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I have seen a message here that it cannot be used with wordpress, can it not use wordpress user table to authenticate instead of it own tables.. I think if you are able to support this, your sales will be much more and you will end up making more money.. Any comments from you ? or can you provide the details about the authenticaltion part so, may be i use a developer to do the integration..
Hi, we’ll highly consider this for the next versions.
Hello, I have opened a ticket in the support section, ticket id 108. Can you please check it?
where can I see a sample of the chat at the lower left of a wordpress site.
You can add it as a button not a sticky bar, this is a standalone script
Hello….question….the tiketing….email fetch etc…only works with piping? Not IMAP or POP3 ?
Hi, thanks for your interest. Email fetch only works through piping
how to add email notification for new tickets ?
and also i dont find the folder app/start to add telegram notification ??
Hi , you can add both in the same file.
In newer version file is :
app/Providers/CustomEventsServiceProvider ( Instead of app/start )
tried to upload your sql manually but got error doing so have sent you ticket from olatunjiadetunji thanks
Hi, replied to your ticket.
ok thanks have seen and replied as well
hello why http://support.firecrown.io/kb/article/25 no such folder have written you on the support ticket.
Article was referencing an older version of FireHelp. We’ve updated the article to the latest version of our software
can i install firehelp in xampp or wamp server localy i mean offline if so what is the steps
Yes you can , run the same steps in installation guide. Except for cron you can use Windows scheduled tasks instead ( https://technet.microsoft.com/en-us/library/cc725744.aspx )
thanx for ur answer sir! but i followed the steps on installation try to install it in http://localhost:8080/fire/public/install but nothing is there! it shows nothing why is the installation part this complex. can u please tel me the clear step to install it in xampp or wamp server in localhost with the steps
Which version of FireHelp are you installing ? on latest version please check what does /public/ give you ( without /install ) ..
it says Whoops, looks like something went wrong. i try to see ur documentation solution but its not clear sir can u tel me the clear step please
Please open a support ticket and we’ll be glad to see this further in details
Hi FireCrown, please email me for custom template theme.. i have own design for front-end.. send me mail email@example.com
Sent you an email
This comment is currently being reviewed.
It’s correct, are you positive that the token is obtained correctly ?
Also consider removing this comment as the token you posted should be private
I can’t I will not have come here if u were responding via support..I do have another complain I want to add recaptcha pls ans my question on your support as I have raised another ticket.
It doesn’t send when opening the link manually so there must be an error in obtaining numbers/tokens from Telegram, replied to your ticket already.
there is no error the error must be in your steps. Please you can check it, have replied you all the details I got.
please reply to my messages on your platform thanks…I think the issue is u didnot explain how to get chat ID that is missing in my setup code which i asked you to verify.
hi am talking to my bot
see I really don’t get you with all your explanations, have talked to the bot nothing is happening…
so what next and what bot am I to talk to are you referring to botfather or my bot?
I want to ask one more question will my telegram bot be my channel? I mean will it be where I invite all my members to? or can I have a separate channel to invite my members to and then add my telegram bot in to be sending me notifications for that channel?
Hi, I have a few questions.
1- Can someone create a ticket without login?
2- With API can my user use their login info login and create ticket
3- What’s APP on admin?
4- It seems we are unable to disable sign up.
1- Yes, via email or API
2- API is for your private use, you can build an app where users check their info
3- It’s for API access
4- Settings in the admin panel can be used to disable signup
Thank you for answering but What is APP from admin panel?
It’s for integrating other systems ( CRM , etc ) with FireHelp, you can give each “Application” a limited access and view its log
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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