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77 comments found.

How do get an email notification to admin when someone open new ticket or reply to ticket ?

You should get that by default for the same person it was automatically assigned to, if you want general notification or different circumstances you can follow this guide ( Notifications through telegram and some explanation ) :

Great script, keep it up!

Thank you :)

What laravel version its built in for this application?

Laravel 4.2

A new language is not added, even though I have proceeded by tutorial. Nothing changes.

That’s odd , are you replacing a current file? have you changed “language code” to a new one?

please check “app/lang” folder for your language file name, example if your language is “RE” check is “app/lang/re” exists .. if not , check if you gave the folder “app/lang” permissions 775

The folder is de and the permission is 775. You can not change other settings, eg the logo …

I think you might be having uploading issues if both logo and image settings cannot be updated, please upload log ( located app/storage/logs/laravel.log ) and send it to our email in “contact us” -age

Hi, please erro database not connect.

Couldn’t connect to database ( SQLSTATEHY000 Can’t connect to local MySQL server through socket ’/tmp/mysql.sock’ (2) )

Hi, This means mysql database is not connecting, are you sure mysql server is on? if yes, then double check “host” field ( try localhost or )

No support for buyers? I wrote you 2 weeks ago and got no answer ( Here again my questions: I have translated FireHelp into German language. However, not everything is translated completely, this is a big problem for me. Could you tell me in which files I can translate the following: 1. Priorities “Normal, High, Urgent” 2. In the area Customer / Tickets: Last Update: Example: “6 months before” or “7 minutes before” etc 3. In admin panel at LiveChat request: “Pickup new window” 4. adminPanel: admin / tickets / manage: “Not assigned”. There are more incorrect translations, but I have to know in which files I must look.

Furthermore, I deactivated the email notification, nevertheless, comes with a new registration an email that I must confirm my account. This is a mistake or? In the last place can you help me with cronjob? I use Plesk 12 and it does not work.

Kindly regards Patrick

Hi, Apologies, have been in a holiday since thanksgiving (marked in codecanyon) and we just came back today, we’ll reply to your ticket shortly

need help when start install it is 404 error

Hi, i’ve checked the link. This means either htaccess file is not found ( it should be in “public” folder .. double check that it’s there , it’s in the software files if you couldn’t find it ) , or rewrite module is not enabled

<IfModule mod_rewrite.c> <IfModule mod_negotiation.c> Options -MultiViews </IfModule> </IfModule>

RewriteEngine On
  1. Redirect Trailing Slashes… RewriteRule ^(.*)/$ /$1 [L,R=301]
  1. Handle Front Controller… RewriteCond %{REQUEST_FILENAME} !-d RewriteCond %{REQUEST_FILENAME} !-f RewriteRule ^ index.php [L]

the htaccess including the public.


Have you got Envato purchase code validator feature ?

Hi, No we don’t have it, but it’s a planned feature

is your script have RTL (Right To Left) css ?

CSS Framework is based on “Semantic UI”, and they have an RTL version that you can use

i just purchased the script i can not seeing where i can use RTL in settings

RTL is availablef from Semantic UI not directly , here:

Thanks very much for Firehelp. Could you please take a look at our ticket We have an issue where when we click on the link for an emailed ticket message we get an error

This is a new server mod_rewrite enabled All other functions seem to be working very well

Thanks again

Hi there, I’m very interested in purchasing this script. Will it work on a 2012 R2 server running IIS? Thanks!

Hi, thanks for your interest What PHP version is running on IIS ? ( If you have a full access to the server you certainly can upgrade if php version is lower than required )

I’m running IIS 8.5 and PHP 5.6. My biggest concern was making sure the web.config rewriting/redirects would function properly since there is no .htaccess file. The script will work on a Windows IIS box?

There’s a tool that converts htaccess to an equivalent webconfig ( IIS Manager => URL Rewrite => Actions then Import Rules ) and you should be able to choose htaccess to conver it to a webconfig The result should be this :

Hello , i already sent a ticket to your support system. Please reply it. We need to use it urgently. Thanks

Pre sale question 1. Can guest send ticket? 2. Can i edit ticket form?

Hi, tickets can live-chat only not send tickets. You can’t edit ticket submission form but you can add user registration form and take extra fields

Thanks for your answer.but i need guest to send ticket and i hope ticket submission form will be like user registration form can add extra field.thanks

That’s a planned feature but is not there yet.

pre-sales query: cronjob, should I install it?

Hi, Yes you should

okay, does there any video explain how do that?

Installing cron is different on every host/system, if you’re on a shared host that uses cPanel you can go to “Advanced” => “Cron job” then add one as specified after installation

Last Update:21 July 16
Your Help Desk system is dead or not?

When next update?

When next update?

Hi, It has not been scheduled yet, when there are enough new features to update or bugs.

Can customers see other customers’ tickets, that is, is there a public ticket option? Thanks.

unfortunately no there’s no public tickets option

I noticed if either party closes out the chat, the other is not notified that it was closed. Am I missing something here…

hmm, i dont think our server is playing nice then. regular staff users can deactivate admins too.

Replied to you :)

Thank you for your help and understanding.