Code

Faveo HELPDESK for Envato - Lite Edition

Faveo HELPDESK for Envato - Lite Edition

DESCRIPTION

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision, scope as well as the functionality of the product that Faveo is. It’s specifically designed to cater the needs of Envato authors, empowering them with state of art, ticket based support system.

Features

Envato Integration: Verify Purchases & also check if support is valid

Installer: Easy to use step by step installer, very easy to install this application

Advance Helpdesk: It’s a simple, yet full pledged help desk system with email integration & many more features

Ticketing Management Faveo ticketing management system helps you to manage tickets and queries efficiently and effectively

Priority Management Faveo comes loaded with integrated time-assigned priority ticket resolution and support system

Rich Text HTML editor Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text

Auto Reply Faveo comes auto reply system for every ticket raised and reply

Customer Portal Faveo comes with customer portal to track ticket status and access knowledge base

Reports Faveo lets you maintain steady and detailed record of all the tickets that have been managed and resolved

Collaborators Faveo supports adding multiple collaborators to a ticket

Assign Tickets Faveo allows assignment of tickets to particular agent as well as departments

Internal Notes Faveo lets you maintain internal notes for each ticket for easy collaboration between the team

Canned Responses Faveo comes with ability to define template message for most common queries to save time

Plugin Management Module Faveo allows you to upload plugins.

Knowledge BaseThis version has in built knowledge base.

Form Builder Faveo giving option to create custom forms.

UPDATE HISTORY

Version 1.0 • October 02, 2015

+ First Release

Version 1.0.3.5 • December 28, 2015

+ Added Knowledge base
+ Added Form Builder
+ Added Plugin Management Module

Version 1.0.7.2 • April 25, 2016

+ API
+ Ticket Merge
+ Change ticket owner

Version 1.9.3 • February 8, 2017

Enahnacements
+ Advance user module
+ One command for all cron jobs
+ Added System report
+ Custom URL redircetion and SSL support in URL
+ Socail login
+ Due today tickets
+ Custom forms update
+ Dynamic priority settings
+ Email non mandatory
+ Laravle logs and queues
+ Attachment files storage option
+ Custom filter and search option in users table
Bug fixed
+ Ticket listing table optimization
+ Query optimization in admin/agent layouts for fast processing
+ Email attachment/inline image related bugs 
+ Fixed priority and auto assignment while creating ticket form cleint panel
+ Fixed typos in english language translation
+ Fixed counts of tickets of every categroy

Version 1.10.3 • November 21, 2018

Enahnacements
+ Changed plugin settings to activate and deactivate plugin by removing the update process for the config/app.php file.
+ Changed plugin ServiceProvider registration technique by removing the hard-coded code AppServiceProvider.php file. Now We are registering all plugins' ServiceProvider classes available for active plugins with status as 1 in plugins table in the database. It provides more dynamicity to developers so they need not worry about registering their custom plugin's ServiceProvider.
+ Added new event "after.ticket.created" which gets fired after tickets get created and contain ticket data. It can be useful for developers for creating new plugins which need to perform a certain action after the ticket is created.
+ Updated helpers.php added new method carbon() to parse string date into carbon date object.
+ Added Spanish language translation (translates system up to 60% in Spanish)
+ Forget password validation exception removed dd() statement
+ Updated isInstall() method get installation value from Config instead of directly calling from .env
+ Updates for Plugin working

DEMO

Link: https://www.faveohelpdesk.com/online-demo/

YOUTUBE Channel

Click here to view video documentation about how to use this plugin and also to understand its capabilities https://www.youtube.com/channel/UC-eqh-h241b1janp6sU7Iiw

SUPPORT

Please feel free to get in touch with us through the form here for any questions.

TRADEMARKS

All registered trademarks belong to their respective owners.

Envato, are trademarks of Envato Pty Ltd., registered in the India, U.S. and other countries.

This Application is third party application made by Ladybird Web Solution Pvt Ltd and is not owned or made by Envato. This Application will not work well without proper API from Envato.

by
by
by
by
by
by