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How do get an email notification to admin when someone open new ticket or reply to ticket ?
You should get that by default for the same person it was automatically assigned to, if you want general notification or different circumstances you can follow this guide ( Notifications through telegram and some explanation ) : http://support.firecrown.io/kb/article/25
Great script, keep it up!
What laravel version its built in for this application?
A new language is not added, even though I have proceeded by tutorial. Nothing changes.
Did you import it through the panel ? did you get an error after you imported it ? Go to ” Settings ” then “Languages”
No error message, Added successfully.
Again to understand: the message states that the language has been added, but nothing has happened.
That’s odd , are you replacing a current file? have you changed “language code” to a new one?
please check “app/lang” folder for your language file name, example if your language is “RE” check is “app/lang/re” exists .. if not , check if you gave the folder “app/lang” permissions 775
The folder is de and the permission is 775. You can not change other settings, eg the logo …
I think you might be having uploading issues if both logo and image settings cannot be updated, please upload log ( located app/storage/logs/laravel.log ) and send it to our email in “contact us” -age
Hi, please erro database not connect.
Couldn’t connect to database ( SQLSTATEHY000 Can’t connect to local MySQL server through socket ’/tmp/mysql.sock’ (2) )
This means mysql database is not connecting, are you sure mysql server is on? if yes, then double check “host” field ( try localhost or 127.0.0.1 )
No support for buyers? I wrote you 2 weeks ago and got no answer (support.firecrown.io). Here again my questions:
I have translated FireHelp into German language. However, not everything is translated completely, this is a big problem for me.
Could you tell me in which files I can translate the following:
1. Priorities “Normal, High, Urgent”
2. In the area Customer / Tickets: Last Update: Example: “6 months before” or “7 minutes before” etc
3. In admin panel at LiveChat request: “Pickup new window”
4. adminPanel: admin / tickets / manage: “Not assigned”.
There are more incorrect translations, but I have to know in which files I must look.
Furthermore, I deactivated the email notification, nevertheless, comes with a new registration an email that I must confirm my account. This is a mistake or?
In the last place can you help me with cronjob? I use Plesk 12 and it does not work.
Kindly regards Patrick
Apologies, have been in a holiday since thanksgiving (marked in codecanyon) and we just came back today, we’ll reply to your ticket shortly
need help when start install it is 404 error
Do you have htaccess ( Mod rewrite ) enabled on your server?
i use the window 2008 service. the rewrite is run
Which application do you use for apache? XAMP / WAMPP ? try visitig url then appended by /public/ .. What do you see?
you can check the site http://w2.daqin.cn/ i install it path by /index.php. but it have not css. and it can’t run, pls help me thank you
Hi, i’ve checked the link. This means either htaccess file is not found ( it should be in “public” folder .. double check that it’s there , it’s in the software files if you couldn’t find it ) , or rewrite module is not enabled
the htaccess including the public.
Please try this and tell me the result:
Have you got Envato purchase code validator feature ?
No we don’t have it, but it’s a planned feature
is your script have RTL (Right To Left) css ?
CSS Framework is based on “Semantic UI”, and they have an RTL version that you can use
i just purchased the script i can not seeing where i can use RTL in settings
RTL is availablef from Semantic UI not directly , here: https://github.com/Semantic-Org/Semantic-UI
This is a new server
All other functions seem to be working very well
Hi there, I’m very interested in purchasing this script. Will it work on a 2012 R2 server running IIS?
Hi, thanks for your interest
What PHP version is running on IIS ? ( If you have a full access to the server you certainly can upgrade if php version is lower than required )
I’m running IIS 8.5 and PHP 5.6. My biggest concern was making sure the web.config rewriting/redirects would function properly since there is no .htaccess file. The script will work on a Windows IIS box?
Hello , i already sent a ticket to your support system. Please reply it. We need to use it urgently. Thanks
Pre sale question
1. Can guest send ticket?
2. Can i edit ticket form?
Hi, tickets can live-chat only not send tickets. You can’t edit ticket submission form but you can add user registration form and take extra fields
Thanks for your answer.but i need guest to send ticket and i hope ticket submission form will be like user registration form can add extra field.thanks
That’s a planned feature but is not there yet.
cronjob, should I install it?
Hi, Yes you should
okay, does there any video explain how do that?
Installing cron is different on every host/system, if you’re on a shared host that uses cPanel you can go to “Advanced” => “Cron job” then add one as specified after installation
Last Update:21 July 16
Hi ! Of course it’s not
When next update?
It has not been scheduled yet, when there are enough new features to update or bugs.
Can customers see other customers’ tickets, that is, is there a public ticket option? Thanks.
unfortunately no there’s no public tickets option
I noticed if either party closes out the chat, the other is not notified that it was closed. Am I missing something here…
It actually should close it automatically, unless some special cases ( like internet disconnected while chatting, it will close automatically after few minutes by the cron )
how exactly do you close the chat and what browser are you using? and do you have any type of NoJS/JS Block or something ? i couldn’t reproduce the problem
hmm, i dont think our server is playing nice then. regular staff users can deactivate admins too.
Replied to you
Thank you for your help and understanding.
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