site setup and with the latest version of Visual Composer installed .. the visual composer ‘BackeEnd Editor’ button seems to stop the custom css editor from working.
There doesn’t seem to be an option to turn Visual Composer off for the Fresh Custom Code post types as they are not showing up in the Visual Composer Role Manager window.
Is this a known issue?
Firstly let me thank you for your purchase. We did not knew about this issue, but we will do our best to fix it in next update.
HI, I would like to configure a custom post type to include fresh-framework operations on the custom post. What is the “Provide custom support slugs”?
Firstly let me thank you for your purchase. This is not how the plugin works. It has its own custom post type, which contains the editor and all the important things. So you create the custom code and then you set by the conditions (at the bottom of the page), where do you want to show them. Please let me know, if there are any more questions we can help you with.
Something seems to be a miss, please advise, this happened right after activating?
Warning: require_once(/home/siteweb/public_html/wp-content/plugins/fresh-framework/framework/assetsIncluding/lessScssCompiler/class.ffVariableTransporter.php): failed to open stream: No such file or directory in /home/siteweb/public_html/wp-content/plugins/fresh-framework/framework/fileSystem/class.ffClassLoader.php on line 752
Fatal error: require_once(): Failed opening required ’/home/siteweb/public_html/wp-content/plugins/fresh-framework/framework/assetsIncluding/lessScssCompiler/class.ffVariableTransporter.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/siteweb/public_html/wp-content/plugins/fresh-framework/framework/fileSystem/class.ffClassLoader.php on line 752
Most probably the installation was not complete. Please try to delete the plugin and upload it again, this should solve your issues.
I did try this 3 times, oddly it keeps happening. Please advise.
We just created topic for you at our support center: Your topic
Dont worry, you simply 1-click log with your Envato account (click Login at top right corner) and everything is set up for you!
Please send us your WP login there.
Just refund my account, I do not have time to troubleshoot this issue. I have already moved on, thank you. Sorry it did not workout.
Ok, I’m glad that we figured out solution which makes you happy
Hey Freshface, I can’t login to your support site with my Envato account credentials, but I have a question/bug report regarding the plugin – how can I reach you?
This should work now
Thank you & sorry, the login still isn’t working, so I have to write down my question here: I used the Custom Code plugin on a staging site and went live recently, and now I can’t edit the existing files or create a new one. It seems like I simply can’t type in the editor’s field – when the page loads, I briefly see what I typed before (or I see the empty edit field), but then it turns into light gray type, and the former edits are gone. The site itself (http://tekne-retreats-ibiza.com/) is incredibly slow, and I think the plugin might cause that. I would be happy to delete and reinstall the plugin if I could retrieve the files I already created. Any idea on what to do?
Could you please try the login again? It should works now and we would need your WP login as well.
When saving a PHP string with a backslash in it the backslash is stripped, i.e. saving the string ”\a\b\c” once saved results in the string being converted to “abc”. This also applies to fully-qualified classes—i.e. new \a\b\c() is transformed on save to new abc().
Looks like a bug. Please advise.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $10
Power Elite Author
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work