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Reviews for FireHelp | Tickets , Live Chat and Knowledgebase

14 Reviews

for Customer Support

no response at all from developer on pressing bugs/problems

for Documentation Quality

Not update anything even after left 4start and shared the reason - so now changing to 1 star

for Customer Support

It can not be installed, customer support does not respond, codecayon does not want to return money as always ...

for Feature Availability

This is a great complete customer support center.
Easy to setup and got all features you need to make your customers happy if they got problems.
The support is great too but not the fastest

for Code Quality

Too many bugs . And support is too slow to answer .
There are very basic bugs my QA team found hence another fail .

FireCrown

Author response

Hi,
Sorry for the late support, i was on a one week Holiday and just came back today. We began answering all tickets

for Flexibility

Simple and very efective Help Desk solution!

FireCrown

Author response

Thanks for your review, glad you liked it !

We only display comments from reviews that were made after 28 April 2016 as all comments prior to this date were intended for the author only.

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