Code

Reviews for Final Tiles WordPress Gallery

197 Reviews

for Customer Support

A great and beautiful product - very clean and well-working gallery - absolutely fast and competent support!
Thank you for everything!

for Bugs

How many consumers use mobile? Have you ever visited website only to find that it doesn't work when you really need it to? You get annoyed and click off the site. Not good UI for the visitor and a lost customer for the site owner.

If you were that site owner, you'd be pretty steamed especially when you know it was not your fault but the fault of the web developer not doing their job properly.

In this instance it's the specifically the fault of the author of Final Tiles Gallery. He has sold a product that claims to work on mobile device...erm actually, Diego ( representing the product/author) , you have not been transparent.

My gallery ( your product) does NOT work on mobile device and I have submitted numerous support tickets, also PAID for support and you have not bothered to reply with a suitable fix after 3 months of waiting!

You see, the author has misold the product claiming it has features that works on mobile - BUT FAILED TO WARN that it may not work on certain wordpress themes.

So if you are considering buying this product , please be warned and do not expect any customer service- even if you have paid for it.

GreenTreeLabs

Author response

The gallery clearly WORKS on mobile devices since it's first launch in 2013. Final Tiles Gallery is one of the most sold galleries and it has a high rating.
If what you say would be true, this gallery would have a low rating a very few sales.

This is a demo everyone can look at https://www.final-tiles-gallery.com/wordpress/full-width-gallery.

Also, I've never received support requests for Final Tiles Gallery, you asked for EverlightBox which is another product, so I don't really understand why you're rating another product.

I stopped to give support to you when you started being offensive and rude.

Finally, if you really think this product has claims features it doesn't have, then please ask for a refund http://themeforest.net/refund_requests/new

for Customer Support

Images are blurred, I can't download newer version of final tiles (which would help with the blurred images) and customer support doesn't answer...

for Customer Support

The Plugin IN GENERAL works quite fine, and is also flexible enough for my purpose.

Sadly I run into errors when using more than one gallery on a page. I've placed 4 Support Requests since I bought the plugin, and just received an answer once, stating that "this is an unusual behaviour" - I did not receive any further support, nor a solution to my problem. Since the problem persists, this makes Final Tiles (almost) unusable for me.

for Customer Support

The plugin doesn't seem the respond to basic iframe modifications for youtube videos. Settings such as removing branding or controls don't work with the plugin. When I opened a ticket for this using the support system provided I got no reply. Huge waste of money!

For the pice I would have expected better functionality and far better support.

Final tiles not working.
Warning: Creating default object from empty value in /home/.../wp-content/plugins/final-tiles-gallery/lib/gallery-class.php on line 1075

And support is just lousy.

GreenTreeLabs

Author response

Not exactly what all happy users say but I respect your opinion. That would be great if you could also share what bugs you mean.

If the plugin doesn't work as you say, you're free to ask for a refund, easy peasy.

for Bugs

not recommended..! Disappointed!

GreenTreeLabs

Author response

Not exactly what all happy users say but I respect your opinion. That would be great if you could also share what bugs you mean.

for Customer Support

The documentation and support is absolutely bad. The settings of Final Tiles Grid Gallery are confusing. The images are blurred in the resolution, although the images are uploaded in the correct quality. Better fingers away!

GreenTreeLabs

Author response

You can select the image size to use. If your images look blurred, then the size is too small. You can choose the size before adding the images or by clicking the EDIT button under each image.

for Customer Support

Really glad to see you honor your support even after Envato changed their terms and decided to revoke the support unless we pay extra.

for Customizability

The plugin is pretty flexible and the interface is great. It's nice to have so many features available in the free version, but at only 20 bucks, it's worth it to upgrade and customize things like caption overlay color, etc.

Support is best served in the codecanyon comments. The communication I received by using the support form just sort of went around in circles.

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