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I have sent you a ticket a few days ago, number 80.
I have tried to install FireHelp but I have some problems with public folder. I have followed all step from your documentation but I can´t change public folder status, which appears as a visible. More details on ticket.
Hello, I replied you in the ticket system, but I still have the same problem. I have tried many ways to do it, but unfortunately with the same result. Public folder appears as visible. Thanks
If you can send your information we can fix it for you
Hello, I have solved the problem. Thanks
Hello again, I have some doubts:
1- How many time I should introduce to set for CRON, every minute?
2- How I could change the Favicon? I can´t see this option in Admin Panel.
1- Yes, it should be every minute
2- Upload your favicon to folder “public”
Hello, a couple of pre-sale questions, if the ticket has been updated by the support staff, the user will receive an alert by email? if they reply by email to that ticket it will be logged in that ticket history for the support staff to respond? Also, if I assigned an email for support, like email@example.com and someone not registered in firehelp support send an email to that email, will a new ticket be created by his email in firehelp support?
Yes, user will receive an email when it’s updated. And yes you can setup and email for customers to contact you to open tickets through email.
I have sent you a Ticket (number 80) according to set up email replies. I get an error code.
Hi , replied.
Hello, problem solved. I have sent you another ticket about replies from e-mail and synchronisation between e-mail and Ticket System. Thanks
i have two question: 1 i upload the attachment of image, but it can’t open< no filename extension>. 2.how i modfiy the site ico file?
Replied to your ticket in our support site.
I have sent you a Ticket, number 83.
Replied to your ticket.
Any planned updates
Yes there are planned features , no timeline yet.
Pre-sales: Can people login using a username? Or only email?
It uses Email only for login, no username login implemented.
You need VPS to install ? Any updates coming up – are you open for suggestion features
Hi, it can be installed on shared host as well. Sure we’re open to suggestions !
Hi, please submit your log ( located in storage/logs ) via our support page
Hi, i already saw in storage/logs and i have not any files. Nothing.
And i checked the permissions in Windows 10, i put to full control in properties/security. Doesn’t work.
When you installed the software, did you have directory status as writable ? because whenever this error appears in all cases it should write the log unless the directory is not writeable. Can you check status in installation page?
Sorry for the late reply. When i’m try to install with php version 5.60.30-win32 in laragon, the installation page appears with the status OK all these items, but when i click to install (after put the database name, before created obviously), nothing happens and it goes to first page. The database doesn’t wrote nothing, i saw in the phpmyadmin. With the php version 7.11, i get this error “Whoops, looks like something went wrong.” and nothing more, the installation page doesn’t appear.
This could be related to php 7.1 , go to “config” then “app.php”, there is a debug mode try to enable it ( by writing “true” instead of “false”) and see if it outputs the error
I get this error:
Function mcrypt_get_iv_size() is deprecated
public function setMode($mode)
$this->mode = $mode;
protected function updateBlockSize()
$this->block = mcrypt_get_iv_size($this->cipher, $this->mode);
The error above is related to mcrypt being removed from php 7.1 , you can either use earlier php versions ( you said you have php 5.6 on other installation ? .. or php 7.0 ) or you can reinstall mcrypt extension on php 7.1
I have a presale question. We have a laravel app that users already sign in to in order to use. While searching for a knowledgebase script I found yours and it looks great and even developed on Laravel. My question is how easy would it be to modify your script to pull the users log in information from the main apps database instead of yours? Could and should this be accomplished with the API instead? Just trying to wrap my head around how to not have to have users register on two different apps just for support for our app.
API wouldn’t be suitable for this case, however for authentication we use “eloquent” driver so you can:
- use “users” table from your other app by:
1- Define a new connection to your other database
2- Change the connection in “Users” model to use a connection to your other database
You can see an example here in Eloquent section:
Can you allow language change? I want to test Arabic
It’s there and It’s already available in arabic
Thanks for the reply, it there yes but it says when selected, Disabled in demo! I want to test before I purchase!
Yes, it does support RTL.
Hi, when i would like to add mail pipe. Cpanel give this error :
Directory paths cannot be empty or contain the following characters: ? % * : | ” > <
1- Ask your host to upgrade to latest cPanel or
2- Go to “App/commands” file and change commands in line “name”
from firehelp:mailpipe to firehelp-mailpipe
Thank you for your reply. This host using latest CPanel version with Easyapache 4.
If i found error from /app/storage/log
Where should i send to ?
You already showed us the error, you can do the 2nd method:
Go to “App/commands” file and change commands in line “name” from firehelp:mailpipe to firehelp-mailpipe
This is another error when i try to create new ticket or view ticket :
Whoops, looks like something went wrong.
Is this related to the previous error or it’s a different one?
Have you set the mail settings ?
Hello, Dose it support email pipe, Direct Email to Ticket and Reply via email to Direct Tickets? Both are working ?
Yes, both features are working
Great! One more question, on Live Chat dose it support customer GeoLocation, IP address, Country, Real-Time Visitor Monitoring, Current page, Referrer, browser Info, Operating System Info, Push Chat, Spell Checker Etc.
Yes, it does. All above are monitored except spelling checker
Hi, I just submitted a ticket via your support system (I hope this is the way to go.) It is ticket #93 – I am having some trouble getting the system installed on our forge/digital ocean server. Just following up here in case that was not the way to submit a support request.
Hi there! I really like the script but please let me know if you offer assistance for integration with WHMCS ?
Please open a sales/support ticket and we’ll take the details of the integration
I wanted to make a suggestion.
Put call status as: in progress, forwarded, parsing, denied, terminated, opened.
Hi ! Thanks for your suggestion, we’ll consider it.
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