Magenest

Magenest supports this item

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256 comments found.

Hi Support Team, I’m also having the same issue as andreitasalda1. I’ve set it up and the Mails are not going out?? Defiantly sucks to pay for a plug in and it doesn’t work.

Since we can’t solve the issue, please refund.

To quote this website: “If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.”

Hi Redindieguy,

Please login our support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and send us: FTP or SSH, Admin role and Path directory install store. If we don’t have any information, we couldn’t help you anyway. Please recontact with us. Thank you!

Best regards, _Magenest Support.

Hello,

Is it possible to use this plugin send emails to one specific customer ‘role’? We have two types of customer, each with their own user role in WordPress, and we only want the automated emails to go out to one specific role.

Hi Worcesterwebstudio,

Thank you for considering our module.Current version does not support your desired feature . However, we can customize the module if you request. If you have any problems with follow up email, please contact us via support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 Best regards, _Magenest Support

Not sending emails. Did exactly what your Youtube video asked to do. Not sending! Please reply fast

Hi Brandlessamsterdam,

You must use short code with format: {{customer_first_name}}. We will provide you some short codes to refer: {{customer_name}},=> customer name {{store_url}} => store url, {{store_name}} => store name, {{order_number}} => order number {{order_total}} => order total {{order_url}} => order url {{order_items}}=> list order items {{order_items_with_thumbnail}} =>list order items and thumbnail, Please remember and use them on the next set up. Thank you!

Best regards, _Magenest Support

Thanks guys, We still have a problem. We had one night that the emails did sent. However now nothing happens. I posted a ticket at your support site, however still haven´t had any reaction. We don´t know what´s wrong and we would like to solve this problem because we really like this plugin!

Hi Brandlessamsterdam,

If you have any problems, please recontact us. We are very glad to help you. Thank you for purchasing your product and please vote Five Stars to favor Magenest’s product in Evanto.

Best regards, _Magenest Support

This plugin looks promising, but from what I have read, it is missing a critical feature. There is no widget Subscription Form? For example, MailPoet includes a Subscription Form widget that injects website subscription opt-ins into a predefined list. Optional fields other than the email, like first name, last name, phone. See example here: https://postimg.org/image/xgi9cnhbr/ Widget also lets user select which list the submissions appends to. If this was included, we might proceed to purchase. But your plugin falls way short without this feature. Thanks.

Hi Inndesign,

Thank you for your idea. We are considering that feature and will give you the answer as soon as possible.

Best regards, Magenest_Support

Hi Brandlessamsterdam,

We send you user guide for follow up email http://www.confluence.izysync.com/display/DOC/Follow+Up+Email. If you have any problem with it, please contact us via support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 Thank you so much! Best regards,

Magenest_Support

Hi Brandlessamsterdam,

We send you user guide for follow up email http://www.confluence.izysync.com/display/DOC/Follow+Up+Email. If you have any problem with it, please contact us via support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 Thank you so much! Best regards,

Magenest_Support

Hi Brandlessamsterdam,

We send you user guide for follow up email http://www.confluence.izysync.com/display/DOC/Follow+Up+Email. If you have any problem with it, please contact us via support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 Thank you so much! Best regards,

Magenest_Support

Hello this simply doesn’t work. It’s buggy and it doesn’t send any email. Can we have refund?

Hi Nucreative,

Sorry for delay in getting back to you. Could you log in support portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and send us some information such as: _ Admin role _ FTP or SSH _ Path Directory Install Store

We will consider you issue in the best way. Thank you so much! Best regards, _ Support Portal

Still waiting for my refund. No one answered on the Service site. I gave access and was told the problem was solved. Nothing was solved. Now you ignore my request for a refund???

Hi Jason Wendt,

We have helped you a lot as we can but we don’t send us Admin role. In the first time, we login into your site and fix successfully, email is sent normally. In second, it’s relative with Google Email Review but you don’t permit admin role. We could not do anything if you don’t want to cooperate.In case you want to refund, please recheck term in Envanto. About your support require, you sent it Sunday so we are not able to reply immediately. Hopefully you can sympathy with us.

Best regards, – Magenest Support

Corrections: Hi Jason Wendt,

We have helped you a lot as we can but you don’t send us Admin role. In the first time, we login into your site and fix successfully, email is sent normally. In second, it’s relative with Google Email Review but you don’t permit admin role. We could not do anything if you don’t want to cooperate.In case you want to refund, please recheck term in Envanto. About your support require, you sent it Sunday so we are not able to reply immediately. Hopefully you can sympathy with us.

Best regards, – Magenest Support

Presale Question:

Is it possible to send an email to admin only 1 month before the subscription is up for renewal? Also is it possible to add order meta data to the email?

