I am getting the error: Message not sent – an error occured!
I am hosting it with NameCheap, were there any issue with this Hosting provider?
It may not necessarily be a hosting company issue, it could be down to the PHP version on your server. I noticed after the updates that most PHP versions around 5.4+ and below seem to produce this error – am working on an update for this currently!
The only issues with hosting companies i have found are
1 – blocking any external email scripts (bluehost and goddaddy do this on shared hosting accounts citing security reasons – so you have to talk to their support about allowing your form script)
2 – Windows hosting servers do not support direct mail function line linux so you have to switch to SMTP
Those ere the only hosting problems that can prevent your form from working – the rest could be script related
You ca send me your files i make some changes for you and if possible email me your FTP details i work on server
Thanks a lot for your reply. I will first contact NameCheap to see can i host it there anyway, than if it’s necessary I will contact you.
Im getting error when form submit:
Message not sent – an error occured!
Not error log in php folder.
I can not comment or delete these lines because they are not in the code (formprocess.php):
Hi Pardog am going to chage the mail files for you just send me an email
Hello, Can Image upload is working?
Yes it is working
Why do you need to fix this for everyone that buys it?!
I bought it to and is doesnt work, troubelshoot solution aint working either
Can’t you just fix it?
I fixed the issue in the update it is under review it should be published soon, the reason i did not publish it earlier was to avoid republishing old code
Just downloaded it again but this still aint working
Please send me am email with your FPT settings i will fix it for you
I dont have in online, cause i was waiting for the fix
zip the form you worked with in the documentation theres my email and i also replied so just use that email
i am using the demo files, and the dont even work
Can you share your FTP details? I sorted the error issue it had something to do with the sender email variable actually so in this version it is fixed.
Please let me know about your host and hosting details i.e Windows or Linux? Windows only supports SMTP so you have to configure your SMTP to send mails directly on Windows servers. The other issue arises out of the HOSTS them selves. For example i discovered that Godaddy and Bluehost block any external PHP mail scripts for security reasons so you have to contact them directly to configure the mail function for you
Please send me your details
Hi, I am also getting “Message not sent – an error occured!” error while sending the form. Please help. Thanks
I uploaded an update though it has not been approved there were major changes in the broken PHPmailer code in Jan and some security patches so the code was updated but envato has to approve it and post the update. So it should be updated this week
Hi I have send you an email a couple of days ago with the FTP details, any luck on that yet?
is this item dead? been almost a week, a replay would be nice
“Message not sent – an error occured!”
I think I would like my money back it has been a week now and zero reply’s to my e-mail, how do I go about that?
I have send you this over a week ago I will send it again
any news yet?
am working on it should be done tonight
Thanks for your patience
Hi, I’m still getting “Message not sent – an error occured!” was it suppose to be fixed now?
I think I just want a refund, a little bit tired of waiting, you have the FTP info for 2 weeks now, good luck with your script.
Your form works please test it again
I’m having the same error message (Message not sent – an error occured!) deleted the line and still got the same results
There are two sets of forms if your server does not support sendmail use smtp that is what that error means it is included in the documentation troubleshooting section
tried both got the same results
Do you have a server log? The log will give us the specific error just check the php folder if not send me your FTP details i will let you know what the error is
I am getting the error: Message not sent – an error occured!. i am using godaddy
i need to fix this ASP.
HI Chamindimadusha, on shared hosting go daddy blocks / disables external scripts you have to talk to the support team at go daddy that you have an external form script that sends mail so that they allow you to send mail through.
So this is about their server settings not the script its self the same with bluehost servers.
Talk to them they have helped my clients with this scenario
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