FireCrown

FireCrown supports this item

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84 comments found.

Albert27

Albert27 Purchased

Hello,

I have sent you a ticket a few days ago, number 80.

I have tried to install FireHelp but I have some problems with public folder. I have followed all step from your documentation but I can´t change public folder status, which appears as a visible. More details on ticket.

Thanks

Hey, If you can send your information we can fix it for you

Albert27

Albert27 Purchased

Hello, I have solved the problem. Thanks

Great :)

Albert27

Albert27 Purchased

Hello again, I have some doubts:

1- How many time I should introduce to set for CRON, every minute? 2- How I could change the Favicon? I can´t see this option in Admin Panel.

Thanks

1- Yes, it should be every minute

2- Upload your favicon to folder “public”

Hello, a couple of pre-sale questions, if the ticket has been updated by the support staff, the user will receive an alert by email? if they reply by email to that ticket it will be logged in that ticket history for the support staff to respond? Also, if I assigned an email for support, like support@domain.com and someone not registered in firehelp support send an email to that email, will a new ticket be created by his email in firehelp support?

Thanks,

Hi ! Yes, user will receive an email when it’s updated. And yes you can setup and email for customers to contact you to open tickets through email.

Albert27

Albert27 Purchased

Hello,

I have sent you a Ticket (number 80) according to set up email replies. I get an error code.

Thanks

Hi , replied.

Albert27

Albert27 Purchased

Hello, problem solved. I have sent you another ticket about replies from e-mail and synchronisation between e-mail and Ticket System. Thanks

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