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Please is urgent , the platform have some bugs, I posted all in your platform still waiting response.
Hi , replied to all your inquiries
I have posted some bugs but still didnt get any reply . When staff logs on its home should be /admin as the default home doesnt show tickets posted to him
Would you bother to reply ?
Sorry for the late reply, i was on a one week Holiday and just came back today. We started answering all tickets and we’ll answer yours shortly.
Do you mean that the default should be “Assigned to me” instead of Department`s tickets ?
Hello, I sent you a ticket on your support website 3 days ago, still no reply. Would you bother to reply?
Sorry for the late reply, i was on a one week Holiday and just came back today. We started answering all tickets and we’ll answer yours shortly
I cant install your Plugin. On our Webserver and on localhost, there is only nothing – a white Page. Please tell me, what can we do.
go to /storage/logs , and send us the error log through our helpdesk
I buy the app but the app only minors updates.
1º No new functions.
2º The update from V1 to V2 only the laravel updated. Is for you is Major Update?
3º FireCrown not a other level Apps to helpdesk. Exist date to create a really MAJOR update?
Update was not only Laravel update, it had better supports for most and some new features, some functions of the program were a complete rewrite.
Can you tell me where the new features are? When was the last one added? Is that in all the updates I only see correcting errors.
You did not answer me at all. Whether or not there are major changes to the application?
One example which is PHP7 support, which was requested by many users. If updates didn’t affect you they were helpful to others. Otherwise if you have feature requests or suggestions you can send them along and we’ll consider them.
- Integrate chat in websites
- In offline form to send message on website
- Change colors the theme
- Priorities, change name, create news
- Connect to others app same connect others app to firecrown
- Receive tickets from email account
- Escalate chat to other member staff
Thanks for your suggestions, some of the things are already in plan and other things will be considered.
Hello, I tried to install your software and it gives me the following error. This folder should not be accessible through web.
The web document folder should be / public. More here.
Proceed to installation anyway you can install it for me. Thank you
Hi, Are you installing on a VPS or Shared host ? this article may be helpful: http://support.firecrown.io/kb/article/23
Hello, can you kindly look at the open tickets in the support portal? Thanks,
Hi, we replied to your tickets couple of days ago
Hello, I still have issues. Kindly check my reply
How do I add Google analytics to front end of the tool?
see update sql and got error
CREATE TABLE `conversation_tokens` (
`id` int(11) NOT NULL AUTO_INCREMENT,
`token` varchar(255) NOT NULL,
`conversation_id` int(11) NOT NULL,
PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=1 DEFAULT CHARSET=utf8
MySQL said: Documentation
Add it on top of resources/views/client/master file
As for the upgrade error, it means the upgrade is already applied before
Hi, I still waiting on your tickets platform to answear some of my tickets..
There are some bugs that I need to be fixed urgent.
ERRORS / BUGS:
1. User can’t change their language. (only admin can do it for all users)
2. Export problem of ID’s (the reports export ID instead of the value or name)
3. In ticket already created you can answear without write nothing.
4. If you forgot your pass and try to reset it, it sends you an email with a link. when you press it you get error 500 with this code: a8622eea-7383-47b9-9eb2-6f46440af684.
Replied to your tickets
Hi presale queston,
what does API of this script use for ?
Hi, in case you wanted to integrate it with other systems you have, ex: escalating a ticket from a CRM
it can be integrated with any web site?
Yes, you need to a developer to integrate with your own system though
Hello we have a problemos, we install again the script at the moment of placing all the data, basede data, user ect. Then it asks for the name of the site, but then it fails, and starts back to the database installation and does not pass from there. Request for assistance.
Hi, please send us your information in a support ticket at http://support.firecrown.io
Hello, I have a question, if a new ticket is created by a user, will the admin or the staff receive any email to tell them there is a ticket awaiting to be answered?
Hello, I have some major bugs in the script and need some attention from you, I have created 3 tickets in your support website since last week, can you check them?
Hi, replied to your tickets
Hello, thanks for your reply, can you check your helpdesk, I have opened a ticket for some telegram missing files error. Thanks.
about the chat:
1) why do U demo dont work so I can try it live?
2) is that posoble so the visitor can send a copy of the chat to his email?
Why do you not open chat so I can try it how it works?
replied to your email
pagination not working on knowledgebase??
Hi, What’s wrong with the knowledgebase pagination? can you show me a link
1) If visitor like to chat with the support without create a account! Is that not posoble to to do that without create a account?
2) When a visitor create a ticket and the support reply that ticket, will the visitor dont get any message to his email that he get answed to his ticket?
1) Chat support is possible
2) Customer receives an email once a staff replies
1) but your demo shows that visitor must login. So U mean at admin there can I change it?
You can turn it on and off optionally, visitor doesn’t have to login to chat
hi, thanks for U answed, but it does not work at http://demo.firecrown.io/admin/settings/all
Hi, some functions were disabled in the demo to prevent abuse
In 3 months and not exist updates and upgrades Bad evolution.
There’s a rewrite for the application
please when will you add the options that allow us to embed our announcement to our website? and also have a subscribe newsletter for announcement?
We found a workaround for this for one of our customers , are you the same person ? If not you can contact us via tickets
ok pls check have submitted ticket
Hi, I have a PHP member website and want to have a ticket system for members. Is it possible to combine the source code so that members who have already registered on my site can easily access the support ticket with their login details without registering for an account again?
Unfortunately not, users are stored independently on FireHelp
But is it easy to customize it to use my database?
Fairly easy if you are a developer, it’s based on Laravel User Authentication
Alright great. I realized from the demo the user and staff account are the same. Is that the case?
Staff have the ability to write answers to customers, but also can open tickets for themselves
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