Many thanks.

Hello Magenest, I sent an email 2 months ago and still waiting for reply. In the email I sent the subscriptions plugin, but I’ve not heard back.

Many thanks.

Hi FootprintMiles,

Could you let me know your email, please? We will recheck and inform to you as soon as possible. Thank you!

Best regards, _Magenest Support.

Hello Magenest, my email is web@footprintsouth.co.uk thanks for taking a look.

Hi Guys, I am setting up the email then after updating all information I have setup disappears.

Hi EasthouseVS,

Thank you for contacting us and we would be glad to help you. Could you log in site: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and send us some information such as: FTP or SSH , Admin role ,Path directory install store. Then we can login your site and consider your matter in the best way. Looking forward to hearing from you.

Best regards, Magenest_Support

Hey, is it compatible with Mailster (former it was MyMail)? Can it use the same customer database or it needs to have their own, second database?

Hi Blltprf,

Thank you for your question. Our plugin is perfectly compatible with Mailster. There is a note that you have to use private database for this plugin. Hopefully you will love it.

Best regards, _Magenest Support.

Do you provide agency license?

Or Extended license can be install on unlimited domain?

Hello Cikgupemasaran,

Thank you for your question. We do not provide the domain like. With one domain, we only have one license. How many domains do you use? Please let me know when you receive this comment.

Best regards, _Magenest Support.

I will start new ecommerce project with 40 developers, so I might need 100-200 license for our store

Hello Cikgupemasaran,

Please add our CEO skype: nguyenhainambkhn to discuss directly with Mr Alex about the job. Thank you!

Best regards, _Magenest Support.

Hi!

How can I send an e-mail to a customer x days after ordering from my shop?

Thank you

Hello Kkeskyla,

Our Follow up email supports function that users can set time to send email to the customer. Thank you for your question.

Best regards, _Magenest Support.

I tried to do that, but no emails are sent. here’s my setup: http://imgur.com/2OxNStG

davidhm

davidhm Purchased

Hello,

I recently purchased the follow up plug-in.

I’m having two issue.

1) Follow up email was not sent. This maybe a result of #2.

2) The text field for “Edit Follow up email” is not saving the following message code:

Thank you

Hello {{customer_first_name}}},

Thank you for your recent purchased from Halagear.com. I wanted to check in and see how your paddling was progressing and what you thought of your new {{order_items}}.

Your feedback on our product is super important to us, so please take a moment to review your {item_names_list} and then get back out on the water!

Review & Win Every month we take all the reviews from that month and draw one name to win a $50 credit to spend at halagear.com

Hala!

{{order_items}}

Hi Davidhm,

Thank you for contacting us and we would be glad to help you. Could you log in site: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and send us some information such as: FTP or SSH , Admin role ,Path directory install store. Then we can login your site and consider your matter in the best way. Looking forward to hearing from you.

Best regards, _Magenest Support.

Hi, quick question before purchasing:

-Can I create extra e-mail templates as well or only changes the rules of the existing, default woocommerce e-mails?

-Can I combine this plugin with a plugin that changes the visual style of the e-mail templates (for example https://codecanyon.net/item/woocommerce-pretty-email) ? Will the other plugin recognize the new or existing templates?

Thanks.

Hi Inki,

The features that you mentioned are being developed. We will inform about the updated version on nearest day. Thank you for caring!

Best regards, _ Magenest Support.

jondnh

jondnh Purchased

Hi Can I get a refund?

It does not do what i need it to and there’s just too many options i just don’t understand. I purchased a different pluggin instead.

Hi Jondnh,

Thank you for purchasing our product and we would be very glad to help you. If you feel this plugin not useful, we will suggest you other product with function that you need. In case, you want to refund, please read policy and term in Envato.

Best regards, _Magenest Support.

jondnh

jondnh Purchased

I tried to create an after purchase email for a test product 5 mins after purchase. And it never sent the email.

Hi Jondnh,

Sorry for the delay in getting back to you. Could you log in site: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and send us some information such as: FTP or SSH , Admin role ,Path directory install store. Then we can login your site and consider your matter in the best way. Looking forward to hearing from you.

Best regards, _Magenest Support.

Hi there we have this error on the Coupon page?

Warning: htmlspecialchars_decode() expects parameter 1 to be string, array given in /home/lifesty8/public_html/wp-content/plugins/magenest-follow-up-email.v2.1.0/followupemail.php on line 62

Any thoughts?

Hi Lifestylefloorsdirect,

Thank you for contacting us and we would be glad to help you. Could you log in site: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and send us some information such as: FTP or SSH , Admin role ,Path directory install store. Then we can login your site and consider your matter in the best way. We look forward to hearing from you.

Best regards, _Magenest Support.

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