Magenest

Magenest supports this item

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245 comments found.

Hi Support Team, I’m also having the same issue as andreitasalda1. I’ve set it up and the Mails are not going out?? Defiantly sucks to pay for a plug in and it doesn’t work.

Since we can’t solve the issue, please refund.

To quote this website: “If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.”

Hi Redindieguy,

Please login our support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and send us: FTP or SSH, Admin role and Path directory install store. If we don’t have any information, we couldn’t help you anyway. Please recontact with us. Thank you!

Best regards, _Magenest Support.

Hello,

Is it possible to use this plugin send emails to one specific customer ‘role’? We have two types of customer, each with their own user role in WordPress, and we only want the automated emails to go out to one specific role.

Hi Worcesterwebstudio,

Thank you for considering our module.Current version does not support your desired feature . However, we can customize the module if you request. If you have any problems with follow up email, please contact us via support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 Best regards, _Magenest Support

Not sending emails. Did exactly what your Youtube video asked to do. Not sending! Please reply fast

Updated the theme and it worked! However I still have a question about tags. Like using {customer_first_name} in the mails. How does this work?

Hi Brandlessamsterdam,

You must use short code with format: {{customer_first_name}}. We will provide you some short codes to refer: {{customer_name}},=> customer name {{store_url}} => store url, {{store_name}} => store name, {{order_number}} => order number {{order_total}} => order total {{order_url}} => order url {{order_items}}=> list order items {{order_items_with_thumbnail}} =>list order items and thumbnail, Please remember and use them on the next set up. Thank you!

Best regards, _Magenest Support

Thanks guys, We still have a problem. We had one night that the emails did sent. However now nothing happens. I posted a ticket at your support site, however still haven´t had any reaction. We don´t know what´s wrong and we would like to solve this problem because we really like this plugin!

This plugin looks promising, but from what I have read, it is missing a critical feature. There is no widget Subscription Form? For example, MailPoet includes a Subscription Form widget that injects website subscription opt-ins into a predefined list. Optional fields other than the email, like first name, last name, phone. See example here: https://postimg.org/image/xgi9cnhbr/ Widget also lets user select which list the submissions appends to. If this was included, we might proceed to purchase. But your plugin falls way short without this feature. Thanks.

Hi Inndesign,

Thank you for your idea. We are considering that feature and will give you the answer as soon as possible.

Best regards, Magenest_Support

Hi Brandlessamsterdam,

We send you user guide for follow up email http://www.confluence.izysync.com/display/DOC/Follow+Up+Email. If you have any problem with it, please contact us via support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 Thank you so much! Best regards,

Magenest_Support

Hi Brandlessamsterdam,

We send you user guide for follow up email http://www.confluence.izysync.com/display/DOC/Follow+Up+Email. If you have any problem with it, please contact us via support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 Thank you so much! Best regards,

Magenest_Support

Hi Brandlessamsterdam,

We send you user guide for follow up email http://www.confluence.izysync.com/display/DOC/Follow+Up+Email. If you have any problem with it, please contact us via support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 Thank you so much! Best regards,

Magenest_Support

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