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327 comments found.


MawBTS Purchased

Hello, it appears that this plugin causes a conflict with Woocommerce’s Paypal Express plugin.

When they are both running, I receive a “Billing Birthday is a required field.” error message when attempting to pay for an order. Is there a known fix for this?

I can grant permissions to my staging site if it would be of assistance.

Thank you - Ben

Hi MawBTS,

Thank you for contacting us!

About your issue, please create a ticket via portal: and provide us admin account, FTP access. Our developers will consider and solve your issue as soon as possible.


The Magenest Support Team

Hi, Can we send custom emails to all the customers at once who have purchased a certain product, or product from a certain category or categories?


Hi coolashish,

Thank you for contacting us!

You can send email the customer after they ordered and the status of order the same as the status that you settting. Our plugin current supports the status of the bill: completed, on-holde, processing, pending, failed, refuned, cancelled.

If you have any further question, don’t hesitate to contact us! We are always ready to help you.


The Magenest Support Team!

please, issue a refund for this plugin as it did not work as expected.

please, don’t ask for admin login to our website as we will not be able to share admin login to our website.


Hi cleartelecomus!

Thank you for contacting us!

I regret that our plugin affected badly your website! As Envato policy, we only apply refund policy to case of our plugin fails to functions properly due to bugs we can not fix. So if you don’t let our devs fix bug on your site. So, please provide us admin account, FTP access to support better for you. If not, we can not solve your refund request. If you still interested in our plugin ,our devs are ready to support you.


The Magenest Support Team!

whene will the changelog be updated in codecanyon ?


I have recently purchased your plugin.

How do I remove the birthday option? At the moment there is a new annoying required field at check out asking for customers birthday, which is also called Cumpleaños. I absolutely need to remove this option.

I also had a go at creating a follow up email, I read that you can use html in the email but it does not look like it works properly? There is also a huge ‘Magnest’ banner in the header of the email along with a bunch of promotional content. How do I remove this??

Hi crmichael,

Thank you for contacting to us!

About your question, user guide have instructions fo you to do. Please read carefully user guide. This is user guide, you can refer to:

If you have any further questions, don’t hesitate to contact us!


The Magenest Support Team.

Hi Magenest,

I’ve purchased the Follow Up Email plugin and so far everything is pretty straight forward, however, I would like to customise the email template further. I can’t see how I can change the default blue header and footer. I also want the logo to appear bigger. Where am I able to change all of this?

When editing the “Email Template” I’d like to know: a) How to add more than one template b) If I set “no template” will the system use the default WordPress email template? c) is it possible to add more than those two default templates?

Thanks for your help in advance

Hi there,

Thank you for contacting us.

Regarding customization issue, please send an email with your specific requirements to

Regarding your questions about the features,

a. At the moment our plugin only support 3 default templates.

b. If you set it to No Template, the system will not use the default WP email template, the email will be plain text only.

c. We can customize this for you.

Thank you for your consideration. We look forward to hearing from you.


The Magenest Support Team.

Hi, is this plugin compatible with Polylang? One person suggested it could be compatible with WPML but it seems you cannot confirm that? In this case will you let me buy to try and refund me if it doesn’t work with Polylang? So at least you and others will know about it. Thanks

Hi RockPeach,

Thank you for putting interest in our extension.

At the moment our Follow up email extension does not support the feature you are looking for. We will note this for future upgrade, thank you for your contribution.

If you have more query, don’t hesitate to contact us.

Kind regards,

The Magenest Support Team.