Magenest

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274 comments found.

talenty

talenty Purchased

Hi, again any response. I bought Your Plugin 19 days before. It does not work and causing fatal error. I asked you for help many times. You only responds from this Envato page – always asking me to communicate with you somewhere else. Firstly you opened customers ticket where you stop to communicate very early without correcting plugins problem. SInce than any response for many days. After three times urguing on this Envato page You sent me tree different email addresses to communicate with you. I did it. But you are continue to ignoring my emails there. Please correct Your plugins problems – send newer version, that you had mention to have, or give me my money back. And please – do not tell me again to send you email somewhere else. Respond here. Thank you.

My Purchase Code is 8d30ea6e-72c3-42e7-9954-246052e97cd3 Name – Chitra Garg Country – India

Plugin is not properly working . It is not selecting the Rule Dropdown Properly and not sending mail to the customer . I was testing the plugin . I am using flatsome theme , Wordpress, Eform Plugin etc. Please help me. Hope for solution.

Hi Chitra_Garg,

Thank you for contacting us and we would be glad to help you. Could you log in site: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and send us some information such as: FTP or SSH , Admin role ,Path directory install store. Then we can login your site and consider your matter in the best way. Looking forward to hearing from you.

Best regards, _The Magenest Support Team.

Can I translate e-mails for different countries? Thanks.

Hi Luckskywaker,

Currently, we do not have email template model for different countries or languages. This feature will be developed in the future. We are really sorry because it does not response your desire.

Best regards, _ The Magenest Support Team.

Hello I have purchase Woocommerce Followup email and after setting it up from the videos, no email is being set out. Even in the email log it does not show anything.

Hi Mikzaia,

Thank you for contacting us and we would be glad to help you. Could you log in site: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and send us some information such as: FTP or SSH , Admin role ,Path directory install store. Then we can login your site and consider your matter in the best way. Looking forward to hearing from you.

Best regards, _The Magenest Support Team.

I already wrote you many times…but still nothing done…. Support Ticket is still open…

Why are you not responding???

Would never recomand this plugin…does not work at all…

I’ve Just purchased the Follow up email for woo commerce but I some serious issues to raise. 1). As I was creating a new follow up email rule, when I tried to configure email chain and clicked on the ‘’Send Days Hours Minutes Template Action’’ add button, it does not display any fields to input data, in fact it does nothing at all! I switched browsers but still got no result. 2). In the YouTube be demo ‘’Woocommerce follow up email – The place order case tutorial”, the email content and variables are pasted out of the blue. There is no clear instruction where the copy pasted content came from or how to create it. You don’t paste content in a tutorial without indicating where it came from or how to get it. I checked on the documentation but didn’t find it either, http://www.confluence.izysync.com/display/DOC/Follow+Up+Email 3). Now this is the WORST issue I have! NOTHING HAPPENS when an ORDER, any order whether on hold, completed, pending etc is placed from this “Follow up emails” plugin, no emails are sent out, not even in spam folder. It’s only the default woo commerce emails that sends out confirmation emails. Please respond as soon as possible here, don’t reply or ask I forward issue externally.

1. Our website is an eCommerce website with sensitive data information. Due to that, our security policy is strict, therefore requesting login credentials to access our backend systems for whatever reason at whatsoever role level for non-staff is out of the question. We also find the request for FTP Cpanel details to access our back end systems to trouble shoot an intrusion to privacy and absurd! 2. You’ve suggested that our plugins or theme are the reason for conflicts with ’’Follow up email for woocommerce”. Let me clarify to you we have installed several plugins and non of them have conflict with each other or our theme. The website runs just fine with the 3rd party plugins on our theme. Its ONLY your “Follow up email for woocommerce” (which you’ve admitted might have bugs) that does NOT WORK! 3. For the vivid reasons I raised before initially, I stand by my request for a full refund! Failure to do so, I’ll raise a dispute with PayPal and forward them the reasons.

Please respond back as soon as possible your final stand on this matter.

1. Our website is an eCommerce website with sensitive data information. Due to that, our security policy is strict, therefore requesting login credentials to access our backend systems for whatever reason at whatsoever role level for non-staff is out of the question. We also find the request for FTP Cpanel details to access our back end systems to trouble shoot an intrusion to privacy and absurd! 2. You’ve suggested that our plugins or theme are the reason for conflicts with ’’Follow up email for woocommerce”. Let me clarify to you we have installed several plugins and non of them have conflict with each other or our theme. The website runs just fine with the 3rd party plugins on our theme. Its ONLY your “Follow up email for woocommerce” (which you’ve admitted might have bugs) that does NOT WORK! 3. For the vivid reasons I raised before initially, I stand by my request for a full refund! Failure to do so, I’ll raise a dispute with PayPal and forward them the reasons.

Please respond back as soon as possible your final stand on this matter.

