FireCrown

FireCrown supports this item

Supported

This author's response time can be up to 2 business days.

138 comments found.

DS4E

DS4E Purchased

Please is urgent , the platform have some bugs, I posted all in your platform still waiting response.

Hi , replied to all your inquiries

I have posted some bugs but still didnt get any reply . When staff logs on its home should be /admin as the default home doesnt show tickets posted to him

Would you bother to reply ?

Hi, Sorry for the late reply, i was on a one week Holiday and just came back today. We started answering all tickets and we’ll answer yours shortly.

Do you mean that the default should be “Assigned to me” instead of Department`s tickets ?

doriarn

doriarn Purchased

Hello, I sent you a ticket on your support website 3 days ago, still no reply. Would you bother to reply?

Hi, Sorry for the late reply, i was on a one week Holiday and just came back today. We started answering all tickets and we’ll answer yours shortly

I cant install your Plugin. On our Webserver and on localhost, there is only nothing – a white Page. Please tell me, what can we do.

Hi, go to /storage/logs , and send us the error log through our helpdesk

I buy the app but the app only minors updates.

1º No new functions. 2º The update from V1 to V2 only the laravel updated. Is for you is Major Update? 3º FireCrown not a other level Apps to helpdesk. Exist date to create a really MAJOR update?

Thanks

One example which is PHP7 support, which was requested by many users. If updates didn’t affect you they were helpful to others. Otherwise if you have feature requests or suggestions you can send them along and we’ll consider them.

Various

- Integrate chat in websites - In offline form to send message on website - Change colors the theme - Priorities, change name, create news - SLA - Favicons - Connect to others app same connect others app to firecrown - Receive tickets from email account - Escalate chat to other member staff MORE?????

Thanks for your suggestions, some of the things are already in plan and other things will be considered.

andaonm

andaonm Purchased

Hello, I tried to install your software and it gives me the following error. This folder should not be accessible through web. The web document folder should be / public. More here.

Proceed to installation anyway you can install it for me. Thank you

Hi, Are you installing on a VPS or Shared host ? this article may be helpful: http://support.firecrown.io/kb/article/23

doriarn

doriarn Purchased

Hello, can you kindly look at the open tickets in the support portal? Thanks,

Hi, we replied to your tickets couple of days ago

doriarn

doriarn Purchased

Hello, I still have issues. Kindly check my reply

How do I add Google analytics to front end of the tool? see update sql and got error Error SQL query:

CREATE TABLE `conversation_tokens` ( `id` int(11) NOT NULL AUTO_INCREMENT, `token` varchar(255) NOT NULL, `conversation_id` int(11) NOT NULL, PRIMARY KEY (`id`) ) ENGINE=InnoDB AUTO_INCREMENT=1 DEFAULT CHARSET=utf8 MySQL said: Documentation

1050 – Table ‘conversation_tokens’ already exists

Hi, Add it on top of resources/views/client/master file

As for the upgrade error, it means the upgrade is already applied before

DS4E

DS4E Purchased

Hi, I still waiting on your tickets platform to answear some of my tickets..

There are some bugs that I need to be fixed urgent.

ERRORS / BUGS: 1. User can’t change their language. (only admin can do it for all users) 2. Export problem of ID’s (the reports export ID instead of the value or name) 3. In ticket already created you can answear without write nothing. 4. If you forgot your pass and try to reset it, it sends you an email with a link. when you press it you get error 500 with this code: a8622eea-7383-47b9-9eb2-6f46440af684.

Replied to your tickets

Hi presale queston,

what does API of this script use for ?

Hi, in case you wanted to integrate it with other systems you have, ex: escalating a ticket from a CRM

it can be integrated with any web site?

Yes, you need to a developer to integrate with your own system though

andaonm

andaonm Purchased

Hello we have a problemos, we install again the script at the moment of placing all the data, basede data, user ect. Then it asks for the name of the site, but then it fails, and starts back to the database installation and does not pass from there. Request for assistance.

Hi, please send us your information in a support ticket at http://support.firecrown.io

doriarn

doriarn Purchased

Hello, I have a question, if a new ticket is created by a user, will the admin or the staff receive any email to tell them there is a ticket awaiting to be answered?

doriarn

doriarn Purchased

Hello, I have some major bugs in the script and need some attention from you, I have created 3 tickets in your support website since last week, can you check them?

Hi, replied to your tickets

doriarn

doriarn Purchased

Hello, thanks for your reply, can you check your helpdesk, I have opened a ticket for some telegram missing files error. Thanks.

about the chat: 1) why do U demo dont work so I can try it live?

2) is that posoble so the visitor can send a copy of the chat to his email? Why do you not open chat so I can try it how it works?

Hi, replied to your email

pagination not working on knowledgebase??

Hi, What’s wrong with the knowledgebase pagination? can you show me a link

1) If visitor like to chat with the support without create a account! Is that not posoble to to do that without create a account?

2) When a visitor create a ticket and the support reply that ticket, will the visitor dont get any message to his email that he get answed to his ticket?

thanks

You can turn it on and off optionally, visitor doesn’t have to login to chat

hi, thanks for U answed, but it does not work at http://demo.firecrown.io/admin/settings/all

Hi, some functions were disabled in the demo to prevent abuse

In 3 months and not exist updates and upgrades :( :( Bad evolution.

There’s a rewrite for the application :)

please when will you add the options that allow us to embed our announcement to our website? and also have a subscribe newsletter for announcement?

We found a workaround for this for one of our customers , are you the same person ? If not you can contact us via tickets

ok pls check have submitted ticket

natatson

natatson Purchased

Hi, I have a PHP member website and want to have a ticket system for members. Is it possible to combine the source code so that members who have already registered on my site can easily access the support ticket with their login details without registering for an account again?

Fairly easy if you are a developer, it’s based on Laravel User Authentication

natatson

natatson Purchased

Alright great. I realized from the demo the user and staff account are the same. Is that the case?

Staff have the ability to write answers to customers, but also can open tickets for themselves

by
by
by
by
by
by