Hi Tonymusev,

Our developers are considering your issues. However, please create a support portal in service desk http://servicedesk.izysync.com/servicedesk/customer/portal/111, at which we will discuss and solve more about your problem. And further more, we can update information quickly and easily. Thank you very much!

Best regards _ The Magenest Support Team.

Hello, I have two questions about your plugin.

1) When the user presses the link that is automatically delivered using the insert code given, will it automatically apply the discount to their cart? I just need to know how the whole process works.

2) One of the fields is called “Coupon Pattern” what does this mean?

Thank you for your help and I am excited to use your plugin.

3) I moved my mouse out of the screen area and it showed a popup. I thought an exit intent is trying to navigate to a URL that is not your site or close the tab? And if you programmed it otherwise, then how come every time i try exit, it pops up, even if i just ignored it? Surely there must be a way to tell it to chill once the person doesn’t want it. Also, is there a way to know if the user is already a registered member? and if they are can it ignore the popup rule?

Thank you for answering these questions. I look forward to your response.

Hi Communi,

Our developers are considering your issues. However, please create a support portal in service desk http://servicedesk.izysync.com/servicedesk/customer/portal/111

At which we will discuss and solve more about your problem. And further more, we can update information quickly and easily. Thank you very much!

Best regards _ The Magenest Support Team.

I would like a refund for this plugin. It is difficult to use and I have tried to make it work for 2 days now. I am very dissatisfied with this plugin and would like a refund, as I will not be using it on my site. Thanks.

Hi Hnegley,

How can I help you? If you have any problem, please create a support portal in service desk: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and show detail about your issues. Our developers will help you solve your problem.

Best regards _ The Magenest Support Team.

Does your plugin allow sending a follow-up e-mail to customers who viewed a product without buying them? Just like Amazon store does.

Hi Networksolution,

Thanks for contacting us. We have some triggers, those are: To buyer after they place order/ To all customer on specific day/ Birthday of customer/ Abandoned cart occurs/ Registered customers that have not yet purchased anything/ Notification of nearly expired downloadable products.

If you have any question, please create a support portal in service desk: http://servicedesk.izysync.com/servicedesk/customer/portal/111. Thank you!

Best regards _ The Magenest Support Team.

Thank you. Feel free to get back to me when the requested feature is available, and I will certainly buy the plugin.

Thank you!

Hello, Presale question: Can this do an automation like after the order is purchased and there will be a thank you email?

Hi FearRacious,

our plugin will help you do that, You can do that by setting rule “To a buyer after they place order” of Followupemail.

Best regards _ The Magenest Support Team.

Thanks for the respond. What about for notification, like the order has been delivered. I know woocommerce already has that but is that included too? If using your plugin? Can you also make your own email for follow up? For a review after there order?

Also does your plugin works with this ? https://codecanyon.net/item/woocommerce-pretty-emails/9005845?s_rank=1 just wondering since im using this to customize my email template

Itech2

Itech2 Purchased

this plugin not working i need help ?

Hi Itech2,

Can you describe us the details of your problems and the function which didn’t work? Looking forward to hearing from you soon.

Best regards _ The Magenest Support Team.

alebeust

alebeust Purchased

Purchase code: 3b3a570d-d881-48b6-b159-23377b5c35a1

My name is Alexandre, I’ve purchassed the “Follow up e-mail” plugin but for some reason seems not to be working. Ive made several buying/purchasing tests in my store, and yet did not received any e-mail. I am running the latest version of woocommerce. Portuguese is the language i’ve been working on wordpress. Can someone please help me with this issue? Thank you1

Hi Alebeust,

Thank you for purchasing our plugin.

Can you send me some photo about your issues? Hope that you configured and did like our document http://www.confluence.izysync.com/display/DOC/Follow+Up+Email

If it still have some issues, please send us your information about URL, FTP Admin role (username/ password) via support portal http://servicedesk.izysync.com/servicedesk/customer/portal/111

Best regards _ The Magenest Support Team.

alebeust

alebeust Purchased

Hello, thank you for your quick answer. I will continue this issue via support portal as you requested

Thank you

Best regards _ The Magenest Support Team.

markimark

markimark Purchased

Pre-Sale question. I have a problem. I need to send out a custom email to all my orders that are set to status “completed”. Can I do this? To make it more clear. I talk about orders that are ALREADY set to “completed” I need to create an email, with custom text and have that send to all completed orders right away: Is that possible?

Hello Guys,

the following problem occurred after installing the plugin: We are not able to change or add any product pictures and product tags anymore.

I once had this problem with another plugin called “germanized”. There it was a bug between germanized and a paymentgateway. Maybe this helps you to find a solution.

Best,

Hi LUUV_Raoul,

Thanks for contacting with us, we would be glad to help you!

You should create a support via portal: http://servicedesk.izysync.com/servicedesk/customer/portal/111 and send us your information about admin role (Username and password), your FTP and show detail your issues, our developers will help you solve them quickly.

Best regards _ The Magenest Support Team.

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